Whirlpool
reviews and complaints

Purchased a $900 refrig, it broke 1yr & 1 week
later. I fought to have this fixed since
its out of the warranty period. After having to take off time of work for
repair people to come the repair guy made a disaster finally after much arguing
I received a new refrig same model. Well
that last about a year & 1 1/2 then it started leaking underneath. I CAN'T use the icemaker or the water feature
which I paid extra to have. What a piece of Junk. The people at whirlpool
l will just say did you purchase a warranty? YOU SHOULDNT HAVE TO HAVE IT FIX WHEN ITS
ONLY 2 YRS OLD! They are so greedy,
they make junk so that you spend more money on repairs or extended warranties. Whirlpool owners & mgrs see how you feel
when it happens to you. KARMA. I will tell as many people as I can to stay away
from Whirlpool, I will never purchase their products again.

Model No. 703H 7 kg Serial No. INF123706440
Sir,
I bought a washing machine in November 2012. I placed a complaint on 9th August 2014. A technician made a visit on 11th August, 2014 and told me that there was a problem in PCB and assured that it will be replaced soon, most probably the very next day. But my problem is not resolved till date(even after 12 days)
Whenever I make a call to know the status, they ask for more time.
I am sorry to say that I am very much disappointed with your product, service and moreover the behaviour of your staff.
Kindly do look into this matter and do the needful.(Contact No. [protected])
Address: L-6/126 Sector M Aliganj

Bought a Side by Side Frig from Sears in Oct 2013. The first sign of problem was in Feb 2 014, the seal on the Frig part wore through the bottom and because I travel I was not able to get a repair person out til June. But by May the Ice machine in the Freezer door was freezing up and not working. The repair guy came out and showed me that I had to rinse it out when it freezes up.
About 2 weeks later the whole thing froze to the point that the water was just poring out of the opening. So I called Whirlpool again and they sent a much BETTER repair team out. The tech showed me what was going on and told me basically these types of Freezer Ice makers are terrible and know for these issues. He said that I should empty my ice into a container and wipe the inside out once a week to help lesson and condensation that could cause a freeze up.
I called Whirlpool and told them that I did not pay this kind of money out to have to put up with maintenance on my own frig that I should not have to do, they need to just give me a cheaper or different model. This is their response
"If the tech did not call us and go through the issues, and see if they are repairable we will not replace it:
I call the company and told them what Whirlpool said, they replied "well we ordered a door", I said "Yes a refrigerator door, not a Freezer
< and that is not the problem!" So I guess I out of luck!

We have been renovating for the past number of years and we started building a second floor laundry room 2 years ago(along w. other simultaneous projects).We bought a brand-new Amana 7300 Tandem H.E dryer December 2012 from Home Depot, and then it's partner washer in March of 2014. The weekend of July12, 2014, we completed the laundry and installed our brand new appliances(neither had been opened or even taken out of their packaging).The washer worked fine, but the dryer never worked. It started and then turned off after 3 seconds, and would repeat this.We knew that it was probably the motor being defective from the get-go, as we trouble-shot every other option.We knew calling the company would be a waste of time, so we called a repairman who confirmed the motor was shot.$150 for the new motor to replace the new motor and 150 for labour. He actually suggested we call the company as it was obviously a brand new machine that had not been tested properly, and had been sent out w. this flawed part.I asked the company to send out their own repairman to confirm it hadn't been used and then perhaps they could provide a new(working) motor and we would pay for the install.They simply quoted their one year warranty and that was that.I would never recommend any Whirlpool appliance, and will never buy their products again.It might be past its warranty period, but if it is properly made, it should be able to sit in its box for 10 years and still work when set up (even if out-dated). Ironically, we are now using our 25 year-old dryer which works fine.(thankfully not a Whirlpool). So much for meeting the customer halfway with an obviously defective dryer. Poor quality and obviously not tested properly at the factory.

