Thank you, I found your comments insightful. I am in need of a bedroom set and was going to go to a recently opened, soon to be closed store to see what was available. If their customer service was bad before the bankruptcy, I can only imagine what it will be like now. I agree that measuring the items is the buyer’s responsibility, but difficulties with delivery and returning goods is the responsibility of the store. Based on your comments, there is enough evidence that it would be in my best interest to shop elsewhere. Thank you all for helping me avoid what could have been a costly mistake.
I agree, these people are probably going out of business because of the way they treated their customers. People who were working at Wickes (Niles, IL) on Saturday, March 08, 2008, are nothing more than thieves. I bought a bookcase and after the transaction was complete I realized they scheduled for me to pick the merchandise on a Sunday and the paper with the directions they gave me to the warehouse does not have hours for Sunday. When I questioned the customer service manager she told me she couldn't help me. I then questioned the sales rep and she told me she was done with me. When I asked her how she could be so negligent, she told me to "go to hell". My last resort was to complain to the floor manager about the customer service manager and sales rep's behavior and he said "I'm sure it goes both ways". How can they get away with this? Shame on them for the lack of customer care they are exhibiting, I understand they are all loosing their jobs, but does this give them a reason to be so useless and inconsiderate? Who can we complain to about the behavior of the employees working at Wickes?
This store is just going to open up under another name next year, and the execs. will continue to screw the public. Here is a great article behind the history of the CEO of Wickes http://corporateabuse.net/2008/04/want-the-history-behind-wickes-criminal-minds/
I was a customer that somehow slipped through the cracks and was treated fairly. WOW!!
So my husband I ordered an end table set, consisting of TWO end tables. These were delivered to us in December. When they arrived one table's laminate was extremely messed up. I immediately called to have them come Fix or replace the table. We were traveling out of the country so scheduled to have someone come to our house mid January.
SO that December call LOCKED me in the system. Well, the guy never showed up in January. I immediately called and rescheduled for approximately the last Saturday of January. What I couldn't understand is why I was BUMPED to the END when THEIR DRIVER DIDN’T SHOW UP.
After getting the run around for two weeks, they finally had someone come to my house that last Saturday in January. The guy showed up, stated he would have to ORDER another table and have it delivered. Well, I never heard back from him and come to find out after sitting on hold for hours and hours on end they filed bankruptcy. GO FIGURE!!
The receptionist, who was pleasantly helpful, informed me of this and said since I made my claim before they filed and the guy visited my house before they filed, my table would be repaired or replaced. THANK GOODNESS!!!
Even though I got LUCKY, I understand everyone’s concern. My sales person was pushy and rude. If it wasn't for my customer service agent who probably happened to have a good day and the guy that came to my house to look at the table I might have been stuck with a defective end table.
175 days ago by Jim [
173 days ago by Me_teta [