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Whats Going On?
Complaint Rating: 
Company information:
Texas
United States
On Saturday Feb 14th I went online and ordered a rain harvest barrel for my garden and container plants. Ace Jokeware said from the email and other information that I would get my item in 10-14 days. Also I could check the package progress from My Account on their website. Well days went by and the status had not changed on the website. So I called the number provided. I got someone that spoke English and was surprised. That was the only positive thing though. They told me they didn't know why it had not shipped in two weeks and would have someone call my on Monday. Of course no call even after repeated emails to customer service. I called in and canceled the order. Even if it is more expensive some where else, customer service is worth the extra money. I still want them to contact me and, make it right. The next step is filling a complaint with the Better Business Bureau.
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