Complaint Rating:

Company information:
RAM AGENCY
India

Dear Sir,

I am an Army officer posted in Ahmednagar.I have a semi automatic wirlpool machine bought in 2004.
My machine developed a problem in the month ofJul.I had send my machine to RAM Agency, market yard in Ahmednagar . I was told that the drive moter is not working and it has top be changed and the new one will cost rs18000. I got it changed on 7 july but on receiving the machine i found it was not working properly I called up the agency 3-4 times then they sent a mechanic who found that the same moter was not working.He went back and the moter was changed. The machine was still making a noice we reported and the same machanic was sent again he said he has rectified the defect but when we used it we found that the defect was not rectified.

After waiting for the machanic to come back again we took the machine to agengy on 21 aug 09.Firstly the owner was very rude when we reported that there service was very poor and when we got the machine checked in front of us it was found that the same drive moter was not working and we were told that the spin moter will also be changed annd we paid rs 1600 more.

My complain is that the behaviour of the two brothers in the shop was very rude .Secondly the same moter was changed thrice .No service was done to the machine ther was dust in the machine when we took it to the shop and showed the same to the shopkeeper.Thirdly i had to pay rs 3400 wheresa a new machine through CSD costs rs 5500.The dealer refused to give any waranty.We have been using the machine for five years there has never been a problem but thuis time I has really harassed by this agency.

My bill no are 2201 dt 26 aug 09 for rs 1600 and 1704 dt 7 jul 09 for rs 1800.

I would request you to please advice the agency to be more polite and sincere in there work.


LT COL D S MALIK
HQ SAW, ACC&S
AHMEDNAGAR
MAHARASHTRA