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Westlake Financial Services
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1.5 163 Reviews

Westlake Financial Services Complaints Summary

21 Resolved
139 Unresolved
Our verdict: With Westlake Financial Services's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Westlake Financial Services reviews & complaints 163

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7:06 am EDT
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Westlake Financial Services - Reps are certified idiots

Westlake is the most non-professional company on this planet. The so-called "friendly" customer rep's harass in any given form. This child-like boy named Robert, who does work at Westlake, threatened to take our vehicle away. Although, Robert did not know our situation WE PAID two weeks prior to him blowing up our phones.This company is a scam and will...

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11:44 am EDT

Westlake Financial Services No response

I called westlake ten times and my reason was it said my account was locked now before i get into that. i was recently in a car accident and my insurance will be paying my account off so now my account is locked where i can't obtain any info. it was fine for me to loh on and pay my bill just a month ago. so i called and i told them i wanted to view and print my account because i was being reimbursed by my school for transportation and that's when the ### started they transferred me eight different times and still no one help me or unlocked my account for me to review on-line instead i got what is it you want to do with the account and i can see the account can i help you *** no i want to print all of my payments you can't help me with that i need it now well they hung up on me i called back and as soon as i gave them my account # they transferred me and then the call dropped again this company is worthless they should give everyone their money back and close the *** down

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4:43 pm EDT
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Westlake Financial Services Rude service

I have had the worst experience ever with this company. As most of America, I lost my job in 2008. I am a single mother of 2 kids. I would get phone calls at all hours, sometimes up to 20 a day on the day my car payment was due, not a day late, 5 days late, the day of. I was cussed out, told I was an uneducated idiot and thats why I lost my job. I was lied to and threatened. When I asked to speak to the guy who was cussing me out (he wouldn't tell me his name)'s supervisor. He transfered me but was still on the line and never gave me a chance to speak before he talked his "supervisor" into repoing my car that day. When I spoke up to let the "supervisor" know I was on the phone he told me to shut the h*ll up and let him finish. Then the "supervisor" cussed me out! What kind of business is this? I tell you what, my phone getting cut off was the best thing that happened to during this time. My references also changed their numbers. You wouldn't believe how happy I was when I finally made my last payment (on time may I add). I danced for days so happy to be finished with this company, only to be disappointed when in 4 to 6 weeks my title never showed up. I called monday (9/20/2010) the system said they recieved my payment and the title was set to be released on 8/1/2010. Umm sorry but I am educated and I can count, thats 7 weeks. I finally get to talk to a live person (who also rude) and she says there is a note on my account to hold my title but she can't tell me why, so she transfers me to the title department. Guess what? I sat on hold for 45 min. until I mysteriously was hung up on. Hmmm? I call back today (9/22/2010) and the woman I talked to was decent but she couldn't answer any of my questions. Apparently she hasn't been there that long, she still has a soul. I think it's funny that they want to harrass you the day ur payment is due, but they can't send out a title on time. I plan to harrass them everyday until I recieve my title.

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5:41 pm EDT
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Westlake Financial Services Umprofesional

These Company had a bad way to collect the Personnel they had or they don't have a good Education or they are used to deal with I don't even know how to said the right word I never but never had any problem like with this collectors they are very Rude not only with the mens but a woman call my Wife she even treaten my Wife to send the Police these people they think I am ignorance of the Law in these country if we all the people in these blog can get a lawyer an sue them they will understand how treat the Customer .

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3:29 pm EDT

Westlake Financial Services Harassment

I am a current Westlake Financial customer and due to extremely hard times I fell behind 1 payment.

Yes, they have every right to call you and try to collect their money. No, they don't have to care about your personal issues. Yes, they can repo your ride, but...

Can they repeatedly harass someone with several phone calls A DAY? No. Can they call you names and insult you whilst trying to collect? No. Can they harass your friends, family, neighbors, and coworkers? No. Can they make threats they aren't legally allowed to follow through with (like putting you in jail)? NO.

Just because someone is having a hard time financially doesn't give these jokers the right to treat them like ###. Learn to treat people with respect while being firm and maybe you'll not have people suing you and posting awful things about your company online.

I contacted an attorney in my state and guess what - LAWSUIT WHAT UP.

