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1.9 346 Reviews

Western Union Complaints Summary

76 Resolved
269 Unresolved
Our verdict: When using services from Western Union with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Western Union reviews & complaints 346

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Newest Western Union reviews & complaints

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10:01 am EDT
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Western Union e-mails insisting I won $2.5 million

I keep getting e-mail from Benin in West Africa about my e-mail address [protected]@yahoo.com winning prize of $2.5 million from Ministry of Finance there & I'll be paid in $5, 000 installments everyday until all $2.5 million is paid to me, but I must 1st send $55 by Western Union to Mr. Ajana Mike in Cotonou, Benin Republic. Mr. Larry Land told me this in e-mail & by phone call. I even spoke to cashier there Mr. Ajana Mike & told them it all sounds too good to be true, far fetched & didn't make sense to me. I'm very skeptical about it all.

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12:22 pm EDT
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Western Union online scam

Hi sir my self nishant sinha I am living in delhi india I got scamed by email I lost 86000 inr in scam I use to deposite in SBI my all money is gone I am an orphan child I hardly use to manage all the things I am just frustrated now I complained all over the online site but no buddy is listening to me I have all proofs and I Dont know it will recover or not but just need to talk about the things and criminal please call me [protected] if you want to help only you are left for me. All I lost in Benin while contacting people from there they mentally assured me that he wanna help me and after that I lost money I become poor and homeless I Dont know what to do I just email you because no buddy is helping me please do something for me please I am beggeing

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Akshay Sa
, IN
Jan 28, 2016 9:35 am EST

I have done a fund transfer on 15-Jan-2016 MTCN: [protected] using Western Union.
There is no update on the transaction.I've sent multiple mails and connected over phone calls. There customer care lines are mostly busy and hardly able to connect. If able to connect luckily then they were saying, they don't have update on the issue and it is with complaint department. Complaint department is not ready respond over mail or not ready to connect on phone. Every-time receive only response that complaint department is busy and they are not able to connect and they will arrange call back but never receive any call from them.

I am very disappointment and frustrated with Western Union service. They took my money (more than 1000 dollars) and not even taking any action to resolve issue. I am suspicious about their intentions now. Please provide your help.

I would like to raise this issue with Consumer Court. Please provide your help.

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online anti faud office
, NG
Jun 21, 2015 12:23 pm EDT

CONTACT SCAM INVESTIGATION DEPARTMENT E-MAIL:cybercrimebureaudept@gmail.com

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10:03 pm EDT

Western Union banned

I was banned from Western Union and they never gave me any explanations why I was banned. I have been using their service for the last year and I monthly send money to the same person in Mexico which is my wife, and the same amount of money which is $800 U.S. a month. I don't know why Western Union is so paranoid, laundry drug cartels don't laundry $800 U.S dollars a month, that is ridiculous, that's how much they spend in one meal! So I have no idea what their problem is, does anybody know what actions can somebody take because of this situation? I will appreciate any help.

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kirk ward
West New York, US
Jan 23, 2015 4:51 am EST

is it illegal for western union to ban people from sending money without cause and not providing a reason for there discussion to discriminate against them

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UGuard
Guangzhou, CN
Mar 16, 2015 3:21 am EDT
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I do not know, but if west union can not be available, u can try money gram

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kktailhook
Cumming, US
Nov 25, 2010 6:03 pm EST

Customer service rep has an indian accent I couldn't understand what he's saying. So I asked him to repeat the numbers, then he was yelling at me with numbers. Western Union should not do any outsourcing to country like India.

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wuv2009101
London, GB
Oct 02, 2009 1:00 am EDT

ONLY ONE PERSON FROM CHINA HAVE GOT HIS MONEY BACK WITHIN 2 MONTH. I CALLED HIM JUST NOW. WE HOPE WE CAN UNITE TOGETHER GET YOUR MONEY BACK!

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eburton
Clarkesville, US
Mar 05, 2009 9:40 pm EST

I was in Rite Aid 3/5/09 to send money via western union. The manager had never done this before and had no idea how to. I waited for awhile then told her I would go to Ingles and get this done. It took the girl about 2 minutes and my money was sent. Your managers and other employees need to be trained on how to us western union.

