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1.1 4437 Reviews
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Wish complaints 4310

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B
3:39 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Got package called accessories jp9575as101_6 from xuyan no.1208 baise road .wish. storehouse xuh district Shanghai, China 200237. Phone [protected] Package was sealed and not damaged but opened with a ball of paper. I am requesting either a refund ASAP or overnight shipment of this product at no cost to me. Thanks, Barbara Bennett 304 Reeves street Lot 4b. Niceville, Florida 32578

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I
4:28 pm EST

Wish wish stealing money

I sold an item to a buyer worth of $250 USD
shipped in DHL so later they wont say they have not received it.

after receiving the item, buyer contacted WISH and uploaded a proof of something he did not received from me,
they have fully refunded him and took my money.

i asked from wish to provide additional evidence, to prove the the item he took picture of came from me, but nothing

there is no one to talked to in wish.

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C
4:11 pm EST
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Wish order disappeared/no customer service to help

Made an order 11/22/16. Went to check back on it and nothing is there. Completely blank. No orders found! However the money has been withdrawn from my account for full amount! I can't make in inquiry because I don't have an order. I called and it refers you back to online. Sent a message via app and via email with nothing more than an automated response! First time ordering and I feel like I am being scammed! I just want a refund at this point.

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CnMiller
, US
Apr 11, 2017 2:35 pm EDT

Report them here https://www.ic3.gov/complaint/default.aspx
If enough people report their horror story to the FBI internet crime unit, something can be done. I had them order items from my account and then deliver items to heaven knows where. They cannot even track them.

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Steven Hess
, US
Apr 11, 2017 10:02 am EDT

Order on 4-5-17, 2 items, money taken from paypal account but no order shows on their website. Will continue to try and call, then go to paypal and have them look at situation

Be Honest
Be Honest
, US
Dec 04, 2016 12:52 am EST

Almost same experience, but the product made it to Jacksonville on 11/27/2016 and then it disappeared. Sounds like just a big scam, never Wish again!

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Emily Weber
, US
Dec 03, 2016 2:26 pm EST

The exact thing happened to me on 11/25/16. They never sent me an email confirming my order and yet they took $16 out of my account. It isn't a lot of it is still $16. There is no number to actually talk to someone and I have tried contacting them in so many different ways. I would like my money back ASAP.

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Author of the review
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Cevyn1582
, US
Dec 03, 2016 5:46 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Absolutely the worst. $16 isn't a lot but it's still your hard earned matter and it doesn't matter if it was $2. Just want to know where our stuff is or refund to come back!

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A
2:00 pm EST

Wish I am not able to see my orders or any notifications with my app i

I can still shop love it but i cant see my orders or if i have to change sothing or rate i cant it does not allow me to i try and it comes out blanck its been a week and nothing i would like to fix it because i orders a pair of shoes for husband and i ordered half a size bigger please fix it i love your app but what i love more is that i have control and right now i dont have any control just the shopping please help me

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9:55 pm EST
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Wish sneakers

I had order some sneakers in the middle of October. I was told that they should be deliver no later then November 6 but when November 6 got here they sent me a message saying that it should be here by the 14th, when the 14th got here, they text me asking did I get my order because they system is down, which I did not received. So they told me that they will refund me back my money and if the sneakers come I can keep them. This really pissed me off because I really wanted those sneakers and I along with family members and friends was waiting for the sneakers so that they can order a pair. I will never order from this site again...PS Im still waiting and I want my sneaker

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6:46 pm EST

Wish shipping changed

I bought a necklace on wish.com and the shipping date said between December 10-20 and when I went to check my purchase, it said it will arrive on January 10th, 2017. The seller changed it and it is making me wanting to use other sites. I realized this today November 29, 2016 and I want it to get here sooner than December 25th, if not I want a refund because I am not gonna want 1-2 months for a necklace.

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7:24 am EST

Wish deducting money to my paypal account

hi good day! I purchased on your online shop www.wish.com, . after checkout my order im expecting to recieved a trucking number or any transaction deatails regarding for what i purchased.., But they already deduct the money on my paypal account, . No order history on my wish account, no update regarding on my order. And im trying to communicate but i didnt recieved any reply. I hope this issue will solve as soon as posible. this is the invoice id 5833095d086e8645065590fd and the transaction id 71U23661AB7560826 from my paypal account. and if this transaction is not successful i want to cancel it and refund the money which they deduct to my paypal account.

