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The Wet Seal Customer Service Phone, Email, Contacts

The Wet Seal
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3.0 28 Reviews

The Wet Seal Complaints Summary

14 Resolved
14 Unresolved
Our verdict: While The Wet Seal has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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The Wet Seal reviews & complaints 28

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11:10 am EST

The Wet Seal wet seal clothing

I tried ordering on line first and got no where. I then emailed their customer service department about the problem and they said it would take hours before they could get back with me. What a bunch of b.s.. The problem I was having is their promotion wasn't taking the difference off at check out. Instead of it being sixty dollars it was charging me one hundred and five dollars. Fourthfive dollars more than what it should be. So I called the toll free number associated with that company and spoke to one of their representatives. I explained the problem. The man said my order would ship and I would receive it in about 5-7 days. I gave him all my information name, email address, home address, phone number and credit card. Because that is what you do when you order [censor]. Not once did he inquiring about the items I was purchasing. To make sure they are correct, but then he was asking for my birthday. Not thinking I responded. Now in my head I'm wondering what does that have to do with buying clothes. It doesn't! When I kept asking him for the correct total he kept avoiding it. After all you don't want to get charge for more than you owe. So naturally I got irritated with him and told him to cancel the order. This man would not let up and kept asking for my address again, over and over and over. I got so mad that I hung up on him. As annoying as it was that I could not understand him I proceeded to call back to speak with a supervisor. This number goes to some kind of advertising place that sell thing. Its fraudulent. I then called my bank and called my card. Scammers. By the way when you call back nobody answers the phone. You can bet your [censor] I will be reporting them to the Attorney General.

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11:50 pm EDT
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The Wet Seal wet seal/merchandise credit

I have a Wet Seal merchandise credit balance of $150. All Wet Seal store locations are closed and no online shopping available. There are no options listed to contact Wet Seal customer service or any of their representatives regarding my balance. I would like my refund. They need to honor their credit or refund me. My contact information is on my account.

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12:38 pm EDT
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The Wet Seal gift card

Since all of the Wet Seal stores has closed down in my area, and now I'm pretty sure everywhere in the US, I'm not sure how to spend my gift card. Am I able to do it online or is that closed down too? If not I'd like the money refunded or something because I don't want to just throw away the card because there is money on it still. I would just like a way to use this gift card or a way to get my money back.

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Is The Wet Seal legit?

Our verdict: The Wet Seal has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores The Wet Seal's position as a benchmark of trust and quality within its industry. Users and clients of The Wet Seal can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

The Wet Seal earns 100% level of Trustworthiness

Perfect Trust Endorsement: The Wet Seal achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for The Wet Seal. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The Wet Seal has registered the domain name for wetseal.com for more than one year, which may indicate stability and longevity.

Wetseal.com you are considering visiting, which is associated with The Wet Seal, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The Wet Seal website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Wetseal.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from The Wet Seal.

However ComplaintsBoard has detected that:

  • You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
  • SSL check indicates that the certificate is not valid, it means that the connection between the server and browser is not secure. We strongly advise against visiting this site or providing any personal or financial information. If you have already done so, we recommend taking immediate action to protect your information.
  • We conducted a search on social media and found several negative reviews related to The Wet Seal. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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L
4:46 am EDT

The Wet Seal Terrible store

I had a very stressful experience with Wet Seal and they gave me nothing but headache. I decided to order from them because they looked like a reliable company and I heard about them from my friends.
My item arrived damaged and there was a big tear on the inside so I contacted Wet Seal customer service and asked for a replacement and the person I spoke to was extremely rude and nasty. They said that first I have to send the damaged one back and then I'll get my replacement. I did as they said and sending it back cost me a fortune! Such a terrible store!

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1:41 am EDT

The Wet Seal Never received my order

I have ordered one top and two belts from www.wetseal.com several months ago and was supposed to get a confirmation email, but never received one. Few weeks later I decided to contact them and ask about the status of my order, so sent them a message hoping for a response back. Unfortunately I never heard back from Wet Seal. They completely ignored all my messages and I have no idea where my order is. I was expecting it to arrive in February and it's already March 22! Never again!