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kamlendra
, IN
Mar 21, 2015 8:19 am EDT

Hi i have sent some amt through western union bank branch ghirnatah 176 khaled bin alwaleed road khaled bin alwaleed road riyadh, central +[protected]
On dated 11 / 11 2014 but still its not received by receiver, now bank not responding me.

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zain ul abidin
, US
Jul 19, 2012 9:25 am EDT
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i recieved a message from western union that i won150000 us dollars and i want to give information about my self
Name:zain ul abidin
E mail :zainulabidin185@yahoo.com

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waris
, PK
Feb 02, 2011 12:23 pm EST

we are requested to you that your service does not work properly
and ur service is too good but appointed are not good.
plz say them that why they are notorious western union service

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Mian Abid Ali
, PK
Oct 05, 2010 4:52 am EDT

I have made the payment by western union to Nigeria on last thursday but it hold and un hold on friday night.
i didnt give any one the MTCN# but when i check the status on saturday the status is picked up

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ryan reyes b.
hayward city, US
Sep 15, 2010 1:10 pm EDT
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i tell you western union is not pay attentioon to service to costumer need more knowledge and with out consideration stilling money and point...

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1:39 pm EST
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Western Union locked, closed, and seized fund without reason

I got Western Union NetSpend and activated it like about a month and just using it for a direct deposit about $1, 350 then suddenly they locked my account and asking me to call to customer service.I called and after half an hour waiting on the line to be transferred to other department, they hang up!

So, I called again and finally they asked me to send a proof of SSN, address, and identity and up until now I still cannot access to my account and losing my funds.

I don't really understand what's wrong with this card.Stay away from NetSpend!

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Natasha Patrick
Manchester, US
Apr 24, 2021 4:00 am EDT

Western Union Netspend Card

I used this card for a little over a month, then my account was locked just days before my reoccurring deposits were to be credited to my account. I know that the deposits were credited to my account because, the payer sent me direct deposit slips of when, and were, my money went. I had tried contacting someone by phone, and by email several times, days later I receive an email stating that my account was closed. I was not the one who closed it, due to the fact It was locked, and I could not access the account. They closed the account the same day the deposit were made. So I have been waiting on a check in the mail, because any online bank sends a check of the remaining balance. But that's with banks that the account owner has closed the account. I have yet to get my money which was $850. Theirs only one other option as to were my money went and that would be to whom every was able to lock me out and take control of my account, that would be the bank. That's sad, that your doing this, to people during this pandemic.

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11:19 pm EST

Western Union customer penalized for employee mistake

I, a long time customer at Money Mart #1400 located in Dundas and Hurontario, Mississauga.

I would like to report an incident happened on Thursday January 15/2015 @ 6:30pm.
And would like this matter to be handle of result of harassing us, the customer.

At my knowledge, the manager at this time is known as Andrew Busbridge and the employee teller attending to us is Nazieira Kakar (Clerk ID # 5933).

This matter need to be acknowledge and a result of incentive to be given to me for wasting our own time for your employees mistakes.

Incident: 6:30pm
1) We made a remittance to the phillipines on IN MINUTE fee for the amount of $250
Mtcn# [protected]

2) I was sold a piece of jewelry being sold at the same location ( MM Inventory # 14k AE8), the price fee was bargain with the same teller (Nazieria Kakar) twice being confirm with the floor at the manager, Andrew Busbridge, and was given a receipt.

3) At late evening, around 11pm, we received a call from the employee, Nazieria Kakar, informing the remittance that was made going the Philippines (@6:30pm, that was paid In A Minute Fee) has been put hold due to her mistake of selling the jewelry in a lower price, before the money can be release until the balance for the jewelry has been paid

Now, @11:00 ish pm

I return to the location and the evening manager at that moment claims to be Sheila Arabia, had informed that there was an error at the price of the jewelry of being sold, so my money I have remitted to my daughter in the Philippines has been place on hold so they can get the money for the difference for the jewelry cost, until the remaining balance has been paid or return the jewelry then the money remitted will be release.