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5:34 am EST

Wish double charging me

I purchased an order from Wish for $115.20. Wish denied my debit card. I went back online and placed another order for the merchandise. It had passed the eight hour mark to cancel my order. I didn't see any reason not to do this since the first transaction was null. Right? A couple of days latter I saw that the original $115.20 had been charged to my account. I contacted Wish and the representative said that of course they would refund my money. He asked if I would go in and indicate this on each item. This took all day, because the site wouldn't let me send. Eventually I sent them. I received 30 messages back. Each one a different representative, but all saying the same thing. They had researched this transaction and found no problem. I assume this because the items were in transit. Duplicates of my items! PayPal was amazing and they immediately went to work to refund my money. The money was put back in my account. I sent an email to Wish telling them I would be glad to send the merchandise back, but I wouldn't pay for return shipping as this issue was caused by them. I am subsequently blocked until I decide to pay for the merchandise that was sent to me!
11/10/2016

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10:09 pm EST
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Wish I ordered two pokemon necklaces and then a 3rd one and paid for them but when I tried to buy something else it wouldn't let me at 3 minutes till 12.

I ordered a few things and paid for them and then they want me to contact the fraud dept. How do you even do that? I wanted to buy more things but I wont now because of some fraud going on but not on my part. It was 11/28/2016 right before 12 so I couldn't get any more cyber Monday deals. I would really like the items I purchased so I can give them for Christmas presents. I don't know why they decide to let me buy a few things and then cut me off at 3 minutes before 12 . My card is good, I don't know why it said that. It still says I have those 3 items that I purchased. I don't have any documents or photos. All I have is the bank card I used to purchase those 3 items. I don't know my client number, have been a wish customer for about a year. Help!

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5:01 pm EST
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Wish never received my order

I purchase three different color jeans off wish green, black, white I never received my items ! So I was letting them know just give me a refund because it been 2 months I put this order in and I'm still without my items I purchase. Customer service said well I'm sorry about that and contact us in a few days if you haven't receive it we will refund and I haven't seen a refund. But not even that why they couldn't deliver my items back out to my apartment. I kept contacting customer service and they completely stop contacting me back because they kept saying well sometimes it can say deliver but it haven't been delivered. There's just no point of me going back and forth to the ups store they keep telling me my items are there.

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10:40 am EST

Wish 5 sizes multicolor, 5 color changing gel nail polishes, 100pc coffin nails

I haven't received my products. 2 of the color changing gel bail polish is getting refund but not apon my request. I didn't ask for that so can you plz unrefund those and the other 3 I didn't receive.100pc coffin nails nevered received and has no tracking # Last was 5 size multicolor didn't receive. Tracking # are YT163080306214423086 #YLCMY [protected] for the others

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2:21 pm EST
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Wish item never received online order

I ordered my items which now can't be found and wish is no help in locating them I have made numerous attempts in locating the item it says it arrived at the postal service provider but the mailan says there is only a ticket there but no items I've paid 78.00 and no item I have sent email upon email trying to find the items I ordered
No one ever contacts me
I ordered them on wish.com
I don't know what to do to find my items or get a refund .this is just so aggravating .

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A
1:09 am EST

Wish missing orders

Hello.

Lately my order never arrive. This makes my verry sad since I order many things from you. If you look at my account you will se that a lott of orders goes missing. Even if i get my money back its still extreamly irritating. Is there any thing you can do to fix this problem? For examle I ordered a var stereo that never came that I realy was looking forward to reciving. And now the price is much higher then wen I ordered. Please contact the sellers and tell them to allways send with tracking Numbers that I can track the order and talk to my postoffice if the ordered goes missing

Best regards

Lechard Hegardt

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A
10:13 am EST

Wish Wish.com posted as a withdrawl. No record/order history exist on my account!!

I purchased a few items, all from the same seller on Wish.com.
I recieved no invoice.
No email at all, no tracking information.
When i log onto my account, there is no order history.
It specifies on the help page of Wish.com, that if there was to be an empty order history page, that means there was a resulted decline on the card that was charged. FALSE.
The status was posted and I even had to call my bank to dispute it!

They basically stole my money.
Weather or not Wissh.com is a whole bunch of third party businesses, they need to keep a clean and efficient equalizing system that regardless of operations, a consistent organization, communication opertunity, and tracking information is met. Not to mention a reciept email!

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11:36 pm EST
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Wish my order I didn't wanna place

I'm very upset:( I was trying to order some stuff for my daughter for Christmas and went back to my cart to try and delete some things th and it checkedout instead of letting me delete the things that needed to be deleted. I would like my refund it already took off 20 something off my card. And the app ain't loading right I can't see my order to cancel the order n get money back. Please get a hold of me thanks

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gigarad
, IE
Nov 25, 2016 11:06 pm EST

I agree with the complaint as I had a similar issue with this company.

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G
gigarad
, IE
Nov 25, 2016 11:06 pm EST

I agree with this complaint. I have had a similar experience with this website.

