world education service review: Evaluation- University not recognized 6

To Whom It May Concern,
I had sent my documents to WES for evaluation as per their requirement, reference #: 2423979/ca. On April 30, 2013, I online filed my case with all the details. The following working day I sent my documents through courier. I vigilantly went through their website, cross-checked my documents before sending and provided all necessary proofs. WES received my documents on May 06, 2013 and since I opted for the same day service, they emailed me the report stating that WES doesn't evaluate credentials from Shaheed Zulfiqar Ali Bhutto Institute of Science of Technology (SZABIST). What on earth, took so long for such a well-recognized so called reputed organization to realize that they should not include SZABIST on their evaluation list? I checked the list of universities they consider for evaluation thoroughly before sending my documents and SZABIST was there. The university also appeared on their form while submitting my application.
If they had to remove SZABIST, they should atleast consider the applications that were sent before their website was updated or information was made public. Now, I am badly stuck since I have to apply for immigration and at the eleventh hour no other organization will accept my documents for urgent processing. Secondly, I want to know about the payment I have made. Since the error was made at the WES front by mis-representing the information and keeping the participants in dark. However, my priority is to get done my evaluation and I think WES should accept my application and provide me the report due to mis-information at their end.

Qurat-ul-ain Malik