Note: Naeira Kakar acknowledge she made a mistake, she claims to be 5months pregnant and hadn't eaten, so she made a Mistake and she doesn't want to loose her job.

To avoid further arguments, I have decided to make sure my money has been release and to make sure my daughter will received the money then then jewelry will be return.

The floor manager, Sheila Arabia had to do another transaction, because in the Phillippines, it claims the first remitted money was unfounded. After the 2nd transaction, finally the money was released and my daughter received the money.

However, we had paid InAMinute fee but yet I, the customer was penalized and received a hassle dealing with this inconvenience matter done by Money Mart incompetence action of your employee, Naeira Kakar.

I believe I should receive a incentive favour from MoneyMart for the harassment from your company

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5:36 pm EST
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Western Union financial loss for customer

I wanted to send money from canada to germany. Am no resident of canada and told the office I am travelling further south. Western union apparently canceled the transaction without informing me. The recipient in germany spent several hours in their office and received no help. So I got in touch with the so-called service line in canada. After few more days I was provided with a new code and the answer that the recipient in germany could now pick up the money. Again, fail. Calling again did not work. Email = no reply. Filing a complaint through their webside (Does not work when using a mobile or ipad!) I finally got contacted. Well, several emails later I was now told the original transaction was canceled. Obviously one tried to get in touch to clarify some questions. Strange only that I never got a call, nor email from them. Well, now I am in mexico and they want me to travel back to canada to get a refund! I tell them, I do not live in canada and do not plan a travel there for the near future. Would they pay for me plane tickets? Last reply, they would arrange a refund here in mexico. Also no option. I am definitely not running around with so much cash over here. Also, I would then pay conversion fees twice: cad to peso to euro. Would they refund this financial loss? Of course they stay quiet on this topic! Would they refund the handling fee that I initially paid without ever having received this "service"? Guess what, no reply on this neither!

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9:49 pm EDT
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Western Union could not send money

I am having lots of problem with western union including not getting points for promotion, website problem where I can not send money today. Employee of West. Union said many people have problem and I should send through him which will cost lot more. Why I should pay lot more if it is western union problem? I asked for a manager and hang up on me.
Food lion has a booth, which does not work at all and you always face with rude employee internationally specially Mexico. I do not understand if i ma sending money from USA, why I can not deal with someone in USA? What is the problem with western union?
They increased rate $2 more last few months and Bollywood film star are dancing on TV about western union. Western Union pay them for advertisement. Do they think customers are stupid in USA? And where this money come from? Customer's pocket? And why we should pay for ad on TV by rising our rates, specially when customer service is horrible?

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4:53 pm EDT
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Western Union email scam

Dear Sir/Madam,
I received the following email and just wanted to know what this a scam or true. Please acknowledge receipt of this complaint and reply to [protected]@hotmail.com:
Your welcome to office of James Robert Clapper, Jr
Director of National Intelligence.
Good day to you. Contact On My E-mail: jamesr.(jamesrclapper.[protected]@yahoo.com.
I write to inform you that your payment file have been closed and a 8cheques issued in your name to be delivered to you. This is after your fund was abandoned and the government directive have recently requested that we close all accounts in this category and return all unclaimed sums to the Government Treasury, we do not return funds before letting the owners know of it.
As you should know, we do not pay for deliveries as this is entirely your responsibility. It is therefore upto you if you want to make arrangement for us to deliver this 8cheques to you or not, delivery cost is US$ 210 (Tow Hundred and Ten U.S. Dollars) only, paying this (as mentioned above) is entirely upto you but we will guarantee you that we will deliver this 8cheques to you once the above sum is paid. Let us know of your readiness to make this payment so that we can advise you on how to make the payment and then proceed to deliver your 8cheques Total sum of $596Million.
BELOW IS THE RECEIVERS INFORMATION.
Receivers Name: Mr James Ike
Location: Cotonou/ Benin Republic
Question: When?
Answer: Today?
Amount: $ 210
Senders Name:
Mtcn Number:
You are also advised to send us a confirmation of your full mailing address And cell phone number for delivery of same.
Regards
E-mail: jamesr.(jamesrclapper.[protected]@yahoo.com)
James Robert Clapper, Jr
Director of National Intelligence.

