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2.8 1243 Reviews

Whirlpool Complaints Summary

566 Resolved
675 Unresolved
Our verdict: Dealing with Whirlpool, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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11:23 am EST
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Whirlpool dryer machine

Our dryer has not been working properly since November and this is the 5TH TIME that it is being serviced considering that it's a NEW appliance. Our house closing date was March 31, 2016 and I don't understand why a supposedly NEW dryer isn't working. It's been a hassle since we've been bringing our clothes to the washer dryers. I have a baby who I use cloth diapers since he has eczema and is so sensitive to disposables and I rely heavily on washing and drying his stuff. The service people who've come said it might be a problem with the vents in our home that's why their machine is always bogging down. Well the ventilation people who've checked it guaranteed our vents were okay and they also witnessed the dryer running with no heat at all considering I set it to high heat. The guy who've repaired our dryer Monday said he found the culprit that the ground has been touching the sides of the metal that's why 2 fuses blowed out. ISN'T THIS A FIRE HAZARD OR SAFETY ISSUE. Guess what yesterday which is Wednesday, our dryer acted up again, cycling with no heat. Vent people checked clear. Called whirlpool and its the same dialogue I keep hearing that they'll service and keep repairing until it completely bogs down BEFORE they'll replace. I know the people I spoke too just works for the company and are just doing their jobs but come on geez really it's Common sense that a new machine isn't expected to break down frequently in less than a year. We've been very patient calling for repairs but 5 times?! Im asking the whirlpool management is this occurrence common in all your new machines. Have a little consideration and empathy just because you're not in our shoes and can't relate to this.

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5:07 pm EST
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Whirlpool federal warranty service corp.

I am writing you regarding our service contract with you for whirlpool washer . We received our next payment toward our contract and i sent check to whirl pool for $ 108.49 on 9/13/16...It has never cleared bank. Why.. Am tired of it being the only open check in our account.. Why hasen't it been cashed! Contract plan # is [protected]... Please explain.. We do not want to lose our contract with you for our whirlpool washer. It's only 5 years old. I request you check on it and let me know asap..
Thank you, mrs john fleming do not call as i am deaf. Please use email or text #[protected] [protected]@gmail.com

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Whirlpool dishwasher, range, microwave oven

Dishwasher: 2 1/2 years ago we purchsed a new condo, which came with all Whirlpool appliances. We had previous experience with Whirlpool washers and clothes dryers without problems.
However, the dishwasher reeks inside with an odor that will not end. We called the seller's (Orville's) from whom we had previously purchsed several appliances over the years, and was told it would "go away' and to use Tang in the washer. But it hasn't ended. By the time we called Whirlpool, their warranty was up, and the cost of repairs equals a new dishwasher.

Range: We have had and still have 4 self-cleaning kitchen ranges, manufactured by Tappan, G.E. and others. For Whirlpool to advertise theirs as self cleaning is fraudulent. At best, it softens any drippings, then we must still scour the back and sides, the racks must be removed and hand scoured. Other self-cleaning ranges we have need only be wiped to remove ash residue.

Microwave: Is filled with unnecessary settings, causing it to "freeze" at times.

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Whirlpool french door refrigerator model wrx988sibm01 (the disposable model)

I purchased this fridge on Nov 22. 2015 from Lowe's in Abingdon, Md. In June we noticed that the refrigerator part was not cooling properly. The problem spread to the drawer and the freezer. We lost the entire contents and eventually were compensated for the loss. We had purchased a 5 year warranty from Lowe's. But since it was within the first year, we had to use the manufacture warranty. After many phone calls back and forth between Whirlpool and Lowe's, we were given a completely new fridge BECAUSE they had no one who would come service the appliance. My main complaint with this was I had to continue to call and call until they finally responded.
Now this has happened a second time, same problem. Called Lowes who said call Whirlpool. They found a repair person who called the next day and said they would not service our area. Took two more days and multiple phone calls to find a repair person about 35 miles away. They came on Friday. Tried adding freon but this fix lasted less than a day. The company recommended to Whirlpool that the fridge be replaced. On Monday I spent 3 hours on the phone between service people and Whirlpool because Whirlpool could not find the documentation. Finally asked to speak to a supervisor who grudgingly authorized a new fridge but said I would be contacted in 48 hours. Unbelievable! A working refrigerator is a necessity in today's home. I have no way to know if anyone is working on this or not. I would like a more immediate call back and resolution to this problem. Now I am just left in the dark.

