Complaint Rating:

Company information:
Anaeim, California
United States

I've bought many things at Fry's over the years and have been moderately dissatisfied with the overall experience. This is the last straw though. I bought a notebook computer a little over 2 years ago from Fry's. At the time I bought a 3 year extended warranty. About 6 months ago the screen hinges on the laptop began to loosen. It got to the point that the screen wouldn't stay put. Finally the plastic hinge covers and face plate began to crack and bend. I took the laptop back to Fry's and the service tech just glanced at it and said "Nope, not covered. Warranty doesn't cover physical damage." I pointed out that the damage was caused by a manufacturer defect not by any action caused by me. He simply repeated his statement. I asked to see his supervisor and got the same line from him. I finally asked the supervisor what the warranty was good for and he said " Oh, if your hard drive dies or something." So the warranty is only good for certain things that they will decide on. I will never buy anything from them again.