Complaint Rating:

Company information:
Lakeland, Florida
United States

Call ASC June 2009 to find out how I could use the stimulas package with my house loan. I then faxed everything they told me to send them on June 10, 2009, called and confirmed they received it and was told it would be 60-90 days processing.
Called to make my house payment September 4, 2009 and asked about the progress. I was then told it was on hold and they needed more information. I was never sent a letter or received a call to let me know this. I then asked why they didn't tell me the other things I needed when I faxed the first 20 something pages of information or why they didn't inform me I needed to send them more information. I got the run around and now it will be another 60-90 days.
I have had my loan with ASC for a few years and with all the bad reviews and complaints have always stood up for them. Well, it finally got around to me.