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5:19 pm EST
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Whirlpool whirlpool refrigerator

My refrigerator is under warranty, I just moved into a new home. The refrigerator constantly makes popping noise at night. I notified the builder whom told me to contact whirlpool. I have called whirlpool customer service line several times over the past 60 days. They also sent out a technician. Whirlpool technican stated the refrigerator can not be fixed however, they will not bring a replacement.
Desirable Resolution: For them to bring a replacement

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10:58 am EST
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Whirlpool cabrio platinum top loading washer and dryer

I purchased this new set in 2014/2015. I have been unhappy with the set since the purchase for several reasons. The washer leaves a white residue on clothing requiring rewashing numerous times that often comes out of a second wash without removing the residue or at times leaving more. The residue shows primarily on darker clothing although I have to assume it is on the lighter clothing but not showing as much. The machine does not appear to be malfunctioning so service is not required. I have tried washer cleaning products but no improvement. I have lived in this house for 11 years and my prior front loading washer did not leave any such residue so do not think it is in the water. I have used the same detergent throughout and again never had this residue before. This problem is annoying and upsetting. I then see other claims that the Cabrio washers are not cleaning clothing well. These complaints have been responded to by Whirlpool saying they will not help resolve the issues. The machine also gets off balance easily. For example a small load of sheets that are put into the machine evenly will go out of balance 3 times before you can get them washed. Finally, the washed clothing gets so tangled and knotted that you can hardly get them apart. It is hard on the clothing and takes a lot of time to straighten out before you can put into the dryer.

The dryer is a problem as well. Again, although the machine appears to be functioning properly, it does not dry a less than totally full load until you run the cycle 3 times or so. To dry a half load or less you have to add towels or other fabric in order for the items to get even partially dry. This is a total waste of gas and costing me a lot of additional time that should not be needed.

I am very displeased with these products and wish I had not purchased them. I had to pay for these items on time and it was a great hardship to do so. Then to have to deal with issues of unclean and not dry clothing on top of it is very insulting to the user. I have had Whirlpool items before and chose these over other brands as I felt this was a reliable brand. I am not sure what has happened to the company but I would not recommend them to anyone in the future.

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snowman2
, US
Jun 26, 2018 12:50 pm EDT

