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Whirlpool Complaints Summary

566 Resolved
675 Unresolved
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3:46 pm EDT
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Whirlpool refrig

Purchased a $900 refrig, it broke 1yr & 1 week
later. I fought to have this fixed since
its out of the warranty period. After having to take off time of work for
repair people to come the repair guy made a disaster finally after much arguing
I received a new refrig same model. Well
that last about a year & 1 1/2 then it started leaking underneath. I CAN'T use the icemaker or the water feature
which I paid extra to have. What a piece of Junk. The people at whirlpool
l will just say did you purchase a warranty? YOU SHOULDNT HAVE TO HAVE IT FIX WHEN ITS
ONLY 2 YRS OLD! They are so greedy,
they make junk so that you spend more money on repairs or extended warranties. Whirlpool owners & mgrs see how you feel
when it happens to you. KARMA. I will tell as many people as I can to stay away
from Whirlpool, I will never purchase their products again.

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Update by blue streak
Oct 09, 2014 9:49 am EDT

Them to fix it at no charge! They should be liable I think a $900 refrig that is Hardly used should last longer than a year and companies like that should stand by their product a lot longer than a year. Especially for large appliances. Companies need to be held accountable more. Its not right

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MkStItCh
West Seneca, US
Oct 09, 2014 10:46 am EDT

I don't follow your logic? If the warranty is for 1 year and you feel that it should be longer then don't buy the item.
In addition, $900 for a refridgerator with a ice maker is CHEAP... I see them going for MUCH more.

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MkStItCh
West Seneca, US
Oct 09, 2014 9:10 am EDT

You said "Purchased a $900 refrig, it broke 1yr & 1 week later. I fought to have this fixed since its out of the warranty period. After having to take off time of work for repair people to come the repair guy made a disaster finally after much arguing I received a new refrig same model."

Now, 1 year after the warranty has expired, you want... WHAT?

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12:29 pm EDT
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Whirlpool washing machine

Model No. 703H 7 kg Serial No. INF123706440
Sir,
I bought a washing machine in November 2012. I placed a complaint on 9th August 2014. A technician made a visit on 11th August, 2014 and told me that there was a problem in PCB and assured that it will be replaced soon, most probably the very next day. But my problem is not resolved till date(even after 12 days)
Whenever I make a call to know the status, they ask for more time.
I am sorry to say that I am very much disappointed with your product, service and moreover the behaviour of your staff.
Kindly do look into this matter and do the needful.(Contact No. [protected])
Address: L-6/126 Sector M Aliganj

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1:32 pm EDT
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Whirlpool refrigerator

Bought a Side by Side Frig from Sears in Oct 2013. The first sign of problem was in Feb 2 014, the seal on the Frig part wore through the bottom and because I travel I was not able to get a repair person out til June. But by May the Ice machine in the Freezer door was freezing up and not working. The repair guy came out and showed me that I had to rinse it out when it freezes up.
About 2 weeks later the whole thing froze to the point that the water was just poring out of the opening. So I called Whirlpool again and they sent a much BETTER repair team out. The tech showed me what was going on and told me basically these types of Freezer Ice makers are terrible and know for these issues. He said that I should empty my ice into a container and wipe the inside out once a week to help lesson and condensation that could cause a freeze up.
I called Whirlpool and told them that I did not pay this kind of money out to have to put up with maintenance on my own frig that I should not have to do, they need to just give me a cheaper or different model. This is their response
"If the tech did not call us and go through the issues, and see if they are repairable we will not replace it:
I call the company and told them what Whirlpool said, they replied "well we ordered a door", I said "Yes a refrigerator door, not a Freezer
< and that is not the problem!" So I guess I out of luck!