Westlake almost got me FIRED because they called my job (doctor's office) SEVERAL times a day, almost everyday. My boss told them to stop calling her business and to deal with me by cell phone. I had talked to a Westlake rep SEVERAL times and told them I was sorry I was late, but I was paying double payments my next due date including any fees and if they had to repo, well then, so be it.

Not only did I get YELLED at, insulted, and bothered by phone calls several times a day, but even just calling to MAKE a payment was painful! The rep "Manuel" refused to take my payment if I didn't give him all my contact numbers. Finally he gave in when I asked if he was REFUSING my money.

An example of their AWESOME customer service: I told them yesterday (as I have everyday for the last week or MORE) I was paying double payments today AFTER noon when I got paid...they called me at 10 AM PST and were demanding payment. I said I couldn't til after noon, like I said. The guy, who refused to give his name, said "IT IS NOON NOW"...uhhh no, in my state it's 10 AM so talk to ya in a couple hours. Thirty minutes later they called my JOB (after repeated requests by me and my boss to not call there, they have THREE cell numbers for my husband and I) and hung up on our receptionist.

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Grenville Pridham
Garden Grove, US
Aug 31, 2010 6:03 pm EDT

California has the Rosenthal Fair Debt Collection Practices Act, Civil Code section [protected].33 that prohibits abusive debt collection practices.

The National Association of Consumer Advocates, naca.net, has a directory of attorneys who sue abusive debt collectors.

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12:28 am EDT
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Westlake Financial Services - Harassing phone calls

westlake finanicial services are a very cold business and they should go out of business they will call your friends and people on your contact list and tell them your business we need to send a letter to the white house concerning their business practices

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2:02 pm EDT

Westlake Financial Services Rude and deserve to be shut down

I have been financed with this company since feb of last year. i was doing really good on my payments and was very proud of myself. after june i became a single mother and was having trouble making the full payment on time. so i would call ahead and ask the CSR to help. they allowed me to half my payment when i was having trouble paying. and i paid them whenever the date that i promised to pay. then one day, i called to let them know i would be late and the lady was very rude to me and even hang up on me! i was very shock. then back on march of this year i called because my payment was i think 5 days late already, and i told the lady i have to go to work early today and wont be able to make the payment today but i can the next day. and she told me okay ill call the repo people since you cant pay your car and hang up on me. and everytime i called back they kept hanging on me. i couldnt take it anymore. i tried to trade my car in but sadly the car has no value. and my credit is not that good. they keep bothering me at work and calling my reference number. finally on april i told them to just take the car and they never did. then they calle me on may and i told them the same thing.and i spoke to a "supervisor" and said they would take the car at the end of may. why? after 3 months? so they finally came today at 4 in the morning to take my car. i went outside and ask the guy why he came at this time? why not during the day or the evening? since ive been tellin rhem to pick it up. the guy look really confused and surprised. he said he was told to repo it and just got it last night. he said he would put a complaint as well. please if anyone can help me do soething with this company it would be really great. i am a single mother and my job is more than 1 hour away and now i dont have a car.

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TX2CALI
, US
Sep 14, 2010 5:22 pm EDT

Take all complaints to the Corporate Office, BBB, or the FTC. First off, no credit collections or any other
agency is supossed to conatct you at work via phone. If you did not give the consent to this situation you
need to complain to the supervisor or manager. Don't let them walk all over you. Remember you have rights,
too! Unfortunatley, My husband & I are in a situation with Westlake Financial. A guy named ROBERT threatened to
take our vehicle away when we have been making our payments.

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4:22 pm EDT

Westlake Financial Services Will not take credit cards for final payment!

So I gave them my credit card # to make a payment and they screwed me up by taking to much so I had my bank take the money back thx wells Fargo! Then they not only will not take my payment by anything other than a non paper trail so I can track it but, they have refused my phone calls and put me on hold and in a circle finally hanging up! W T F ! And keep in mind I only have less than a thousand dollars left and I do have the money to pay off my truck AND THEY WILL NOT TAKE IT! So I am going to take to my bank tomorrow and see if I can pull a loan through my bank and let the bank handle these MOTHER ***KERS. If I would have know that this company was like this I would have NEVER! bought or had my loan through them! Think twice!, , , , , , , , , , , , , , , , , , , , , , , , , , , , ... I guess if push comes to shove I'll improve my credit while this whole *** is going on, tell all my friends on all the networking sites I have and maybe cause this joke of a company to go under!.