On Oct. 29, 2017 we purchased the Whirlpool Cabrio WTW7000DWH washer and a matching dryer from our local Best Buy store. Although I am not totally thrilled with the dryer I will only address the washer as that has given us problems from day one. On delivery day I went to look over my washer to familiarize myself with it and noticed I could not read anything that was on the black display panel as the lettering was either scratched or was missing. I looked over at the dryer to see it still had a film coating on it and realized the delivery people must have pulled off the washer one and it took the lettering with it. That was confirmed. I called the store and they said they didn't have the W&D down as delivered yet, so therefore could not take care of any problem till it was showing delivery on their system. I said it is in my home and has been for an hr. They said they would call me back when something showed up. Three days later I am calling the store again, and nothing had been done to solve the problem, said they would check into it. On 11/8/17 a replacement washer arrived. Shortly after I noticed that when a cycle was done and if I didn't get to the washer right away the clothes felt wet. First I thought I didn't have the right spin speed or cycle, but found out that wasn't the case at all, as I was using the same recommended cycles Whirlpool's manual uses. Then there were times I heard water dripping and found out it was dripping into the tub . One night my Husband and I were in different rooms and we heard the washer start up and spin? I went to see why, and don't have a clue why it started on its own, yes on its own. At that point we called Best Buy and set up a repair. The man came out, hooked it to his computer and said he was % sure it was a defective water valve and replaced it, and I also said my clothes were not coming out clean. He asked me if I was using HE detergent, yes I am. A week or so after the water was heard dripping again when not in use and upon opening the top of the washer you could see water in the tub. Again the repair man came out and thought this time it must be a computerized board, or whatever the term, and replaced. That didn't stop the drip. So again called Best Buy and was told to now contact Whirlpool directly. Upon contacting Whirlpool they said they would replace and were checking to see if they could find us the same machine and said they would call us back and let us know. Nope, no phone call. Called Whirlpool again. Finally found out they found one and the delivery would come on 6/26, but a courtesy call would let us know on Monday as to the time frame. Yesterday was on the phone with Whirlpool being on hold for an hr. Finally found out the time frame for delivery, and at 6:30 pm the courtesy call came in. I am not happy with this machine so hopefully the replacement will perform miracles. But guess what they just delivered the new replacement and the machine wouldn't allow water in, plus it had a nice scratch on the side of the machine. So we were told by the driver that we would hear something in 7-10 days as they were preseding to move the replacement back to the truck. Ok so what do I use as a washer, go to the creek with my scrub board until the new one gets here? We said you will have to bring the other one back in and hook up until we get the replacement, even though that one was being replaced for reasons, it will have to do for now. So looking forward to my nice unscratched 4th machine, hopefully without defects in 7-10 days. Had my old one for over 15 yrs, it was a GE, and it cleaned and done a nice job. Oh, by the way on hold again at Whirlpool, but it has only been 10 minutes so far.

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Whirlpool water heater

Previous owner of home, installed a new unit in 2012. I bought house in 2013.in oct. 2015, thermocoupler went out, was sent one for free, cost $125 to have installed.
Then, in august of 2016, it went out again. Called whirlpool, they sent another thermocoupler, for free. They screamed at me, and told me "this is the last time we will send out a free part!"" paid $145 to have unit drained, and new thermocouple installed.
Now, nov. 2016.. This unit is 4 years old, has had 2 new thermocouplers valves, spent $270.. And... There is hardly any hot water.

What can I do? This whole unit, needs replacing!

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Whirlpool duet frontloader

Purchased the frontloader in February. By June it had this extremely loud knocking noise. Whirlpool had a company come look at it. Supposedly fixed it. Guy wasn't down my drive way before the noise started again. Whirlpool had another company come out and they actually fixed it. (this was probably a week and a 1/2 without a washer). October 11th, washer locks and will not unlock. Followed the troubleshooting from the manual. NOTHING! Whirlpool sends out a company on the 17th. Of course the part we need is not available, it had to be ordered (from another town maybe 150 miles away) October 26th part comes in. I cannot do the first appointment given(27th) to me so we schedule for 31st. Get a call that they cannot get my part because they just moved into a new office and they cannot get it without the computer. Mind you, they called on the 26th saying the part was IN. Oh well...He says I will be the first call of the day and they would be here by 9:00, it is 10:03. I call Whirlpool. Whirlpool calls service center and they say my time was 8:00-1 :00
I ask Whirlpool "This is the second problem with this washer in less than a year. When will they say enough is enough and give me new washer?" That will not happen because the warranty I have on covers repair. I say OK so who is going to pay for the 22 days of my going to the laundry mat? she says Again that is not covered under the warranty I have.
LONG STORY SHORT...I WILL NEVER BUY ANOTHER WHIRLPOOL PRODUCT AGAIN AND ADVICE EVERYONE TO STAY AWAY FROM THEM TOO.

