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Wimpy International
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1.0 136 Reviews

Wimpy International Complaints Summary

2 Resolved
134 Unresolved
Our verdict: If considering services from Wimpy International with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Wimpy International reviews & complaints 136

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5:37 am EDT
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Wimpy International buy one get one free mondays

Good Day

I was at your Carnival Mall store yesterday to enjoy the Monday special which I usually do at different venues due to work.

I asked the waiter if I could swop the mini boerie for a pork sausage and he advised that I would need to pay R10 extra for each pork sausage. I then advised that it was fine and I was willing to pay the R10 extra for all us at the table as I am Hindu and it against our culture to eat beef.

I then realised that I could the mini boerie home and give it to the dogs. So I asked the waiter if he could that for me and he advised that this was a sit in breakfast and not a take away. I advised him that we were eating in as we were already sitting in and had our drinks already. I just want the mini boeries in a doggie box as I was paying for it so I could give it to my dogs. He replied that he cannot do that.

I then asked to speak to a manager. To my surprise I had 2 managers (Theresa and Shirley)showing up at my table. Whilst I was trying to explain to the first manager Shirley, the second manager very rudely interrupted before I could finish and just said" Why don't you order something else then'.

This made me feel very embarrassed and upset as I had invited friends as well. Both of your managers in no way showed any type of customer service skills. They were just insistent and still did not listen to my full version. I tried calling yesterday, but waited on the line for around 7 minutes before I cut the call.

Whilst I understand that there is terms and conditions to your special, I was not asking for something unreasonable. And if you still think that it was unreasonable, surely your managers could have listened to me first before shouting at me to order something else and other people in the restaurant looking at me funny.

I am really very disappointed with there service that I received from the restaurant. I was so embarrassed to continue sitting there that I asked my husband to please pay the bill for the drinks so that we could go and eat somewhere else.

In the future I will definitely think twice about going to a Wimpy restaurant or even taking any of my work colleagues or friends there as your managers clearly are not trained to handle customers.

My order number was on 17 April 2017, Chk 1292, tbl 008/1. Bill paid was R261.20 before we could order any meals.

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12:22 am EDT

Wimpy International extreme unethical behaviour and ignoring requests for setting it straight and uncontactable

On the 29th of june 2016 two suited gentlemen walked into the wimpy in st george's mall cape town. They were from telkom, complete with id. Telkom broadband specialists to be exact. Paul [protected] (C) [protected]@telkom.Co.Za and [protected]@gmail.com
"we can reduce your current telephone costs". So we listened. They filled in all the forms and then said we must provide them with 3 months bank statements.
We have been telkom customers for plus 30 years with at one time 12 lines, (Which included adsl) and you are asking us what ?
I told them to leave it.
On the 1st of september 2016 a courier service delivered a crd.Mob: tmb post-paid serial number [protected] and a rtr.com.Huawei b315 lte cpe tmb serial [protected].
I have since then been unable to get anybody at telkom to contact myself or take ownership and fetch what was delivered to us.
The last contacr was when i took this sensless box of tricks to the telkom centre in bayside centre in table view,
I was assisted by alicia du plessis and filld in a form (Consumer request for contract and service cancellation) she took photo copies of this entire saga and i was told i would be contacted and the unwanted product would uplifted. This did not happen. All the calls to 081 180 doesn't help and the "supervisors" don't phone back. I have now received an account. I now demand this issue be resolved. M goss [protected]

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2:12 pm EST

Wimpy International crockery/cutlery/food

Wimpy Mariental Namibia Africa 11/10/2015 around 9:15 * coffee & tea was serviced without saucers * no teaspoons available - upon request we received long dessert spoons * no lid for the teapot * the breakfast pork sausages were "off" /smelly" * chaos a paying point as the table bills were confused *faxed letter of complaint to manager on 26/10/15 - no reply

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4:17 am EDT
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Wimpy International poorly prepared everything

Location is Midwater Wimpy Mpumalanga Middelburg. I eat here in the mornings at least 4 times a week and almost everytime there's an issue. Today was the worst of them all, I had to send my plate back for the third time for them to get it right.