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2:34 pm EDT
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Whirlpool defective product

We have been renovating for the past number of years and we started building a second floor laundry room 2 years ago(along w. other simultaneous projects).We bought a brand-new Amana 7300 Tandem H.E dryer December 2012 from Home Depot, and then it's partner washer in March of 2014. The weekend of July12, 2014, we completed the laundry and installed our brand new appliances(neither had been opened or even taken out of their packaging).The washer worked fine, but the dryer never worked. It started and then turned off after 3 seconds, and would repeat this.We knew that it was probably the motor being defective from the get-go, as we trouble-shot every other option.We knew calling the company would be a waste of time, so we called a repairman who confirmed the motor was shot.$150 for the new motor to replace the new motor and 150 for labour. He actually suggested we call the company as it was obviously a brand new machine that had not been tested properly, and had been sent out w. this flawed part.I asked the company to send out their own repairman to confirm it hadn't been used and then perhaps they could provide a new(working) motor and we would pay for the install.They simply quoted their one year warranty and that was that.I would never recommend any Whirlpool appliance, and will never buy their products again.It might be past its warranty period, but if it is properly made, it should be able to sit in its box for 10 years and still work when set up (even if out-dated). Ironically, we are now using our 25 year-old dryer which works fine.(thankfully not a Whirlpool). So much for meeting the customer halfway with an obviously defective dryer. Poor quality and obviously not tested properly at the factory.

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7:41 pm EDT
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Whirlpool wont honor %10 price match

So Home Depot has a policy that they will match a competitors price PLUS beat it by %10. When I live chatted with them they said they could issue a store credit for the %10 difference but to get the price lowered I'd have to go to the store, so off I went to the Home Depot in Honesdale PA. They said they would match the price but not honor the %10 because it's not an "in stock" item. When I asked which refrigerators were in stock they said they all have to be ordered. So that pretty much rules out all large appliances.

So they were going to offer store credit online but the manager in store wouldn't lower the price at all and seemed like he couldn't care less about the sale. He just walks up, says the sales associate already told me they won't offer the %10 differance and thats that. I said OK I'll just go to Lowes in which he says "OK, bye." and walks away. That store manager should be fired or put in a position to not deal with customers, a real piece of work he was.

I opened up a Lowes account and purchased through them for $300 cheaper than canceled my Home Depot credit card.

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Whirlpool awful company

I don't usually write reviews and the like but this company was the worst I have ever dealt with. I have been waiting for five weeks for fridge to be repaired after paying for the service. They wouldn't even schedule an appointment until we paid. Then they put me off repeatedly and still haven't repaired it yet. The people you talk to on the phone don't know how to do anything except tell you can have a tech. Come out in a week, over and over. When the tech came, he couldn't do anything and said he had to order parts. Another week went by. The.parts were shipped to me at my home but the last one didn't arrive on time. Again we were put off for another date. When the part came in after four weeks of no fridge, they tried to push off for another month. When I complained they offered a week. Just terrible. I could have saved myself the aggravation and bought a new fridge for the money of take out, damaged food, gas to restaurants, electricity to run two mini fridges, just to keep some milk, etc. On hand, and the money lost bypassing three days of work to wait for the techs who don't know how to fix the appliances. This company is awful!

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Shivani Sambyal
, US
May 24, 2014 4:54 am EDT

After Sales Service of whirlpool is very very very poor. They do not care a damn for the clients.

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Whirlpool washer mhwe500vw11

Code F35 errors since second month of use. Machine just turned 4 years. Replaced Code F35 part 12 times now at $230 a visit from A&E factory service. Phoned Whirpool, now the demand I pay for a different contractor to bring me the same defective remodeled part that only last a few washes then breaks again...A&E replaced that same part three times the past week, what is the new contractor going to do differently mr CEO of Whirpool? Machine is also molding, we have never closed the door always open. Why don't we not deserve a replacement? Is it too much to ask?

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Update by A van Rooyen
Feb 14, 2014 5:35 am EST

So after I emailed the address above I received a phone call to inform me that my machine is out of warranty and that Whirlpool cannot do anything.

This means We paid for a refurbished part which does not work. A&E Factory service installed 3 the past week, machine not working. They want me to pay for the original part now (much more expensive) without deducting the money I already paid for parts that has never worked?

The original part works for about 2 months, had those replaced twice already by Whirlpool while machine was under warranty also paying for that labor. I requested then that machine should be replaced, but no, Whirlpool said is an exception that the part broke while under warranty, won't happen again. It did happen again, just after one year, part replaced again.

So why should we be willing to pay for a machine that never had a proper working part from the beginning? The design is faulty. Replacement parts don't work, we have been replacing for four years now!