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10:54 am EDT

Whirlpool kitchenaid microwave

Last week my KitchenAid (owned by Whirlpool) microwave oven ceased to function. It is a high end appliance with a retail cost in the neighborhood of $550. I investigated the standard reasons which cause such a failure: circuit breaker, wall socket, appliance power cord, etc. I found that one of my circuit breakers had tripped and I reset it. I then tested the wall socket by plugging my blended in the same socket used by my microwave and found the socket once again functioning properly. I then re-plugged the Kitchen Aid microwave into the wall socket I just tested and still my microwave would not operate. Next I went to the internet and searched Youtube and Google to learn a little more about what could go wrong to cause such a catastrophic failure. I found a wiring diagram which showed that my model has a fuse; one that is commonly found in microwave ovens ( a 20 amp 250 volt fuse which can be purchased at Amazon, the big box hardware stores, and dozens of other appliance repair websites for less than $10 and as low as $.80 on Amazon – Bussmann model ABC-20). I pulled my microwave off the shelf and searched the bottom and back of the oven for access to the fuse, as my research indicated that the fuse is the first place to look for a complete microwave failure. I could not find the fuse or an access door that might cover access to a fuse. Since my microwave was manufactured in June of 2008, my warranty was long gone and I would not be able to justify a call to an appliance repair technician that would likely cost over $100. I became resigned to buying a new microwave. I reviewed the wiring diagram and although it did not clearly indicate where to find the fuse, it made it clear that I would need to remove the stainless steel casing to find it. The repair videos made it clear that even though I had unplugged the microwave from the wall, internal components (i.e. capacitors) could continue to hold a charge which could result in an electrical shock, if I was not careful. At this point I was resigned to relegating my microwave for scrap metal recycling, so I just needed to be careful about avoiding a shock. I decided to remove the stainless steel casing and search for the fuse. Unfortunately, the six screws that held on the casing were security screws (referred to a star or torx screw with a pin or hole in the middle, it has a tamper-resistant pin in the middle) . Since I do not have the appropriate tool to remove these security screw, I pondered how to proceed. I had nothing to lose because I had already decided that I was unwilling to pay for a repair service technician, so I found a small flathead screwdriver and proceed to use it to jimmy the six security-resistant screws. I was able to remove all six screws without doing damage to the screw heads. Once the casing was removed I was able to quickly locate the fuse. The fuse was easily accessible and was held into place with a holder which enabled me to easily remove the fuse without exposing myself to any danger from electrical shock. I removed the fuse and headed over my local hardware store and purchased a package of two identical ABC-20 microwave fuses for $3.49. I returned home, replaced the fuse replaced the casing on Kitchen Aid microwave, placed the microwave on the shelf from which I had removed it, plugged in the microwave and I have been using my microwave without any issues for almost two weeks now.

My questions are:
Why would a company who touts themselves in a press release from June 21, 2016 as creators of “consumer-centric innovation” bury a $2 fuse in casing secured by tamper-resistant security screws and therefore rendering a $550 microwave to scrap metal?
Why would a company put out a press release on June 21, 2016 touting “Whirlpool Corporation Makes Newsweek's 2016 Green Rankings for Environmental Efforts” when their design renders a perfectly good microwave as scrap metal because they use tamper-resistant security screws to limit access to an easily replaceable $2 fuse?
I have contacted both the office of the president of Whirlpool and senior members of Whirlpool press relations team and asked if they have ever replaced a fuse in their automobile. I asked if they chose to replace their own automobile fuses or pay a dealer at a rate of as much as $100 per hour to replace the fuse for them. All I heard were excuses of how opening the case on my microwave exposed me to shock danger because components in microwaves store power even when unplugged. However they had no explanation of why their design did not include a hatch making the fuse safely accessible. Further, I asked wouldn’t a hatch accessible fuse be much more “consumer-centric” and better showcase their “environmental efforts?”

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Whirlpool dishwasher

dishwasher model DU1055XTST2, hinge pad WP8268961 fails every 3 or 4 months since Dec. 2007. After showing V&V Appliance Parts my receipts from the last few years, they said the broken part would be replaced for free. Finally after all these years and $$$$$$ and time spent on repairs I thought if I could replace them for free the problem would be easier to live with. Unfortunately they will only replace one set for free! Without a doubt I will be replacing these little rubber pads in 3 or 4 months again and again. How can I get a decent replacement part that will hold up my door? I have increased the spring tension so the door will not drop quite as hard when the pads break. The unit works fine after 8 or 9 years, but very frustrated spending $10 every 3 months to hold the door up!

