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Wix.com Complaints - customer service, refused to cancecel service

Review all Wix.com complaints

Wix.com
Posted: 2009-10-31 by   Leslieadrienne
customer service, refused to cancecel service
Complaint Rating: 0 % with 0 votes
Company information:
Wix.com
non given
United States
Phone: non given
wix.com

The website building company from the pit. I signed up for their premium website building package. I found that their product wasn't going to meet my needs. I tried to contact them to cancel my order but could never get them... you can only contact them by email and they will never get back to you. They were ignoring me and still charging my account. I sent at least 5 emails to cancel but they never responded to me...I finally changed my account numbers and they are still sending me emails telling me that they will continue to try and debit my account...

Beautiful product but lousy customer service. Try the free trial before you commit to their premium service.
Comments United States Hosting & Web Design
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 16 hrs 1 mins ago by   jjjag 0 Votes
This company has HORRIBLE customer service! I would not recommend spending any money with them. Just use the free template and foward your domain to their site. I tried to upgrade from a plan called "MY DOMAIN" to a plan called "COMBO" for $55 and was charged $188! Needless to say, I emailed to cancel that upgrade. However, they cancelled my original plan too! I have been in touch with 3 different customer service reps and they have proven to be completely incompetent! Needless to say, I still have not had the problem resolved. I would have just left it alone except I paid for the entire year on my orginal plan. It wasn't expensive, but it's the principal. They either need to refund me for my original plan or turn it back on!

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