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12:54 pm EST
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Westlake Financial Services Overcharges

My car payment was due December 6, 2009. I made a deposit on December 4, 2009 at Wells Fargo Bank using the provided deposit slip in my monthly statement.

On Monday, December 7th I get a call (at work) from Westlake Financial. They told me that they were calling at work because my home number was no good, and they wanted to know why I was late with my payment. I explained that it was deposited through Wells Fargo and the apologized and told me that sometimes it takes an extra day to post. (NOTE: My home phone was fine, but they didn't wait the 5 rings for the answering machine to pick up).

On Wednesday, December 9th my friends are calling me to tell me that Westlake Financial was calling them to find out if I moved away (skipped town). Note, they still hadn't posted the payment.

I called Westlake — and at their request — faxed over a copy of my deposit receipt. I was informed that I would need to contact Wells Fargo to straighten this out. When I call I was informed that since Westlake is their customer, and not me, they could not do anything. Westlake Financial would need to contact them. Telling this to Westlake was useless, as they wouldn't handle the issue. It wasn't until I told them that we can let this go to court that they decided to contact Wells Fargo Bank, who informed them that the deposit was made on the 4th (2 days early) and this was a bookkeeping error on one of the banks parts... not mine!

It took until December 24th for Westlake to post my payment. They consider my account one month past due and charged a $15 late fee, which they admitted should be removed.

Four days after the payment was posted — on December 28th — they mailed me a letter (Received January 2, 2010) saying my account has been sent to collection. I called them yet again and received the stock reply telling me that my account is fine and this "will be submitted for review".

I am writing this on January 8, 2010 and nothing has changed. Including today I have been submitted for review seven times. The late fee is still there, the account is still considered as late and I have yet to talk to a single person that has enough intelligence to boot up their own computer.

If you are considering using Westlake Financial Services I urge you to think this over. You are opening yourself up for a month of phone calls and hassles each time they make an accounting error, and you will NEVER reach anyone capable of resolving an issue. As of today, I am still “Under Review” and a late charge is still pending. I realize it would have been easier to pay the $15 than make over 20 telephone calls to resolve this — something I am still working at — and I am certain they rely on that for additional income.

January 11, 2010 I received an email saying:

"We apologize for the inconvenience that this incident has caused. However based on the information provided, the conditions necessary have been satisfied to rectify this unfortunate mistake. Your information has been cleared of all liability. If you have any other questions or concerns; please call our customer service department."

Now I need to call and see why I still am responsible for the late fee, as it has not been removed from my account.

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harry sacco
Miami, US
Jul 02, 2010 10:34 am EDT
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Hey Westlake! WHERE IS MY TITLE?! After enduring your (less than professional) business practices you owe me my vehicle title. I paid your B.S. fees and charges just to be done with you. And what's up with all the bogus charges? Are you having trouble making payroll without that money? I have paid you every red cent and you still have not come through. I want what is MINE! You bunch of lowlife dummies.

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11:20 am EST
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Westlake Financial Services Harrasment

Ive been with Westlake financial for 2 years. For the last 3 months now if I'm more than 1 day late I get 3 calls a day asking me the same questions. The account won't even be in there collections department and I'm being ask "whats the location of the vehicle?" as if there were sending some one out to repo the car. Somethings wrong and I'm starting to think there going under. There getting more desperate by the day.

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Jerry Fremeau
Leesburg, US
Jan 29, 2009 8:08 pm EST

I don't have an Auto Loan with this company, I was put as a contact person for someone who does have a loan. This person has fallen on hard times and cannot make the payments on her vehicle. I am receiving calls daily twice a day telling me to contact the person. I have done so and advised Westlake of this. I still receive calls from them telling me I better call the person and have her call them. I get these calls still twice a day and I have told them I don't have a loan with them and not to call me again, they still call and say they will call me until the loan is paid. These people are rude and no respect and seem to enjoy it, one's name is Eric the other is Joe, more than likely not thier real names. I guess it's time to contact an attorney.

