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1.1 1443 Reviews

Woolworths Complaints Summary

24 Resolved
1418 Unresolved
Our verdict: If considering services from Woolworths with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Woolworths reviews & complaints 1443

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Newest Woolworths reviews & complaints

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K
12:40 am EST

Woolworths lack of service

I have been a customer of woolworth wynyard (Tasmania) for many years, never have i experienced such poor service as of late. You might cut your prices to win or retain customers, however service must be a priority, to go into a store and then have to retreat back to to the carpark for a trolley is the first example. Trolleys of m/t cartons on the one hand, plus trolleys of groceries to be shelved, on the other (Mostly unattended) blocking the aisles - not professional! Last week i shopped and found the manager running the bakery because someone had resigned!
Monday last i go in, (Yes, it was a public holiday,) after a roast chicken, lo and behold where was the manager, in the deli! I peruse the hot chicken counter - m/t - any chickens boss?, i address the manager as he apologises to yet another customer because the showcase was nearly bereft of produce! As he runs to the fridges he looks at the chicken counter, "sorry mate haven't had a chance (To get them in the oven) , they should be there, sorry mate!" this was 5.30, yep close to dinner eh :) and no chickens! I haven't yet started on the waiting times at the checkouts, recently i heard the service manager call 6 staff to the checkouts, guess how many came - just one - the manager!. Also where are the elevated product signs for the head of the aisles, i know these have been promised for months as i do communicate with your staff, obviously unlike yourselves! Are you starting to get the message, this shop is grossly neglected and understaffed, the management is frustrated, i will be apologised to only so many times! Get your act together or i will shop totally at coles, they already share my dollars due to my frustration with your supposed service. If you don't want me in your store, just let me know! From the above, you will agree with me that dale is a great and versatile manager but he can't do it on his own. Get your act together and support your people..

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7:14 pm EST

Woolworths explorer cards

Spent $237.44 in woolworths, upper burnie, tasmania, 7320 this morning, when i wasn't given any explorer collector cards i asked for them and was told, haven't got any, i asked if there would be some more coming in 'dunno ' was the response. I then went to, what you refer to as, the 'service counter ' where i usually receive anything but, and today was no exception.. When i asked if any more cards would be coming, i was told, 'no, because it finishes next week anyway 'i don't think this is good enough, young children take these collections very seriously, i have had several people collecting for my god son, and we don't have a folder completed yet. If you state they are available for a certain time they should be, if a store runs out, at least they should be able to help me get some more from somewhere.
Not impressed... If you are able to send me the 11 cards i am owing, my address is ;
Sue tyrrell
C / post office
Wivenhoe
Tasmania, 7320

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1:03 am EST

Woolworths roast chicken with foreign object inside.

To whom it may concern,

I purchased a Hot roast chicken at Eastwood Woolworths today at 7:11pm on the 7th of November. As I was eating the chicken for dinner and halfway through I found something black and foreign which drew my attention to it. I picked it up to realise it is the frontal part of a tong as I have seen some before and it seemed to have broken off from the bottom half of a tong.

I was very disappointed and horrified with a tong inside the packaging of my chicken. I am a regular and loyal customer of Woolworths and have never experienced such a mistake. I regularly buy the hot chicken from Woolworths and have never experienced such an occurrence.

I hope to receive a respond on this regard and respond to my email at grace.[protected]@gmail.com

Regards,
customer.

Card no: [protected]

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8:22 pm EST

Woolworths complaint about product

I purchased a box of Aurora coffee pods. I have a café Italia system which I purchased at woolworth's and use it regularly. I assumed that the product was suitable for the system, however when I opened the packet the pods were to small. I took the box back to the shop, however I was told as I had opened the pack it was not possible to get a refund. I felt this was unfair as the pods were in the same section as other pods and to find out they didn't fit I had to open the box. When I asked what I should do, the assistant told me I could try and find someone else who could use them. I didn't find that comment helpful.

