Complaint Rating:

Company information:
Innovative Merchant Solutions
California
United States

Like several others here, I have a large charge that I processed through IMS. Been a customer for 2 years, never had a chargeback, never had any issue whatsoever. They demanded an invoice, sent it. They couldn't get the fax, email-ed it. They demanded bank statements. Again a bad fax, so emailed that. Called and asked for the supervisor. Told me the supervisor was unavailable. LOL. Just read the other complaints. These guys are isolating large charges, taking the money in and using the float. Look at the number of people who posted to this board, just think how many others aren't this vocal. This is an intentional action by this company and if there is any lawyer out there - let's think about a class action here. Surely mother Inuit has deep pockets and I'd just love to make these scam artists pay dearly for all the small businesses they are hurting.