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4:47 am EDT

Whirlpool refrigerator

Bought a frenchdoor refrigerator from ABC warehouse during the manufacturers warranty it was making a very loud noise intermittently called whirlpool and repairman was sent out could not find any issues did not look at the unit just said he didn't hear it. ABC contacting me about an extended warranty which I purchased it covers repairs and if it cannot be repaired replaces the refrigerator what they don't tell you is how long those repairs can take. 8-12 the refrigerator sounded like a freight train going through my kitchen called the soonest they can send a repairman is 8-24 determined that there was major ice build up stopped the noise and ordered new parts came back 8-31 was here most of the day new compressor new evaporator told me it would take a while to cool down morning of 9-1 awoke to a terrible order and water all over my hardwood floors and a totally dead refrigerator, freezer and ice maker. Repairman returned was unable to do anything told to throw everything away not safe to consume anything from the fridge. ABC store was great spent time tracking my case gave me a case # and # to whirlpool another bad experience after a hour and 20 minutes told me I had to schedule another repair and the soonest I get a repairman is 9-13 not that it will be repaired then just someone will be out to LOOK at it. We went to rent-a Center and rented a fridge which is in my Garage (not convenient) I see a lawsuit in my future. The saga continues. Terrible costumer service even worse products

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12:57 pm EDT
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Whirlpool refrigerator 1 month old-dead

We bought a new Whirlpool sides by side refrigerator on July 31.
I was cooling OK for the first 2 weeks, came home on vacation to a 45 degree refrigerator, kept an eye on it, called the company on the 25th of August, they sent out a repair tech, he checked things over and said it wasn't kicking into defrost mode. Made some changes and left. Next day it was up to 73 degrees and called him back, he said must be the circuit board - got that on order, bought out the part 4 days later to replace. After 24 hours of running- nothing changed. Repairman came back out said he would call the company as they expected it to be a wiring problem that they are not allowed to work on. They would have to replace the refrigerator. On Thursday he said we should expect a call from the company to discuss delivery of new refrigerator. Heard nothing that day, and I called in of Friday to be told that I should expect a call in 3-5 business days. So it will be 2 weeks worth of NOT having a refrigerator before I will hear back from them and who know how much longer to wait to get one delivered.
I thought Whirlpool was a much better company than this runaround and BS delays that I'm getting.

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12:04 pm EDT

Whirlpool front load washer

I bought a new washer and dyer and have had several repairs on the washer. It throws every code imaginable has never worked properly. I have had the repair people out several times and yet still not fixed. Any mother would know what a horrible inconvenience this is with a family. Just whirlpool had another appointment at home and did not show. Called today and said 2 weeks they will try again. This has been terrible customer service and a terrible washing machine. I know am asking for an different washing machine since they can not figure out the problem and i have been dealing with this. They said its not feasible are u kidding? This is how you take care of your customers i have been patient for over a year since the purchase with yet still no help!

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8:33 am EDT

Whirlpool refrigerator

We bought a Whirlpool Refrigerator through Home Depot. On next day after they deliver, I tried to adjust one of the tray of freezer, it came out but made a dent on side. Since it was within even 49 hours we request replacement. First of all it takes 48 hours to put the replacement order to process, even if they claim that they are open until 8PM. Still we did not bother then when they call to schedule to deliver replacement and pick up the new one they specified with me that it will happened on same time. As per their policy they supposed to call through their automated system evening before, no calls within 24 hours, no one there to help on the top of that when I called day before 07/22 of my scheduled delivery day she said, why don't you call us back in the delivery day of morning for confirmation otherwise everything is scheduled. I called on 07/24, the 1st operator said yes, everything (pick up & Drop off) scheduled for this afternoon. Then I asked about courtesy call night before, oh, sorry but I don't know why you did not receive so I asked her to transfer my call to her supervisor and then she said, oh, nothing is scheduled. In between same time from my cell I called delivery team and their supervisor said only pick up scheduled. Replacement, they can't see. No one know what they are doing. Other than fake apology all they can said is when their day is open that day they can deliver, nothing at all. If I don't want it then go back to Homedepot & then process the cancellation. I am going to complain to BB, no courtesy, no one knows what they are doing, rude.