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7:20 pm EST
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Woolworths beer

Hello today I purchased two cases of 30 cans of xxxx gold from BWS Emgadine Woolworths

Well one can was completely empty and I found this a little disappointing is the anything we can do about this or do I just drink one less beer this week

I would appreciate any correspondence

My name is Judd OShea [protected] or [protected]@sptlife.com.au
Thanks for listening

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3:15 am EST

Woolworths lamb steaks

I guess this will fall on deaf ears but here goes I will have may say.
We purchased a try of lamb steaks today for our evening meal, what a disapointment.
The meat looked great but when I opened the package and turned the steaks over they were all thick with fat but cooked them as we had no other choice.
The meat was that tough we had problems it was very hard to cut and even harder to chew
"Again what a disapointment"
"We will not ever again purchase meat of any kind from Woolworths again"
Denis Coghlan.
[protected]@yahoo.com.au

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5:34 pm EDT
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Woolworths activity and collector's album - world explorers

Went shopping on Sunday 11am at Woolworths @ majura park Canberra, with 3 kids very keen on doing the world explorer collection, we also bought the album then spent ~120$ to be told that they have run out of cards? We came here to woollies only and specifically for the cards. There are dozens of sign re this activity collection around and just outside the store but none indicating that cards are not available. Had we been told, I mean, if they had put on a sign warning that cards were not available we would have not entered and would have gone somewhere else. My kids were so excited about the cards, mentally counting how much money we were about to spend and hence how many cards we were going to get, they are now so disappointed and so am I. This is extremely poor management.
Regards,
Silvano Sommacal

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Wine Is Good
Wine Is Good
, US
Nov 05, 2016 5:56 pm EDT

Do you need a sign for everything? They ran out. They haven't gotten more in yet. Teach your kids that in the real world store run out of things. Jesus. I have read some stupid complaints before but this one takes the cake.

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M
7:19 pm EDT

Woolworths delivery & customer service

My girlfriend bought many items from woolworth's and decided to use delivery service, but she got a message that it's been delayed. She decided to call the customer service to ask about the delay because she has an appointment so she need to go, and nobody can stay to wait at home until the delivery order comes. The answer she got on the phone was not friendly and a bit rude, the lady on the phone didn't give proper answer and her tone was rude and not friendly. This is such a dissapointment for a big company like woolworth's

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4:47 pm EDT

Woolworths driscoll's strawberries

I purchased a punnet of strawberries on Monday the 31st of October at your Raymond terrace store. My daughter daughter had been eating the strawberries fresh from the container when I noticed something in the bottom of the container it was a nail I am so so lucky that my daughter did not put it in her mouth as she is only 2 years of age! I am quite upset about this as I can only imagine what could of came from this had she swolloed it :(

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9:53 am EDT
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Woolworths woolworths prepaid visa card

My niece purchased a prepaid card loaded $125 goes to use it online zero balance, Woolworths Ingleburn after 2 weeks provides statement stating card had 5 transactions 4 of which been Macdonalds meals. Your staff attitude is you've used the card! FOR MACDONALDS ? When purchasing card it was brought to my niece by a staff member. I believe that card was substituted some time earlier . My family and friends believe this to be the case unlike your store personnel as a result we have decided to avoid your Ingleburn store like the plague i had been a loyal customer of said store for a number of years as it is close to work. Who uses a prepaid credit card for Macdonalds? I don't expect any thing in way of a response from you after my experience with your store personnel however if it could happen once who knows how many other customers could end up been defrauded in this manner the cards should be sold over the counter to avoid tampering and your Ingleburn Staff need better customer relations training.

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6:30 am EDT
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Woolworths homebrand sundried tomatoes

I purchased a jar of your homebrand sundried tomatoes 500g jar about a month ago. It has stamped on the lid 2-533/16 with BBE 18.05.2018. It says it is made in Turkey.

The tomatoes are hard and unable to be chewed or eaten. They look OK but have been dried out far too much so are like leather. I've tried a number of them to see if it was just a few odd ones...but no, all that I tried were inedible and tasted horrible. I will not be buying your homebrand items made in other countries anymore.

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5:17 am EDT
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Woolworths baby formula

Hi there,

I live in a small country town 1800kms away from Perth, in sunny Port Hedland Western Australia. A couple times a week the seafarers deliver a bus full of men who are working out at sea. Today I found out that each customer is entitled to buy 8 tins of baby formula. From my understanding talking to a couple of the men they take it back to their country and on sell this for triple the price that it is worth. This breaks my heart that "us local" mums who need the formula for our babies can not purchase the formula because it is all sold out resulting in us having to post on social media "does anybody have a spare tin".