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7:48 am EST

The Wet Seal Never again!

I purchased a lovely dress from Wet Seal shop. I wasn't expecting them to be here anytime soon, so that's why I ordered in advance. I wanted to wear it on Christmas eve. I actually ordered from them before and never had any issues. That is why I'm so extremely disappointed. It is now mid February and I received nothing yet. I contacted customer support and they told that I will receive my order, but unfortunately they can't tell when. They said that all depends on postal service. So unhelpful. I will never buy from them again.

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11:39 am EST
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The Wet Seal Failure to send ordered item

Beware of this online retailer, if you order from them and they don't send everything in the order they will not send the item. This is the response I got from them.

"Hello,
Thank you for contacting Wet Seal. We apologize we were unable to meet your needs with your most recent order. We show the item was sent successfully since you did not receive it, we can honor 50% off on 1 of your full priced items as a onetime courtesy since we are not able to re-ship or replace merchandise, please advise.

Regards,

Sandra
Customer Service Specialist
The WetSeal, Inc."

You have been warned
Mike

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damajah8
, US
Oct 31, 2011 6:25 pm EDT

This christmas my daughter received 2 pair of jeans purchased at wet seal. one pair fit fine the other pair was to small. I took the pants back for a even exchange of a larger size. but since I didn't have the receipt I was told there was nothing...

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1:48 pm EDT
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The Wet Seal Exchange

The policy of exchanging a bathing suit bottom with a receipt because of not being able to resale it is ridiculous. My granddaughter bought a suit took it home and found the bottoms didn't fit. She cannot try it on at the store because of policy so there is no way to know if these items are going to fit if they can.t try these garments on. This is a scam . You are taking advantage of these young people. Why sale bras or swimsuits if they can't try them on first. There are stores out there that let you return these kind of items. I was furious when I took these back and was told this. Needless to say they exchanged them "this time" but they the store would be taking a loss. I am definitely boycotting this store and getting the word out. You are taking advantage of these young people. We have a local TV station that does investigating reporting . This will be a good one.

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3:46 pm EDT
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The Wet Seal Return Policy

I think wet seal will be a good company if they actually have decent clothes and with a policy that you CAN get your money i spent almost 50$ on this outfit and when i got home i realize the lady didn't even take this brown thing off so i couldn't even wear it ! and when i asked for my money back she said she couldn't which is very stupid to me and wet seal is loosing there customers, i have never been so pissed off in my life using my money on some clothes that aren't even that good to know i cant get my money back. i will be calling there manager and informing them that i will never shop there and i will let other people know not to shop there either because it is a waste of there time and money !

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8:01 pm EST
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The Wet Seal Slow delivery and bad customer service

I ordered two gift cards almost 4 weeks ago (Nov 27 2011) to make sure I received them in time to give them as Christmas presents.. They did not even ship them out for three weeks, and now the UPS tracking shows they will not get to me in time to use them for the intended Christmas present. I emailed customer service yesterday but did not receive a response, so I called them first thing this morning. The rep was defensive and argumentative with me even though I was willing to listen and compromise on a solution. He proceeded to tell me that mistakes happen and unfortunately this was one of them; that they would not be doing anything to rectify the situation, and that gift cards are final sale items, so I will not be able to return them. He told me that reason they took so long to ship was because I got a discount on the gift cards that I shouldn't have had. I was never contacted about this, though. I told him that I would have preferred to not get the discount and get the cards in time, but I was not given that choice.

I told them that I would NEVER be ordering anything from Wet Seal again!

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3:54 am EDT
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The Wet Seal Horrible customer service

Wet seal has a 5 for $20 sale on tees, tanks, and shorts (athletic/comfy ones). I asked one of the workers if they had anymore of these glittery tank tops that were displayed very high. She told me she couldn't help me because they're busy and to come back tomorrow morning. 2 other customers overheard and asked if she just told me she couldn't help me because they were busy. I said basically yeah. They have HORRIBLE customer service. I rarely shop there but thought I'd stock up on some basic tees and tanks since it is a good deal, but after that nevermind, I just left. There were 3 ladies working - a blonde, mexican lady, and that other non-helpful one.