Thanks so much for all of your cooperation and assistance in advance.

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Faroque Omar
, US
Apr 18, 2019 11:26 am EDT

Dear
director of western union money transfer
head office of benin rep.

Thank you very much, i'm md omar faroque from bangladesh I wish for your personal cooperation mr. dr. demond great western union benin rep phone. +[protected] over the past one month, I have been cheated and harassed in various ways and I have suffered a lot of emotional and financially.

The matter is about :

After giving $100, I would like to give me the first format, there I gave up to $300 dollars. but sadly, I did not received any payment, but more than $100 was sought from me.

For your consideration of this matter, I seek your cooperation in a special way because I hope that this person is right or you will be aware or know

First said $4.8 million dollar every day to $5000 a day and will confirm $1.5 million dollar every day until he finishes $5000,, special note : I have a lot of damage to this issue. I can not explain to you that have a respected reputation all over the would, I do not them to use the name.

He gave a brief description :

On wed, 3 apr 2019, 15:58 western union, wrote:
You are welcome to foreign operation manager
Western union payment office / international
Lagos nigeria. /:location. 107 avanue akawomi,
With the best service to all our customers
/ ref: wt89tq date:tel +[protected]
Director dr. demond great
Web site. www.westernunion.com

Instruction on your payment of $4.8millions united state dollars transfer:

I write this message to inform you that we are still waiting for your itunes card here to enable us transfer your funds to you. you will receive your $5, 000 dollars once you paid the $100 today

Thanks your urgent respond is highly needed.

Regard's
Dr. desmond great
Tel +[protected]

On wed, apr 3, 2019 at 10:41 am omar faroque wrote:

Your
Md. omar faroque
Phone : +[protected] +[protected] (whats app)
Bangladesh

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9:35 pm EDT
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Western Union rude and poor service

http://nearyouca.com/b1492875/2046946100-western-union-forex-cargo-winnipeg-1-204-694-6100.html#.VDSa0D_kuD8.mailto

I just want to file a complaint about this business. I sent a money to someone in the Philippines. They asked me if I want it to be deposited directly in a bank or the receiver can claim it to a western union. I told them that its more convenient if it will be direct deposit. After several days my loveones told me that they haven't received the money yet. i told them to wait. It takes 3wks before I decided to call the store where I sent the money (WESTERN UNION at Tyndall). They told me that its not deposited directly in a bank. So my loveones went to the western union sonce they gave us a control number. Western union branch in the Philippines said that its not the right control number. So I decided to call them again. They told me to call that 1-800 numbers of western union, so I did. The agent at western union told me that the store where I send the money entered the wrong info on their system that is why my loveones in the Philippines can't claim the money. They entered my name as the SENDER...and entered my name as the receiver as well. Totally nonsense! Why would I spend money for the service charge and send money to myself. They even told me to go to any western union and claim all the amount including the service charge so I went to the nearest western union near my workplace. MUch to my dismay, they only give me certain amount not including the service charge. People in that store (WESTERN UNION TYNDALL AVE. WINNIPEG) knows nothing but crap. They are fond of pointing fingers and putting blame on me and to other people. Not even apologizing. They don't even entertain my concerns because they said that they don't have time for that. I believe that if you have a certain business like that, your service ends once the receiver gets the money not once the sender send the money... Hope it makes sense. I am not after with the money, I am after with the SERVICE itself and all the inconveniences they give me. I am working so I don't have time for their LIES. I am hoping for your speedy actions. Hope to hear from you soon because I don't wanna let it pass. Thank you.