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3:48 am EDT

Whirlpool broken refrigerator compressor

My wife and I moved into a new house, on the very first night June 6th, as luck would have it, our Whirlpool Refrigerator stops cooling. I call a respectable Charleston appliance company the next morning; within 24 hours the problem has been diagnosed as a leaking or blocked compressor, the parts overnighted and the repair scheduled for noon of the same day that the parts arrived...the issue would have been resolved within 36 hours, however for the tune of $800.00 USD.

Admittedly, I did not do my due diligence and check on the warranty status prior to the service call. Out of curiosity I called Whirlpool to check...now as luck would have it, there were three weeks left on the warranty...Fantastic! We were assured the product would be fixed at no cost by a liscened Whirlpool technician. An appointment was made by Whirlpool for the next business day for Authorized Service Inc.

And now the frustration begins...

The following day ASI cancels the appointment to reschedule for the next day. Fine I say what's one more day without refrigeration. On Friday, day four, ASI sends out a repair tech to diagnose the problem. He determines the same, a bad compressor...He then tells me with a straight face I'll order the parts and someone will call within 5-7 business days to schedule, not fix, but schedule an appointment to repair the broken Whirlpool product. That meant it could have been June 22nd before an appointment was even scheduled for the repair...Two weeks after I reported the problem to Whirlpool.

My wife and I realize that refrigeration is a First world problem but we also thought Whirlpool was a First world- top rate company. We thought Whirlpool could and should do better ...because remember we already knew from the first company that the necessary parts could be in hand within 24 hrs.

So I called Whirlpool again to register a complaint. I was told that they could only use ASI and that they had no control over scheduling. They suggested that we have the parts shipped directly to the house to help speed the process and extended my warranty for another 6 months. But based on this experience their warranty was the last thing we wanted.

Parts arrived June 15th, I call ASI, to schedule the appointment, June 28th, is the appointment given. Day 20. The night before the appointment around 5 pm, ASI calls to say, that Charles the only certified technician for this job is now unavailable. ASI reschedules for July 8th. Exactly one month after Whirlpool was notified of their broken product under warranty.

We call whirlpool again, they apologize and extend the warranty to a full year but again there is nothing they can do. So...

a) Is Whirlpool really telling us that for a city of 130, 000 people, Charles is the only certified technician who can install a compressor. &

b) Is extending their same lousy warranty the only resolution they have.
No store credit, a spare mini fridge maybe, a free cooler, something!

There are plenty of third party warranty companies out there, why would anyone ever want a Whirlpool warranty if a Month is the best they can do.

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Kelley Benson
, US
Jul 01, 2016 7:05 am EDT

I was a customer service rep for Whirlpool for a year. Here's some advice...
Be a celebrity. If you are, your product will not only be replaced but they will probably throw in a new dishwasher as well.
Become a friend of the CEO. You will not only get the perks of a celebrity, you'll likely get a free round of golf at the course they own (stolen land on lake Michigan. Google it)
On a more serious note, they owe you money for the food you lost. When I worked there it was $175.00.
They must also supply you with a temporary cooling unit for your food.
When speaking to a rep, you must ask to speak to a supervisor 3 times. I became very creative in having people do that. As soon as a rep answers, just repeat three times "I want to speak to a supervisor."
Being a rep for this company is a stressful job. In order to have any resolution at all you must speak to a supervisor. Let them know that they must reimburse you for the food loss and provide you with a temporary cooling unit. If you don't, they won't.
Good luck. Also know that even though they say their products are made in the USA, the parts are all made in China.