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redscarfgirliee
, US
Jan 19, 2012 2:41 am EST

Firstly, don't be ignorant and assume that someone is automatically Mexican. Secondly, next time just get her name and then ask for the district managers number to conplain.

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3:22 pm EDT
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The Wet Seal taking money form account

I tried to get a gift card, never got it! They stated that their computers do not work so good on the weekends. They charged me 6 times, which i did not run my card 6 times in the store. Now having trouble talking to the right person. I have to wait for a call back as they have run off with my money. I also saw one cashier putting money in her pocket as she finished her sale next to me and I am supposed to think they are going to give me back my $180. Can I sue over this?

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9:30 pm EST
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The Wet Seal Identity Theft & Fraud Risk

FINANCIAL DATA SECURITY - HIGH RISK OF IDENTITY THEFT & FRAUD

Placed an order online w/ Wet Seal that came to about $650. Selected overnight delivery, and for payment used PayPal since this was my first time using the company and I didn't know anything about them.

Next day, there's an email saying that the order is on hold and to call them. After the usual drag placed on hold, one of their service reps says that the order is unusually large (I frequently make online purchases double or triple the $650 of this order) and so they need to verify my identify w/ the bank. .

Now, whole reason for using PayPal is that you *don't* want to share your identity and financial information w/ a seller. So I ask to speak w/ a supervisor. They don't arrive until hours later. OK - cancel the order and I'll call back.

I call Wet Seal later, and the supervisor advises that if I use a credit card, it'll go quicker. So like an idiot, I go back online and make the purchase w/ my credit card.

Hour later, there's an email that order is on hold. Call and they want to go through my bank to confirm my identity.

Now this is where it gets bizarre - the way Wet Seal confirms identity is to make a 3 way call to the bank, and with their customer service rep on the line, you're supposed to tell the bank rep your account number and the answer to all those private security question answers: SS #, address, mother's maiden name, PIN.

You're expected to say out loud all of this information While A Stranger (the Wet Seal customer rep) Is Listening!

I don't know of *any* respectable and responsible online seller who doesn't know that this is something you just don't do.

A credit card or identity theft ring couldn't do better than this. And considering that this operation is small enough to pass for fly-by-night, I wouldn't be surprised if there *is* a link w/ some identity theft and fraud ring.

Needless to say I told the customer service rep to forget about it and cancel the order.

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7:40 pm EST

The Wet Seal Worst customer service ever

My daughter purchased a belt at Wet Seal which turned out not to fit her. I tried to return it unworn and with all tags on it. In addition to very poor customer service (slow moving and useless) they told me that I could not return it even though the return policy states only lingerie, swimsuits and jewelry are not returnable. Obviously they don't even know their own return policy.

I am definately reporting them to the Better Business Bureau and everyone else should also. There clothes are trashy and cheap so hopefully they will just go out of business anyway!

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Thesemakemelaugh
Anderson, US
Apr 27, 2011 3:52 am EDT

In wet seals policies belts and jewelry are in the same category. They fall under 'accessories'. You should research what you claim before you claim it, as well as know the product before you buy it.

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2:46 pm EDT
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The Wet Seal Money back NOT guarenteed