Now we Must pay again so that another company can come (Quinco, ) to try and install the same part that A&E tried to install 3 x in the last week before Whirlpool will log the complaint in their system...It is their requirement to log the issue plus we have to pay for it.

The original and refurbished does not even work long enough so that I can sell the machine on eBay and buy another one. Do not buy these machines not now not Second hand EVER. You will spend more on the repairs than the actual purchase price in less than 4 years!

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Meredith Eckard
Spring Valley, US
Oct 27, 2014 3:01 pm EDT
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I have the exact thing happening as the original complaint. I have replaced the APS 8 times and it still does not go past the F35. Maytag/Whirlpool has removed the manuals offline and have made new replacement part #'s for this unit... in fact this is the email I sent to maytag_digital@maytag.com

"We purchased a Maytag 5000 Steam Washer and Dryer pair less than 5 years ago. The steam feature was an important one, as our youngest child is medically fragile and we no real reason for his continual respiratory failure, thus we steam each and every article in our home...which of course has led to this HUGE frustration with this washer unit. In the less than 5 years that I have owned this unit, I have replaced the Analog Pressure Switch 8 times (3 times in the past 6 months) at the tune of approx $104 each time, (total $832). I also only use HE detergent, and only 1/2 a tsp. at a time, this is also due to the nature of our child's medical condition, so I know that it is NOT a detergent overuse issue. Not only have I had to replace the part, but I have also had to wait weeks on end for the part to be available...today is my last straw. After replacing the switch for the 8th time, it still continually goes from F21, SUD to F35... CCU is good as is the steam unit, the drain trap is cleaned once a month.. it just seems that I have a LEMON and I cannot afford to keep throwing $$ away on this unit! I am reaching out to your company for a remedy, can you agree that it is a LEMON and replace it so that I can clean my families laundry in peace. Our dryer works as beautifully as the day we bought it...the washer, however, has never worked properly... Please respond at your earliest convenience.

Sincerely,

SSgt Robert and Meredith Eckard

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Whirlpool cracking shelves

I have the same shelf issue with my Whirlpool refrigerator model ED2KHAXVB00. I have 3 cracked plastic shelves with no issue to the glass. Shelves appear to have been produced with poor engineered plastic resin. Apparently the resin does not contain the correct chemical makeup for cold temperatures. Manufacturers should always use a weatherable polymer that meets certain specifications for all appliance parts. Resin exposed to cold can lead to many quality issues including brittle parts which crack easily. It's clear to see that the shelves in these Whirlpool refrigerators have major crack issues. Obviously, the manufacture of these parts failed to test properly for these effects and have sold poor quality parts. I will be contacting Whirlpool for further discussion.

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Dr Jain
, US
Feb 04, 2014 8:01 am EST

My whirlpool make refrigerator purchased some 5 years before, but now stopped working.
I stay in Bhiwadi :distrct Alwar Rajasthan.
Locally proper repairing is not Possible.
Please inform your workshop - nearest or in Bhiwadi where this repairs could be done

Dr Jain
gulabjain94@gmail.como

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rbaby2231
Pittsburgh, US
Jan 05, 2014 3:53 pm EST

I am experiencing the same problem with all my shelves cracking on the Whirlpool Model ED2KHAXVB00. My middle lunchmeat drawer has now fall because all the supports have cracked and fallen off. Is there any resolution to this matter. It's extremely frustrating and I would never purchase another Whirlpool product.

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2:22 pm EST
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Whirlpool poor service

I purchased a Whirlpool washing machine from the Brick within a very short amount of time that the washing machine was installed I started getting error codes. I called for service with Transglobal Services and was told that he needed to replace the Washing Machine Clamp he went to the local hardware store and change the clamp making it leak more. I live in a apartment and can not afford to continue going this way. When I speak to customer service at the Brick I have been receiving the run around. WHY WHY Why do I have to deal with this and Why is Whirlpool paying people who should not be fixing my machine. AT THIS POINT I AM GOING TO PURCHASE ANOTHER MACHINE.