After I finished my plate I wanted to ask for one more slice of toast just to get it with two pieces from different plates each. One slice cleared more griddled and slightly warm and the other half cold and soggy. Unaccetable. The waiters NEED to be thoroughly trained when checking the plates BEFORE placing at the tables.

The froth of the famous Wimpy coffee was just bubbles and not nearly frothed.
We specifically requested the tomato to be well cooked and arrived at the table probably griddled for 10 seconds (just warmed).
The bacon was 80% cooked and not crispy at all, to the extend where you could not see any griddly marks on the bacon.
The plates were also drenched in oil... plates should be wiped of excess fattyness before its taken to the table.
The first toast that arrived with the order were incorrect as I specified white toast and brown arrived. Plate send back. Toast arrives again, one cold and not crispy... clearly 'old' toast, either taken from another plate or its been standing from previous orders.

Services after complaints and plates being sent back then suddenly bettered only when staff realised there might be a problem.

This is just a simple example with a basic order from the menu. The restaurant was not excessively busy and this could have been maintaied.

Please note that this complaint was filed to assist in bettering service and quality control.

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2:17 am EST
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Wimpy International smokers in no smoking zone

We just sat down on the veranda of the Malelane Wimpy which is clearly marked as a no smoking venue. We ordered our drinks and meal when a women at a table next to us stated smoking. An ashtray was brought and we called management only to be tld that the 'owner' does allow smoking in this area. We asked to have this removed as it bothered us and the response was sorry and we are welcome to leave...which we did! That is a law that is being broken by a well known franchise!

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10:53 am EST

Wimpy International bad service to children

Very unhappy mom and 4 and 7 year olds. My kids was so looking forward eating at Wimpy nagging as we were leaving CPT towards Gauteng. Just to be only told when leaving they will go empty handed. That is cruel to kids! 2 previous occasions they had to be satisfied with old merchandise. NO WImpy this is WRONG

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9:19 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wimpy International bad attitude and slow service

Sorry wimpy, i apologise for trying to have a breakfast at your Fochville branch . i am also very sorry i had to inconvenience your staff to wait 2 minutes at your "wait to be seated sign" to be taken to a open seat where the whole restaurant only had 10 patrons in at that moment, i`m rally sorry to ask for a drink with my partner, i could see this by your frouning waitress that had to be told 3 times what we want, and waiting 10 minutes for a cream soda and ice coffee, , sorry to inconvenience for the mega breakfast and cheese griller we ordered with the drinks(at that same time hey). we didn`t know that the kitchen staff wan`t in the mood for making anybody breakfast.. we apologise for sitting and waiting half an hour for food we ordered and we had to stand up and leave before we had to eat.. seemingly as we had a clear view of your kitchen. no food was prepared.. we then went to the counter, and sorry .. we paid for our drinks and voiced our apology to your manager that looked like she wanted rid of us.. every staff member seemed a bit relieved as we went away. o yes i got SARAH`s number. and trying to phone the woman her phone is off. so please apologise to her as well please.. Sorry wimpy, we will nwver ever be a inconvenience and eat anything from you again, like normal friendly patrons

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Dennis van Blerk
, ZA
Nov 03, 2012 4:45 am EDT
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Wimpy, Table view- Bay-side mall, cape Town.My wife and I decided to have a light lunch-en, the order was placed and with in no time the lunch arrived, I was SHOCKED when I saw the plate on which the food had been placed, One could see that the plate had been wiped out with a OILY FATTY DISH CLOTH, This to me was so unhygienic and disgusting, I requested for the manger and a lady came out to attend to my needs, she inspected and agreed that the plate was filthy and removed it. She asked if she could replace it. I decline due to the poor hygiene standards.
Prior to leaving, I requested to see the franchise holder who was in the office, his his name was Russel, I asked if he aware of what had transpired with the my lunch-en and the unhygienic plate, he said no. This shows that they don't even report matters to the owner or on site manager and there matters can't be improved.
Based on the unhygienic condition of the food served I will NEVER EVER visit or use that wimpy in Bay-side mall again.