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Screw Westlake Financial
Los Angeles, US
May 08, 2010 6:33 pm EDT

I would have to agree with you. The fact that they call numerous times from different numbers the day or the day after my payment is due is indicatory of them struggling or going under. I hope so. I hate that piece of ### company. Thugs, wanna be gangsters that are just completely rude, uneducated and stupid. Have fun working the drive through when Westlake Financial goes under you ###!

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Hosspa
Bentleyville, US
May 28, 2009 1:38 pm EDT

I am not a Westlake customer and they are harassing me. I keep trying to tell them that they have the wrong number but they ignore me. They are asking for a person I do not know. I have reported them to the phone company and my states Attorney General's office.

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Harassed by Westlake Financial
Mount Vernon, US
Apr 29, 2009 7:25 pm EDT

This is happening to us right now. We would like to join your legal response. What attorney are you using?

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Linda
Hacienda Heights, US
Apr 13, 2009 7:57 pm EDT

Yes let's go to see attorney together. They are so rude and they are so disrepectful.

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10:03 am EST
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Westlake Financial Services Unprofessional

I have had a financed vehicle with WestLake for 3 years and have been treated very poorly 90% of the time. This last time I spoke to Jay Rodriguez (probley not a real name)he was upset because I was $60.00 short on a payment and went on about if I wasn't concerned about late fees well then he should just double them and what kind of person am I to need a sub-prime lender and that I was not even smart enough to know my own interest rate. On and on he refused to transfer me until I told him I was recording the conversation. He then transferred me to a supervisor that was friendley but told me how their phone conversations were not recorded and how it was my word against the employees. I told him I was going to report them to the BBB and to corporate in which I will do after this! Do not expect to be treated with courtesy when talking to this company they are not run honestly or professionally. Lets all ralley to make our complaints heard!

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Rajb
Edison, US
Jul 26, 2011 4:27 am EDT
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I was scam by westlake, i had a check that was return, and I had called every day cause the check had not show paid on my account, after westlake continue to tell me it cleared and had not came back, if it was going to be return it would had show after 10 days. well after 25 day I get a call from the repo company that was looking for my car, I did not know what was going on so the repo guy call westlake Fin. while I was on the phone. I was told to make the payment in a hour, I told them I would do my best but that was hard cause my husband had the car. Steve was very rude and unprofessinal. I made the payment with-in 2hours called them back with my MTCN# they told me everything was ok and repo order was cancle. Well 4hours later the repo guy pick up my car. and now westlake wants me to pay repo fees and everything in order to get my care back. (I even told the guy It was paid and he said he would call but took off with car. 5 other people at westlake told me car is not up for repo, call the police it has been stolen. No notice or anything, everything happen in 8hours, Steve refused to let me speak to anyone else he said he's the Senior Manager after I request 10 times, Final someone else gave Clauda to me. This is the biggest mess I ever heard of. I paid and call back with MTCN # and they still pick up my car. They said it was my faught cause I did not paid with-in the 1 hour time frame I was giviing.

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9:44 am EST
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Westlake Financial Services Rip off

I had recently paid off my Jeep after receiving a letter from Westlake stating that they were disappointed that I hadn't sent my last payment in yet to satisfy my loan. So I sent it in expecting in return to receive my title 30 to 45 days after. Now, I have had some hard times keeping bills paid on time as everyone else nay have experienced and they have threatened me a couple of time with repo ect. I called them after 3 months to check on my title and they said "I would not get my title until i have paid all late fees and an almost repo fee" what the *** is this. What kind of crap compnay have I gotten involved with. So if I want my title i have to pay them another $500 and they charged off my vehicle! I am so ticked off that I have contacted the BBB (Better Business Burea) and anyone else I can think of next I am going to the local news stations. These people are out of control.

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sarahbear09
kc, US
Nov 29, 2010 4:38 am EST

I just had a problem just a couple of months ago where they had been calling seven to eight times a day some at six or seven in the morning and as late as ten at night. ( the first time i was late in two years) I contacted my attorney after them talking to my roomate who wasnt on the loan and who told them twice in front of me that they cant give her the information. then when she hung up they called back and put my account number and ss# on the voicemail. My attorney told me that they have personaly screwed him over and he has never found a lawyer who has fought and won. he said they are a very shady company and find the very smallest loop hole out of everything. In the future i will not use them at all i will go to a completly different dealer no matter how much it costs me.

