WorldRemit
reviews and complaints

Hi,

I work as a baby ICU nurse for a large healthcare system located in the NW and wanted to send some money to help an orphan in Zimbabwe. WorldRemit blocked the transfer and shut down my account claiming I am a security risk. I am no more a security risk than then any other hospital employee. They would not allow me to clear up any possible concern. They are completely nuts to think that a baby ICU nurse wanting to help an orphan overseas is some kind of security risk. They have very poor customer relations as far as I am concerned.

My name is rob. transaction number is : ETZWR0649866 case number: [protected]... I transfer money from my account on TUESDAY 5th/01/2016 the transaction went successful and i was given transaction number. but after some hours i contacted my causing if she got the money from them but she said she haven't got any message in her phone i contact them immediate to know what is going on and the reason why they old my money when i ring the customer service they ask for my personal details and i tell her she hold me on phone for almost 1 hour she came back and telling me that they will confirm the problem from there agent and they will get back to me, after an hours i didn't hear anything from them i ring them back after some hours they ask for the same question but they cant tell me the actual problem or the reason why they hold my money after 5 days on ring them i decide to cancel the transaction they sent me message and i did cancel the transaction but they never refund my money back in to my account. I want my money back in to my account by the end of the week please.

Worldremit .Com took £189.19p out of my bank today 11/09/2015 i was conned on the phone they said they were from talk talk and they were trying to stop hackers using my broadband they had me on the phone for two hours and conned my bank details out of me then took the money out of my bank account. How can i get my money back it wasn't my fault i thought they were from talk talk . Contact phone number :- [protected].
yours;- Mrs Sandra Wells

Following a transaction to transfer AUD$80 to a friend, WorldRemit sends me an email to advise that my recipient's bank is closed. And if I can send another account to use. I sent another account to use by email but no one returned my emails. This is a scam they do. They will not reply to your emails or requests to return funds if they cannot deliver. They make it so hard to be contacted so you don't get your money back. Scam! They should not be operating. What is the UK consumer board doing about this company?

I completed an online money transfer to a friend in the Philippines at approx 1:30 am PST on July 12, 2015.
I received a receipt for the transaction online but never received an email notice that the funds had gone through and were available to my recipient. My recipient was waiting for the transfer, which was to be a cash pickup.
I sent the transaction # and told her that she should receive an SMS notice that the funds were ready for pickup. It is now over 12 hrs later and neither I nor she has heard anything more from WorldRemit.There has been no notification of any problem or reason for the delay. I have sent 3 email inquiries to customer service but after the initial acknowledgement of the receipt of my inquiry, and subsequent assignment of case number [protected], I have heard nothing. The money is being held as a pending transaction by my bank.
The whole purpose for the transaction was to send cash instantly to my recipient so she could buy a birthday present from me to give to her 5 year old nephew.

I just started to use this service and after 2 days of the initial transaction my money has been taken of my credit card but my people still have not received anything and I still waiting for the confirmation email or text message.. other things they don't tell you is that money from your CC goes as cash advance and the bank charge a bit chunk of money for this.. Rang their phone number and nobody answer, just a voice message telling you the same thing over and over.. email aren't responded and time keeps moving.. I think this business is nothing serious... Also I notice that they have good feedback from people but I just saw in the internet that those company buy feedback from "real people" in Pakistan or Bangladesh .. so they may also be fake feedbacks.

I had initiated a transfer through worldremit few days ago. Due to some problem I wanted to cancel the transaction. Surprisingly, there is no option to do this from the user's end. After that I have been trying to contact the customer service multiple times to request them to cancel my transaction, but no one is ever available to take the call.
I am trying to connect them through the so called 24*7 email service, but of no use. Which country you are sending from does not have the option "UK", how am I supposed to send a mail to them, I'm really not sure.
I got a mail from customer desk that after a specific date, my transaction will be auto cancelled, however, even that has not happened till date. I replied to that mail asking to cancel my transaction, still there is no action on that.
I just want my transaction to be cancelled. Don't how big it is a thing for them to do that no action is being taken on that and what kind of customer service they have that no one is ever available.

They are extremely unreliable and untrustworthy. We have been harassed to no end trying to deal with them. They have had £5000 from us for the past 3 weeks now which have not reach the receiver in India despite our several attempts.

The Bank Transfer to worldremit.com from our end was done on the 17th December 2014 and they confirmed they received the funds but as of today (5th January), the funds have still not been transferred to the account in India!

We have tried several times but they have given us a new reason each time for why our funds have been with them but not transferred. The first time we made the transaction, we transferred the money and the instructions for an exchange rate of over INR 99 to a pound. The next day, they called and said the money has been received by them through a bank transfer but the instructions on where it is to be sent are missing while we am certain we had put those in. In this time, the exchange rate had already dropped and we were incurring a loss.

Nevertheless, giving them another chance, on the 23rd, we sent instructions again for the Indian account these were to be transferred to at a lower exchange rate taking the hit personally for their mistake just to make sure the money is received as this was required rather urgently. This transaction sat as 'PENDING' on their system for a week and then was 'DECLINED' due to no bank transfer having been made! What about the £5000 pounds they have had from us in our account for the past 3 weeks?!

All this while, the exchange rate has been getting worse and they are now requesting us to make yet another transaction at a really low rate through no fault of our own or write an email to request for the money back! What about the time and interest we have lost? What about the delay they have caused in these funds reaching India due to which we now need to bear additional costs at our end? While they have been earning a good interest on our money!