I bought some clothes from Wet Seal and when I returned them they gave me store credit that was placed on a merchandise card. The next time I was there, I went to purchase some clothes using the card. The clothes I was buying cost less than the amount that was on the card. Upon ringing up my items, the store clerk told me that the transaction ended half way through leaving my card without money and the store without receipt of money (apparently it was floating in space). They needed corporates approval to reinstate the money on my card but since it was Sunday corporate was closed. They then informed me that I must leave my card (which all the money had been taken off of) and leave the clothes that I was buying. After arguing with them I realized there was nothing I could do and told them it better be taken care of the next day, first thing in the morning.
I did not receive a call the next day so I decided to call them around 2, which was 4 hours AFTER they opened. The store manager, Alma Aguliera, was completely rude and was yelling at me because "corporate has a million calls about this type of stuff and doesn't have time to help now". She then told me to call the corporate office, but didn't have the number to give me. I found the number on my own and waited on hold for 40 minutes until finally just leaving a message. I also sent them an email later. I called another Wet Seal store in the area and asked them if they had another number I could call and they said no, but all the stores have been having this problem with the merchandise card.
It is now Tuesday, 2 days after this occurred and Wet Seal has yet to call me. I called them around noon to see what was going on and the manager on duty had no idea what I was talking about and told me to wait until Alma Aguliera (the rude, unhelpful manager I talked to earlier) came into work around 2pm. I told her that I wanted the district manager's number and the manager told me that she could not give it to me because it was a private number. She told me the only people I could talk to above the in store managers is the people at the corporate headquarters(which still hasn't responded to my previous voicemail and email). I then told the manager that the fact that they still have my money and kept the clothes I bought with that money is considered stealing and that I was going to inform the police to help me sort this out, since the rude managers and the corporate office wouldn't even give me a head managers name or number. She responded with "Uh huh. OK. I'll have the other manager call you when she comes in." I still have yet to receive a response from the store or corporate headquarters and although i don't want to involve the police in such a frivolous case, I feel that they are using these cards as an excuse to take money away from their customers.

DO NOT SHOP AT THIS STORE! THEY MANAGERS ARE RUDE AND UNHELPFUL! THE CLOTHES ARE POORLY MADE AND THE CORPORATE OFFICE DOES NOT CARE ABOUT ANY OF THEIR CUSTOMERS!...I sincerely hope they go bankrupt and that all the rude employees become unemployed again. There is no place for that attitude in a customer service professions

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Brittany89
Cathedral City, US
Jun 05, 2014 5:17 pm EDT

I had the WORST retail experience ever with Wet Seal in Palm Desert CA. They rung me up wrong, charged me twice for certain items, didn't give me the sell price for certain items. I had to go back 3 times to prove to them They messed up! My sunglasses broke within two days of buying them they refused to take them back. It was like pulling teeth to show these uneducated employees that they were wrong and the manager had no idea how to deal with customer service. I wasn't even rude upset because I wanted my money back but never rude. She defended the employees argued with me then realized she was wrong but was mad at me for them being wrong said she'd pay me money out of her own pocket to leave. I had to bring my boyfriend in because I felt like this large woman was trying to bully me out of my money. Finally I got it back total not correct but close enough I guess but I couldn't believe how I was treated for their mistake. I emailed corporate said they're give me a call to discuss what happend and they never did. Don't shop there horrible employees and horrible quality in EVERYTHING!

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Tytina
Niagara Falls, US
Dec 03, 2013 5:29 pm EST

I talked my daughter into going into this store and we bought several items, when I got home, they had not put in a $6. headband. My daughter had the receipt, and thought they had not charged us. Before the time I got the receipt back from her, when I thought we had not been charged for it, I ordered a headband on line, since she liked it so much, along with a leopard dohlman sleeved shirt which featured a leopard and coing necklace I loved. I had seen it in the store but not in my size. I called the store a couple of days later, when I got the receipt from my daughter I realized we had paid for it. They won't give me a headband, because they said it should have been under the counter and wasn't. Then, I got the online product I ordered several days later, and the necklace was not on the shirt I ordered. They could not offer me the necklace anymore and I could only return it. What a waste of my time. The store is brutal. I am never buying anything again from them either in store or online.

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soana
, US
Oct 20, 2011 7:59 pm EDT