ComplaintsBoard
T
3:10 pm EST
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Wish merchandise that I have ordered

I have ordered over $600 worth of wish products on the Wish app I have not received half of my product as of yet although it says it's been sent and delivered it has not been oh so now they're asking me to take a copy of my photo ID which is my license and a copy of my credit card and put it on the computer that is not cool also the number that they provide is no longer in service so there is no way that you can get to them and that's you put your photo ID and a photocopy of my credit card not happening so now I can't even order because they have stopped everything I want my merchandise and I will never order from wish again thank you and I hope you get this email and understand what I am going through I have my statement everything that I have ordered thank you yours truly Teresa groneveldt

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2:07 pm EST

Wish not receiving my products or emails on my complaint s

I made a big order with my boyfriend on this website and it was a big order of $460.75 and it was supposed to be sent to Mexico. This was supposed to be sent by the 7th of this month and nothing has been received. I emailed them and I called them and I have not received an answer back. My name is Saray Cuevas Renteria and my phone number is [protected].

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5:50 am EST

Wish order placed 01/10/16

I placed two orders on 01/10/16 and as of yet have not received my order, today is 22/11/16 and the estimated delivery date was 03/11/16. I have tracked the order which shows that it is in transit to London since 06/10/16, yet still have not received my order and my account has been debited £66 on 03/10/16. Where is my order? This isn't acceptable. I'm highly disappointed!

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9:36 pm EST

Wish account with my email address

I receive 2 mail at [protected]@hotmail.com
One with the welcome message (I never click on)
One with a purchase
But it's not me !

I live in switzerland and I hope it's just a mystake from Danielle Caputo from New York. And I hope it s jzst a mystake with the email and not a creditcard or paypal account.

Please cancel this email and account of your database.

If my english is too bad, contact me and I find a translator.

Danielle Caputo
1185 Mont-sur-Rolle
[protected]@hotmail.com

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11:32 am EST

Wish an order placed 8-8-2016

placed order on 8-8-2016 there ks no record of order but my acct was debited. Have contacted my bank. They will take care of this if I can't get resolved my self just w3ant a refund. I have placed many orders with you.I am diabled and get $400.00 a month. It is Christmas time and I can use my money for Christmas presents. Without this money there will be no Christmas presents for my Grandbabies. Please resolve this immediatly!

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Beerussma
Beerussma
, US
Nov 22, 2016 3:02 am EST
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So tryed to get beerus too try beerus I have the best lawyer in the united States go ahead make my day wish

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About Wish

Wish is an online marketplace that offers a wide range of products at incredibly low prices. The platform was founded in 2010 and has since become one of the most popular e-commerce websites in the world. Wish has a user-friendly interface that allows customers to easily browse through a vast selection of products, including clothing, electronics, home goods, and more.

One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.

Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.

In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.

Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.

Wish Customer Reviews Overview

Wish.com is an online marketplace that offers a wide range of products at affordable prices. The platform has gained popularity among consumers due to its extensive selection of products, competitive pricing, and user-friendly interface. Wish.com reviews indicate that the platform is a reliable and trustworthy source for online shopping.

One of the most significant advantages of Wish.com is the vast selection of products available. Customers can find everything from clothing and accessories to electronics and home goods. The platform also offers a variety of unique and hard-to-find items, making it an excellent choice for shoppers looking for something different.

Another positive aspect of Wish.com is the competitive pricing. The platform offers products at significantly lower prices than traditional retailers, making it an attractive option for budget-conscious shoppers. Additionally, Wish.com frequently offers discounts and promotions, further reducing the cost of products.

Wish.com reviews also highlight the platform's user-friendly interface. The website and mobile app are easy to navigate, and the search function makes it simple to find specific products. Customers can also filter their search results by price, rating, and other criteria, making it easier to find the perfect product.

Overall, Wish.com is a reliable and trustworthy online marketplace that offers a vast selection of products at competitive prices. The platform's user-friendly interface and frequent promotions make it an excellent choice for budget-conscious shoppers looking for unique and hard-to-find items.
How to file a complaint about Wish?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.

Ratings on other sites
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4.6
194627 reviews

Overview of Wish complaint handling

Wish reviews first appeared on Complaints Board on Feb 2, 2014. The latest review I'm happily surprised was posted on Mar 16, 2024. The latest complaint I purchased what I thought was an authentic version of the software program CorelDraw Graphics Suite 2020 was resolved on Mar 04, 2024. Wish has an average consumer rating of 1 stars from 4437 reviews. Wish has resolved 18 complaints.
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  1. Wish contacts

  2. Wish phone numbers
    +1 (917) 533-5998
    +1 (917) 533-5998
    Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click up if you have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number
    Vp Communications
    +1 (800) 266-0172
    +1 (800) 266-0172
    Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click up if you have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number
  3. Wish headquarters
    One Sansome Street, 40th Fl, San Francisco, California, 94104, United States
  4. Wish social media
Wish Category
Wish is related to the Online Shopping category.

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