So Home Depot has a policy that they will match a competitors price PLUS beat it by %10. When I live chatted with them they said they could issue a store credit for the %10 difference but to get the price lowered I'd have to go to the store, so off I went to the Home Depot in Honesdale PA. They said they would match the price but not honor the %10 because it's not an "in stock" item. When I asked which refrigerators were in stock they said they all have to be ordered. So that pretty much rules out all large appliances.

So they were going to offer store credit online but the manager in store wouldn't lower the price at all and seemed like he couldn't care less about the sale. He just walks up, says the sales associate already told me they won't offer the %10 differance and thats that. I said OK I'll just go to Lowes in which he says "OK, bye." and walks away. That store manager should be fired or put in a position to not deal with customers, a real piece of work he was.

I opened up a Lowes account and purchased through them for $300 cheaper than canceled my Home Depot credit card.

I don't usually write reviews and the like but this company was the worst I have ever dealt with. I have been waiting for five weeks for fridge to be repaired after paying for the service. They wouldn't even schedule an appointment until we paid. Then they put me off repeatedly and still haven't repaired it yet. The people you talk to on the phone don't know how to do anything except tell you can have a tech. Come out in a week, over and over. When the tech came, he couldn't do anything and said he had to order parts. Another week went by. The.parts were shipped to me at my home but the last one didn't arrive on time. Again we were put off for another date. When the part came in after four weeks of no fridge, they tried to push off for another month. When I complained they offered a week. Just terrible. I could have saved myself the aggravation and bought a new fridge for the money of take out, damaged food, gas to restaurants, electricity to run two mini fridges, just to keep some milk, etc. On hand, and the money lost bypassing three days of work to wait for the techs who don't know how to fix the appliances. This company is awful!

Code F35 errors since second month of use. Machine just turned 4 years. Replaced Code F35 part 12 times now at $230 a visit from A&E factory service. Phoned Whirpool, now the demand I pay for a different contractor to bring me the same defective remodeled part that only last a few washes then breaks again...A&E replaced that same part three times the past week, what is the new contractor going to do differently mr CEO of Whirpool? Machine is also molding, we have never closed the door always open. Why don't we not deserve a replacement? Is it too much to ask?

I have the same shelf issue with my Whirlpool refrigerator model ED2KHAXVB00. I have 3 cracked plastic shelves with no issue to the glass. Shelves appear to have been produced with poor engineered plastic resin. Apparently the resin does not contain the correct chemical makeup for cold temperatures. Manufacturers should always use a weatherable polymer that meets certain specifications for all appliance parts. Resin exposed to cold can lead to many quality issues including brittle parts which crack easily. It's clear to see that the shelves in these Whirlpool refrigerators have major crack issues. Obviously, the manufacture of these parts failed to test properly for these effects and have sold poor quality parts. I will be contacting Whirlpool for further discussion.

I purchased a Whirlpool washing machine from the Brick within a very short amount of time that the washing machine was installed I started getting error codes. I called for service with Transglobal Services and was told that he needed to replace the Washing Machine Clamp he went to the local hardware store and change the clamp making it leak more. I live in a apartment and can not afford to continue going this way. When I speak to customer service at the Brick I have been receiving the run around. WHY WHY Why do I have to deal with this and Why is Whirlpool paying people who should not be fixing my machine. AT THIS POINT I AM GOING TO PURCHASE ANOTHER MACHINE.

Portable dishwasher model 1040xtxq6
Serial f14001885
Type 576-1
Possible gasket/seal # ps 5136129
Dishwasher two years old seal/gasket on bottom of door deteriorated fell completely
Apart blacked the interior with black rubber type smears now its leaking can't use.
This is poor design and bad defective parts. I have noticed the newer dishwashers do not have
This type of seal. robert dodd e-mail [protected]@hotmail.com

