I have a problem with workout anytime Alpharetta center and I would like share and get some advice.
I was a member of workout anytime Alpharetta center since April 2009.I initially joined as a member then after I was looking for personal training at this club. I was introduced by a trainer and we discussed about the training in detail as $30 each session and 10 per month which means the total 300 a month.We planned to go for monthly as I have given my credit card details to charge me monthly $300.Also discussed, if I would like to discontinue or for some reason, if I wont take every month 10 session, Trainer said which will carry over to next month and if I would like to cancel, then I will get the money back which I don't use.Since the begining, I did not get my full 10 sessions monthly, as he was out and not responded for 2 weeks and he was responding for my calls lately. on Aug27th, He said, he is leaving the club and told me to call another trainer .I already disappointed with slow training and I thought to cancel my membership and personal training.I discussed with front desk agent, he said, I need to send out certified mail, which I already did for membership cancellation.front desk person siad, he is going to send out an email to the owner and I came to know from him that there is no refund which is not true. Regarding, Personal Training sessions, I was charged for 3 times for total $900.I suppose to get 30 sessions but I do remember, I have taken 12 sessions, not sure exact number.I cancelled everything now and looking for my refund money for unused sessions. I sent out the same email to the email@example.com and received a response that there wont be any refund moreover they placed a item on my credit report that due for $900 which means they are trying to collect for 6 months total $1800 for 10 sessions which is absoultely cheating and rediculous.
I am not interested in going back to the same gym and I already joined with a different gym.I need my money back which I paid for unused sessions.
Pls help me with your advices where to complain and how do I get my money back.