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Tired of being a Victim
Wadsworth, US
Oct 21, 2010 7:45 am EDT

Wow, sounds like these guy's are part of some sort of Mafia.

We have been going thru hell with them also with our son had purchased a car just before going to college (against our intentions) and since could no longer afford this car.

We had contacted them to let them know that he is giving up the car and for them to tell us where to take this car and get it out from under him.

He is aware of his financial responsibilities towards the repercusions of the repo, but they continue to call (3 times a day, every day of the week) and we have sent letters (4) fax letters (2) were they can pick up this car and to stop calling.

God I hope soon or we will have to have our phone numbers changed, nobody seems to want to help and these jokers dont care about anything except acting like jerks or Loan Sharks...

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5:28 pm EDT
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Westlake Financial Services Poor customer service

I have recently fallen behind on my payments, I'm still making them but I have been late, due to losing my job and having to relocate to another state so I can work. I've contacted Westlake Financial Services several times to speak with a loan counselor so I can make some kind of arrangements and to let them know what is going on. The only thing that I've been told to do is to "call back on the 1st of the month." I call on the 1st of the month, and still do not recieve any help. I am told that my payment is late and I need to pay right away! Well, I know that, that is why I am calling. The letters that I recieve from Westlake Financial gives a phone number to a loan counselor if you need help with your loan. The phone number is a fax line and I'm not able to speak to a person. Customer service is so rude! No one will let me speak to a loan counselor or willing to help or give any answers. I'm being threatened to have my car repossessed. I don't know what else to do. Westlake Financial's website is even worse. It's not user-friendly at all! All I want to do is speak with a loan counselor and get back on track with making my payments. Why is Westlake Financial not willing to help?

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Westlake Financial Services Scam

I had an auto loan For a 2008 Chevy Aveo 5. We had automatic payments set up with them. We had no problems till the car became a total loss in an accident. The insurance company settled with full payment to Westlake. A ten day hold was put on the account till all paperwork was signed. Westlake agreed to these terms and took ten days interest added to the total owed. Three days after the agreement was in place Westlake automatically took the next car payment from my checking account. Which was $338.87. This date was 9-20-09. They received their payment in full from the insurance company 2 weeks ago and they are only going to refund me $265.47. They claim that that is the interest owed even though they are being paid interest by the insurance company.

It takes over 30 days to receive my refund even though it is not the correct amount. They will not pay me interest even though they hold onto my money they had no right to. I could be collecting interest if this money was in my savings account.

I believe they out right stole this money from me and there is no way to prosecute a company. They would not even accept the phone number to my attorney.

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WestlakeFinancialSucks
Los Angeles, US
May 08, 2010 4:17 pm EDT

I was 6 days late making a payment once and when I called THEM to make a payment a wanna-be ganster a-hole started saying things like, "What kind of man are you that you can't pay your bills?" and "What kind of father are you... I feel sorry for your kids" and things of this nature. I repeated myself many times that I was trying to MAKE A PAYMENT but he went on for 20 minutes until I finally hung up, called back and got someone else who was simply ready to take my payment. This is the WORST company, the MOST unprofessional company I have ever experienced in my life. I would advise ANYONE and EVERYONE to avoid them, do not do business with them at all. Like someone else noted on this site, they do call your references, even if your not in collections but just late. They called my girlfriend while she was at work and completelty hasseled her. They wanted to contact me, which was weird because I received no calls on my cell phone (the only number they have for me) and the guy named Issac kept telling my girlfriend, "I think you know how you can help me. Why don't you give me the number that he's at"... and creeped her out completely. She is calling the police and better business bureau to make a formal complaint. When I finally got a hold of a "nice person" at Westlake Financial, this person said, "Yes we get tons of complaints. Some of the people here have been here a long time and simply don't care about the customers at all and they say horrible things to them". When I read about people getting extra charges and fees on their statements I don't doubt it. I will have to go back and thoroughly go through my statements now... they are incredibly disorganized and the people that work the phones are obviously uneducated. crass and use bullying tactics. What's worse is that they seem to simply enjoy hassling their customers. I really hope they get investigated and shut down.

