Complaint Rating:

Company information:
Wildblue Communications
Sparta, Georgia
United States
www.wildblue.com

After being on the phone for more than 45 minutes to get Wildblue to credit my account for being charged after I'd canceled the service well in advance of any billing, I was told they didn't show where I'd called... imagine that! I was told I had 3 accounts, when I only had one. After advising the lady I would sue Wildblue and report them to the FTC and holding for more than 45 minutes, she came back & advised she found yet another account and it did show where I called 6/9/08 to cancel. She said it could take up to 2 months to get my refund and I told her that was unacceptable. She said there was nothing she could do.

This company has been a problem ever since I started with them and if they weren't the only company I had to use, I'd NEVER use them, but they were the only internet service provider that supplied service.

The advertised high speeds for uploads and downloads, however after auditing the speeds with several companies online, the speeds were substantially lower than the advertised speeds - not just on one occasion but on more than 20 occasions. They continually denied it and refused to lower my bill or provide the advertised speed.

I don't trust this company and would recommend you do not do business with them. They will be your biggest nightmare!!