Wigsbuy
reviews and complaints

These people are extremely unprofessional. I ordered a very expensive item from them and when they sent it to me it was the incorrect item. When I emailed them asking for an exchange they REFUSED to exchange them and when I asked for a refund they said they would only give me a percentage of my money back and I have to pay the shipping to send it back because they already wasted their money on making the product and shipping it but it's not my fault they sent the wrong item so why am I being punished for their mistake. If they would have just done the exchange they would have come out winning because I needed to order from them every six months but they still refused. This is unjust, they are basically robbing me.

Purchased a wig 5/11/15 for $158.30 on sale, and it took a month to get the wrong wig. Not the wig pictured that I ordered. It was a bright red (Ronald mcdonald) ugly wig. They said they give refunds (They don't) said to contact them first, and they have to approve. They contact much later, and make excuses (Like send us pictures) after you do, then they ignore you. I had paid through pal-pal so I called them and filed a complaint. Case # pp-[protected] then they said mail the wig back for a refund, which makes pay-pal close the case. So, I mailed it back 6/8/15 to china customs # lc568124948us now, they are saying as of today 6/25/15 they have not received the wig back. But, customs say they received the wig there june 11, 2015 this company false advertises they picture one wig, and send you another. They say they give you a refund for any reason, (But they don't') so they lie, stall, make excuses, anything they can so they don't have to give you the money back. I believe they get the wigs back, and keep the money. I have seen on the complaint site they have also done this to a lot of people. How can companies get by with this? I'm seeing some laws broken, and yet they continue on and on. Being so far away, I guess they think they can get by with it. And, the amazing thing is they do!

I ordered 3 wigs from this company. They took 2 months to arrive . Then I saw what I waited for... They looked like Halloween wigs. So poorly made, I realized immediately, there was a BIG fraud in play. I called right away. No answer...Days go by, meanwhile the order sheet says, (must return within a week.)! How can you return to China in a week? Then, they say send pics. Their site won't accept them. 3 days later they were DHL back to China with a refund request. 2weeks later, DHL calls(At least they said they were), says wigsbuy won't accept the package and will I pay another 130.00 to ship back to me? REALLY!? So as of this note, I'm out 730.00! Six on wigs and shipping! DONT BE FOOLED! They are a full on SCAM. IM STILL IN THE PROCESS OF TRYING TO GET MY MONEY BACK! This is Fraud! Be careful ...

I ordered a blond shoulder length wavy wig. What I got was a red long chopped up multe it was the worst wig I have ever seen. When I contacted them they told me it wasn't red after I sent them pictures. Then they said I could dye it and they would send me 10.00$ when I didn't agree to this they sent me another email and offered me 20.00$ if I would keep the wig. I told them that it was going to cost at least 75.00$-150.00$ to have this wig dyed. I also told them that wig didn't fit right it didn't stay on top of my head and it bunched up the back. They sent another email and told me to use some hair spray to hold it down.they will not give a refund because it's a custom fit but it doesn't fit me so I don't have any other choice but to call my credit card company and tell them that this company is a fraud and sending out wigs that aren't even close to the pictures that they advertise

I ordered a wig on Jan 29th from this company I paid 201.00. Since they told me my product would only take afew days to process. I have message 6 times to them on there website and find it odd that on there live chat there has been nobody there for a week now and have also left messages there as well. I am concerned as now I am seeing many bad reveiws about this site..