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3:59 pm EDT
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Westlake Financial Services Scam

We paid our truck off with these ###s and they still put it as a charge off on our credit, they never gave us the titles and that was 04/13/09 so I went to the title office and got a copy of the title.

Now if I did not pay them off how was I able to get the original copy of my title. I called and asked if they could remove the charge off and it has to be approved by a Mgr why. Currently awaiting for a call back from the Mgr 3 days tops.

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Ivko
, US
Oct 10, 2010 1:09 pm EDT

I spoke with a so called supervisor here at the company named, Mr Campos, he was too scared to give me his first name! This company repossed my vehicle after missing on 1-2 payments and I had some personal belongings in the vehicle, they threw them out and would not allow any of my family members to come and get them, they are full of ***, I would stay away from them. In the beginning they were all nice and happy to have me as a customer, then they got ***! NEVER USE THEM OR YOU WILL GET BURNED!

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J:)
, US
Jul 30, 2011 11:17 pm EDT

Westlake Financial is a third rate, garbage financial company. My husband and I had no choice, but to use them because the vehicle we picked out is a 2002 with over 250, 000 miles on it. No bank would finance it. So, like I said we didn't have a choice. Anyway, these people are stalkers. We couldn't make our due date a couple of times. They will call you 9-10 times a day. STALKERS! It is not like we were even 30 days late. I mailed out the payment. This wasn't good enough. They just demanded their payment, so I had to stop a payment on a check. They will do nothing about waving a late charge or anything! Most good companies will do this. So now we are stuck with a $15 late charge from them and a $33 stop payment fee from my bank. If you can avoid this third rate company at all please do so.

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Scammednmad
Penn Hills, US
May 03, 2010 10:38 am EDT

We should all get together and go to Westlake and kick someA$$

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Scammednmad
Penn Hills, US
May 03, 2010 10:36 am EDT

I've had westlake for over a year now, and I must say they are very disrespectful and they lie. First off they call your house and talk to anyone who answers the phone. One guy called my house and asked for my husband by just the first name like they were friends and when i asked who was calling he said that doesn't matter tell him to quit ducking me. I let him have a piece of my mind with some very good choice words. Then they have this indurance scam going on. They say the term is 6 months at a very low rate, but when the 6 mths is up you are still paying for this insurance. I called to ask WTF is going on they told me they don't renew the insurance but you have to pay for it for the life of the loan. The 1 rep told me we only have collision and that's why we the payment was so low and couldn't be renewed and another rep told me we have full coverage and they don't renew policies it's a one time deal but we broke the payments down to last the life of the loan. ### they are scam artist and I will take your advice and go to the BBB.

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10:34 am EDT
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Westlake Financial Services - Fraudulent company

Well I see I am not the only one in this situation. I have been receiving my calls up to 20 a day. I refuse to answer since it is on my cell phone. I am not behind but I do go into my 10 day grace period depending on my bills to pay what payday. One day this dumb Mexican, probably illegal in our country, tells how many times they have called...

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Westlake Financial Services - Unsolicited phone calls

I have been a customer for more than a year. I have never in my life had dealings with a company so dis-respectful to customers. I will never, ever deal with this company again. I've had to report them to the Better Business Bureau twice. The BBB doesn't seem interested in pursuing a claim against them at all. This is one company that doesn't deserve to be...

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Westlake Financial Services Bad service

Im going through the same problems as the person that was told to make the payments and the car was not going to get repossed then when payments were made they said they couldnt help. They would see what they could do then every time I asked to speak with a supervisor I was either hung up on or interrupted and not transfered, finally when I spoke to a supervisor he just commented that I would not be in this situation if I had made my payments completely unprofessional, then when I asked for corporate infromation from the supervisor they refused to provide me wit it and completed changed the subject. All of the people I spoke where completely rude from the straight beginning even when my payments where on time and I called just to verify other information. I would like to try and take legal actions against this company because of the false statements and the violation of my privacy rights when account was not paid in full. I understand how collections work but no one has the right to disrecpect or look down on anyone for any reason specially when you end up having to pay each month a hefty amount of your hard earned cash.