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3:43 pm EST

Wimpy International manager and staff have a don't care attitude

I have had problems with the above mentioned Wimpy on two occasions. On the most recent occasion, I went in with a friend from overseas for breakfast. We sat there for approximately 15 minutes without our table being cleaned or acknowledgment from any of the waitresses that passed by during this time. Patrons that came in after us were seated, had their tables cleaned and their order taken. Upon asking one of the waitresses why we were still being neglected after 15 minutes, she responded in a very rude manner that, this was not her table. I continued to sit for another 5 minutes waiting for a waitress. I there after left the area and asked to speak to the manager. I told the manager that the waitresses have a bad attitude and that we are now leaving as we waited for approximately 15 minutes whilst patrons that came in after us were seen to. The manager responded by saying :THAT'S FINE, YOU MAY LEAVE IF YOU WANT. I'M SORRY, and she smiles. My question to wimpy is, Is this the type of image we create as South Africans? Is the customer not of value anymore. I am deeply offended and embarrassed that my friend had to leave with such a bad impression of South African customer service.

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Honest Nduna Sikhosana
, US
Jun 08, 2016 12:21 am EDT

Hello Wimpy. M a guy who have worked for this franchise for a long tym, not having any problems with any member of the crew. But I was so shameless and felt neglected buy of the member who represent the franchise when she similarise me with a BABOON which has lead to open the old wounds. It's very clear that the lady is still living in the old days and still fill of racism. Your assistance will be highly appreciated before it goes any further or i take it to the next step

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digby
, ZA
Dec 13, 2011 6:48 pm EST
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Zevenwaght Mall, Kuils River Cape Town

I LOVE Wimpy breakfasts, and as I am on the road, as a sales consultant I have many, all over the show at different towns, and all are exemplary.Fresh hot crisp bacon and wonderful white crispy chips, eggs done to perfection, not to mention the thick soft toast on which I usually pop my eggs.And not to forget the lovely firm but cooked tomato"s.This is what I have come to expect from Wimpy.
THEN you get the one at Zevenwacht Mall.I went there once before and swore then never again.Why I went there again and took a partner I dont know why, but I did.
AGAIN the food was totally unacceptable!The TOAST was flat as a pancake, and you needed a chainsaw to get through it.The BACON not only did not really taste as it should?something not right there, off MAYBE?, hence the fact that I just made it home to the loo.The chips man...GREY and soggy UCK .OLD OIL taste.The tomato definitely not fresh either.The eggs were not too bad.This can give Wimpy a very bad name.It takes years to build a good name, and moments for some branch to destroy it.I will NEVER support them again, and nor should anyone else.

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5:53 pm EST

Wimpy International bad service - waited 45-50 min for our food

We were on our way back from vacation and stopped at the Wimpy in Pongola. I waited 15min to be seated. Eventually I walked up to one of the waiters and asked them for a table. No one came to the table to take our order, we had to call a waiter by waving and we were not the only customers doing that. After placing our order we waited 45-50 min for our food to arrive. My husband walked up to the manager and asked her what was going on where she just replied Hmmm...totally unacceptable! Then all of a sudden some of our food arrived, we were still waiting for the hamburgers the most common food ordered in a Wimpy. Needless to say we waisted +-2hours of our travel time due to poor service.

Please just let me know what happened as Wimpy Pongola went from the best Wimpy in the country to the worst!

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8:13 am EDT

Wimpy International wimpy monte casino must surely take the prize for the being the worst of the worst

Wimpy Monte Casino must surely take the prize for the being the worst of the worst - service and attitude, the waiter was so helpful and apologetic but the manager and kitchen staff no words to describe - 1hour + for food and then frozen - no apology - how are they going to cope in 2010 visitors are in for a rude awakening at that branch.

