Complaint Rating:

Company information:
HIT Web Design
Provo, Utah
United States

This company is absolutely ridiculous! I was baited in by their pitch for "custom award winning design" with the "best pricing." My project officially started 7/13/09 and I am still waiting for the finished site.

Account Managers- if you want to call them that, are nothing more than recent high school graduates that think they understand the computing world. They have absolutely "managerial" talent or authority. They have "supervisors" listed under their contacts to make complaints to, however they don't provide a name or extension. I've sent over 240 emails since 6/11/09 to which a "supervisor" has never responded! I'm on my 3rd "account manager" this week.

Project Managers- Not sure these exist, but anytime you are on the phone with one of their "drones" they speak of some project manager that they will be sure to contact for an update report. I've never gotten the courtesy of a name, email, or extension for these so called ghosts.

The last account manager I spoke with when I learned that my 2nd account manager had been fired 3 days earlier, told me that there is no one at the company older than 30. I could care less how old the employees are as long as they have some authority to make something happen...or at least update me on the progress so I can continue to plan the marketing efforts once the site is launched. Currently, I'm sitting on thousands of dollars of marketing materials to introduce the launch of our new site...which I don't yet have or even know an estimated completion date.

I'm not sure why everyone is management needs to be so hidden from customer contact. I've gotten more professional courtesy from my dog! She at least acknowledges me when I speak.

I had read some of these comments before signing the contract with HIT, however, seemed skeptic of the severity described. Don't make my same mistake!

This has been the single worst business experience of my professional career.