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Whirlpool defective seal

Portable dishwasher model 1040xtxq6
Serial f14001885
Type 576-1
Possible gasket/seal # ps 5136129
Dishwasher two years old seal/gasket on bottom of door deteriorated fell completely
Apart blacked the interior with black rubber type smears now its leaking can't use.
This is poor design and bad defective parts. I have noticed the newer dishwashers do not have
This type of seal. robert dodd e-mail [protected]@hotmail.com

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Whirlpool customer services

I have a Whirlpool fully automatic washing mashine, Last month my warranty got expired I called the customer services for the AMC, I
was told I will get the AMC there will be a mechanic vist, but the after sale services of whilpool is so pathetic and incompetent, mechanic use to call us we were busy we were not able to pick the call they never send messages, if we are not picking up the call and they use to close the case, after a week or so as a concerned consumer for the product I called whirlpool, they told the case is closed as we are not able to pick the call . I told them please give the AMC dept contact number, whirlpool customer services told they will only call and they dont provide the number for AMC Dept, I took leave from the office on 14/10/2013 to purchase AMC . I received a Enginner call from AMC Dept, He told us he will be visting us between 4 - 5 in the evening I waited for him but there was no response by 6.oo in the evening, I called him in his number [protected] a lady picked up the call she gave the number of gaurav from AMC Dept, [protected] I called the number he was
not reachable then again I called the number [protected] same lady picked up the call I told her please help me with the AMC as I have taken the leave from the office for the same, she told me I was not picking up the call I told her all day I waited for his call and even called him but there is no response from him as well as the other number she gave, then she told Whirlpool has closed AMC for his consumers for a month whirlpool will call after a month, I called back the customer services they informed there is nothing like whirlpool has closed the AMC it was a wrong information . I have an LG Electronic product the after sale services is so good Whirlpol is very incompetent, I also purchased LG AMC the services were so good they called us if we were not available they send the message for the further contact even they work on weekend for consumers convenience, I am finding Whirlpool products very incompetent and even a burden to me as a consumer, The after sale sevices are very pathetic, I will never promote whirlpool to my friends .

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Whirlpool faulty glass lid

We bought this Whirlpool Cabrio washer (model # WTW7800XW0) in March 2011, which has a see-through glass lid.After about 12 months of usage, the part of the plastic lid frame that connects with the right hinge of the machine broke.

I called Lowes, where I bought the machine from, and was told the machine is out of the 12 month warranty and I would have to pay for the repair. Knowing that the plastic frame is being connected to a metal hinge and it is not going last another year even if I paid for a new plastic framed lid. So, I tried to put a metal reinforcement on where the plastic frame broke, and this helped for another year or so. But the plastic frame still bends around the the metal reinforcement and it has got worse recently.

I did some research online and noticed other people are having the same issue. After contacting Whirlpool with no help offered, this customer posted his complaint here and it seems that someone from Whirlpool came through and fixed the machine for him at no cost to him. I called Whirlpool today and was told I have to pay for the repair. I guess I am going through that customer's story but hope it does not end here.

This is clearly a design problem and the plastic frame is not strong enough to withstand hundreds or thousands of opening/closing around the hinge area.Whirlpool needs to issue a recall, if ever they have one, on this part and help their customer fix the problem.

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Whirlpool poor service

Don't buy a kenmore washing machine (Top of the line) if you want it to last more than 4 years!
In less that 4 years I am told my barely used washing machine needs a new motor control board which costs $489 and another $200 to install!
Sears does not seem to feel they are responsible for selling a machine with such poor service.
After paying $110 for a service call the technician told me that parts for the motor board are not sold and that the entire motor board needs to be replaced! If I paid another $700 maybe it would last another 4 years!
Stay away from sears products. They are not what they used to be!