1 why are these men able to buy so many tins all at once?
2 why don't Woolworth's accommodate for this and have extra tins available for us local people to buy?
3 how is this issue going to be resolved?

Woolworth's Port Hedland you should be protecting our local babies ensuring that formula is available for each and every one instead of worrying about make a profit.

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IreneTam
, AU
Nov 02, 2016 9:53 pm EDT

We live in NSW south coast Batemans Bay which has a small population, the last few years we have the good $3 bagain special for the fruits and veges which is about 3-5 days old and it's still fresh. But the head office decided to cancel this specials because they wanted to sell fresh food. It is sad as the fruits and veges are still pretty fresh and it helps the family with low income and their weekly budget.. It's sad to give it to the zoo animals where they can still make a small profit and look after the commumity. Hope the head office think again and revoke the situation. Thank you.

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8:08 pm EDT
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Woolworths complaint site - hass (school subject for economics) project

Dear Producer,

We are conducting a research task on complaint processes under the consumer law in which we must attain your complaints process. So we will not make an actual complaint or provide any real contact details as it is unecessary.
Regards
Concerned Citizens

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B
B
billio steam
, US
Nov 02, 2016 2:02 pm EDT

Hammurabi was most definitely Gay !

A
A
Annika v :)
, US
Nov 01, 2016 2:53 am EDT

hey guys its Annika v and the things due tomorrow i havnt started help, btw hemi ima fight you bc ur not cool ok? lol

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don't be lasagna
, HU
Oct 31, 2016 11:43 pm EDT

Guys, guys. Why are we not addressing the real question?

If Katniss was the girl on fire and Peeta was the boy with the bread does that make them toast?

IR

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ramenn
, US
Oct 30, 2016 9:25 pm EDT

hey ramen noodlesss :)

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Hemi Thompson
, US
Oct 30, 2016 8:57 pm EDT

Hey guys its hemi i am the coolest kid in the school fight me if you disagree

I
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iRobot
, AU
Oct 27, 2016 11:29 pm EDT

#PEPE #HARAMBE #TRUMP #1 #presidentialdebate

H
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Hemi Thompson
, US
Oct 26, 2016 7:05 pm EDT

Hey guys its hemi

C
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Changjali
, AU
Oct 26, 2016 6:31 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Yes, I agree, please provide us the answers woolies or Ill eat all your cookies
pls tho senpai PLS I WILL EAT YOUR COOKIES
^w^
KAWAAIIIII DESSUUUU
from,
Changjali

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studentconcernedabouttheIQoftheirpeers
, US
Oct 26, 2016 6:02 am EDT

You don't have to submit a complaint genius!

V
V
veryveryveryVERYconcernedcustomer
, AU
Oct 26, 2016 5:50 am EDT

🍕

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C
6:49 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Woolworths - customer service

This complaint is about the checkout operator attendant called Nikula at Woolworths Karrinyup who was overseeing the self checkout machines when I was scanning and paying for my groceries. Firstly, she had no customer service skills and doesn't greet customers with any sort of greeting or acknowledgement. Then as I was in the middle of scanning my product...

