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Wish Customer Service Phone, Email, Contacts

Wish
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1.1 4437 Reviews

How responsive is Wish's customer service?

18 Resolved
4292 Unresolved
Absolutely frustrating 🫠
It's quite possible that Wish is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by Wish's silence.
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Wish shoppers reviews and complaints 4345

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Newest Wish reviews and complaints

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M
8:33 am EST

Wish nylon hanging hammock

I ordered a nylon hanging hammock from wish.com back in june and i forgot that i ordered it because i still have not received it. However they are saying the tracking number shows i receieved it. I asked for a refund and they said they were refunding it but then said they cant because their app tracking said i received the item when i have not to this day received it. I am contacting my lawyer today and starting a lawsuit.

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W
7:32 am EST

Wish refunds

About a month ago I ordered some things from wish and changed my mind about what I ordered so I got a refund. A month down the line, and the money still hasn't gone back into my account. Wish owe me £8. I have tried emailing wish regarding the situation and still, nothing has been done. I am very angry and upset that this has happened. I just want this situation to be resolved. I won't be ordering from wish again in the future.

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ernestine wares
, US
Nov 14, 2016 4:49 pm EST
Verified customer This comment was posted by a verified customer. Learn more

back in the spring of last year I ordered the
crochet long sleeve red and white dress for girls. I have yet to receive it or a refund. The babies cowboy hat and boots hasn't arrived yet. Usually their good at sending orders, but some packages are very small. Still waiting to hear from WISH about my back orders.

ComplaintsBoard
E
8:39 am EST

Wish random charge on my card!

I have not been using wish for the past few and my last order was made earlier this, and I checked my account to find out they charged me. I did not order a thing, tried calling and impossible to speak with a representative. I will like to get my money back and delete my information from their system for good. Plus it makes no sense that they don't provide any information on how to reach them, never again will I trust this app and I am spreading the word.

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Hambone31
, US
Nov 13, 2016 11:21 am EST

The same thing has just happened to me this weekend! I got charged GOUR TIMESAVER for one thing and then today an additional$134 charge showed up! DONT TRUST THIS APP

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C
7:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish ulamore stripes anchor rudder wallet flip case

HI my is cherry sanders I am concern a ulamore stripes anchor rudder wallet flip case I order august 30 2016 please refund my monies for this item is never recieve send me an email at [protected]@gmail.com I try calling couldn't get through this is the item number 57c5a471b3c48a91a2314a54b9c73c6ad17094ea9ac44 my credit card still the same numbers every else my address 206 ruby st, cleveland.ms 38732 thank you

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J
1:55 pm EDT

Wish purchasing a bathing suit

Hello,
I Put an order in for a bathing suit, and money was removed from my account on september 28, 2016. I Have not received the package yet. I was told the bathing suit would arrive between the 28-29th of october. I would like to get my money refunded in the amount of $15.20 and I will not use your company again with this being the case.

My email is [protected]@comcast.net

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F
8:04 am EDT

Wish the worst shopping experience ever!

Too bad I did not check the reviews before I made my order. Purchased two dresses from Wish and received them in a timely manner. But both dresses were in a terrible condition, and looked nothing like pictures, absolutely different material. I contacted Wish customer care and asked for a refund. They said they wanted to see picture before they decide what to do. I sent them pictures and they promised to contact me back later. That was the last thing I heard from them. The worst shopping experience ever!

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A
10:26 am EDT

Wish smartfone su5.5 inch qhd 960*540 touch screen – x-bo v6

After this email (altogether more than 15 emails) never more customer service contacted me, I'm still waiting to tell me what to do, do not connect anything else to the point and stay with a cell phone that does not work but was promptly paid?
I inform you that I contacted the Portugal Chamber of Commerce and the Commercial Attaché of the Embassy of the United States in Portugal to give them knowledge of the company's online business procedures Wish.com and his bad Customer Support Service.
I'm still waiting
21.10.2016
Armando César Barata Antunes
[protected]@tcontas.pt
-----------------------------------
sex 07/10/2016 17:06
Good afternoon
I can't be satisfied with your service because I'm still waiting for you to tell me how should I get the value of the phone that I bought from you guys and as you know has faulty manufactures and as return him to you.
I'm not taking the phone which has factory defects, I know it's a cheap phone but I think deserve attention to my problem.
I'm waiting for you to tell me how should I proceed to return the phone and get what's owed to me and remember that the return period is to expire.
Armando Antunes