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SearsCare
Chicago, US
Nov 26, 2013 4:43 pm EST
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Howard Wallace, Jr.,
My name is Liz and I am a member of the Sears Cares Escalations team. We appreciate you posting about your situation. We can truly understand how important it is to have your washer repaired in a timely manner. We would be happy to connect you with one of our dedicated case managers to assist you and address your concerns. Please send the following information – contact #, screen name (Howard Wallace, Jr.), phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.
Thank you,

Liz R.
Social Media Moderator
Sears Social Media Support

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Howard Wallace, Jr.
Lake Forest, US
Nov 22, 2013 2:44 pm EST
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Bought Kenmore Elite front loading washer and matching dryer in Oct 08, bought pedestels, 3 year warranty, all the bells and whistles.
Thought this would be the last washer/dryer I would buy as I was in my early 60's. In Oct of 13 we started getting and error message on the washer, SUD, and then F35. Called Sears repair service and they were there within a few days. Service agent pulls top off of the machine and says we need a new module to fix it. The cost was around $400, but wait there is more. The part is back ordered from Whirlpool for 4-5 weeks. So we paid for the part and have been waiting for 31 days for it's arrival. Service agent also said there are 4 or 5 more modules that can go out. Sears service dept called last week to reschedule the prearranged service call since the part has not shown up. I asked them where the part was or at least an update for the ETA of the part. They had no idea when it would arrive. So, we bought another washing machine, an inexpensive GE, so at least we can have clean clothes. We were tired of going to our adult children's house to do laundry. After the part does arrive and the machine is working we will sell them to some unsuspecting sucker and then buy a GE dryer to match. Moral of the story is no more Kenmore or Whirlpool appliances in our house.

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SearsCare
Chicago, US
Sep 26, 2013 1:13 pm EDT
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phyllis loeb,
Thanks you for reaching out and informing us about your recent repair experience with your washing machine. We are saddened to see that we have not been able to meet your repair expectations at this point in time. We would like to reach out and speak with you to provide you the service and assistance you deserve as a valued member. At your convenience, please contact my office via email at smadvisor@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the washing machine was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (phyllis loeb) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Kurt M.
Social Media Moderator
Sears Social Media Support

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Whirlpool dishwasher & garbage disposal

We bought a new construction house with Whirlpool Gold Dishwasher. The dishwasher stopped working with in the warranty period, so Whirlpool offered to replace it with a similar model. After two months without a dishwasher, they finally offer to replace with a KitchenAid dishwasher. They could get us the first one they offered after two more weeks so they offer any model from their KitchenAid line. After 18 months of it working respectably, the top rack falls out. In April of 2012, the axles on the rack adjuster rot, become brittle and break off. I called Whirlpool and they say it’s my problem, they will send me new rack adjuster for a low cost of approx. $70.00, which I reluctantly pay. Then 18 more months go by and here we go again, they will send me the same defective parts for a 50% discount which will still cost me close to $50.00. The part number; Rack Adjuster W10350376. In addition our Whirlpool garbage disposal failed after less than 4 years. Waiting for the oven to c*** out know.

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Whirlpool not working due to many drawback

I purchased a air conditioner 1. 5 ton window ac of whirlpool in the month of april 13
It was fine till june and in the month of july colling was not effective and the complaint was given to them and engineer came and checked and told me that filter cap is not working propertly we will set it right and was done
After a week time, again same problem came on colling effect. . This time engineer came and found that informed that there is a leakage in gas, hence unit will back to service centre and will be set it right in 2 - 3 days time and it was came back after 4 - 5 days
After a week time electrical connectivity was not passing betwene ac unit to the power point from where power is generating
After logdign the complaint, engineer told me that part to be replaced and it will take minium 10 days to replace.
Within a gap of 30 days, i faced and harassment on new unit of ac with major issue which cannot be explained
Company like whirpool that too the issue coming from the new purchase item, then what will happen to amc product of theirs.
Till now the said repair was not yet rectified and i asked for a new replacement ac with thier branch manager mr anikit bansal on [protected]. He told me that this time they will replace the part and if any complaint comes on the same ac then we will take action.
It means they are also sure that there may be a fault that can occur on the new ac whcih are brand new purchase
Request the concern official to look in to this and arrange to replace with a new ac on immediate basis since spending of 21k is not a small amount like middle calss service family like me
My contact number is [protected] and my name is swaminathan and purchase was happened in april through ace electronics, noida
Rest fo the details may be available with their data base.