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9:45 am EDT
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Western Union fraud and careless company

#‎Fraud‬ in ‪#‎WesternUnion‬ – Don’t deal with this company
Complaint in Crime branch & Police station – No help from their side
This is my kindly request to all who uses Western union for their money transfer; I have very bad experience in that.
On 1st March 2014 my client Joseph sent me some dollar from Lebanon, and before I get some fraud person has withdrawn that money from western union. I was shocked because as per the rule of western union without MTCN number and my identity proof which having my photo no one can get that money.
I have complaint it many times to western union but no response from them. Also, as they said I asked my sender has to make complaint but western union has delayed the process and then also not given us full information. Western union said to my sender that money has withdrawn from agency of it called ‪#‎KCEnterprise‬ from India but western union have not provided identity card[from which money has withdrawn] to us.
Then, I have made complaint to local Police station at Naranpura, Ahmedabad. They said it is case of Crime branch [Cyber-crime] so; they have forwarded my complaint to ‪#‎CrimeBranch‬, ‪#‎Ahmedabad‬. After months crime branch have responded by saying that my money has been withdrawn from #KCEnterprise ‪#‎Nagaland‬, so it is not coming into their ‪#‎judiciary‬ so they are closing the case and the PI of Crime branch told me that he can give me only sympathy for this.
Now worst parts of it are,
1) I lost my money and the money has withdrawn on SUNDAY from western union agency around 9:53AM.
2) Western Union has no office in India to reply [The company which doing crores of business in India have no single office in our country to reply].
3) Police and Crime branch has only sympathy to give and they closed the case.
4) My sender want to file the complaint but there police said the money has withdrawn from India so, it is case of Indian Police and our Indian police says it not come to their judiciary [So, where I have to go]. And, when I asked Crime branch to give me copy of my statement and details which my sender needs to make complaint at Lebanon, but our Crime branch has denied for it.
Now, my problems are,
1) Where should I go to get justice and my money?
2) Which department of India can help me for this [As Police and Crime Branch have raised their hands from this]?
3) Local police has forwarded it to Crime branch and Crime branch said Nagaland is not coming into their judiciary so, which federal department of India covers judiciary of Nagaland, I want to know that, so I can ask to them for justice.
4) Also, from the sources of Western union agencies only, I got information that many people are facing the same kind of fraud but no action has been taken.
If anyone needs more details for this can contact me [ Jigish Jain ]. Please forward and share with as many you can, so, we can save people from being victim like this and they save their earning from this kind of frauds.
‪#‎Westerunion‬ #Fraud ‪#‎NoHelpFromPolice‬ ‪#‎NoHelpFromCrimeBranch‬ ‪#‎FraudInWesternUnion‬

Joe Tatarian Is Western Union is a global company? Is Western Union comes with a global customer service? Unfortunate Western Union promises and security and fast money transfer service is just a cover up to their failure and bad customer service. Western Union cannot keep its promises nor able to secure your money. Western Union only job is to make money and do not care to follow up with its customers. It is not about the amount of money only it is about losing your money internally in Western Union and never care to assist you nor locate your money. Worse where Western Union internal Fraud and carelessness of your money is covered and never followed through. Your complaints fall into deaf ears while making up its policies as you go. Since March 2014 till today Western Union with its disappointing and bad service is unable to resolve our case were I sent money to Jigish and till today September 2014, Western Union and its affiliates covering its failure as a business while making money off everyone who uses its services? Since March 2014 Western Union is well aware of our case and yet to care to assist us. We have done the investigation for Western Union, we have been chasing them, running round the legal and police departments and what Western is doing? BIG NOTHING. Jigish and I put lots of effort to locate the Western Union shop and identified the name whom gave out the money on a Sunday Morning which is strange enough that Sunday is a day off and Western Union service is aware of it. Does this mean Western Union internal is aware of its internal problem and trying to cover it? So simple and so easy we done all the work for them and all what they need to do is to provide the ID of that person who took the money with the help of the Internal Western Union personal without even following up with the security requirements and give it to the Police as requested. More than Seven months and yet Western Union is yet to action and follow up with our case. Why Western Union is afraid? Are they worried about Western Union reputation? Are they trying to cover their internal fraud and our money abuse? On the contrary they are covering their failure and mistreatment to its customers. It is worse when customer care do not get back to you nor care if you complained or not. We may be just one of thousands of customer who lose their money through Western Union and yet to be able to get an answer or Western Union attention to take action.We wish for everyone who is a victim and facing Western Union Deaf Ears, to join us and let every know the truth about Western Union…

So everyone knows, we have been filing complaints and more complaints since March 2014. We have been calling Western Union customer service on a regular based and they are well aware and has everything on their system. So what more can we do? Facing more delays, more excuses and worthless reasons to avoid our case?