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Whirlpool maytag washer 4.7 cu ft serial no. mgdb200lvvq

The washer was purchased in January of 2011. Price that was paid is $619.00
Machine stop working this month. Called for service and was told that the mother board along with the pump needs to be replaced. Called Maytag to find out what the cost would be for the aforementioned products and was told parts were discontinued. It seems very odd that a washing machine a little over 5 years, has no replacement parts because they have been discontinued. Were these parts defective? I have had whirpool appliances in excess of 40 years, stove, refrigerator, dishwasher, etc. I am very disenchanted because we can't have the washer repaired and it seems that the life of this appliance was way to short.

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7:20 am EDT

Whirlpool self cleaning range

In January 2016, I purchased a Whirlpool Aqua Lift self cleaning range Model WEE730H0DS. I am very disappointed with the Aqua Self Cleaning. I was led to believe that this type of cleaning was the newest system and guaranteed that it would be self cleaning. Was also informed that Whirlpool discontinued production on the old type of cleaning which was not true. In March 2016, I followed the directions very carefully in the owner’s manual, and to my disappointment it did not clean. Repeated the procedure 3 times. No luck!

Returned to the dealership and was informed I could not return the range because it had been used. Well pray tell me, how would I have known if I hadn’t used the range. Returned to the dealership again in April and he tells me he can do nothing about it. I have had two appliance repairmen here to check the oven and replace the pan in the oven. Both of them have informed me this oven is not self cleaning. I definitely was being misled.

I am a senior of 81 years with artificial knee replacement. If I have to get on my knees and stick my head in the oven I will have to call 911 to rescue me.

I would like to have this range replaced or refunded. I am definitely not interested in pursuing legal counsel. If I have no other alternative, I will definitely assume that position.

Thank you for any advice or assistance you can offer.

I am desperate,
Mrs. L Grecco

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3:47 am EDT

Whirlpool whirlpool split ac

Dear Whirlpool Team,

I have given complaint for the Spilt Ac again not working for last 10 days. CN No [protected].

You have send Mother Care technician, who could not repair the fault, and went away telling there is problem in electrical line. Actually they could not check the root cause of problem. I have got 2 electrical line technician who have checked house electrical lines and informed there is no issue with the electrical line. In the house 2 AC & 2 fridges are all working good. Actually there is electrical circuit problem in the whirlpool machine itself, which is causing high power getting drawing ( > 60 Amps) when the compressor is trying to start. They have checked & confirmed that compressor is having issue, or is burnt.

My machine is under AMC. Please send Whirlpool direct technician, and take out the outdoor unit. Please repair the faulty unit, and send the same fully repaired from your workshop. Please hurry as I am suffering in high summer without AC. I am not happy having selected Whirlpool machine, for which over Rs 12, 000 has been spent in last 2 years. Please ask your people to bring alternate unit to use during the above repair time.

With Regards

Samir Roy
0091-[protected]

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1:17 pm EDT

Whirlpool ice maker in whirlpool side by side not making ice.

Your tech from A & E arrived around 1:20pm on 05/06/2016. He came in open Ice box wrote down serial number. Then he took ice maker tray out and put it back in. He brought his diagnostic tool in and set it on counter. Never ran diagnostic on ice box. Had his computer out, after 20 minis. Of trying to connect. He went back out side, to see if he could connect from his van. After, about 40 minis, he came back in and got his diagnostic tool from counter top and stated that he never could get a connection. And, he needed his 125.00 for call. I stated, what about fixing the ice box. He stated, we don't do it that away. We come out and see what's wrong then order the parts, after you pay for them. And, he did not recommend that I fix this one for 600.00 and something that I buy a new one and take out the monthly service plan for 50.00 something a month. I was so fed up I wrote him a check for the 125.00 he took it and left. Did not give me a receipt. I thought that was what he was going to do, but he just got in his van and left.

