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Whirlpool Complaints Summary

566 Resolved
675 Unresolved
Our verdict: Dealing with Whirlpool, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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5:26 pm EDT
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Whirlpool failure to honor contract

On 3/8/12 I purchased an extended warranty for a brand new Maytag front-load washer and Maytag Dryer from Federal Warranty Service Corporation (FWSC) - a subsidiary of Assurant Solutions. The contract was emailed to me and I filed the contract in case I would need it.

The washer broke down on 4/15/13 and I placed a repair request with FWSC. When the repair technician came out for the diagnostic call, he noted that Model and Serial numbers on the contract were not the same as they were on the equipment. I called FWSC to let them know that the numbers were wrong and that they needed to get the records corrected so that I could exercise my claim.

FWSC told me that I gave them the wrong numbers when I signed up for the contract. This claim is ludicrous as the model and serial numbers listed were for top-load, Whirlpool, small-capacity items, which I did not own, never did own, and most assuredly did not have model and serial numbers for. It was obvious that they registered the products incorrectly in their database and simply needed to make the changes. They were willing to change the contract on the dryer, if I agreed to pay them an additional $135, but refused to change the contract on the washer nor would they honor my claim.

When I contacted Whirlpool directly about the problem, Whirlpool would only say that Assurant is a separate company and that they had no control over Assurant's decisions. More importantly, when I was talking with the Whirlpool service agent, he told me how Assurant could have made the data entry error as he sells extended service warranties for Assurant using their system.

The repair fee for the 14-month old washer will exceed the cost to replace it - so I am out the washer. FSWC made a data error that it will not admit to, and will not honor the contract (even though they still have my money), and I will have to buy a new washer at my expense - despite having purchased a 60-month extended warranty.

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Virgy90280
South Gate, US
Nov 18, 2014 11:03 am EST
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I have been going around and around since Sept. 29, 2014. It is now Nov. 18th. Whirlpool Maytag Service Division [protected] has been placating me since Oct. 10th when after 3 no shows for repair finally got Co. GGSL to come out and told me I needed Transmission for my Wash Machine but now cannot get ANYONE from GGLS or Whirlpool to call me back 5-6 weeks later. I call them almost daily at GGSL [protected] and at Whirlpool [protected]. GGSL has never answered their phone and has never returned my calls re: status of my repair. Whirlpool just shifts me from one agent to the next each time I call and promise to have a Director or Supervisor call me. This has been going on for 5 weeks not including all the calls I made from Sept. 29th until the Oct. 10th visit. What a RIPOFF these Warranty Co.'s are. I bought the machine at Sears in Downey and paid for the extended warranty for 3 years of $400. I am still waiting.

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10:54 pm EDT
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Whirlpool water heater

Whirlpool Water heater had 12 year warranty and started leaking on Saturday at 2:00 in the afternoon, called warranty and they said turn off water and pilot and check to see if it is still leaking after 2 hours, so I did, it stopped leaking within 3 minutes but after 2 hours I called back and a recording said "call back during normal business hours!"

I called back Monday morning and the person gave me a parts and inner tank authorization number- I called a plumber and they said it cost 250 to install and the prorated tank would cost 250 to 300 dollars. So the warranty was basically a waste of time and the Water heater is a piece of junk. I had replaced the controller twice already. I never had a problem with water heaters until I got this whirlpool.

So instead of using the warranty to get the same junk I just bought a GE unit, cost 600 bucks. took my neighbor and me 2 hours to install it. Lowes would not give me a replacement unit they said work with the factory, I asked them I already had a parts authorization number but it would cost 150 to just get a plumber out there to check and verify. Basically they said they had never given a water heater to a consumer in her 18 years of working at Lowes, so that tells me they don't back their products at all-so no more Lowes and no more Whirlpool products.

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f9pro
Everett, US
Jan 01, 2009 9:55 pm EST
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I guess I should consider myself lucky that my Whirlpool FG water heater lasted 2 years 7 months before it died like many others have. Called Whirlpool customer support and talked so someone in India who was barely able to reply to my questions and the answers were from a scripted answer sheet. He could not answer a simple question...

Was told I had to order and pay shipping on a "repair kit" that was a free upgrade. This seems to be a short term fix from reading other complaints. So no hot water, several day wait for a temp fix at best and really crappy customer service. So I purchased a Bradford White heater today because I don't want to wait 3 more days for a part from Whirlpool. If they had half a brain they would stock the kit in the Lowes stores that sold the heaters...Maybe too simple of a solution... Seems that Whirlpool products have taken a severe turn downhill on quality. My less than 2 year old refrigerator has a broker ice maker too.