This is absolute harassment and theft of our funds. I would not recommend this service to anyone. Please be cautious and use a more established service to ensure you have your peace of mind than have to go through something like this again.

Fraud... Fraud... Fraud... Fraud

This company, worldremit, is a fraud company.
They are unable to do complete any transactions.
They take money out of your account/credit card and keep it for a long time without completing the transfer transaction.
They customer care is the worst I have ever seen. They do not even tell you that your transaction is not going to be completed.
You need to call them up personally to ask the reason for the problem.
And then they give you some lame excuse for not doing the job.

Even after providing all my personal details, they were unable to complete my funds transfer from italy to india.
I wrote numerous mails to their customer service email id but no one bothered to ever write back.

Please keep away from this fraudulent site...

The company World Remit charged me for $157. I called to their customer services and explained that I haven’t bought from them and they simply stole from me. The rep excused and told that they had some technical problems, but he assured me that I would get my money back. I believed to this jerk, but after that I haven’t received my money back. They are liars and thieves, but I have no idea how to get money from these jerks. Please, if someone here had the same experience, can you help to return money back?

To write all my issues with worldremit would make this posting as long as war and peace. There are, however, some similarities to tolstoys's book.
I am at war with worldremit and I dont foresee any peace.

I have tried to contact these invisible people on many occasions to resolve a money transfer matter.

* no response to emails
* an answering service for their australian number
* an auto mated answering service that sends you in circles until you get so dizzy you just hang up
* then this service suggests you send an email to which you get no response

This was my first experience with these people... Definitely my last.!
I doubt this matter will ever be resolved.

My one word of advice... Stay well clear of worldremit!
Maybe a name change is in order... Try... World regret... Its more suited to the way they handle customers.

Hello,

I would like to bring my experience with worldremit into your notice, first time i used worldremit on 21st dec 2012 to send £200 to an indian bank account (Worldremit transaction no is: [protected]) and ask my family to check their bank on friday 28th dec 2012, i don remember but after two or three days later i thought to check status online, and it was showing something like waiting for bank to transfer money, i called worldremit to ask is there any problem some ‘customer unfriendly’ cs guy (Forget his eastern european name) took my call and asking me my personal dtls like date of birth etc, i asked him just to know status of my transaction why you need my date of birth while i am giving you my user id, my transaction dtls, amount even my bank account from i transfered the money into worldremit account, and very rudely he said ‘do you want to send money or not’ then i asked him to speak to his supervisor and he said i am the supervisor, i thought if supervisor is like this how other staff would be, then i thought its no point speaking to him lets check with my bank why they have not transfer my money into worldremit account, i phoned my bank and they confirmed that money is already paid into worldremit, after that i was relaxed that now money will transfer to india any day by end of month.

On 28th dec 2012 i was just checking status online and surprisingly status was ‘transaction cancelled’, i immediately called worldremit and again a ‘customer unfriendly’ (Not surprised) cs named ms. Anchea took my call and start asking same personal dtls. I asked her i just want to know why my transaction is cancelled after 8days without informing me or send me an email, what was the problem, and her reply was i wont tell a thing until you give me your date of birth, and she said i will hang - up the phone if you shouting on me, i explained her i am not shouting and just want my answers and she then asking my bank dtls to reverse the money into my bank account, i asked again why you are doing this without giving me a valid reason and she said its in their terms and condition that she have right to cancel any transaction without explanation and i asked can you please send me copy of terms and condition and highlighted the area where its mentioned that you have right is cancel any transaction if customer do not give his date of birth and she disconnected the phone. Later i thought its no point calling her again.

After 5mins i received a mail from marilyn / worldremit to give my bank dtls, i refused and i received another mail from catherine and then marilyn, asking the same my bank dtls, i asked why you can’t transfer my money into india i used your (Worldremit) services to transfer money to india not back into my account and next reply was you abused our staff and i mail her back abused ! What are you talking about i just wanted to know the reason why transaction is cancelled but again she asked me read terms and condition, funny thing was all mails was in so continuation that you can say only one person is replying from different different names (May be ms. Anchea was) , worldremit customer service is certainly needs a customer friendly training, a more polite approach towards customers, worldremit cs approach is s very unprofessional, they sound like they are not happy from employers and working against their own wish.

I kindly ask worldremit, why you need customers all personal dtls over phone and why worldremit have customer unfriendly customer service ! Why worldremit need all personal dtls while using security logo of norton secured powered by verisign, verisign secured, iamtn, ukmta, truste certified privacy on their web site, if some one calling their cs with their name, user id and their transaction id means customer is guanine, worldremit is using so much security so no one can breach into their system then why your cs need to ask so many questions for just to know transaction status or they do not trust their own security ?

If asking personal dtls is in your terms and condition then world remit need to revise their terms and condition and if it’s a requirement from government then why no other service provider asking personal dtls while phone them ?

I was using sendwise for so many years till they stopped their services and i never had this problem, i used some other services and never had any problem,

I am waiting for your reply and if i do not get any satisfactory reply i will contact ombudsman about worldremit way of work, i also planning to use facebook and tweeter to start campaign against worldremit policy or terms and condition to make some customer friendly changes, i am sure there are so many customers have faced the same situation what i have faced, but they switched to some other service providers or just waiting for changes.

I hope to receive positive reply, i already sent whole matter on your website twice but never get any reply so i am posting you this time.