Westinghouse Electric
reviews and complaints

Have 2 Westinghouse SK-19-H210S TV's and one the HDMI input stoped working and the 2nd one just stoped turning on. don't buy anything from Westinghouse it is junk.

the tv was 13 months old and started to get hot then started smoking. it would of burned down my house i contacted westing house they said they would help i got rma #s and all i had to do was wait for fedex labels they never came spoke with the them they have no one above the one that answers the phone and they justwant you off the phone i am on my 12th contact person and they say it went to corperate and they will get back to me never happens this is something that could of started afire

Just opened the box for a Westinghouse 26" LCD tv which I thought was new. I received this tv while I was away for the month. When I opened the box today I saw that the TV set was reburbished. This would not be
such a problem if the set was not defective. There is one bad pixel on the screen.
I called Ecost.com and complained and they just sent me to Westinghouse. Neither the printout when I ordered this item or the invoice that came with the tv stated that this was reburbished. No mention of reburbished until I got the box open and saw reburbished written on the tv.
This is unethical sales tactics to which I am reporting to the New York State Attorney general.
I am also calling my credit card company to void the charge on this item as I want it returned immediately to Ecost.com at their expense, not mind.
Ecost said they would not take it back because it was refurbished. I had to now send it to Westinghouse for repairs. Ecost.com company is a rip off.

Beware...Save yourself the aggravation and avoid Westinghouse.

I was happy with my 32 inch HD TVpurchase but it went completley out just after two years from purchase. I contacted technical support and they determined it needed to be replaced since the board was fryed and they no longer made this TV or the parts for it. They indicated I should ship it to their Texas facility (my cost) and they would send out a replacement of the same or better quality/size. They further indicated it would take no more than 14 days from the day they receive it.

Fast forward six weeks and I still am not any closer to this being resolved. The third party customer service center I had been dealing with no longer handles Westinghouse and the call center has switched from the east coast to California. I had to learn this on my own as the toll free phone number I had been using just went away. No message saying the number had changed, just a message saying the number was temporarily unavailable. I had to locate the new service number through the Westinghouse website.

Inquiries to the new call center are useless. Let me make it clear that this is just a call center and they have no access to the service center in Texas. When asking for an update, the answer is always the same..."It's in Processing". Don't fall for the, "I can transfer you to someone who might know more about this", routine. That is code for let me transfer you to a non-exsisent person's voice mail whose mailbox is full.

Also, every single email I sent went unanswered even though their voice message indicates this is the preferred method of checking inquiries and they will respond within 24 hours. Every single telephone message I have left, has gone unreturned.

This is what you get for buying American. Shamefull and I will never consider another Westinghouse product.

Unit powers on has sound but no picture. I do not want the run around. I want the tv re[aired or replaced.

Robert and Karen Brown.

We bought flat screen TV from Rex two years ago, and we were happy with it, until, there were multiple colors strip wideth and brought it back to the store and they gave us a replacement, but then about two weeks ago, the TV screen shows there is reddish color on the right side. Please call me and tell me what I have to do.

Thank you

Joseph Evans

Contacted White Westinghouse Customer Service on December 8th, 2008, and told them the 32" television purchased by my husband for $600 refused to turn on. Tried everything they suggested and it was dead. I was told by the agent they had been experiencing problems with a particular part on the television and the supplier had gone out of business so they would replace the tv. I was issued an RMA number, told they would replace the television if I shipped it back, and very politely treated. Finally got it shipped via UPS at a charge of over $100. UPS took forever to get it to White-Westinghouse, attempted deliver to them but WW closed for Christmas. The television was delivered on 1/5/09 but as of 1/23 it STILL hadn't been "checked in." I've contacted their Customer Service MANY times via e-mail and always received the same "sorry for the inconvenience" e-mail back, but no helpful response. Also have spoken to Customer Service on the phone and this last time was told they would make sure it was checked in and "guess-timated" a tv would be shipped out to me very soon. Well, still no television, and again I've received a "sorry for the inconvenience" lame e-mail. I'm contacting the Illinois Attorney General, Chicago Tribune consumer Assistance group, Better Business Bureau and FTC to file a complaint. THIS IS RIDICULOUS. White Westinghouse should fulfill their promises ASAP and stop jacking around consumers who pay good money for their products.