I have a Whirlpool fully automatic washing mashine, Last month my warranty got expired I called the customer services for the AMC, I
was told I will get the AMC there will be a mechanic vist, but the after sale services of whilpool is so pathetic and incompetent, mechanic use to call us we were busy we were not able to pick the call they never send messages, if we are not picking up the call and they use to close the case, after a week or so as a concerned consumer for the product I called whirlpool, they told the case is closed as we are not able to pick the call . I told them please give the AMC dept contact number, whirlpool customer services told they will only call and they dont provide the number for AMC Dept, I took leave from the office on 14/10/2013 to purchase AMC . I received a Enginner call from AMC Dept, He told us he will be visting us between 4 - 5 in the evening I waited for him but there was no response by 6.oo in the evening, I called him in his number [protected] a lady picked up the call she gave the number of gaurav from AMC Dept, [protected] I called the number he was
not reachable then again I called the number [protected] same lady picked up the call I told her please help me with the AMC as I have taken the leave from the office for the same, she told me I was not picking up the call I told her all day I waited for his call and even called him but there is no response from him as well as the other number she gave, then she told Whirlpool has closed AMC for his consumers for a month whirlpool will call after a month, I called back the customer services they informed there is nothing like whirlpool has closed the AMC it was a wrong information . I have an LG Electronic product the after sale services is so good Whirlpol is very incompetent, I also purchased LG AMC the services were so good they called us if we were not available they send the message for the further contact even they work on weekend for consumers convenience, I am finding Whirlpool products very incompetent and even a burden to me as a consumer, The after sale sevices are very pathetic, I will never promote whirlpool to my friends .

We bought this Whirlpool Cabrio washer (model # WTW7800XW0) in March 2011, which has a see-through glass lid.After about 12 months of usage, the part of the plastic lid frame that connects with the right hinge of the machine broke.

I called Lowes, where I bought the machine from, and was told the machine is out of the 12 month warranty and I would have to pay for the repair. Knowing that the plastic frame is being connected to a metal hinge and it is not going last another year even if I paid for a new plastic framed lid. So, I tried to put a metal reinforcement on where the plastic frame broke, and this helped for another year or so. But the plastic frame still bends around the the metal reinforcement and it has got worse recently.

I did some research online and noticed other people are having the same issue. After contacting Whirlpool with no help offered, this customer posted his complaint here and it seems that someone from Whirlpool came through and fixed the machine for him at no cost to him. I called Whirlpool today and was told I have to pay for the repair. I guess I am going through that customer's story but hope it does not end here.

This is clearly a design problem and the plastic frame is not strong enough to withstand hundreds or thousands of opening/closing around the hinge area.Whirlpool needs to issue a recall, if ever they have one, on this part and help their customer fix the problem.

I purchased a air conditioner 1. 5 ton window ac of whirlpool in the month of april 13
It was fine till june and in the month of july colling was not effective and the complaint was given to them and engineer came and checked and told me that filter cap is not working propertly we will set it right and was done
After a week time, again same problem came on colling effect. . This time engineer came and found that informed that there is a leakage in gas, hence unit will back to service centre and will be set it right in 2 - 3 days time and it was came back after 4 - 5 days
After a week time electrical connectivity was not passing betwene ac unit to the power point from where power is generating
After logdign the complaint, engineer told me that part to be replaced and it will take minium 10 days to replace.
Within a gap of 30 days, i faced and harassment on new unit of ac with major issue which cannot be explained
Company like whirpool that too the issue coming from the new purchase item, then what will happen to amc product of theirs.
Till now the said repair was not yet rectified and i asked for a new replacement ac with thier branch manager mr anikit bansal on [protected]. He told me that this time they will replace the part and if any complaint comes on the same ac then we will take action.
It means they are also sure that there may be a fault that can occur on the new ac whcih are brand new purchase
Request the concern official to look in to this and arrange to replace with a new ac on immediate basis since spending of 21k is not a small amount like middle calss service family like me
My contact number is [protected] and my name is swaminathan and purchase was happened in april through ace electronics, noida
Rest fo the details may be available with their data base.

Purchased a Kitchenaid side by side refrigerator that has a bad control board in the compressor. Part is no longer manufactured so had to be rebuilt. Discovered many other consumers have the same problem. Had to buy an extended warranty from Whirlpool for $500, otherwise cost would approach $1, 000 to fix. Part has to be sent out for re-manufacture, and will be without a refrigerator for over a month. Many others have the same problem, my technician told me he has replaced about a dozen and he has only been in the tech service for 2 years. Contact me if you have the same problem. at: www.illinoisbusinesslawcenter.com.