I WILL NEVER PURCHASE A WHIRLPOOL PRODUCT AGAIN. IF THIS IS THE BEST THEY CAN DO THEN FORGET IT...

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Erma Hodge
Punta Gorda, US
Mar 14, 2013 1:57 pm EDT

bought whirlpool water heater at Lowes, as I wanted to buy american made product, on 10/17/2012. 1t was installed 10/29/12 and plumbing inspected by county.. All appeared fine, but when i turned on hot water faucet, there was some air in line. thought that was normal as usually there is a little after plumbing is done. But it got worse every day and showering was by spurts and gushes. Whirlpool says that anode wears out over time due to use and that i need to buy another anode and pay to have it installed. It is only 4 monts old ! I say the anode was defective and take back their water heater and refund all money including installation, as I want to buy one somewhere else. So much for GREAT AMERICAN MADE PRODUCT. no wonder our country is in trouble... why buy something that is defective and will not stand behind their product.

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9:50 am EST
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Whirlpool won't start

Don't buy this dryer. We had it for one year and it stopped running. I Checked the thermal fuse and the door switch and both were good. Now it gets into the big cost for replacement parts. I' m done with Whirlpool! Since they bought Maytag, they have went down hill. This quote came from the appliance store as they are staying very busy because of Whirlpool problems and complaints.

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12:17 pm EST
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Whirlpool no resolution

We had a Whirlpool side by side refrigerator that was purchased online (black smooth finish) delivered on 2/15. It was installed, but the protective film was left on the doors by the delivery men! Upon removing the film, we discovered a dent and scratches on the left side of the refrigerator! The next morning, Sears Customer Service was contacted and informed of the situation! Case #6372279 has been created.

My options were replacing existing refrigerator model (black smooth finish doors) or replace with the more durable (black textured finish doors). The textured door model had fewer drawers, humidity control etc. I went the textured door route, and scheduled delivery for 2/25. I was charged $38.50 additional for this option!

When I discovered the textured model was priced $200.00 cheaper both in MSRP and Sale Price normally, Sears Customer Service was contacted. I was told that the exchange price is different than any sale price! Bottom line here is I would be downgrading the refrigerator, and pay more for the downgrade as a replacement!

At this point on 2/17 I contacted and canceled the downgrade before delivery, and Sears Customer Service would credit the $38.50 within in 7 to 10 days, with no resolution on the original case file!

I now have a scratched and dented refrigerator, no credit for the $38.50 (over eighteen days and counting) in spite of two more phone calls to Sears Customer Service!
I don't know what else to do! I was not given the option again of replacing the original refrigerator with the same model rather that the downgrade! Our local appliance dealer would sure look good now!

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Update by Cookydog
Apr 15, 2013 11:37 am EDT

Sears did in fact follow up on the complaint, and we had our choice of just replacing the refrigerator itself or just the doors! We are happy with the outcome!

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SearsCare
Chicago, US
Mar 07, 2013 2:40 pm EST
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Dear Cookydog,

We are so very sorry to hear of all the frustrations and confusion you have encountered with your refrigerator. My name is Misty with the Sears Cares team and we would like to look into this situation on your behalf to help get this issue resolved to your satisfaction. At your convenience, please send the following information – contact #, screen name (Cookydog), phone # used at time of purchase to smadvisor@searshc.com. We look forward to speaking with you soon!

Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support

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2:40 pm EST
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Whirlpool tech never showed up

Tech id#897975 was suppose to come back today on 3/1/13 (Friday) between 8 a.m. to 12 p.m. to fix my refrigerator. I live 45 minutes away from my rental property where the appliance is. He never showed up. I called their office. They do not want to discuss what happened, only to reschedule! I am shocked that a company like this is in business. I hope Whirpool does not use them anymore. I see tons of complaints about this company on websites.

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3:35 pm EST
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Whirlpool additional charges

This company was referred to my from the Whirlpool service department after i called them to tell them my oven needed repair. I contacted A&E and scheduled service. They came and examined oven. This service Technican (Mike ID# 607465) whom didnt appear to know what he was doing stated it was a contol panel within and it was not getting power. He stated it would need to be sent out, fixed, returned, and then put back into my oven. He quoted me a price of $354.68 of which I paid via credit card to fix. After two weeks the part was returned of which the part also had a tag stating the part was not repaired. The repair person. e put in back into the stove saying that there was nothing wrong with the part. (HUH?) he then stated that it needed another part of which he then was able to get. It was put in and the oven still did not work. The repair person stated that there was nothing that could be done and a new oven would be needed. Today i received a letter stating that I needed to pay $92.35 additional amount and if I felt that I did not owe this charge to Contact Whirlpool directly. I was told that the intial charge of $354.68 was to cover all costs Now i am getting a bill. On the bill they sent it stated that the cost was due to the fact that they were not paid by whirlpool for the "Service Not Covered by Warranty" This was know from the first phone call to Whirlpool as well as A&E when i called them to schedule service. As instructed in thier letter i have spoken to Whirlpool and in short they feel A&E attempt to collect money was not justified. they have placed a record to document the call. SR# 1-[protected]. I am in the process to resolve with A&E. This is just not right.