...
Oct 11, 2:53 PM PDT
Miss Trish
I'm sorry but I'm going to keep with you because every one who writes me there have to repeat everything again.
It was a bunch of classmates, the last were Mr. Burn next was Mr. Lorenzo and now you.
OK one more time I'm going to get the number you want: 57d67292e30cc25746ffb724
Will I have to send again the photos?
I'm a calm person but you can for me nervous each time you write.
If you don't want to give the money back or restore a mobile working, say and stop right here to exchange messages repeated successive.
I'm sorry you have no fault but I'm bugging with this.
I hope that besides you someone responsible please read these all messages exchanged between your company and I.
Armando Antunes of Lisbon, Portugal
...
Armando Antunes
Oct 11, 9:28 AM PDT
Good afternoon Mr. Burn
Looks like we're playing because I have already written to send the evidence that had a broken cellphone call at least a dozen employees of that company. Does not want to resolve the situation created by you that sent me a cell phone dead?
It seems that they want to spend the duration of the complaint because I've been doing this for almost a month to talk to all the employees of this company, it was Mr. Burn now is Mr. Lorenzo, who's next?
I'd appreciate it if you let me know who I should talk to complain about the bad service that you provide.
Armando Antunes
...

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L
7:43 am EDT

Wish wrong item and horrible customer support

On September 22, 2016 I ordered a 100cm giant stuffed duck for my fiancé for his birthday. Wish charged me $26 for this size of stuffed animal. However, not only did it come a week & 3 days after his birthday, they sent me the wrong size stuffed duck (super small). I tried contacting customer support only to receive automated responses. I went back to the order and it says they only have the 30cm duck but yet they advertise the 100cm as if they still have it so that's false advertisement right there and if they didn't have the size that I placed my order for then I should have been notified. They now want $110 for the 100cm duck that I originally purchased and because I cannot get in contact with an actual person I'm now stuck with the wrong item and a highly disappointed fiancé who had to wait so long for his present.

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Clifton Dyson
, US
Oct 19, 2016 11:13 am EDT

Where is my free watch

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Clifton Dyson
, US
Oct 19, 2016 11:08 am EDT

I was told I would get a free one if I sign up I have not yet received a watch for a gift if I can't get my free watch I will send back everything I have bought it and I want my money back

ComplaintsBoard
R
6:47 am EDT

Wish multiple products

I tried to order for a second time. Same as last time: money is taken, order dissappeared. They have now taken my money 3 times in total, never refunded and the only thing I received is a laserpen that they promised to me for free because of my first order and had to pay for anyway. What is going on? Ordernumber 1diguqz, older: 1ph4cus & 13rq3jk.

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Update by Ritsert De Vos
Oct 05, 2016 8:00 am EDT

And another ghost order. My bank suggested paying again but via the website and not the Android App. When I tried this they removed the iDeal paying method though they still advertise with that.

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S
9:28 pm EDT

Wish no package received

I orders crochet hair approximately three months ago i paid for my product with my bank debit card pnc i never received my package after three months has passed i would like to file a complaint soon as possible i shall be contacting my lawyers this is the worst online service i ever experienced!

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D
8:39 am EDT

Wish magazine wallet

I have orders thid item twice and failed to receive this, but never received a refund as promised. I was supposed to get by September 24, 2016, when I informed them they say the item was lost the next day 25 of September they say the item was out of stock, its an inconvenience for people and I want justice for everyone who spent hard earned money to get what they were promised

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M
8:15 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wish I did not receive my product

I would like to receive my product if I don't receive my product I am going to bring a lawsuit against wish.com it said I can find the product. But I did not get it I'm going to stop business with them if they don't ship my products it said it was here on the 16th and I haven't seen it my number is [protected] I would appreciate a phone call because the number I get the voicemail is full

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Leigh Ann Reid
, US
Sep 29, 2016 7:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I haven't received some of my items nor has my child support card been refunded.

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Wish.com Support Team
San Francisco, US
Sep 21, 2016 2:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi there!

So sorry you have had some issues receiving your recent Wish order! For more detailed information please reach out to our Customer Support team through our app. You can contact our Support Team by following the instructions in this short video: http://bit.ly/2a5K2h5. One of our support members will be able to get back to you within 48-72 hours.

Thank you so much for your patience!