Wet seal customer service is horrible please do not shop there. the people are rude. the store policy are ridiculous I purchased some shoe at the store when I checked out the girl at the register never said that the shoe were on clearence they did ring up on sale for 8.99 from 12.99 again she never mention that they where on clearence and that clearence item cannot be returned or exchanged. the shoes did not fit right so I decide to exchange them for something else. so when i went back to the store i found a blouse for 22.50 that i wanted to exchange them for and i thought that i could just pay them the differnce.well when i get to the register and the girl takes my receipt she tell me that i cannot exchange that item because it was on clearence.so i said no its not there is no clearence tag on the shoes.it does not indicate clearence on the receipt and the cashier that check me out never informed me that they were a clearence item because had i been informed then i would probably would not had purchaed that item.so she very rudly said well there are and i said then they should be marked that way or you need to inform your customer when they are checking out. so she said well anything that ends in 99 is a clearence and i said well how is the customer suppose to know that unless you tell them that or post it in the store somewhere so i said can you just exchange it and she very rudely said no.so i asked her to get me her supervisor and she did not even want to come to the fornt counter she flately said no from where she was standing. then i asked her if she could come up and talk to me she rolled her eyes and came up very slowly. so i explain to her what had happen and that in this circumstance since no one informed me about the policy or let me know that what i purchased was on clearence if she could just do the exchange and especially since i was about to give them more money since it was not an even exchange it would benefit the company she completly refused to budge and told me the customer that she did not like my attiude which is unbelieveable because even if i was irate it was because she was so rude. well needless to say i will never shop there again and i have banded my teenage daughters from shopping there too. they have horrible people working for them and there policy sucks.

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Thesemakemelaugh
Anderson, US
Apr 27, 2011 3:50 am EDT

wow. @shame on wet seal, clearly you have NEVER worked retail and you must be one of those 'angry' shoppers that everyone is always complaining about. First of all, in any store, markdowns are color specific. You should also know that PEOPLE (not employee's ) are constantly moving merchandise around and that the employees are having to keep the store clean as well as deal with customers and work the register. You only have a right to complain if you have ever walked a mile in their shoes.

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tequiero
north liberty, US
Mar 05, 2011 5:37 am EST

just because you find something on the rack doesnt mean they have to give you the price you want unless it has a marking on it that says otherwise. lazy customers throw clothes they dont want all over the store. it doesnt matter which store you go to.

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Shame on Wet Seal
Omaha, US
Feb 17, 2011 10:29 pm EST

I went to wet seal store and they have people who work their that are really rude. They have a buy one for full price and get one one for a penny sell, which is bull I picked five shirts and one of the shirts was on the clearance rack: the manager informed me that I had to pay full price for the shirt because it was not on clearance, I then responded that this shirt was on clearance she stated not in this color (blue) I then stated well give me the yellow shirt it is the same shirt ON CLEARENCE WHY IS THAT? I said... she stated because it is different colors and some colors sell more quickly then others. I was mad but decided to settle even though I was very unhappy. She then tells me that the yellow shirt is not on clearance and i said yes it is, it was on the clearance rack ... she looks me in the face and tells me it is nothing she can do about it. I said yes their is anytime their is mistake in house and the store is wrong they have to honor that . She tells me that is not the case I told her I have been shopping by myself before she was born and their is not a store that will not honor that. She then insults me by saying anybody can just say that even though they didn't really find it their. I stated that I was not just anybody I was a very good customer. I refused to purchase anything from that store. I will take to twitter, facebook any social network site ;even if you decide to read these post and just state WET SEAL SUCKS !Do it on the all social networks !Don't buy any clothes from their. Wet Seal Omaha Nebraska @ the westroads Mall 2011

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midge87
Seattle, US
Jul 29, 2010 1:17 am EDT
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Right with you until you wished bankruptcy on them. That would cut the jobs of all hardworking people too, you realize.
"One person was mean to me I hope thousands of people lose their jobs!"
Yep, makes total sense. -_-

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3:23 pm EDT
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The Wet Seal Seal Deal Discount Card and &Customer Service&. ha.

Alright, so, last week, my dad gave me 150 dollars to spend on Wet Seal clothes. I ordered offline because I don't live with him and it made it a lot more convenient seeing as I we live 13 hours apart. Anyways; I ordered some cute clothes and I just today recieved them in the mail. With my clothes, I also purchased a Seal Deal gift card, but they forgot to package that, I suppose. So I then decided to call the Customer Service and see what I could do about this issue and if they didn't actually send you the card or whatever because I had never bought one before. First off, the lady gave me such an attitude and acted like I was literally ###ed when I asked her where I would find it. She said, and I quote, "Did you not check the pants pockets?!" smartly. What kind of customer service is that?! So then, I checked all of the pants pockets, and there was still not Seal Deal card. I replied nicely and told her that it wasn't anywhere in the box and so she got mad at me, then asked for the order number and decided to add, "Fine. Just hold." in another smart tone.