I called Sears back, and talked to Gabby, she stated. Again that she would send another tech out from Sears for 230.00 something and that would cover call, labor and parts. That's what she said when I set up appointment to begin with. She was sorry that I was displeased with the tech from A & E. But, she could not do anything about the 125.00 that I was charged. Sears should be a shamed of cheating hard working people out of their money.
I informed her that I would not recommend Sears or any of their products to anyone. And, I would not be guilty of purchasing another thing from them. I would buy from Lowe's or anyone else but them. So, I guess I'am among the many that has donated to the Sears fund, that they call their repair service.

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12:26 pm EDT

Whirlpool maytag bravos xl top-loading washing machine (mvwb835dw)

The Maytag Bravos XL top-loading washing machine (MVWB835DW) is rough and violent on clothes to the point of actually tearing them. Minimal water forces clothes to be scrubbed on bumpy bottom, severely roughening them. Nice clothes look worn out or tacky on the Delicate cycle! Frequently, there is a staining that is hard/impossible to remove.

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Whirlpool In-depth Review

Product Range and Quality: Whirlpool offers a wide range of high-quality appliances, including refrigerators, washing machines, dishwashers, and more. Their products are known for their durability, excellent performance, and innovative features. Whether you need a reliable refrigerator to keep your food fresh or a powerful washing machine to tackle tough stains, Whirlpool has you covered.

Customer Service: Whirlpool's customer service is top-notch. They are responsive, helpful, and always available to assist customers with any inquiries or issues they may have. The company also offers comprehensive warranty policies and excellent after-sales support, ensuring that customers are satisfied with their purchases in the long run.

Pricing and Value for Money: Whirlpool's pricing strategy is competitive, offering great value for money. When compared to competitors in the market, Whirlpool's appliances are reasonably priced, considering their high quality, advanced features, and durability. Customers can trust that they are getting a great deal when purchasing a Whirlpool appliance.

User-Friendliness and Ease of Use: Whirlpool's appliances are designed with user-friendliness in mind. They are easy to install, operate, and maintain, making them convenient for everyday use. Additionally, Whirlpool's website and online platforms are user-friendly, with easy navigation, detailed product information, and a seamless purchasing process.

Energy Efficiency and Environmental Impact: Whirlpool is committed to energy efficiency and sustainability. Their appliances are designed to minimize energy consumption without compromising performance. The company has also undertaken certifications and initiatives to reduce their environmental impact, ensuring that customers can make eco-friendly choices without sacrificing quality.

Reliability and Durability: Whirlpool's appliances are known for their reliability and durability. Customers can rely on their products to last for a long time, with minimal repairs or issues. Customer feedback and experiences consistently highlight the longevity of Whirlpool's appliances, making them a trusted choice for households.

Innovation and Technology: Whirlpool is dedicated to innovation and technological advancements. Their appliances incorporate unique features and technologies that enhance user experience and convenience. From smart home integration to advanced cleaning capabilities, Whirlpool continues to push the boundaries of what appliances can do.

Brand Reputation and Trustworthiness: Whirlpool has a strong brand reputation, backed by their market presence, positive customer reviews, and industry recognition. Customers trust Whirlpool for their reliable products and exceptional customer service. The company is known for adhering to ethical business practices and prioritizing customer satisfaction.

Social Responsibility and Community Involvement: Whirlpool actively engages in social responsibility initiatives. They contribute to philanthropic causes, get involved in the community, and prioritize sustainability efforts. Whirlpool's commitment to corporate social responsibility extends beyond their products, making them a responsible and socially conscious company.

Overall Customer Satisfaction: Based on aggregated reviews and ratings, customers are highly satisfied with Whirlpool. The company excels in all aspects mentioned above, from product range and quality to customer service and social responsibility. Whirlpool consistently delivers on their promises, providing customers with reliable, innovative, and environmentally friendly appliances that enhance their everyday lives.

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Contact Whirlpool customer service

Phone numbers

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Website

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