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aassdd
n bvhnb, US
Oct 11, 2010 9:10 am EDT
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Hello, everybody, the good shoping place, the new season approaching, click in. Let’s
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T-shirts (polo, ed hardy, lacoste) $16
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8:35 am EDT

Wimpy International do not bother ordering a take away here

I recently went to the Take Away service at Wimpy and OR Tambo's Domestic Departures, I ordered a toasted sandwich and and a Iced Coffee. I received my sandwich within ten minutes, no problems. I had just about finished the sandwich when the manager asked if she could assist me, I responded that I was waiting for my coffee.

The lady that took my order seemed to have dissapeared. I then noticed through the window that she was then only starting the coffee. I asked the manager if she was only starting the coffee at that point to which she responded that No, and it was on its way. The manager then proceded to scream through the window. The ingredients then fell out of the blender and lady who was making it picked up all of the ice with her hands and threw it back in.

I asked the manager to please refund my coffee, she ignored me and only acknowledged my request after my last assertive request.

I received my money back but was told I could no longer have my receipt because then it will look as though the manger was ***, she just shrugged her shoulders when I said I would never order from there again (and I fly once a week) and that the service was shocking!

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10:27 am EDT

Wimpy International very unclean playzone

On sunday 4th October we enjoyed a delicious lunch at the Arbour Crossing, Amanzimtoti branch of Wimpy. We choose Wimpy most often for the play area as it allows our 2 year old some freedom while we enjoy a lunch. The play area was empty and my 2 year old is not yet confident on manouvering through the system without someone to show him the way. In order to empower my son(and give my husband endless giggles) I climbed into the play area to show him how to climb through the various sections. I wanted to show him how to get to the 'ball' structure on the end as he would have been able to see our table from there. As I entered the tunnel leading to this ball I was overcome by the smell of urine! I stuck my head forward and saw a 'puddle' in the base of the ball with old food debris floating in it. I immediatelly removed my son from the play area and found other ways to entertain him during our lunch.

While I understand the practical implications of staff accessing this pay area I feel it is imperative that a childrens area be checked and cleaned regularly to ensure a high hygiene standard is maintained. We will have to think twice before allowing him in the playzone again!

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12:30 pm EDT

Wimpy International they did not bring my change

I ordered breakfast from Wimpy and when Tracy delivered the food she didnt bring change, I gave her the money and she promised to bring back change.After 2 hours without hearing anything from them I called. Albertina answered the phone and as I was really irritated I asked her how long was I supposed to wait for R8, she answered 'Hey Koketso we were going to bring your change when we didn't have any more order as we have been busy' and when I complaining she asked me if I wasnted to speak to her manager and I said no.She was screaming at me and when I told her I am Keketso not Koketso she said whatever! I asked to speak to the manager while holding I heard her saying to the manager 'at first she didn't want to talk to you but now she wants to'.When she came I asked her name and she said Shirley and she apologised and promised to bring the change immediately.when the Tracy got here I was quite upset because of the abuse and rudeness I was subjected to.I asked whats the managers name and she said Sally.I responded that even managers lied.she went back and told the managers who later called and told me whose problem was it if I couldn't pronounce her name.

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7:09 am EDT

Wimpy International the service was unacceptable, we'll never eat there again

We went to Wimpy in Eastgate for breakfast last Sunday. Ordered two double up breakfasts and a plate of chips. The second plate breakfast didn’t have bacon, the waiter Vusi didn't even notice! We also had to remind him of the plate of chips we ordered, it got there just before we finished the plates of breakfast. Vusi then disappeared again, I asked one of the other waiters to please call the manager and the manager never came to our table. The service was unacceptable, we'll never eat there again!

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11:25 am EDT

Wimpy International treated badly, small portions and did not advise me of special/promotio

Yesterday at 10.30am we went for breakfast to Wimpy Parkrand and after placing our order (A very slow process as waiter did not really understand) we notice that the free mug promotion flyer and as this was the same breakfast we had order, called the waiter explained situation he merely replied you should said so cannot change now? decided to leave it then but we food arrived it was bad ie Small portions, cold chips hard eggs(when meduim requested) and toast small, seems that this branch of Wimpy is on a cost cutting drive as being a regular (weekly Sunday) client at another branch this is not what we receive from other Wimpys.

