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no replacement parts
Wolfgang Puck Stand Mixxer does not provide replacements parts for this expensive mixer model CMSD0020. I have e-mailed them twice and tried countless ways to get two parts for my machine. I need the black lever that locks and unlocks the mixer head into the mixing bowl. I also need the dial that controls the on/off/beater speed. In all my attempts I have received no recourse when I called the company parts department they said that I could not get parts for this machine and there was nothing they could do - I would just have to purchase a new one.
I thought that if they sold an item in the USA that they HAD to provide replacement parts. What's up with this? My brother purchased this for me as a gift for quite a lot of money. Although this was a good product - I would advise everybody not to purchase Wolfgang Puck mixers.
I also will not purchase any items made or promoted by Wolfgang Puck. I believe that if he promotes or sells an item he is responsible to make sure that he has a reliable item and one that we can depend on in the future. I was very disappointed in the lack of services. I thought that if an item was sold in America they were supposed to make sure parts were available or repair services provided.
I do not think that they should be allowed to sell a mixer that they do not provide replacement parts for. I am very disappointed that Wolfgang Puck would put his name to such shoddy practices. I thought that if an item was sold in the USA that they had to supply replcmnt parts
replacement parts found them so ask me where
Finally found the replacent, wisk, paddle, plastic shield cover, instruction manual and everything I needed for the wolfgang puck cafe collection stand mixer model cmsd0020. If you need parts for your mixer dont waste time paying fixya.com just email me at [protected]@msn.com It was so frustrating to see the newest mixer released when we have older...
lifetime warranty
To whom futher wolfgang puck cookware set buyer I have bought wolfgang puck stainless professional qulity cookware set a year ago form e - bay. There was lifetime warranty and it was "wolfgang puck" cookware set. I did not need to hesitate buying that one. However, i find out there is a problem with pots. The pots' connection part is wearing down, it...
Read full review of Wolfgang Puck Worldwide and 39 commentsdesign defect
Buyers beware of wolfgang puck bistro cookware!
I received three wolfgang puck bistro pans as a gift from a friend. She did not provide me with a user's manual or set of instructions for use for the cookware.
About two months ago, i was boiling hot water for tea in my wolfgang puck bistro sauce pan as i was getting ready for an event and had forgotten about the boiling water. When i had returned to the kitchen, the water had boiled out and the pan was very hot, so i tried to remove the pan from the heat source. As i was trying to transfer the pot to the kitchen sink, molten metal fell from the bottom of the pan and onto my kitchen throw rug. The metal had burned instantly through the rug, igniting the rug on fire. I was able to throw the burning rug into the kitchen sink, but in the process of putting out the fire, i stepped on droplets of the molten metal, burning my feet. (See photos)
I had attempted to contact wolfgang puck, but it took a while to find out who to contact. I finally found a website that described the proper usage of the pans, but this was all after the fact. The website described how damage could be done to the pan and the stove if the pan is cooked on high and there is no liquid in the pan. But no mention is made to molten metal dropping off the bottom of a pan. I have let water boil out of a pan once before (A different manufacturer) , and never have i had the bottom melt off the pan. As i was barefoot trying to put the fire out, it is a wonder that my feet were not completely covered in the molten metal and that i did not suffer sever injuries.
Wolfgang puck's lawyers say they will not reimburse me for the repairs to my flooring ($131. 24) because they attribute the damage to "user error" and not a defect. I say that wolfgang puck is intentionally selling pans that could cause damage or injury to uninformed users like me. They were willing to replace my pan, but truthfully, i don't ever want another pan from them with such a designer defect.
The complaint has been investigated and resolved to the customer’s satisfaction.
programme purchased 29 january, 2009 for a three year subscription, no programme on computer.
enamel surface bubbles up and you cant find any way to contact them to get it replaced
wolfgang do not stand behind their products!
To whom this concerns... Has anyone had this problem??? I bought my processor in 12/05. Did not open till after 30 days, I used it to simple box cake mix to try it out. It started up then died, so cleaned it out & tried again, same thing. So HSN would not take it back, replace or repair. I understand that piece, however when several calls made to...
Read full review of Wolfgang Puck Worldwide and 23 commentsOverview of Wolfgang Puck Worldwide complaint handling
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Wolfgang Puck Worldwide contacts
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Wolfgang Puck Worldwide phone numbers+1 (800) 275-8273+1 (800) 275-8273Click up if you have successfully reached Wolfgang Puck Worldwide by calling +1 (800) 275-8273 phone number 0 0 users reported that they have successfully reached Wolfgang Puck Worldwide by calling +1 (800) 275-8273 phone number Click up if you have UNsuccessfully reached Wolfgang Puck Worldwide by calling +1 (800) 275-8273 phone number 0 0 users reported that they have UNsuccessfully reached Wolfgang Puck Worldwide by calling +1 (800) 275-8273 phone number
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Wolfgang Puck Worldwide emailsinfo@wolfgangpuck.com100%Confidence score: 100%Supportfrancesca.louis@wolfgangpuck.com94%Confidence score: 94%mary.cline@wolfgangpuck.com94%Confidence score: 94%pamela.brunson@wolfgangpuck.com94%Confidence score: 94%marketingsandra.peterson@wolfgangpuck.com93%Confidence score: 93%lauren.eck@wolfgangpuck.com93%Confidence score: 93%salesbarbara.brass@wolfgangpuck.com93%Confidence score: 93%kimberly.gora@wolfgangpuck.com93%Confidence score: 93%
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Wolfgang Puck Worldwide address8687 Melrose Ave., West Hollywood, California, 90069-5794, United States
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When I bought mine, I noticed it was made, I think, by NEC in Japan. In any case, my gears are shot, but I will bet I can find them. FixYa says that the gears for a KitchenAid will work. Check it out, and search enough, parts are available I suspect, (and hope).
The Customer Relations dept emailed me that this model no longer exists so my stand mixer is collecting dust. The motor runs but the cheap gears are plastic and doesn't turn the mixer. I have the biggest paper weight in the world now. Will never buy a WP product again.
It look as if I am not going to get any parts for my Commercial Mixer CMSD0020, and you can be sure I will not ever buy any of Mr. Puck's products and I would advise everyone not to do so.
I have one also thought i got lucky and bought an open box at Sams, however I was severely disappointed when I found out this is not repairable because they won't say who made this for them or provide repair parts. I know they are available because I see the mixers being sold now as refurbs. Right now I will never buy another product with the Wolfgang Puck name on it
I purchased a mixer thinking WOW! 750 watts, that's great, it's more than a kitchen aid and at about 1/2 the cost. The blender no longer works because I thought with that powerful of a motor it should work at crushing ice. I was wrong. It wasn't like it was large chunks of ice either. I would not recommend purchasing a mixer from Wolfgang Puck. Also the first mixer I purchased I had to take back because it was making a horrible metal grinding noise.