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Mrs e p north
, CY
Jun 14, 2013 8:47 am EDT

Product 2103229 9v avm541 whirlpool 9v microwave very bad internal paint coming off

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Whirlpool refrigerator

Purchased a Kitchenaid side by side refrigerator that has a bad control board in the compressor. Part is no longer manufactured so had to be rebuilt. Discovered many other consumers have the same problem. Had to buy an extended warranty from Whirlpool for $500, otherwise cost would approach $1, 000 to fix. Part has to be sent out for re-manufacture, and will be without a refrigerator for over a month. Many others have the same problem, my technician told me he has replaced about a dozen and he has only been in the tech service for 2 years. Contact me if you have the same problem. at: www.illinoisbusinesslawcenter.com.

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Whirlpool defective dishwasher

I purchased a maytag mdb7749aww dishwasher in march of 2012. the electronic control on this unit failed in june of 2013 (3 months out of warranty). I have been trying to get a replacement part for over a month, the part is on backorder and unavailable. whirlpool is unable to tell me when the part will be available. so, I have had no dishwasher for over a month and have no idea when, or if it will be repairable. additionally this part is $150. 00 and another $75.00 to have it changed. so it is going to cost me $225.00 to repair a 15 month old dishwasher that I paid $450.00 for. I have received zero support from whirlpool, they told me today, 7-31-13, that the part is still unavailable and they will notify me in 3-6 business days as to if they can find a part. after seeing all the issues other people have had with this part, whirlpools total lack of concern or support for the consumer and the cost issue it makes no sense to repair this unit only to see it fail again in a year or so. basically I have a $450. 00 boat anchor. the retailer purchased it from feels bad and is offering me another manufactures machine at a reduced price, maytag has refused to do anything for me. I will never buy another whirlpool / maytag item again and I do intend to add my name to the pending class action suit.
Bob - amarillo, tx

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Whirlpool complaint details

Complaint management officer
Sears canada

Respect madam/sir,

I would like to draw your kind attention. I am one of your loyal customers. I purchased a whirlpool refrigerator in september 2010 (mod: w9rxnmfwqo2, ser: vs03189677, type: 19tfa).in june 2010, I paid $1097.21. today, I paid $237.71 to repair a fan because refrigerator was not working. this refrigerator is less than two years old. today I also paid $137.72 for extended warranty (so total amounts is $237.71 +13.72 = $375.43). from being a loyal customer, now I am a very unhappy and a disappointed customer.

I always had have faith on sears and quality of products but after this situation I do not feel that I will be able to keep such faith and I may not be any more a loyal customer unless sears takes a necessary measure. do you think I will remain a loyal customer? please let me know if you need additional information. thank you kindly.

Respectfully,

Sanat

Dr. sanat k. mandal
40 suez
St. john’s, nl, canada
A1c 4z9
Phone: [protected]

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Whirlpool defective rusting oven and range

I spent the extra money and bought a very nice looking Whirlpool range and oven. Within months it started rusting. I keep a meticulously clean kitchen and I've never had this problem with any other appliance. I sent letters to no avail. Whirlpool said that their warranty on rust was only 30 days! They refused to do anything about it and told me to go ahead and sue them. Terrible product. Defective from the factory. Do not ever buy a Whirlpool product as they do not stand behind it.

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Whirlpool excessive charges; no written estimates

My Whirlpool Refrigerator/freezer stopped keeping food cold at the beginning of June 2013; and it hasn't worked since that time; which has depressed me to no end, and has left me very hungry.

The first appliance repairman came out from PAP Appliances from San Francisco; he worked on the freezer without giving an estimate of what was wrong or giving me an estimate of the repairs; he charged me $145.00 for his services which I paid promptly;

The Whirlpool Refrigerator/freezer never worked properly since the Pap Appliance repairman worked on it; so this week I called Sears Home Repair on Sunday, since Sears specializes in Whirlpool Appliances according to my Internet searches; their repairman came out Monday, 6/3/2013, to troubleshoot and fix my appliance; the verbal estimate given this week prior to the repairman's work was $221.74, including parts and labor which again, I paid promptly;

it's not clear to me what's wrong with the appliance; the repairman did say that it is a model that has been on the market since 1998;

In checking Whirlpool's web sight yesterday I learned a recall of some of its refrigerator/freezers; I believe that the one I have is or should be on that Recall List;

My groceries that came last Thursday and also at the beginning of last month from Safeway and Lucky's, etc., have all spoiled; I have been eating from fast food restaurants going on two months--since my Whirlpool Refrigerator/freezer stopped working last month; Sears is aware that my refrigerator/freezer not working; that are scheduled to return tomorrow 6/7/2013 between
9:00 a.m.and 5:00 p.m. which means another entire day put on hold; I hope the refrigerator will work properly after all this time!

