Complaint Rating:

Company information:
Wet Seal
26972 Burbank
Foothill Ranch, California
United States
wetseal.com

On May 1st I placed an order with WetSeal.com for several tops and items. I was offered a "Seal Deal" card at check out. This discount card would supposedly save me money on future purchases. I bought the card for $20. About a week later I received my order which included the discount card. A few days later, I decided to go to their site and see if they had anything new that I would like, and I found a few items to purchase. When I got to the check out, it told me the Seal Deal card I had was EXPIRED and to please purchase a new one. Since I had just purchased the card and it was the first time I had used it, I found this to be a serious mistake, so I contacted Wet Seal customer service immediately. I was told that they would look into it. Well it is now June 7th, and after a month and MANY, MANY emails, they still keep telling me they are "looking into it". I have tried a few times during this fiasco to use the card, but every single time it tells me the card is no good. In other words, Wet Seal SOLD ME AN EXPIRED DISCOUNT CARD. And they REFUSE to make good on it. I have filed a compliant with the BBB and am going to file a complaint on Monday morning with the Attorney general's Office. This is FRAUD. You cannot sell someone an expired discount card. I used to always buy from Wet Seal too and now they have lost a good customer because they refuse to fix their mistake. I would like to warn others out there to NOT BUY THEIR SEAL DEAL DISCOUNT CARD! What happened to me could easily happen to you...you pay for a discount card and they send you an expired one and then ignore you.