I bought a 19" Westinghouse LCD TV late last summer. It worked fine until one day a month ago. It was only 14 months old. All of sudden it stopped working. A call to Westinghouse's customer service department resulted in a quick diagnosis: a back light problem. Westinghouse would offer no help in solving the problem as the TV was beyond its one year warranty. Westinghouse used to have a very good name attached to very good electrical products, from appliance to large commercial electrical equipment. My brother worked for the "old" Westinghouse Company for 25 yrs. Unfortunately, Westinghouse is no longer the same company today and obviously the "old" name doesn't mean the same as the current name. I will not buy another Westinghouse product in the foreseable future. I have 3 other TV's in the house. All of them are 8+ years old and all work fine. None of them are Westinghouse brand. They are all Japanese brands. When I was a child, "Made in Japan" meant cheap. Over time the Japanese companies learned how making quality products could mean more profits. Now, "Made in Japan" means quality, better quality than products of even US companies. Apparently the US companies have turned to China to make cheap electronic components for them. "Made in the US" is becoming to mean "cheap". The US companies had best learn quickly the meaning and importance of quality. I will be sticking with "Made in Japan" because today it means "QUALITY". And it doesn't make sense to pay an additional 25% for repair insurance. Just to get a product repaired under that insurance is a hassel.

Here is my ongoing saga of attempting to simply get my WDE HDTV I bought a year ago replaced after a vertical line appeared on screen, along with an extended warranty that was also purchased.

Hello Brian,

I do understand your frustration, and I apologize. Unfortunately, we
can only report to you the information which we are given, and until we
are given notice from our corporate office, now that the matter has been
escelated to them, we will not have any new information until they
respond. I do agree with you, you should have your television.
Generally, the time frame that I give for our RMA process is 7-10
business days, which you are obviously beyond. But again, we can only
report the information that we have in our system, and until that system
is updated, I will not have any new information to offer.

If you have any further questions, you may contact us through email, or
by calling us toll-free at [protected], between 9am and 9pm Eastern
Standard Time, Monday through Saturday. One of our technicians will
assist you.

-John L, Westinghouse Digital Support Staff

Original Message Follows:
------------------------
WDE,
So please answer this question for me, once a "technician has decided
to ship a replacement instead of repairing the tv", and then Im notified
to call back for a tracking # in 5-7 working days and there is no #
issued yet, and I'm told to check back in an additional 5-7 and there is
still no tracking # yet, then told to give my original tracking # from
the tv I shipped to you so you can have "status request" filed and call
back in yet another 5-7 working days to see what the "status request"
has reported. SO...what will be my result in this stage of the
"process" once I call back in the end of the 5-7 working days since the
"status request" had been originally filed? What I want to know, is that
the determination has been made by your technician on November 15th,
2008 to send a replacement unit to me, when am I going to receive it?
Brian Haas
RMA# 40013640CU
_____
From: Westinghouse Digital Support
To: brian haas
Sent: Wednesday, December 3, 2008 4:27:03 PM
Subject: Re: Re: Re: Westinghouse RMA Request - Reference# : [protected]
(KMM420223V46522L0KM)
Hello Brian,
Thank you for your inquiry.
We apologize for any inconvenience in waiting for our response, but
below is what I can suggest to move forward.
I have just opened your case, and I am not seeing any new information
from the last time. I can see that there has been a status request
filed. But unfortunately, until they respond back, I cannot give you
any new information. I apologize for the delay and frustration.
If you have any further questions, you may contact us through email, or
by calling us toll-free at [protected], between 9am and 9pm Eastern
Standard Time, Monday through Saturday. One of our technicians will
assist you.
-John L, Westinghouse Digital Support Staff
Original Message Follows:
------------------------
I was wondering if you have a tracking # for the replacement unit that
is to ship out. Clearly it has been more than the 5-7 working days I
was told via phone on the 17th of November. I was told to call back or
check with WDE after 5 - 7 working days from the 17th and that you
should be able to give me a tracking # on the replacement unit
authorized as per the attachment. Surely this replacement unit should be
on its way by now!
Brian Haas
_____
From: Westinghouse Digital Support < [protected]@microdyne.com
>
To: brian haas < [protected]@yahoo.com >
Sent: Saturday, November 15, 2008 2:39:48 PM
Subject: Re: Re: Westinghouse RMA Request - Reference# : [protected]
(KMM412394V84783L0KM)
Hello Brian,
Thank you for your inquiry.
We apologize for any inconvenience in waiting for our response.
I checked on your RMA in our system and I see that it was logged into
our system and the technician has decided to ship you a replacement
instead of repairing your TV. Though it has not entered processing yet,
which is the last step, it takes before shipping back to you.
If you have any further questions or if you would like further updates
at a later date, you may contact us through email, or by calling us
toll-free at [protected], between 9am and 9pm Eastern Standard Time,
Monday through Saturday. One of our technicians will assist you.
-John, Westinghouse Digital Support Staff

We are a long standing retailer in Consumer Electronics...Audio Video Industry. We began selling Westinghouse TV's years ago...as we began to have failures well in excess of the industry standard, we scaled back our purchases. We had to focus on helping our customers with the failures, returns and replacements...