ComplaintsBoard
D
5:53 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wish fraud-detection @wish,com

I tire to buy somthing, but I get an alarm flash fraud-detection @ wish, com (To contact" but you can not contact< I tired the phone number, [protected] reply sorry the phone number is full, so call back later byyyyyyyyyyyyyyyy so what can I do? I leave email no replyes not yey? Welll?

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Irene Boden
, GB
Apr 05, 2019 1:25 pm EDT
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I too am having problems after being a loyal customer. I have been asked to send a copy of my bank account proving I have made payments. In the last two days I have received 3 items I had ordered and paid for. What is the problem.?

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Felipe Garcia
, MX
Jan 27, 2018 8:28 pm EST
Verified customer This comment was posted by a verified customer. Learn more

i cant order anything, afer several irders i did, since I open my acount with you, and every time i neer to make a payment, i have a message that says" something is wrong with your account, so please go to fraud detection@wish .com, but nobody helps me with this ussue, what do I have to do then?
Problemas con la cuenta :(
Algo está mal con tu cuenta de usuario. Escríbenos a fraud-detection@wish.com

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Ogib
, BR
Dec 31, 2017 1:35 pm EST

Esse local parece ser um muro das lamentações por pessoas atingidas por um mesmo problema. Eu também estou passando pelo mesmo constrangimento descrito por todos acima. A única coisa que estou tentando fazer é reparar um equívoco na minha compra pois ao tentar, dentre algumas coisas, comprar um cartão de memória micro SD, comprei um SD que não teria serventia nenhuma para mim.
A partir daí não consegui mais nada. Como estou viajando e comprei pelo paypal, tive a minha compra confirmada, mas não consegui cumprir as exigências de enviar-lhes a cópia de meu extrato, só a cópia da minha compra, que se recusou a fazer o upload. Fui tentar comprar, novamente, os cartões micro SD e fui remetido para este site muro de lamentações. O que fazer a seguir?

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rahim ahrovani salmasi
, US
Dec 28, 2017 6:59 am EST

hi dear customer service,
I am trying to purchase some items unfortunately, my contact number is Canada [protected] plese let me know what is the issue.
I am waiting for hearing from you very soon/
Rahim Ahrovani Salmasi

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Hue Nguyen
, VN
Dec 20, 2017 6:32 am EST
Verified customer This comment was posted by a verified customer. Learn more

please help me, I can not buy a thing. When I try to buy a thing your site tells me: -------->, , We apologize for any inconvenience, but we need a few pieces of information so we can verify your account.
Please enter your email address and a screenshot of your bank statement showing a recent purchase with us. Once we receive this information we will get you back shopping in no time." I have sent you my bank account details, Hue Nguyen.

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Jason Morris
, IE
Dec 06, 2017 3:45 pm EST

I GAVE YOU ALL MY BANKING INFO ?

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Jason Morris
, IE
Dec 06, 2017 3:41 pm EST

Can you tell me whats up with my account what the hell is wooops i am only starting to shop with yous can you put just help me ?

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sandromarona
, BR
Dec 01, 2017 4:45 am EST
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não consigo fazer nenhuma compra como solucionar
sandromaronezi@ig.com.br segue meu imail

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marcia aparecida de faria
, BR
Nov 16, 2017 4:30 am EST
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Estou tentando fazer minha primeira compra nesse site e está dando um erro. Não consigo enviar o pedido, mas o pagamento já foi debitado no meu cartão de crédito. Não consta nenhum pedido na minha conta e o pagamento já foi cobrado. Como resolver esse problema?

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Mirian Ixlan
, US
Nov 08, 2017 4:05 am EST

Oi, queria saber por que que minha conta de usuário deu erro? vocês fizeram o mesmo com meu marido, ele enviou tudo que vocês pedirão des de foto da identidade a foto do extrato bancário e haviam se passado 4 semanas e vocês não resolveram nada!Até que ele desistiu e desativou a conta.Dai eu resolvi fazer no meu nome!Mas quem me garante se eu enviar minha identidade, extrato bancário se vocês não vão fazer o mesmo comigo.eu e meu marido sempre compramos em sites e nunca deu problema só está dando com vocês.Estamos constrangidos já com isso

ComplaintsBoard
L
5:38 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wish my order

I contacted Wish about 3 times with the picture of the wrong item sent to me and have yet to hear back from them, im trying to figure out if they can send the correct item or give me my money back, I really just want the correct item i got it for my niece but they just wont reply back to me.