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SearsCare
SearsCare
Chicago, US
Jun 06, 2013 1:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Jacqueli2000,

Hi, my name is Brian with the Sears Cares team. I was able to locate your post and I'm sorry to hear that you've had such a bad experience in attempting to get your refrigerator repaired. I can understand your frustration with having paid for food that is spoiling as well as having to depend on fast food for meals. We'd like to make sure your repair is finished as soon as possible and to your complete satisfaction. Please send the following information – contact #, screen name (Jacqueli2000) and the phone # used at the time of purchase to smadvisor@searshc.com. Again, we apologize for any inconvenience this has caused and we look forward to speaking with you soon.

Thank you,

Brian H.
Social Media Moderator
Sears Social Media Support

Thank you,

Brian H.
Social Media Moderator
Sears Social Media Support

Whirlpool In-depth Review

Product Range and Quality: Whirlpool offers a wide range of high-quality appliances, including refrigerators, washing machines, dishwashers, and more. Their products are known for their durability, excellent performance, and innovative features. Whether you need a reliable refrigerator to keep your food fresh or a powerful washing machine to tackle tough stains, Whirlpool has you covered.

Customer Service: Whirlpool's customer service is top-notch. They are responsive, helpful, and always available to assist customers with any inquiries or issues they may have. The company also offers comprehensive warranty policies and excellent after-sales support, ensuring that customers are satisfied with their purchases in the long run.

Pricing and Value for Money: Whirlpool's pricing strategy is competitive, offering great value for money. When compared to competitors in the market, Whirlpool's appliances are reasonably priced, considering their high quality, advanced features, and durability. Customers can trust that they are getting a great deal when purchasing a Whirlpool appliance.

User-Friendliness and Ease of Use: Whirlpool's appliances are designed with user-friendliness in mind. They are easy to install, operate, and maintain, making them convenient for everyday use. Additionally, Whirlpool's website and online platforms are user-friendly, with easy navigation, detailed product information, and a seamless purchasing process.

Energy Efficiency and Environmental Impact: Whirlpool is committed to energy efficiency and sustainability. Their appliances are designed to minimize energy consumption without compromising performance. The company has also undertaken certifications and initiatives to reduce their environmental impact, ensuring that customers can make eco-friendly choices without sacrificing quality.

Reliability and Durability: Whirlpool's appliances are known for their reliability and durability. Customers can rely on their products to last for a long time, with minimal repairs or issues. Customer feedback and experiences consistently highlight the longevity of Whirlpool's appliances, making them a trusted choice for households.

Innovation and Technology: Whirlpool is dedicated to innovation and technological advancements. Their appliances incorporate unique features and technologies that enhance user experience and convenience. From smart home integration to advanced cleaning capabilities, Whirlpool continues to push the boundaries of what appliances can do.

Brand Reputation and Trustworthiness: Whirlpool has a strong brand reputation, backed by their market presence, positive customer reviews, and industry recognition. Customers trust Whirlpool for their reliable products and exceptional customer service. The company is known for adhering to ethical business practices and prioritizing customer satisfaction.

Social Responsibility and Community Involvement: Whirlpool actively engages in social responsibility initiatives. They contribute to philanthropic causes, get involved in the community, and prioritize sustainability efforts. Whirlpool's commitment to corporate social responsibility extends beyond their products, making them a responsible and socially conscious company.

Overall Customer Satisfaction: Based on aggregated reviews and ratings, customers are highly satisfied with Whirlpool. The company excels in all aspects mentioned above, from product range and quality to customer service and social responsibility. Whirlpool consistently delivers on their promises, providing customers with reliable, innovative, and environmentally friendly appliances that enhance their everyday lives.

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Whirlpool contacts

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