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Update by BMurray
Feb 27, 2013 1:33 pm EST

Thank you Amber. Its reassuring that your company was made aware of the sitution. After this was filed I was able to have this resolved with A&E. It has not affect on my thoughts on Whirlpool for I love your prooducts, but the service center was not to favorable. Again, all is resolved. Thank you.

Update by BMurray
Feb 22, 2013 4:42 pm EST

after much time the company had resolved the issue. The person (Issabelle) took the time to research the matter at great length and afterwards resolved the issue. Her handling of the matter was above excellent!. Although the complaint still is valid they rectification of it was appreciated...

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11:48 am EST
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Whirlpool not working

We have a Whirlpool front loading Duet Washing Machine that is approximately five (5) years old. It is in a seasonal home so is only used for 4-5 months per year. Without warning, it just stopped working. Door won't open and nothing on the machine will work. We have called an authorized dealer and it is going to cost over $300 to have someone come out to look at it. There is no way to know if it can be repaired? Very frustrating and disconcerting to have to put so much money into an almost new machine with no guarantee that it will become functional. My last washing machine was used for almost thirty (30) years--heavy use for all that time while raising a family. Now, with just two of us, an almost new machine is broken. I definitely won't be buying another Whirlpool machine or any other machine made by the same company. Anyone else have a similar experience?

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2:19 pm EST
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Whirlpool shelves cracking

Bought a Whrilpool refrigerator at the end of 2009 and within 4 months two of the main shelves cracked; not the glass...the plastic shelves themselves. Appliance was under warranty so they got replaced but since then four shelves have cracked and one door shelf cracked and there is a crack in the inside refrigerator lining. Have extended warranty but it does not cover shelves. This appliance is a piece of junk. In the past 40 years of raising a family, I have never had a refrigerator cracking. Whar has happened to quality?

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Robert S Campbell
, US
Sep 27, 2017 2:55 pm EDT

I also have Whirlpool with shelve cracking. Rest is running good but the selves are the worst crack plastic not glass also the draws are cracking also i have a crack on the side of the freezer inside

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boomer3145
, US
Aug 15, 2017 10:12 am EDT

We have the same problems. Shelf cracked, door drawer cracked & now the round piece that goes over the water filer cracked. In the end it will cost almost as much to replace as to buy a new frig. there are only two older people in our home also. The frig that came with the house is also a whirlpool, from 1995 & runs fine? Now problems with over the stove microwave-the shelf that came with it sparked (nothing on it) & we can't use it. Any suggestions?

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Gerrylane
, US
May 10, 2017 1:07 pm EDT

I have used whirlpool appliances for 30 years, was very good until last five years my washers and dryers only last about three years and I have to buy more. Now my refrigerator is same problem. Glass and plastic shelves are all cracking. We are older couple so we have not abused it. Very disappointed in whirlpool. Next time I buy it won't be a whirlpool.

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Adriae
, US
Apr 05, 2016 8:47 am EDT

I also have Whirlpool ED2VHEXVQ01 with shelve cracking. Also the water leaking pooling at bottom. Both of these are all over the web and I had same issue with my Amana which is also Whirlpool. I really don't understand why there isn't a recall in place?

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Cindi Barrett
Ardmore, US
May 01, 2013 10:55 am EDT

I also purchased a Whirlpool Refrigerator in 2009 (model EDSLTAXUL) and am having the same problem with all the shelves. Unfortunately I didn't notice the cracks until the warranty had expired. Contacting Whirlpool has been a joke. The only options given to me were to buy the parts and install the shelves myself at more than $125 per shelf. If this isn't a design flaw I don't know what one would be! The appliance has not bee abused and has only been "gently" used by two older adults. The glass shelves are not broken but Whirlpool only sells the shelves with the glass making the shipping very expensive. I've purchased a lot of Whirlpool appliances in my 40+ years of home ownership but I think this will be the last one I buy!