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Monica Bonilla
, US
Oct 06, 2016 12:08 pm EDT

Mi nombre es monica bonilla he tenido varios inconvenientes al comprar . Mis pedidos han sido reembolsados y el problema no es mi tarjeta de credito ya investigue. Por favor envien un email-a levimaginginc@gmail.com y expliquen cual es el problema
Gracias
Monica Bonilla

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Monica Bonilla
, US
Oct 06, 2016 12:06 pm EDT

Mi nombree es Monica Bonilla he tenido varios inconvenientes en mis compras . El ultimo pedido me fue reembolsado y no se porque, favor de enviarme un e-mail a levimaginginc@yahoo.com y decirme cual es el problema

Gracias

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Wish.com Support Team
San Francisco, US
Sep 12, 2016 3:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi there!

So sorry you have had some issues receiving your recent Wish order! For more detailed information please reach out to our Customer Support team through our app. You can contact our Support Team by following the instructions in this short video: http://bit.ly/2a5K2h5. One of our support members will be able to get back to you within 48-72 hours. Thank you so much for your patience!

ComplaintsBoard
S
8:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish bicycle headlights

I ordered two sets of the little bicycle headlights which equals for lights. I have only received one light, not even a set. I've waited two weeks for the other lights to show up to no avail. All I'm asking is for the other three lights. I've made several orders through this company and am overall satisfied with the service but this one order just got messed up. And I don't even see them in my order history. Please help

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S
11:48 am EDT
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Wish bad customer service and no help whatsoever

Once upon a time I placed an order from this website thinking it was too good to be true...apparently it is! They charged my credit card for the amount agreed upon...and a week later my card was refunded with no reason given and nothing sent as they cancelled the order. I assumed they were out of all of the items I wished to purchase and that's why I was refunded. (this was last year) Just recently tried to purchase a few items again hoping to actually get something sent this time. After attempting to purchase items my account said it had been blocked and that I needed to contact customer service. After a few days going back and forth with a complete and total idiot trying to get my account "unblocked" I was told I needed to verify my bank account and send them a "picture" of the date/amount/and banking information. What? I cannot place the order at all and they want me to send them a picture of something that doesn't exist as I cannot place the order just to prove that I am who I say I am? It's $20 worth of items...not $200. Emailed them back asking how I am to "take a picture of the transaction, if the site will not let me complete such a simple task" WILL NOT try to order anything again from them. yaaa they want a picture of my credit card statement...are you totally insane?
FRAUD ALERT!

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W
10:12 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Wish unauthorized order

Visited and looked at number of items on Geek/wish.com and placed them in my wish list from wish.com few months ago, August 19th ordered one item$10, August 22nd my card it card send me a fraud alert of $492 merchant wish.com and cancelled the order, next day received a message the order had been processed (seven items six of the I did not ordered) and when I receive them return the items for a full refund, three items arrived before Friday I checked the order and the rest of the items still in process how come they could not cancel them if items not delivered yet?

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Wish.com Support Team
San Francisco, US
Aug 26, 2016 10:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi there!

So sorry you have had some issues receiving your recent Wish order! So that we can best assist you, please reach out to our Customer Support team through our app under the 'Customer Support' tab. One of our support members will be able to get back to you within 48-72 hours. Thank you so much for your patience!
You can contact our Support Team by following the instructions in this short video: http://bit.ly/2a5K2h5.

Thank you for your patience and understanding.

Best,
Wish Customer Support Team

ComplaintsBoard
J
5:27 pm EDT

Wish haven't gotten anything.

8/16/2016 orders 4 pieces of clothes and haven t gotten email are anything put they gotten paid i see... I going to reimburse my charge by 8/25/2016 let them 5 message s and nothing back.

You havent send email or any thing .
Heres my order...

Paid with
Paypal smart connect x-2285
On august 10, 2016
Make a payment
Ship to
Jlynn deocampo
3400 hero drive
Gretna, la 70053
United states
Transaction id
1jd373919c288412j
Seller info
Wish (Contextlogic inc.)
[protected]
Http://www.Wish.com
[protected]@wish.com
Invoice id
57ac1c92b6f543d68b86f67e
Your purchase
Purchase on wish$16.15
Shipping$0.00
Tax$0.00
Purchase total$16.15
Fee$0.00
Total$16.15
See details on classic site

Now u need to send me email and conformation and were my stuff at...

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A
1:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish company itself cancelled my order and no refund received

Ps note that i ordered some. items on 7th august and paid money through my credit card .. However for the last 4-5 days the status against my order reflects ' refunded' whereas i have not rcvd any amount back ... Can i kmow why are the items ordered by me not being shipped and where is my money .. Can someone. Contact me at 0091-[protected] and share a status on my refund ...

