Hi I hope I writing to the right people. I am very upset at the way I've been treated by WINK BINGO. I complained to our Gambling commission and they sent me to you. Anyhow I"ve spent many hundreds of pounds at WINK BINGO. Everything seemed great until after not winning for the 100th time I noticed that I NEVER EVER GOT The Jackpot on a few of their machines. These are written in Flash. I have a postgraduate in Multimedia and know how easy it would be to do that in a FLASH game. Never have a jackpot. I thought surely the money I've played on these machines with a ten pence and twenty pence stake I would have got a jackpot it wasn't even for that much just ten or twenty pounds. So I wrote to them about this and said about having the post grad and so on and how I couldn't understand why I hadn't had a jackpot and how it must be fixed. DID they reply and tell me off for saying such a scandalous thing about their website????NO! They ignored me for ages then they sent me an email saying I couldn't be found on their database!! Then when I kept emailing they said I didn't exist. I tried logging in as they owed me money and I was told I didn't exist. When I tried to set up a new account they said that my card was registered to another player. They said I'd never been with them.
I COULDN'T Believe this I thought that they may give me some free plays, or tell me something like of course you can win the jackpot etc. but surely their behaviour stinks of GUILT!! I have the emails to prove I was a member plus all their others to say I don't exist even though I'd had an email a few days before off them!!!
PLEASE HELP! They must be ripping people off like they did me and it's a fixed fruit machine. It must be or they wouldn't have acted the way they did. I can't think of anyone else to turn to.
SO I ask for your help now.