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8:46 am EDT
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Western Union payments not credited to bank on time

Our mortgage was sold by Bank of America to Nationstar. We were set up to have mortgage payment deducted from checking account twice a month for the accelerated equity. Greenpoint was the institution that handled that for Bank of america. When the mortgage was sold there was a period of two or three months that although the payments were deducted they were not being credited to the account at Nationstar. They of course reported us deliquent to credit agencies.

They said we were informed to provide the information, however, the only correspondence we had was to inform us the mortgage was being sold.

We have sent all documentation as to payments being deducted and not being credited to the Credit agency, and Nationstar and Nationstar said to contact Western Union. We have been trying to get this straightened out since March 2014. This all occurred in May of 2012.

I am assisting my son and daughter in law. In May 2012 my daughter in law had a brain anuerysm that burst while in surgery. She is lucky to be alive but was in the hospital for 3 months. During that time, my son was dealing with calls from Nationstar but because he was not on the mortgage they, Nationstar, would not work with him. Just kept calling and said to make up the late payments. However, he told them money was being deducted from the account and he didnt know where it was being sent. We have the statements from the credit union, showing payments deducted and by who but they never reached Nationstar.

They wanted to refinance their mortgage because my daughter in law is forced to retire early but the credit agency report is stopping that. Where do we go from here and what can we do to get this resolved.

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11:21 am EDT
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Western Union terrible service!

I tried to transfer £400 using Western Union. The instructions from Western Union weren't clear and I used the wrong transfer method from my bank account and as a result the money is in the Western Union suspense account. I called Western Union customer services when I realised there was a problem and was told to send an email with the relevant details. The customer service staff are friendly and apologetic but powerless. They are clearly powerless, just there to act as a buffer and fend customers off. I'm told that a different department needs to do the work and they can't tell me when the transfer will be fixed or give any reason why a simple task is taking so long. I have asked for the money to be refunded so I can do the transfer again now that I know exactly what I need to do but this has been ignored. This is my first experience of Western Union and I hope I never have to use them again.

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Fred Fellows
Mississauga, CA
Jun 29, 2009 4:40 pm EDT

I received an email requesting that I send $250.00 USD in order to activate an account to receive $10, 0000.00 US daily. I have seen many of these emails & what I want to know is this ligitimet? Please respond.

Thank you,

Fred Fellows

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Rick MacLaren
,
Jan 30, 2008 12:00 am EST

Western Union requires that in order to receive their funds, customers must complete forms with 6 to 7 pt font - too small for the visually impaired to read.

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EDSON FR BONFIM
, BR
Jun 01, 2014 11:06 am EDT
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very good Edison francisco bonfim

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JLSeagull
, US
Apr 26, 2014 12:10 pm EDT
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Western Union should only be used to send money to family or very close friend, people that you would trust with your check book. If you are trying to use it for some business reason, stop, don't. When a person you don't know wants to be paid by Western Union, it is a scam. Your bank may have refused since this kind of fraud is common. If you persist, don't ask your bank or Western Union to refund your money. As soon as a scammer picks it up, it is gone forever, and you won't know the real name of the person who took your money.

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edson8bonfin
, BR
Feb 17, 2011 5:25 am EST

mande novidades pra mim my msn brasil

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edson8bonfin
, BR
Feb 17, 2011 5:22 am EST

make money my msn

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mredson8
, BR
Sep 07, 2009 6:27 pm EDT

edson francisco bonfim

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jayprakash jayntilal zala
, IN
Aug 03, 2009 11:55 pm EDT

now i have every day received email from uk lottory for winning some prize. first given my bio data then person come bombay or delhi in india and say mee some rs.pay to him then given my winning prize. this is ford with mee ? what is this ?