I purchased a maytag mdb7749aww dishwasher in march of 2012. the electronic control on this unit failed in june of 2013 (3 months out of warranty). I have been trying to get a replacement part for over a month, the part is on backorder and unavailable. whirlpool is unable to tell me when the part will be available. so, I have had no dishwasher for over a month and have no idea when, or if it will be repairable. additionally this part is $150. 00 and another $75.00 to have it changed. so it is going to cost me $225.00 to repair a 15 month old dishwasher that I paid $450.00 for. I have received zero support from whirlpool, they told me today, 7-31-13, that the part is still unavailable and they will notify me in 3-6 business days as to if they can find a part. after seeing all the issues other people have had with this part, whirlpools total lack of concern or support for the consumer and the cost issue it makes no sense to repair this unit only to see it fail again in a year or so. basically I have a $450. 00 boat anchor. the retailer purchased it from feels bad and is offering me another manufactures machine at a reduced price, maytag has refused to do anything for me. I will never buy another whirlpool / maytag item again and I do intend to add my name to the pending class action suit.
Bob - amarillo, tx

Complaint management officer
Sears canada

Respect madam/sir,

I would like to draw your kind attention. I am one of your loyal customers. I purchased a whirlpool refrigerator in september 2010 (mod: w9rxnmfwqo2, ser: vs03189677, type: 19tfa).in june 2010, I paid $1097.21. today, I paid $237.71 to repair a fan because refrigerator was not working. this refrigerator is less than two years old. today I also paid $137.72 for extended warranty (so total amounts is $237.71 +13.72 = $375.43). from being a loyal customer, now I am a very unhappy and a disappointed customer.

I always had have faith on sears and quality of products but after this situation I do not feel that I will be able to keep such faith and I may not be any more a loyal customer unless sears takes a necessary measure. do you think I will remain a loyal customer? please let me know if you need additional information. thank you kindly.

Respectfully,

Sanat

Dr. sanat k. mandal
40 suez
St. john’s, nl, canada
A1c 4z9
Phone: [protected]

I spent the extra money and bought a very nice looking Whirlpool range and oven. Within months it started rusting. I keep a meticulously clean kitchen and I've never had this problem with any other appliance. I sent letters to no avail. Whirlpool said that their warranty on rust was only 30 days! They refused to do anything about it and told me to go ahead and sue them. Terrible product. Defective from the factory. Do not ever buy a Whirlpool product as they do not stand behind it.

My Whirlpool Refrigerator/freezer stopped keeping food cold at the beginning of June 2013; and it hasn't worked since that time; which has depressed me to no end, and has left me very hungry.

The first appliance repairman came out from PAP Appliances from San Francisco; he worked on the freezer without giving an estimate of what was wrong or giving me an estimate of the repairs; he charged me $145.00 for his services which I paid promptly;

The Whirlpool Refrigerator/freezer never worked properly since the Pap Appliance repairman worked on it; so this week I called Sears Home Repair on Sunday, since Sears specializes in Whirlpool Appliances according to my Internet searches; their repairman came out Monday, 6/3/2013, to troubleshoot and fix my appliance; the verbal estimate given this week prior to the repairman's work was $221.74, including parts and labor which again, I paid promptly;

it's not clear to me what's wrong with the appliance; the repairman did say that it is a model that has been on the market since 1998;

In checking Whirlpool's web sight yesterday I learned a recall of some of its refrigerator/freezers; I believe that the one I have is or should be on that Recall List;

My groceries that came last Thursday and also at the beginning of last month from Safeway and Lucky's, etc., have all spoiled; I have been eating from fast food restaurants going on two months--since my Whirlpool Refrigerator/freezer stopped working last month; Sears is aware that my refrigerator/freezer not working; that are scheduled to return tomorrow 6/7/2013 between
9:00 a.m.and 5:00 p.m. which means another entire day put on hold; I hope the refrigerator will work properly after all this time!