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J
1:04 am EDT

Woolworths checkout operator

On Sunday 23rd October 2016 at approximately 4.15 pm At Woolworths Colonnades, Noarlunga Centre.
My husband and I entered the checkout placed our 3 x bags and groceries on checkout conveyer. Awaiting the customer in front, as she was being served.
As I was waiting, I noticed that the checkout operator was aggressive and appeared upset, not treating the customer with any form of friendliness at all.
As we approached the checkout operator, whilst the previous customer was still, organizing her trolley. The checkout operator wore a name tag with the word "Flo" She was wearing black glasses and a headband around her hair.
She looked at me and in a loud voice said " Your bags smell of lavender". She screwed up her face and took a step back. I was very embarrassed and upset due to the people in close proximity that had heard her comment to me. I said "I am sorry, I hadn't noticed. She gave me a look of distain and said in a loud, aggressive voice "I am allergic to lavender". My husband and I stood by silently. The operator stepped back on several occasions and placed the inside of her arm across her nose and mouth coughing.
She handled groceries without respect and in an aggressive manner. Placing them into the bags in the same aggressive manner. She said do you want another bag. I was so upset that I said "No". I didn't want to upset her as she was clearly not coping. She put the remaining items through at the top of the packing Mechanism. My husband reached in with his right hand to remove an item and she through a piece of pumpkin in that hit him in the hand. She then stepped back covering her nose and mouth again and coughed.
My husband said to the operator, "I hope that your cold gets better soon". She said, in a loud, aggressive voice "that it was the lavender, and you are killing me".
We were very distressed and upset about being treated this way. I don't wear, nor had come into contact with it.
I immediately attended the service desk and related this incident to a supervisor.(Name unknown).
The supervisor said that she would say something to Flo as she had no right to speak to us in this manner.
We are very reluctant to enter the store again.
Information on the docket indicates that the store manager on the day was Paula.
For further information the docket indicates. Store 5679 POS 6 TRANS 991 6 16.24 23/10/16
The amount of the docket being: $186.95

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8:21 pm EDT
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Woolworths employment discrimination

My daughter went for a job interview at our local Woolworths. My daughter was asked what days she was available to work when she mentioned that she choices not to work Saturday due to religious beliefs my daughter was told by the lady interviewer her that was not a good enough reason not to work Saturday.

I know of someone else that the same thing happen at the same store and for the same reason.

This incident happened 12 months ago but i think this matter needs to be bought to your attention and needs to be dealt with. This is religious discrimination and is not acceptable.

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1:07 am EDT
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Woolworths customer service

My friend bought 1 Tim Tam at Woolworths in Parkmore Shopping Center around 6:30pm on Saturday 08.10.2016. It was a perfect evening for us but was ruined by a self-checkout assistant. She asked my friend to check her bag and I felt a bit shocked because she didn't check anyone except my friend. I think it's fair to say that we felt a bit offended because we don't think it's fair to treat customers this way, especially not because we're Asian. In addition, when I looked at the self-checkout assistant from where I stood to wait for my friend near the self-checkout area, she kinda rolled her eyes at me. I don't mind if anyone wants to check my bag but Woolworths' employees shouldn't make that kind of expression and should treat costomers fairly.

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firyal shannir
, US
Oct 28, 2016 6:39 pm EDT

I been away for four month, then when I got home I wrote to my elderly friend what I need urgent in the house, he went to Woolworth at south point in hillsdale Sydney NSW that the big store re where I live, I rang them and asked if they have longbeach cigarettes it's called selected or ultra mild, they said yes, now old man over 82 went did all the shopping after Finnished asked for the cigarettes, told him other side, he gave them the name, been told never hear of it selected, he got yellow original cartoon of 4 of 40 each, then got home re I was v tiered for long fly I open the next day my shopping I got my docket with the price 149 for the cartoon and went there to finesh my shopping and I asked for the cigarettes unfortunately been told wait until the manager will come, as I will be there for long anyway after I filled up my trolley only by 4 eiles only I see lovely guy I know re am regular, asked him about the cigarette he went to see an v v v not understand person who is not the maneger re David the Maneger be next week been told but his. Elieve irregent who they 80% of Indian like that's round the world said no no can't, I believe I never know him before re I be away four months, I said to him what I can prove to u I called the store re I know the old man never will understand cigarette, not open docket less than 19 hours, see no no, okay I said by me my trolley not ready yet and u see how much inside it, he said I don't care, then I said how u can loose a customer been support this store since open ? And do you want me to leave the trolley and walk out, he said he doesn't care, ., I told him I will be report u to the head office I know the low u can't change cigarettes but I told them by phone to put it side for old man will ask, friendly answer when he come fine, Raken dark person I don't believe he can be close to manegment, dated of docket

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4:12 am EDT
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Woolworths - Grapes

Tonight wednesday 5th october 2016 at 7:30pm my husband and I bought some groceries from woolworths and when proceeding at the checkouts I noticed that the grapes we were purchasing can to $8.91 for less than a kilo. My husband said that that was wrong because the grapes were 3.90 a kilo, when I went over to check the price the wrong ticket was displayed. I...

