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If you thought the Pier One card through Chase was bad WFNNB (World Financial Network National) a.k.a. Comenity is worse! They raised my rate to 26.99% from 21.99% late fees went from $10.00 to $35.00. They somehow got me on paperless billing so I never rec'd the statement by email or mail. After 2 month's, Comenity called me on Labor Day to tell me my account was overdue... just what you want to deal with on a holiday...huh! Anyway, I paid the bill online that day and explained to them that I never wanted paperless billing. The agent removed the late fee's and I was back on paper statements. I thought we were good until I saw that this incident was reported to the credit bureau and it lowered my score. To make a long story short...Comenity did nothing until I contacted Pier One Corporate offices. They conferenced me in with WFNNB/Comenity explained the issues and resolved it in a couple minuteds. Turns out other customers had the same issue. I was told that my payment history with them would be restored byt the end of the week. Kudos to Pier One customer relations team for their help. However, I closed my Pier One card and my Carson Pirie Scott card as they too moved to this bank. SAY NO TO WFNNB/COMENITY! SAVE YOURSELF AGGREVATION AND PAY CASH OR USE ANOTHER CREDIT CARD.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had the very same thing happen! In addition, when on the phone with customer service, they didn't speak English well, and I had to speak slowly for them to understand me. I finally said where are you at, and she said "offshore". I responded, "that's obvious". I asked for the same thing, take me back to paper billing because this is ridiculous and they wouldn't refund but one late fee. My two late fees (and I thought my account was paid off) amounted to $10 less than what was on my bill! I told them no Pier One points was worth $59 for an error for an excellent customer for many years that hasn't ever missed payments. I told them to keep the money I paid, and to close my account immediately. I'm closing all store accounts that use them or has a relationship with Comenity. If they can't afford to pay English speaking people in the United States with those charges, or give consideration to an excellent customer that made an electronic oversight, then I don't wish to deal with them. Done.
In addition, I had to ask for a supervisor to speak with me that spoke English to get any where with this issue.
I am having a similar issue with my Pier 1 card. I paid my last bill in full, at the nearest store to me, on the day payment was due. I have since received another bill (mere days before it was due, mind you) for $25. I am so angry that I can't even think straight enough to figure out who to call. After reading your article I believe that I'm going to go straight to Pier 1, then I'm getting rid of Comenity! I have another card with them for another retailer, it's also gone. Every month it's something different that they are trying to screw you over with. Thanks for your article, and your help!