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Westlake Financial Services - Car finance company fraud

This company is quite crass and unprofessional. I've been doing poor business with them since 2004 and have regretted it since... Now I keep track of all my bills each and every month: they are 1st written out, next to the amount due, then followed by the "due date". When the bill has been paid, it is noted, along with the date paid in red ink - every bill...

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Westlake Financial Services - Repo

I am a single working mother of three children. I put down 3, 000 dollars on a car and not even within 28 days my car was repoed.Talk about not having patience then was not allowed to catch the one payment I was behind.

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Westlake Financial Services In-depth Review

Overview: Westlake Financial Services is a reputable financial institution that offers a wide range of loan products to meet the diverse needs of its customers. With a rich history and background in the industry, Westlake Financial Services is committed to providing exceptional services while upholding its mission and values.

Loan Products: Westlake Financial Services offers an extensive selection of loan products, including auto loans, personal loans, and business loans. The interest rates and terms for each loan product are competitive and tailored to suit individual financial situations. To be eligible for a loan, applicants must meet certain criteria and provide the necessary documentation.

Application Process: The application process with Westlake Financial Services is straightforward and hassle-free. Customers have the convenience of applying online, where the application is user-friendly and efficient. The required documentation and information for loan applications are clearly outlined, ensuring a smooth process. Timelines for loan approval and disbursement are reasonable, allowing customers to access funds in a timely manner.

Customer Service: Westlake Financial Services prides itself on delivering top-notch customer service. The customer support team is highly responsive and helpful, addressing inquiries and concerns promptly. With multiple communication channels available, including phone, email, and live chat, customers can easily reach out for assistance. The company is dedicated to resolving customer complaints and issues to ensure customer satisfaction.

Transparency and Fees: Westlake Financial Services maintains transparency in its loan terms and conditions, ensuring customers have a clear understanding of their obligations. Fees and charges associated with loans are clearly stated, eliminating any surprises. There are no hidden fees or additional costs, and the company discloses repayment options and penalties upfront.

Loan Repayment: Westlake Financial Services offers flexibility in repayment options, allowing customers to choose what works best for them. The availability of online account management tools simplifies the repayment process, providing convenience and accessibility. Auto-pay and electronic payment options are available, making it easy for customers to stay on top of their payments. Grace periods and late payment policies are reasonable, providing customers with some flexibility.

Customer Reviews and Ratings: Customer reviews and ratings of Westlake Financial Services are generally positive. Customers express high levels of satisfaction with the company's services, praising its professionalism and efficiency. While there may be some negative feedback, it is important to note that every business may encounter occasional challenges.

Financial Stability: Westlake Financial Services has a strong financial stability and a proven track record in the industry. The company has successfully navigated various financial events and challenges, demonstrating its resilience and commitment to its customers.

Privacy and Security: Westlake Financial Services prioritizes the privacy and security of its customers' data. The company implements robust measures to protect customer information and complies with industry standards and regulations. Information security protocols and encryption methods are utilized to ensure the utmost security.

Industry Comparisons: When compared to other similar businesses in the industry, Westlake Financial Services stands out with its exceptional customer service and competitive loan products. The company's unique selling points include its user-friendly online application process and flexible repayment options. While there may be some competitive disadvantages, Westlake Financial Services continues to excel in meeting customer needs.

Conclusion: In conclusion, Westlake Financial Services is a reliable financial institution that offers a wide range of loan products with competitive rates and terms. With a commitment to exceptional customer service, transparency, and financial stability, Westlake Financial Services is a recommended choice for potential customers seeking reliable financial solutions. The company's performance in the industry is commendable, and it continues to prioritize customer satisfaction.

Frequently asked questions (FAQ) about Westlake Financial Services

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What is Westlake Financial's phone number?

Westlake Financial's phone number is +1-888-739-9192. This number is the general customer service line where you can inquire about auto loans, make payments, or seek assistance with any other related queries. It's always a good idea to verify the phone number on the official Westlake Financial website to ensure accuracy, as contact information can occasionally change.

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Westlake Financial Services contacts

Phone numbers

+1 (888) 893-7937 +1 (866) 619-2524 More phone numbers

Website

www.westlakefinancial.com

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