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1:04 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Wimpy International bad service

Being a mother of a three-year old boy, who loves to eat at the Wimpy, I wish to bring under your attention that I am very disappointed in The Wimpy for not catering for cutlery for children. Seeing that you have a children’s menu I think it is only fair to ask that you supply cutlery suitable for children. The reason I request this is that my son is expected to eat with a (very sharp) steak knife and I am sure you can imagine how dangerous this is (a normal blunt butter knife, will do). I will appreciate it if you could look into the matter so that we can have many more “safe” outings at the Wimpy.

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Granny Khumalo
, US
Oct 21, 2018 6:00 am EDT

Good Morning

My name is Mrs Khumalo, I visited Wimpy @ Westgate Centre on the 12/10/2018 the waiter was friendly service was good. My problem are these Paper Straws which got torn while sitting on my son's glass of coke. I refused to use it what's the logic because was and paper. It was very disappointing.

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Dhirenr
, ZA
Oct 15, 2018 7:36 pm EDT

Hi I would like to find out why is this special not available for vegetarians as a regular wimpy customer I find this to be unreasonable that you don't offer any specials for your vegetarian customers.
Also your breakfast special is not for vegetarian.
I would like a response to this.
Regards
Dhiren Ramadeen
dhirenramadeen@gmail.com

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Ndana
, ZW
Sep 10, 2018 6:27 pm EDT

It took 15 mins to get a waiter. The food took 40 mins to come and was very cold. Was asked to reheat it took another 15 mins. Spoke to the so called Manager Shelton he walked off as I was talking. This is unacceptable behavior.

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Manda Lombard
, US
Sep 05, 2018 5:29 pm EDT

I love your chops, but realized tonight that it is a disgrace to pay R142 for 4 pieces and the meat is 3cmx3cm in size...the rest is Fat. I promised myself not to do that Ever again. Come on Wimpy...it is like that at every branch. You can certainly do better than that for that price.

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Johnathanm
, ZA
Sep 04, 2018 8:05 am EDT
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Good Day.

I am very dissapointed on the black friday burger special at your wimpy in Pick and Pay Hypermarket Faerie Glen. The burgers had mold on them. How do u serve burgers with mold. The manager said i am sorry. Sorry really. And we can have another 1.

Seriously dissapointed at the quality control.
TIME 08H35
Johnathan
[protected]

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Robin1979
, US
Sep 02, 2018 7:34 am EDT

The service was ok however we waited over 30 Min for our food and on arrival it was burnt and very poorly presented.

I didn't even bother to complain as this has happend before I just left and will not return

.

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Hen3ka
, ZA
Sep 01, 2018 6:57 am EDT
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Driving 3 hours to take a break And to hve bfast. Waited 50 minutes for food. Eventually got up And left due yo very bad poor service. They have bad attitude too.

Wimoy will never see us again.

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Olona
, ZA
Aug 29, 2018 6:14 am EDT

I ordered a freezing with my meal and there was a hair strand on my freezo and this is not the first time I've had a service problem in this wimpy store. Last time I ordered muesli with yoghurt and only to be told after 45 minutes that there's no muesli.

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Manie Oosthuizen
, US
Aug 20, 2018 11:54 pm EDT

Ordered farmhouse breakfast and breakfast bowl with coffee, received cold coffee had to send back. food arrived cold and breakfast bowl eggs not cooked properly and not served as per menu standards. Wimpy Galleria mall Kwazulu Natal not to standard at ALL.

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Rosey Maritz
, US
Aug 20, 2018 8:24 pm EDT

On Monday 5 March we went to Wimpy White River for breakfast.
Our eggs were very greasy and unhealthy. My husband had a burger and was served oven chips - most disappointing. Both husband and I suffered tummy problems after our breakfast. The service was good and the coffee delicious.

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Website

wimpy.co.za

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