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Whirlpool board problem

Model NO. 7234, Serial no INB053701362, we have AMC upto [protected]
we have problem in our machine. though we trust your company in all ways but now you people were not taking care about our complaint given through a call. really its annoying. we have given complaint one month back but still now we are not getting any response from you. is this is the way you treat your customer. we could not able to wash in our hands. my neighbour having the same problem in their machine. and the service even made for them very next day itself beacause they dont have AMC. they paid money for their service but we didnt get any response from you because we have AMC. this is not fair. you are expecting only money ? Is it. we did many calls, but you company care peoples telling next monday, next monday like that and now one monthhave passed. kindly understand us and do our favour as soon as possibe.

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dr m anzar husain
, IN
Jul 14, 2011 10:53 am EDT

we have bought an ace 75i washing mashine on nov 2010 . Machine is not functioning . so please rectify the problem as soon as possible .

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Whirlpool still does not work properly

On June 21, 2012, we purchased a Whirlpool Top-Freezer Refrigerator Model #WRT771RWYB01. The company we purchased it from had another company install it in our home a couple days later. The first thing they said when they delivered it was that we would need new top and bottom front doors because the doors were scratched when the unit was delivered to the store. They said that the store knew about this and the doors were on order. We immediately contacted the store and they said to take the whole refrigerator back we would have to pay a $300.00 restocking charge! (After going back and forth with the store, we finally received our new doors the end of October this year). After a couple weeks after we had the unit installed, we found more problems. The items causing internal problems were as follows: 1) Food items stored in the center portion of the unit were freezing, 2) The center meat drawer kept falling out when pulled out, 3) The two bottom fruit and vegetable drawers were very hard to pull out, 4) The top freezer did not keep frozen items frozen. After calling the store, the first people we had come out were the same store’s service people. They went in and removed some insulation in the center portion of the refrigerator saying that there was some recall stating that this would cure this problem. They also said they would order a new part for the meat drawer that they said was broken. That was all they did. They then left. On the morning of July 17th, the same store service people installed the part on the meat drawer that was broke. After a couple days, we found we still had the same problem with all of the 4 items above. We then called Whirlpool who sent THEIR service person here from A&E Factory Service. In the afternoon, the A&E service man came here and after diagnosing all the problems, he said that if we called the store where we purchased the refrigerator from and don’t get a new refrigerator, they would order a new circuit control, a new meat tray, and two new tracks for the meat tray. He said the meat drawer was still not working properly. He did sand off the two bottom drawers and put some vegetable oil on them to slide better. We then called the store again about replacing the whole unit and they again told us about the $300.00 restocking charge. We then called A&E service that started the ordering process of the internal parts. We did receive a Case Number from A&E for the parts. They said we would be getting some of the parts in mid-August and maybe the rest of the parts in September. A&E finally installed all the parts around mid-October. Since then, 1) The center meat drawer still keeps falling out and 2) anything in the top freezer still does not entirely freeze. Any ice cream products are mushy. We believe we have a lemon here and would very much appreciate a new unit. Any help you can give us will be greatly appreciated. We have tried to contact Whirlpool several times, but they just kept routing us back to A&E service. Thank you!

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pawan sharma
, IN
Sep 06, 2009 12:45 am EDT

there is uneven bottom surface wheelis demeged and unstable to stand due to bent of compressor fitting of alluminum place.

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11:42 am EST
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Whirlpool extremely poor service

Boy, I wish I had read the complaints before I called Whirlpool about my 5 year old Refrigerator quitting on me. They unfortunately scheduled a appt for me with A & E/Sears. This is where the real nightmare began. Instead of going into all the details on everything that happened, I will just say it is the same story as everyone else's. Extremely poor service and lots of lying. My nightmare started on Oct 25th and it is Dec 1st and I still do not have a working refrigerator. There were lies throughout the whole process and yes they gave me the song and dance of "as soon as your parts arrive, call and we will schedule you in the next two days...they did this three times. Bottom line: One part was back ordered three times, one part was discontinued and I had to find it myself online or buy another Refrigerator. They were absolutely no help. I have an appointment Monday but I have this fear they will not show up. I say "shame on Whirlpool for even recommending them to repair there appliances.

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SearsCare
Chicago, US
Dec 01, 2012 2:48 pm EST
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Sr833,
I came across your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support Team. I am very sorry to hear that we have let you down with the repair of your refrigerator. In addition, I understand how frustrating it is to receive poor customer service and having to wait on parts. I would like to have one of our dedicated case managers speak with you to further discuss your recent experience. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the refrigerator is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (Sr833) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you
Thank you,
Liz R
Social Media Moderator
Social Media Support

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6:10 am EST
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Whirlpool repeated problem of malfunction