Don't get me wrong, I love Wet Seal and their clothes but they need to get some better representatives and better people to package because what they do sometimes is plain idiocy.

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tequiero
north liberty, US
Mar 05, 2011 5:02 am EST

the seal deal card takes 20% off your purchase so when you spend over $100 you arent even charged for it and whether you got it or not, you got the discount

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9:53 am EDT

The Wet Seal Do not order online

Word of advice to everyone: DO NOT ORDER ONLINE INTERNATIONALLY at Wetseal unless you're willing to wait two months for your package to arrive. I ordered four items (all in stock) on March 3, 2010 from the Canadian site and I have yet to receive my package.

I have inquired twice via international customer service and US customer service. There was zero response from the international customer servie and the US customer service advised me on March 26, 2010 that my package will arrive in 10-18 days which is NOT the amount of shipping days indicated on the Wetseal website! On the website, it clearly states 10-16 business days for Canadian residents and I originally placed my order on March 3.

So finally I gave customer service a phone call on March 27 and ask them "WHAT THE EFF IS GOING ON? WHERE THE *** IS MY PACKAGE?" And customer service advised me that it actually takes 2 weeks to process for international packages. However, your package was shipped on March 22, 2010 and you'll be receiving it in 10-16 business days.

Ok so I wait and wait and wait until today (Aprill 16, 2010) three weeks later SHOULDN't MY PACKAGE BE HERE BY NOW? I give customer service a call one last time and asked for my tracking number and guess where my package is? In New Jersey! Like wtf? How can it be in New Jersey when customer service told me the package was shipped on March 22, 2010? Explanation: she's a eff-en liar! UPS indicated the package was not shipped until April 10, 2010! Which is over a month from when I originally placed the order!

So please take my advice, DO NOT DO NOT DO NOT order online internationally unless you have the time and patience to wait two months for your package to arrive. Trust me, I always order clothes online and I have NEVER waited more than three weeks for them to arrive.

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Howard23
, US
Jun 29, 2010 12:34 pm EDT

I bought a sweater from Arden B. and the dye bled on my Coach bag. I got the run around and was directed to many different people. When I finally sent pictures, the receipt for the bag and a letter from the dry cleaners I took it to that wouldn't even try to clean it they flat out ignored me. I tried emailing and calling the people who I was in contact with and nothing. I can't believe how unprofessional they are and will never shop there again and will pass this message along to anyone who will listen.

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zeeynah1
, TR
Sep 09, 2010 3:33 am EDT
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I am glad you left this complaint, I have been thinking of ordering from wet seal for some time now, since they have started international shipping, but will not do that anymore, it is just very hard for international customers to find online stores that cater to them, I live in Turkey and have been looking for online stores where I can shop, till date I have not heard great things about ANY of them, thanks for your help anyway and hope you receive your package safely..

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The Wet Seal Staff

3/11/10After years of shopping at the wet Seal in Auburn, Mall...dreading the thought of walking in there because the staff is always rude and agitated with the exception of maybe one or two employees. Tonight when i visited i was harrassed by two employees, first the older manager, who seems to be vicariously living out her younger years through this store and acting "not her age" as well, had made a comment to another employee about the amount of clothes i tried on in ONE visit to the dressing room. I had no idea WET SEAL had a limit to how much you can try on because it makes the "employees" very angry. I thought it was their job, what they get paid for. My mistake. The other employee also chimed in, saying things as i passed by and at one point during her "personal" phone call to a friend she proceeded to mock me shopping in the store, as i stood at the cash register. The dirty looks and nasty comments are riduclous in this store. This hasnt been the first time this particular older manager had been rude to me or the other female employee. I let it pass...thinking maybe one was having a bad day or better yet the fact im younger than one makes her insecure or the younger of the two may need a reality check and a new mirror for herself...who knows? Its not my job to figure out either of their problems all i wanted to do was buy some clothes and be on my way. I shopped at Wet Seal because i loved the clothes and i love to shop, i did NOT shop to be harrassed or bother anyone. NOR am i EVER rude to ANY employee to deserve that. Neither of these females should be working in retail. Neither have personalities for it. Both need to grow up and act their real age OR complain to the company for overstocking WET SEAL with so many clothes to choose from instead of taking it out on customers who are just there to shop not to be harrassed.