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3:30 am EDT

Woolworths potato mash

A few years ago I used to buy Woolworth's Potato Mash as it saved me peeling, boiling, mashing, etc and the mash was pretty good. Then you guys changed it to something like re-constituted Deb. No taste, waxy and wouldn't even fry properly for Bubble'n'Squeak. Then you had new packaging and I tried it out and it was great, just like real mash. I've been buying that for quite a while now. It tasted good, wasn't waxy and re-fried well in Bubble'n'Squeak. I brought one on Thursday and ate it today. No taste, waxy and wouldn't even fry properly for Bubble'n'Squeak. Some accountant is trying to save money again. Oh well, it's back to peeling, boiling & mashing real potatoes again. Stop trying to screw your customers!

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12:21 am EDT

Woolworths riverwood woolworths

Today i went to buy a couple of items from woolworths Riverwood, (my family has been going there for over 60- years.i used the self-serve checkout, and didn't get the change from the machine i was wanting to get, so i went to the counter, and this women, that's always snarly, always in a bad mood, never nice, said she couldn't change the money "she isnt a bank ", I told her i came in here &bought items and the machine didn't give me change, , she said 'no i cant do it" i said so if i go and buy something for 1 dollar you will have change? then she said "yes, "i said figures, i could also see the till had change because she had just served another person, i said .i need change, i didnt get it, she said, I am not going to give you change, now leave, & I admit that got me angry, i called her control freak, then i said fine " i want my money back from the items. i'd just bought from woolies, then she started swearing, and lowering her voice so others couldnt hear her telling me to f--- off and putting her face really close to mine, like she was trying to get me to hit her, i said, she needs to be sacked, & that she cant speak to customers this way, she said "what YOU are going to get me sacked and a roar of laugher, i told her i'm on a disability thats why i dont work, and i wouldnt be in a job if i was going to swear at people.She even walked away after slamming one of the items down, she was upset that i was going to get the cchange she didnt want to give me, she walks off and is saying i am going top punch her in the head, to another person, , , i admit i told her to come and hit me, and she came up and in my face, , like MY GOD, talk about unbelievable, she went on like an animal, i probably looked just as bad, , but the difference IS i dont put myself in empolyment where i threaten people and think i can say what i like when i like without repercussions, she was still yelling (the whole woolies heard her, wow really proffessional.and all the while she was saying stuff, when she slammed down my product breaking the seal and walked off, i admit it was more of a reflex action, i didnt want it now, but i wanted my money, I tossed it to her, , but it hit the floor and the powder fell out, (she had already broken the lid when she slammed it down) i said i want my money back, and thats when another manager come, i said i just want my money back, he gave it, all was fine, he had to tell her to move.Woolworths is going to get a real bad name employing people like this, why are they in the work force if they cant hold their tongue.or be proffessional...i want to know what happenes from here, because if this just gets ingnored, , i'll be writing to the department of fair trading. the women needs to give change and not make it difficult, SHE HAD THE CHANGE. she needs not take her bad mood out on others at work.Isnt the customer always right even if they technically arent, thats what i was taught, Thanks for your time, I would like an emails back about this thanks

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Update by lynnej22
Sep 23, 2016 12:30 am EDT

i thought this was complaints line not feed back please contact me on virgogal1970@hotmail.com