This complain is regarding unserviceability of my M/W Oven. I have purchased Magic cook 30C on 09 Oct 11. Till 08 Oct 12 I have lodged four complained regarding switching off my oven in short period i.e below 10 minutes if was used on 100%. The transistron of the oven was changed on first complain and it was advised by servicing technician to use over on 50-80% power. Even using the oven as per instruction the oven started switching off in below 10 min when it was used on 50-80% power. On persistence of problem, fourth complain was lodged on 07 Oct 12 and the oven was collected by servicing technician on 11 Oct 12. After servicing the oven was returned to me after completion of one month i.e. on 11 Nov 12. On checking it was found that the problem of switching off of oven in less than 10 min when it is run on 100% is still persist and the justification given by technician is, not to use the oven in 100% power. Kindly clear me why the oven can not work now in 100% power when the same was working when it was new and if this was the case then why the uses and time limit for 100% power was not mentioned in user mannual. Kindly accord priority as I am a regular user of whirlpool appliances and this problem has changed my view regarding after sale services provided by whirlpool.

Ravi Shukla
Mob: [protected]
[protected]

email: [protected]@gmail.com

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cctiwari
, IN
Apr 09, 2010 11:42 pm EDT

I had bought a whirlpool washing machine (order number: [protected])on 26th Jan from EZone Indiranagar (Bangalore). They told me they will deliver it tomorrow. It's like everyday I call them and they say they will deliver it today for sure, but I got it delivered only after one month.
Next when they delivered, I got a scratch card (whirlpool) and won a microwave oven (mechanical one). I went there and they again told me they will deliver it within 1 week. It's now one and half month and when I call them then they say WHIRLPOOL guys are not delivering the 'microwave oven' to them. I went in their store around 4 times and they didn't have an answer.
guys I would recommend anyone to never go for 'freebies' at first place otherwise you will face similar problems. These ezone guys they make false promises and don't pick up the phone when you call them :(

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Whirlpool no replacement parts

In April 2011 I bought 2 Whirlpool semi pro washers model (3LCHW9100WQ) and 1 dryer model (3LCED9100WQ) from the company “Bijeli svijet” and opened the first self service laundry in Pula, Croatia.

Since the beginning I had problems with the gum (black), after the washing cyclus you could see black lines on the linen. Whirlpool Croatia denied that the gum can be the cause. After two months they gave me new gums because they finally admitted that there is a problem, but the problem still exists.

After 5 months of work first malfunctions on the washers started. The biggest problem is that it took and still takes them up to a few months to repair them or to get the replacement part and this problems I have ever since. In January 2012 I called the service in Pula to order some new replacement parts, but they never came. Also in may after the warranty expired I had a problem with the electronics, but the part did not came till today.

The warranty was not extended, even it took more than 1 month to repair the machines.

Whirlpool Croatia promised me to give me an answer in august, but they never did. I also tried to call them for the last two months, but without any result.

In global if I take that I have this washers and dryer for about 18 months, the washers where out of function for more than 6 and the dryer for 4 months.

Whirlpool support and quality does not exist at all in Croatia.

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Whirlpool whirlpool duet wfw9500tw01 washing machine

"F35" / "Suds" code 14 months after we purchased washer. Hose / air trap is clear and the hose from the analog pressure switch is connected properly. The appliance tech we had come out to look at the washer determined that the analog pressure switch was defective. He told us that this is a common problem with this washing machine. Whirlpool supervisor Michael (female) stated that they could send tech out - and charge us for the call - to diagnose problem. She refused to transfer me to someone who could help and couldn't comprehend that the "it's out of warranty" excuse isn't a proper defense for a product defect. There are MANY posts about Analog Pressure Switch problems with this washing machine.

The posts about Whirlpool's poor customer service are absolutely accurate. They are horrible - good luck in getting them to work with you. We read the reviews for the Whirlpool Duet Steam washing machine before purchasing one and we disregarded the bad ones as disgruntled customers. PLEASE DO NOT MAKE THE SAME MISTAKE WE MADE. After my conversation with their customer service dept today, I will NEVER buy another Whirlpool product again. Defective parts happen. Refusing to fix a known problem is unacceptable.

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Whirlpool - refusal to honor warranty or product

My husband and I purchase a Whirlpool kitchen appliance set back on 11/26/10 (Black Friday Lowe's special sale). We purchased a Refrigerator, Stove, Microwave, and dishwasher. I also purchased the LOWE's extended warranty, which isn't worth the paper or more specific the receipt its written on. Last year the drawer bin that stores your fruits and vegetable...

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Whirlpool missing parts

Below is an email which I sent to Mr. Ohlsson, CEO of IKEA where I purchased a kitchen appliance vent range fan extractor, for over the stove. This fan unit was manufactured by Whirlpool under the name Luftig and arrived without the parts bag and the motor/fan was hanging by wires inside the unit due to lack of screws.
Also below is an email I sent to Mr. Fettig, CEO of Whirlpool. Whirlpool is not the company they were and thus the name no longer denotes the quality they once had.
Buyers beware, the hassles simply are not worth it. IKEA needs to review the manufacturers they carry and IKEA should always disclose the actual manufacturer they sell along with the manufacturer's terms at the point of sale.