Now, 10.29.2008, we are at wits end. They have PROMISED us that the last TV we sent back in March of this year would be replaced or credited to our account. They also promised that they would issue a RA number for yet another TV for the same problem. That began on August 4th, 2008. We are still waiting.

I have made dozens of calls to the supplier's Regional Sales Manager, Mike Denn on his cell and home office number since then...he has NEVER called me back. Customer Service has been no help, I emailed the corp office again today...

The dates of the calls I have noted are as follows this year...
7.31
8.4
8.4
8.4
9.4
9.16
9.17
9.26
9.26
10.6
10.9
10.28
10.29
10.29
I have the phone records to prove it...

THIS HAS TO BE ILLEGAL. I CANNOT BELIEVE THAT A MANUFACTURER OPERATES THIS WAY IN THE US. WE NEED HELP...
WE HAVE THE RA NUMBER, THE MODEL NUMBERS AND SERIAL NUMBERS...

THE REGIONAL SALES MANAGER CONTACT NUMBER IS
508.353.7369
508.660.1398
COPRPORATE OFFICE NUMBER IS:
562.236.9800

Dear Sir/ Madam
I would like to express my dissatisfaction with Westinghouse regarding the procedures to obtain repairs to a TV, LCD, HD, 42". First, it has taken various calls to obtain the appropriate information needed in order to obtain RMA #. Secondly, your policy to have the consumer incur the expense of return for a faulty product is unreal. A prepaid voucher for the expense of the return would go a long way to improve customer service. As a consumer, I expect the company to stand by its product and facilitate this process.

I recently sent this email to Westinghouse because my LCD which is a little over one year old seems to be failing.

(In the last two weeks I have noticed that my television goes into what I call a digital scramble after being turned on for a couple of minutes. The picture completely scrambles for a few minutes and then returns to its normal clarity. I can hear the audio fine and have checked to see if it could be my digital cable that is causing the problem but it is not. The problem is happening more frequently and I have only owned the television since July of 2007. I did not purchase the Best Buy extended warranty so I am unable to just return the item to the store. I have the original Best Buy receipt and Credit Card statement but do realize that it has been just over a year that I have owned the television which means its out of its one year warranty. I am hoping that Westinghouse will help me with this problem as it speaks to the quality of your products.)

Westinghouse replied with the following message.

(We apologize for any inconvenience in waiting for our response, but below is what I can suggest to move forward. If you are beyond the manufacturer warranty and do not have an extended warranty, you will need to seek local repair. Any local LCD technician should be able to diagnose your unit and offer a repair quote. If you find a technician who can work on your LCD but needs to know where to get Westinghouse parts, please have the technician contact us by phone or email for that information. If the technician needs schematics for your particular unit, we can provide those to the technician. If you have any further questions, you may contact us through email, or by calling us toll-free at [protected], between 9am and 9pm Eastern Standard Time, Monday through Saturday. One of our technicians will assist you.)

Although Westinghouse is technically correct in there response to my problem I would like to voice a formal complaint about the quality of product that this company produces. I would expect that after spending a good amount of money to purchase this product that it would last more then just over a year. The fact that this product is failing so early is unexceptable and Westinghouse should do everything that they can to rectify the problem. This is not the case which could cause me to have to spend yet more money to either fix the problem or purchase another television.

I purchased the above mentioned tv from Ecost as a refurbished unit, however, it was still under warranty. After having the tv for only about 2 weeks we, like many others, started experiencing the picture going off after only a few minutes of viewing. Over the following few days the problem became increasingly more noticable and much more annoying. After contacting Westinghouse, we discovered the closest service center was approx. 5-6 hours away, and my only option was to send the TV to the Santa Fe Springs facility. They would issue me an RMA, and after receiving my TV, would send a replacement within 5 business days. (And who ever heard of a company issuing an RMA, and not paying for you to send the faulty unit back to them) Since that time, I have discovered, that in spite of proof of delivery to their warehouse on 09/04/08, they did not enter receipt of my TV into their system until 09/09/08. After calling daily to obtain the status of my replacement, and being told multiple times that their policy was a replacement would be issued within 5 business days of them entering the receipt of my TV into their system, I am now being told the policy states 5 to 10 business days. I too have experienced extreme difficulty in discussing this matter with a supervisor, and when they return calls (the 24-72hr. time frame), I as well have missed their calls, and was left no return numbers. The customer service staff, are less than friendly and not at all compassionate about the situation. After this experience with Westinghouse service, I would not ever purchase a product of theirs again, nor would I recommend it to anyone.