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The Wet Seal refund policy

this christmas my daughter received 2 pair of jeans purchased at wet seal. one pair fit fine the other pair was to small. I took the pants back for a even exchange of a larger size. but since I didn't have the receipt I was told there was nothing they could do. i asked for corporates number. I called explained my situation and basically with out any regards was told the same thing. So I'm stuck with a pair of jeans nobody can wear. What happend to the good old days of customer satisfaction. wet seal's return policy sucks. I know I'm not the first and won't be the last to be denied a refund or exchange at wet seal. but I know for sure they lost me as a customer.

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tequiero
north liberty, US
Mar 05, 2011 5:06 am EST

i think they want a receipt because they dont want to risk returning jeans that werent paid for.

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Maria Tokareva
Seattle, US
Aug 27, 2009 4:21 pm EDT

its terrible there i got robbed and they said they couldnt do anything because they didnt have security cameras there!i used to shop a LOT there every week now im not going to go there never again

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lea
, US
Apr 03, 2009 8:55 pm EDT

i agree. my daughter purchased a shirt there today and went back to return within an hour and was denied her cash back. in these trying times..they've lost me as a customer too.

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The Wet Seal Exchange Policy is Bogus!

On 12.27.2008 I entered Wet Seal with the intentions of buying 3 new hoodies, I had purchased a hoodie like this a week prior and really liked it! Sale: "Buy two get one for one cent." I looked through the racks at the different hoodies $19.50/each, tried one of the three on (or 2 of the 4 if you add the 1st one purchased a week prior) all the SAME size, didn't appear to be any problems... so I purchased they stated all sales final, which was fine- I had no intentions of needing to return the items, as I had purchased prior and really liked them... anyways, I get home and start pulling them out of the bag so I can get them in the washer and continue to try the other two hoodies on before hand... one of the two was 'marked' incorrectly at their manufacturer because it didn't fit the same as the other three... So on 12.28.2008 I returned to the store with my hoodie & tags still attached and receipt, not to return the item or ask for my money back but to just let them know that their must of been an issue at their manufacturers while tagging the item because it didn't fit the same as the other three of the same size and that I would like to just exchange for the same item... this time the correct size... the original girl was REALLY nice, she was pleasant and seemed even somewhat concerned, but she had to get her manager... not a problem, the manager comes over & the girl very nicely explained the issue... the manager rudely goes on to tell me that I cannot exchange it for an item of the exact same even though there was a problem on 'their end' because it was a Final Sale... now hold on a second, you mean to tell me that your company isn't perfect and I have to eat that purchase because there was a mistake on your part, really? Where is the Customer Service here?

My significant other whom has worked in the retail business most of his life thought that this was totally ridiculous, we asked for a corporate manager number... The store manager "Rachelle" gave us the number but not without saying in a rude tone, "I don' make the rules, I'm only here to inforce and stand by them, that's why we state that it is Final sale so you will try the items on"

Alright, that brings me to a great point- What if I had purchased that item as a GIFT to someone and it didn't fit, I have to eat that purchase because your company didn't correctly tag the item with the correct size or even if it just didn't fit?

We have placed a call into their corporate office (12.28.2008) and are patiently waiting a return call... This company truly treats their customers poorly, all I wanted was for them to make right by this situation, but now I'm just flat out ticked off! We'll have to see how their corporate offices handle these situations... it appears from the complaints here, this happens often!

If they don't resolve the situation, I will not be spending another penny in any of their stores! They may not consider one person a loss, but I'm sure I'm not the only one who's had this problem and no longer shops with them... the loss of customers will add up after awhile... then maybe they will reconsider their store policies!

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midge87
Seattle, US
Jun 11, 2010 1:29 am EDT
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I don't really get your complaint. You didn't try something on, you were told the items were final sale, and when something didn't fit you wanted them to break the rules for you? That's ridiculous.
Certain items are cut different, you have tro try them on. I can be a size 8 in one style but a size 11 in another while in the same store. You just have to try things on.

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