Mr. Mikael Ohlsson
CEO/Chairman
IKEA Corpation

Dear Mr. Ohlsson,

Below is an email letter which I sent Mr. Fettig at Whirlpool regarding an order
I made with IKEA,
[protected] where a parts bag was not included in the box when our contractor
opened it today to install it. Also, the fan/motor was unattached to the unit
and was hanging by the wires in the unit where two screws appear missing in this
assembly in order to hold it to the frame.

When I purchased this product from your company IKEA, it was referred to as a
Luftig Extractor Fan. But when I encountered a problem out of the box you will
see that from the manufacturer Whirlpool's perspective, their perspective in
resolving the concern was complicated and cumbersome with delays approaching one
week. Although IKEA offered to reimburse me the charges that Whirlpool is
levying to correct the missing parts bag and screws, this does not change the
fact that IKEA does not tell a customer these terms at the point of purchase.

Putting another name on a manufacturer's products, while a manufacturer has
their own terms which are not conveyed anywhere, anywhere, not on the website
where I purchased the product, not in the IKEA booklet with the product, not on
the box when it arrived, is not reasonable.

It takes away from the quality of products you, IKEA offer and deserves your
company's review.

Sincerely yours,

Joseph E. Bush
387 Crescent Dr.
Berea, OH 44017
[protected]
[protected]@roadrunner.com

Dear Mr. Fettig,

I grew up with your products but have found in recent years that your products,
your company other than the name, are not the same. I have contacted IKEA,
where I made the purchase and they said to have you send the parts which were
not included and that IKEA will reimburse me the charge that you are including.

This is for a kitchen extractor fan IH3402YS0, Serial Number XH21506109
purchased on-line July 28th which our contractor who is doing our kitchen
remodel went to install today. The parts package mentioned in the booklet was
not included other than the 7" round mounting plate. Also,
the fan/motor assembly was hanging in the unit, unattached. Unless the two
screws mentioned in the parts package are for this then these two screws were
not included.

I called the number in the booklet, which turns out to be a Whirlpool number for
IKEA Customers and your representatives said that I must pay for these parts.
Your representatives Ms. Nicole Thomas in Tennessee and Nancy in Benton both
mention that this it is written in the IKEA Warranty which is included with the
extractor. IKEA was not aware of this. The printed IKEA Warranty does not
mention this and neither Ms. Thomas nor Nancy could find where this is
mentioned.

I called IKEA, they were surprised and unaware of your policy outside of their
own policy and advised that I call you back and have you send the parts and that
IKEA will reimburse me for these.

When I called back to do this your representatives Nancy, then Ms. Nicole Thomas
said that since I do not have parts numbers, that they will have to research the
parts and get back with me next week. Ms. Thomas said that if I could provide
the part numbers that would take care of the hold up. I asked where I would
find the parts numbers and she did not know. Your representatives had the same
booklet that I had.

When I bought this product it was represented as a Luftig Fan from IKEA.
IKEA should not represent its products as one thing, when it arrives it becomes
something else altogether in a box that states made in Mexico, where your
quality control people were not doing there job that day. And when you call
even the company which provides this to IKEA does not know
without researching what parts came in the box.

Your company, Whirlpool does not represent IKEA well.

Sincerely yours,

Joseph Bush
387 Crescent Dr.,
Berea, OH 44017
[protected]

[protected]@roadrunner.com

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Update by Joe Bush
Oct 01, 2012 3:25 pm EDT

I received a call from Whirlpool today and they said that the missing parts bag not included with the Ikea Kitchen Extractor Fan will be sent, which will resolve the above mentioned concern.

I have gradually ordered bigger and more expensive appliances on the internet. This experience though finally resolved makes me think that there are probably certain items, even items manufactured in other countries where it is not worth the manufacturer's time and expense to correct quality control issues. Thus, it is probably better, safer to not buy those types of items over the internet as you lose the interest and follow-through that any bricks and mortar retailer offers.

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Whirlpool rusted tub basket

I purchased a whirlpool washer 19 months ago. The tub basket is rusting. I called whirlpool and they stated there is nothing we can do. I called the store that I purchased the washer and was told their hands were tied. I called whirlpool again and they said in other words have a nice day. I contacted the dealer again and they sent out their repair person he stated he had never seen a tub rust in that amount of time. I am a single senoir citizen and do not wash a lot of clothes. I never leave water sitting in the tub. THe repairman from the dealer said he would contact whirlpool. I did not hear anything so I called the next day he said he had e-mailed whirlpool. In a day it will be a week and I still have not heard anything. This is a sad things that a tub would rust in this amount of time and the repairman even said that he had never seen a tub rust this soon. I feel that the tub was defective when I purchase it 19 months ago and the dealor or whirlpool will not do anything and I paid around $500 for this machine I like the machine except for the rust.