I guess like the economy, customer service in this day and age has rapidly deteriorated as well. At one time the philosophy was that the customer was always right, that is not the case with Westinghouse! Furthermore, I don't think they would let their customers wait 5 days after receiving the product to make payment for it, and seriously doubt they would allow us to wait 5 to 10 business days after that to make payment either. Compare this to going in to the hospital...would you want to lay in a room, sick in pain, or whatever the case may be, and have a physician tell you that he can't provide service to you until they "have you in the system", and at that, waiting another 1 to 2 weeks to treat your problem. I seriously doubt it, and it's really no different.

Westinghouse doesn't seem to care that there service is poor, and doesn't seem to make an effort to improve it. Maybe one of these days, they might stand behind what they rave their company is so great at, not to mention manufacture worthy products!

After 18 months we lost the picture on our Westinghouse flat screen HDTV. For 30 years TV's didn't need warrntys so we didn't buy one. The one year warranty was over. We paid TV Engineers $40 to pick up the useless set and bring to their St. Augustine FL shop. After 3 weeks they returned it. Next, I brought it to Sears repair in Palm Coast FL The charged 32.50 and promised Apr 15, 2008 return.
Late July they leave a message saying the TV was ready for pick up. When picked up the charged another $32.50. I get the TV home and there is a note from the tech saying the TV couldn't be repaired. I am furious. Why did it take so long to fugure this out. Why didn't they tell me it wasn't repair when they left the message to pick it up.
Last year I purchased 4 Michilin tires for my SUV. Well, all 4 air valves were bad, I was told they were made in China. I had to call my road service twice due to the bad air valves.
Needless to say I am furious at Sears. They did make ammends for the bad valves on the tire. But this 3 month fiasco with the TV was passed off as an, oh well. No I didn't purchase the TV at Sears. Please send me your thoughts on how opperations handled this transaction Thank you Susan Sheehan

I purchased a 40" HDTV in February 2008. The first unit I purchased I returned the same day to the Sam's Club where I purchased it since it work NOT work at all. They replaced the unit with another one. Now the intergrated DVD player in the TV will not accept disks. I called the Westinghouse Customer Service who tried to troubleshoot the issue over the phone. It was determined that it would haave to be serviced. Since they did not have my registration information on file I had to fax the proof of purchase t them before they would advise me on how to proceed. I provided them with the required information only to find out they want me to ship the unit to California from Kentucky at my expense for warranty work. They state that it can not be returned to the Sam's Club for a repalcement since it's out of that 30 day window. They did provide me with the nearest service center which is in Nashville, TN, a 2 hour one way drive. I'm sure shipping cost for a 40" LCD TV to California would be in the hundreds of dollars. What is a consumer to do to get satisfaction?

I bought a Westinghouse 32' TV/LCD 2 years ago which is just starting to cut off after 30 min of being turn off for no apparent reason. I have to turn it off wait a few minutes then turn it back on, , it will work for a while then shut off agian, & agian I have to turn it off, do this several times till it stay on for a while. After I turn it off myself the next time I turn it on I have to repeat same process over agian. I have tried to remove the power cord but the same thing keeps happening.

Today I called Westinghouse customer service which told me since I didn't get an extended warranty TOO Bad for me. I spent $900.00 dollars on this tv and now will have to pay someone to look at. Too bad for me since after talking to a sales rep at Best Buy he told that he tells people not to buy a Westinghouse b/c he knows that people are having problems with it. Wish I had gotten this information sooner.

I've had to send in a 19" LCD TV for service since the HDMI port has stopped working and the sound has deteriorated to the point, it's almost inaudible in the six months I've had the TV. I wound up driving 50 miles to take it to a service center that was almost impossible to find, and now I'm told that getting parts for it will take over a month. I've called their customer support line and tried to move up the line to find someone who seems to actually care about their customers, but I haven't found one yet!

I live just outside of the third largest city in the country, and they have all of two service centers within driving distance and they can't seem to get parts in less than a month for anything. Their support line actually wanted to give me some web sites where I could search for the parts and then I was supposed to call the service center and tell them so they might get them quicker.

Totally unbelievable! They offer to replace it..., if I make the 100 mile round trip to pick up the TV, which is in pieces now, and then ship it at my expense to California and then wait for several weeks until they send me a 'refurbished' unit! I swear I'll never, never, ever buy anything that says Westinghouse on it again! I'm going to tell my experience to anyone who will listen and they may save a few bucks by not caring about this customer, but I'm going to cost them far more in sales than they could possible care.

I've found out the whole Westinghouse name seems to now be part of some Chinese or Korean conglomerate that just seems willing to cheat anyone they can out of their money by selling total crap and then not offering any customer support!

I'm going to do some more research and find out what the actual name of the company that owns the Westinghouse name is, and make sure I never, ever buy anything from that outfit again and I'll spread the word as far and wide as I can!