Update by lynnej22
Sep 23, 2016 12:24 am EDT

Today i went to buy a couple of items from woolworths Riverwood, (my family has been going there for over 60- years.i used the self-serve checkout, and didn't get the change from the machine i was wanting to get, so i went to the counter, and this women, that's always snarly, always in a bad mood, never nice, said she couldn't change the money "she isnt a bank ", I told her i came in here &bought items and the machine didn't give me change, , she said 'no i cant do it" i said so if i go and buy something for 1 dollar you will have change? then she said "yes, "i said figures, i could also see the till had change because she had just served another person, i said .i need change, i didnt get it, she said, I am not going to give you change, now leave, & I admit that got me angry, i called her control freak, then i said fine " i want my money back from the items. i'd just bought from woolies, then she started swearing, and lowering her voice so others couldnt hear her telling me to f--- off and putting her face really close to mine, like she was trying to get me to hit her, i said, she needs to be sacked, & that she cant speak to customers this way, she said "what YOU are going to get me sacked and a roar of laugher, i told her i'm on a disability thats why i dont work, and i wouldnt be in a job if i was going to swear at people.She even walked away after slamming one of the items down, she was upset that i was going to get the cchange she didnt want to give me, she walks off and is saying i am going top punch her in the head, to another person, , , i admit i told her to come and hit me, and she came up and in my face, , like MY GOD, talk about unbelievable, she went on like an animal, i probably looked just as bad, , but the difference IS i dont put myself in empolyment where i threaten people and think i can say what i like when i like without repercussions, she was still yelling (the whole woolies heard her, wow really proffessional.and all the while she was saying stuff, when she slammed down my product breaking the seal and walked off, i admit it was more of a reflex action, i didnt want it now, but i wanted my money, I tossed it to her, , but it hit the floor and the powder fell out, (she had already broken the lid when she slammed it down) i said i want my money back, and thats when another manager come, i said i just want my money back, he gave it, all was fine, he had to tell her to move.Woolworths is going to get a real bad name employing people like this, why are they in the work force if they cant hold their tongue.or be proffessional...i want to know what happenes from here, because if this just gets ingnored, , i'll be writing to the department of fair trading. the women needs to give change and not make it difficult, SHE HAD THE CHANGE. she needs not take her bad mood out on others at work.Isnt the customer always right even if they technically arent, thats what i was taught, Thanks for your time, I would like an emails back about this thanks

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John Doe101
, US
Nov 05, 2016 12:59 am EDT

This is not the Woolworths complaint or feedback site.
Go to Woolworths.com.au and fill in their form. You will most definitely not get any response from Woolworths when you put your grumble on some weirdo complaint site that has nothing to do with Woolworths.

Woolworths In-depth Review

Overview of Woolworths: Woolworths is a well-known and established supermarket chain that offers a wide range of products to its customers. With a strong presence in the market, Woolworths has become a go-to destination for grocery shopping.

Product Range and Quality: Woolworths offers a diverse range of products, including fresh produce, pantry staples, household items, and more. The quality of their products is generally high, with a focus on freshness and sustainability.

Pricing and Value for Money: While Woolworths may not always have the lowest prices, they do offer good value for money. Their prices are competitive, and they often have promotions and discounts that help customers save on their grocery bills.

Customer Service and Support: Woolworths prides itself on providing excellent customer service. Their staff is friendly, knowledgeable, and always ready to assist customers with any queries or concerns. They also have a dedicated customer support team that can be reached through various channels.

Online Shopping Experience: Woolworths' online shopping platform is user-friendly and convenient. Customers can easily browse and select products, and delivery options are flexible. The website also offers personalized recommendations and easy reordering for a seamless shopping experience.

Store Layout and Ambience: Woolworths stores are well-organized and clean, making it easy for customers to navigate and find what they need. The ambience is pleasant, with bright lighting and a welcoming atmosphere.

Loyalty Program and Rewards: Woolworths' loyalty program, Everyday Rewards, offers customers various benefits and rewards. Members can earn points on their purchases, which can be redeemed for discounts, vouchers, and exclusive offers.

Sustainability and Ethical Practices: Woolworths is committed to sustainability and ethical practices. They have initiatives in place to reduce waste, support local farmers, and promote environmentally friendly products. They also have partnerships with organizations that focus on social and environmental causes.

Delivery and Shipping Options: Woolworths offers multiple delivery and shipping options to cater to different customer needs. They provide home delivery, click and collect, and same-day delivery services, ensuring convenience and flexibility for their customers.

Returns and Refunds Policy: Woolworths has a fair and transparent returns and refunds policy. If customers are not satisfied with their purchase, they can easily return the product and receive a refund or exchange, provided they meet the necessary criteria.

Availability and Accessibility: Woolworths has a wide network of stores across the country, making their products easily accessible to customers. They also have an online presence, allowing customers to shop from the comfort of their homes.

Competitor Comparison: When compared to its competitors, Woolworths stands out for its wide product range, quality, and customer service. While there may be some price variations, Woolworths offers a comprehensive shopping experience that sets it apart from the competition.

Overall Rating and Recommendation: Overall, Woolworths is a reliable and customer-focused supermarket chain. With its diverse product range, quality offerings, and excellent customer service, Woolworths is highly recommended for all your grocery shopping needs.

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