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Sophalla
, KH
Mar 12, 2014 4:44 am EDT
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You are the most lucky person, mine I just purchased around one month now the drum rusted.

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Whirlpool machine not working

Dear Sir,

I had purchased a Whirlpool fully automatic washing machine WM 123-NXT 621P – Frosted Grey (6.2kg) from Bismi Home Appliances, Ernakulam, Cochin on 20th July 2012 vide invoice no: 283643 in the name of Mrs. K. Vijayam.

The machine stopped working on 13/09/2012 and we promptly lodged a complaint at their Service center at Cochin the same day – Complaint No: 11158. On 14th, their engineer came down and inspected the machine and told us that the board is at fault and needs to be replaced. He told us that he will bring the part the next day. I regret to inform that till date, no one has come to rectify the machine.

When I call the service centre, they keep giving me some excuse or the other saying that the part is in transit or the engineer is out on call. Yesterday, in the morning they told me that the part has come and someone will be sent to install it. When no one turned up, I called them in the evening and they told me that the part has not been received yet. Today, they told me that since this is a new machine, only the whirlpool engineer is supposed to look into the issue and he has to come from Chennai.

To make a long story short, I would like to tell you that my machine remains unattended for the last 8 days and I still do not know when the engineer is going to come. I have piles of dirty linen which needs washing. The least those guys could have done was to give me a standby till this was sorted out.

Since my machine is only 2 months old, and for all the hardship they have caused me, ideally they must either replace my machine or give me a full refund. Otherwise, I shall definitely explore other options to get a just remedy.

To be quite honest, I am amazed at the way the service center behaves on the phone. Nobody wants to take any responsibility and they keep transferring the line to one another. Being in the service industry myself, I can understand how irritating this feels. I cannot believe that a company of Whirlpool's stature treats its customers thus.

“Where ignorance is bliss, even God cannot help.”

Sincerely,
Balachander Gopinath
Cell : + [protected]

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whirlpool india
Gurgaon, IN
Jan 09, 2013 6:29 am EST

We hope your problem got resolved satisfactorily. Thank you for helping us serve you better.

W
W
whirlpool india
Gurgaon, IN
Jan 02, 2013 7:18 am EST

We are awaiting your mail with the details. Please call us on our CRM number [protected] or [protected] and also send us a mail at whirlpoolcomplaintsonline@gmail.com listing your complaint, contact details or complaint number. We will get in touch with you as soon as possible.

W
W
whirlpool india
Gurgaon, IN
Dec 31, 2012 3:25 am EST

Whirlpool India :
Please call us on our crm number [protected] or [protected] or send us a mail at whirlpoolcomplaintsonline@gmail.Com listing your complaint, contact details or complaint number. We will get in touch with you as soon as possible.

B
B
binu balakrishnan
, IN
Dec 27, 2012 10:58 pm EST

To,
The Manager
Consumer Care Cell
Whirlpool of India Limited
Dear Sir,
Our washing machine is not working, so kindly I request you to solve my problem.
details are given below:
Model No. 11582 - 7 KG Dry Linen, WM Pro 700S
Colour : Lighr Grey
Sr. No : INB101301174
Purchased Date:26/05/2010
Binu Balakrishnan
Vaishnavi Parakulam
Thrickodithanam
Changanacherry
Mob. [protected] / [protected]

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Whirlpool rude behavior of service centre staff

I lodged a complaint on 03-09-2012 for my refrigerator under KLO912001235. After receiving an estimate I informed the service centre Speed Service and they collected the appliance on 04-09-2012 for repairing. When after 5 days, I inquired about the position of the fridge, I was informed that work could not be done due to meeting and rains etc. After my ultimatum I was informed today by some MR. ARNAV that fridge was ready and I should collect it after paying the dues and inspecting. I said when yoh have cahrged incidental charges why you will not deliver at home, he simply told this was the rule. I was very much shocked with the rude behavior of the person, Mr. Arnav. Moreover I also told him that how I could check the appliance within 10 minutes and moreover the company will be giving some warranty after repairing. Mr. Arnav simply told me this is the rule. I was informed a day earlier by the company that the appliance will be delivered at my residence after repairing. But next day such a behavior by the company staff is not expected. I have been purchasing Whirlpool appliances since long but faced this type of rude behavior for the first time. I have also informed them that I shall be leaving for Mumbai tonight and if the fridge is not delivered, Ishall not be liable to pay any godown rent or other charges. I would request you to look into the matter. Praveen Shanker Yagnik Mob +[protected]