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Taylor Florence
, US
Jan 05, 2019 3:17 pm EST

This just happened to me today, how did this play out?

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S
1:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish did not deliver product

Wish.com is fraud website.

Do not purchase from wish.com
What the hell?

What are you doing with the order?

When will I get to this product?
Do you really deliver product or not?

Now I knew, you are running fake website and you are holding customer's money for 1 or 2 month and you are earning interest on it but now I will post to this real issue over the social site on facebook, youtube, google plus, quora and everywhere where I could reach.

I have purchased 2 product but no one has been delivered to me.
Order details
Order placed: apr 6, 2016
Order #: 5705195f76d3051012cc95bd

2nd order:
Order details
Order placed: jun 10, 2016
Order #: 575a8645cf2d87545a6a77c8

What the f?

I will tell all the people about your truth.

It was completely bad experience with you guys.

I am totally fade off.

I will suggest to my friend do not purchase from this site.

Regards:
Sandeep

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Wish In-depth Review

In Summary: Wish.com offers a unique shopping experience with a vast array of products at competitive prices. While the user interface is straightforward, the product quality and authenticity can be inconsistent. Customer service and shipping policies vary, and the mobile app provides a convenient shopping alternative. Wish's commitment to legal compliance and data protection is noteworthy, although more transparency in environmental and ethical practices would be beneficial.

Website Navigation and User Interface: The website is user-friendly with a clean layout and design, making it easy to navigate. The mobile responsiveness is commendable, ensuring a seamless shopping experience across various devices.

Product Range and Selection: Wish.com boasts an extensive variety of categories, from electronics to fashion. Availability of items is generally good, with a mix of common and exclusive products that cater to a wide range of tastes and needs.

Pricing and Value for Money: Prices on Wish are highly competitive, often lower than on other platforms. The site frequently offers discounts and deals, although there is no formal price matching policy.

Search Functionality: The search functionality is robust with various filters and sorting options. Search results are relevant, and the speed of search is satisfactory, allowing for efficient product discovery.

Product Quality and Authenticity: Item descriptions are not always accurate, and the authenticity of branded goods can be questionable. User reviews and ratings are helpful but should be read with caution.

Customer Service: Customer service responsiveness varies, with some users reporting delays in problem resolution. Multilingual support is a plus, catering to a global customer base.

Payment Options and Security: Wish offers a variety of payment methods and employs standard payment security measures. The checkout process is straightforward and user-friendly.

Shipping and Delivery: Shipping costs and options are clearly presented, although delivery timeframes can be lengthy. Packaging quality is generally adequate but can vary depending on the seller.

Return and Refund Policy: The return policy is outlined on the website, but the ease of the returns process can be improved. Refund timeliness is inconsistent, with some users reporting delays.

Mobile App Experience: The Wish mobile app is feature-rich with good performance. It is compatible with different devices, and user ratings on app stores are mixed, reflecting varied user experiences.

Customer Reviews and Testimonials: There is a high volume of customer feedback available, with an overall sentiment that ranges from positive to negative. Reviews seem to represent a broad spectrum of experiences.

Social Media Presence and Engagement: Wish is active on various social media platforms, with a reasonable response rate to customer inquiries. Promotional content is frequent, aiming to engage with the customer base.

Environmental and Ethical Considerations: Information on sustainability practices and ethical sourcing is limited, suggesting an area for improvement. Corporate social responsibility initiatives, if any, are not prominently featured.

Loyalty Programs and Incentives: Wish offers a rewards system and member exclusives, which can add long-term value for frequent customers. However, the benefits of these programs could be better highlighted.

Legal and Compliance: Wish appears to adhere to e-commerce regulations, with a focus on data privacy and protection. The respect for intellectual property is upheld, which is crucial in the online marketplace.

Overall Shopping Experience: The overall shopping experience on Wish.com is a mixed bag, with the main pros being the low prices and vast product selection. However, the cons include variable product quality and potentially long shipping times. Compared to competitors, Wish stands out for its pricing but could improve in customer service and product authenticity. Recommendations for improvement include enhancing the quality control of products, providing more transparent customer service, and improving shipping and delivery reliability.

How to file a complaint about Wish?

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4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

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Use this comments board to leave complaints and reviews about Wish. Discuss the issues you have had with Wish and work with their customer service team to find a resolution.