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adhunik infrastructures pvt ltd
, US
May 29, 2014 11:27 pm EDT

Water Falling from AC whirpool when AC is running Ac Purchase on 25.05.13 SL NO-INM125202596 Sl NO outdoor-INM130651154 from PEE BEE Electricals from Station Road Burnpur. please call book & Repair it.
From
Ashis Ghosh([protected])
Adhnik Infrastractures Pvt Ltd
Vivekananda Sarani Sen Religh Road Asansol-4

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Whirlpool defective freezer they won't fix!

Just 2 years ago, we purchased a Whirlpool upright freezer. A few months ago, we realized that there was a huge gap at the top of the door, and that the freezer was leaking air and the food inside was defrosted. We called in an appliance repair man (almost $100) who was unable to repair it, and a brand new door gasket ($171!) failed to make it seal. Now it appears that the inside of the door is totally warped, and won’t seal regardless of installing a new gasket. In other words, it appears to be unfixable.

I contacted Whirlpool through their website and asked that they send a rep out to take a look at the freezer. Instead, we got a phone call from a “customer service representative” who read off a script that they’re sorry they can’t help me but “we encourage our buyers to purchase the [overpriced] extended warranty.”

There is absolutely no reason why a 2-year-old freezer should be defective to the point of being unusable. This is the last Whirlpool product we’ll ever buy, and given their attitude, I would encourage others not to buy their products either!

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Whirlpool In-depth Review

Product Range and Quality: Whirlpool offers a wide range of high-quality appliances, including refrigerators, washing machines, dishwashers, and more. Their products are known for their durability, excellent performance, and innovative features. Whether you need a reliable refrigerator to keep your food fresh or a powerful washing machine to tackle tough stains, Whirlpool has you covered.

Customer Service: Whirlpool's customer service is top-notch. They are responsive, helpful, and always available to assist customers with any inquiries or issues they may have. The company also offers comprehensive warranty policies and excellent after-sales support, ensuring that customers are satisfied with their purchases in the long run.

Pricing and Value for Money: Whirlpool's pricing strategy is competitive, offering great value for money. When compared to competitors in the market, Whirlpool's appliances are reasonably priced, considering their high quality, advanced features, and durability. Customers can trust that they are getting a great deal when purchasing a Whirlpool appliance.

User-Friendliness and Ease of Use: Whirlpool's appliances are designed with user-friendliness in mind. They are easy to install, operate, and maintain, making them convenient for everyday use. Additionally, Whirlpool's website and online platforms are user-friendly, with easy navigation, detailed product information, and a seamless purchasing process.

Energy Efficiency and Environmental Impact: Whirlpool is committed to energy efficiency and sustainability. Their appliances are designed to minimize energy consumption without compromising performance. The company has also undertaken certifications and initiatives to reduce their environmental impact, ensuring that customers can make eco-friendly choices without sacrificing quality.

Reliability and Durability: Whirlpool's appliances are known for their reliability and durability. Customers can rely on their products to last for a long time, with minimal repairs or issues. Customer feedback and experiences consistently highlight the longevity of Whirlpool's appliances, making them a trusted choice for households.

Innovation and Technology: Whirlpool is dedicated to innovation and technological advancements. Their appliances incorporate unique features and technologies that enhance user experience and convenience. From smart home integration to advanced cleaning capabilities, Whirlpool continues to push the boundaries of what appliances can do.

Brand Reputation and Trustworthiness: Whirlpool has a strong brand reputation, backed by their market presence, positive customer reviews, and industry recognition. Customers trust Whirlpool for their reliable products and exceptional customer service. The company is known for adhering to ethical business practices and prioritizing customer satisfaction.

Social Responsibility and Community Involvement: Whirlpool actively engages in social responsibility initiatives. They contribute to philanthropic causes, get involved in the community, and prioritize sustainability efforts. Whirlpool's commitment to corporate social responsibility extends beyond their products, making them a responsible and socially conscious company.

Overall Customer Satisfaction: Based on aggregated reviews and ratings, customers are highly satisfied with Whirlpool. The company excels in all aspects mentioned above, from product range and quality to customer service and social responsibility. Whirlpool consistently delivers on their promises, providing customers with reliable, innovative, and environmentally friendly appliances that enhance their everyday lives.

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Contact Whirlpool customer service

Phone numbers

+1 (866) 698-2538 +1 (269) 923-5000 More phone numbers

Website

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