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edson francisco bonfim
, BR
Aug 03, 2009 4:30 pm EDT

transunion /experian / EQUIFAX contato try_ed8@live.com edson francisco bonfim . brasil phone 55 019 [protected] /55 019 [protected] são paulo /campinas ..

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jayprakash jayntilalal zala
, IN
Jul 03, 2009 7:00 am EDT

i have received email from winning some prize of $700000 your amount tranfer in your account give account no.and detail for thies prize transfer what is this ?

nokiaprommo.kingsleywhite@yahhoo.com.hk

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Western Union refusal to send money

I went into a Thriftway store to send a Western Union money transfer. I am aware there are many complaints about sending to countries like Nigeria. I knew who I was sending to a family member. I had sent a transfer the week before to the same place, person and amount. After a 3rd degree worse than if I had been suspected of murder it was okayed. The 2nd time I was grilled again which was OK I answered their question in a courteous manner and completely. After being put on hold for quote 5 minutes actually 45 minutes it was denied. The clerk had called on her cell phone to try to speed things up as her terminal was locked up and she could not process 5 other requests for Western Union and the store's phone was also tied up and could not receive phone calls. I was still holding when they told her it was approved then half way through her procedure they cut it off and came on the phone and told me it was denied because it was suspicious. I think the decision is based not on your answers but on the mood of the decision making person and whether they had a good night with their partner the night before. They had processed it even though no money had exchanged hands. They then told her she would have to collect the money from me and turn around and return it to me in check form I had paid cash. It took a total of 3 hours to straighten out this huge mess that was created by their head being stuck somewhere it should not be. I got very angry and told them if I wanted to burn the money it should be my right. After they warned me of any dangers and released themselves from responsibility it should not be any of their business. It is my money earned by hard work no government handout etc. Their business is transferring money from point A to point B not being a morality decision maker. Now I have been refused by Moneygram, Transfast, RiA odd isn't it. The others use things like your transaction has been cancelled by my request (used by TRANSFAST) when told I did not request that they replied they could not verify or authenticate my information on my profile, when asked what info they pulled the 'FOR SECURITY REASONS THEY COULD NOT TELL ME". This is the most ridiculous thing that has ever happened to me. I am being treated like a criminal of some kind in my own country and as someone else said by people who can not even speak proper understandable English. This of course was after having to push 1 for English. WE AS AMERICANS NEED TO TAKE BACK OUR COUNTRY. Please share this with all your friends out there before it happens to you. I believe their "FRAUD DIVISION" has flagged my name and sent it to every money transmittal company out there. It will be easier, faster and cheaper to take a plane and deliver the money in person.

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Western Union money transfer hold

Used western union to transfer money online to a colleague in Asia to buy parts for our business numerous times. The last time they put my transfer on hold and stated it needed to go through their compliance office for review which is fine. They asked me to send documents proving the reason for the money transfer and I sent them twice. They never called me back. I called numerous times and waited on hold numerous times only to reach an automated voice system which asks for you to leave your contact info so that they can call you back but they never do. I filed a customer complaint on their web site and they send an email stating that the matter was resolved. When you do get on the phone with the customer service they first give you the robotic responses such as "I'm sorry blah blah blah...", they then transfer you back to the compliance voice mail in which you leave your contact info only to re-start the ridiculous phone call circle from hell. its' customer service is obviously set up to deflect your problem back to you and not to resolve it.

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Update by Tony2046
Oct 17, 2013 9:56 pm EDT

They returned my money once I canceled the transaction. Sorry I did not make that clear.

My problem was that they would not transfer the money to my vendor with out an interview with their compliance department but I never received a phone call from them. For two months I called and left messages and sent emails but no one ever called or gave me an answer.

I had transferred money to the same vendor many times before using WU.

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lordnam
Nashville, US
Oct 22, 2013 2:27 pm EDT

I have never dealt with lack of English speaking people in my entire life. They have the worse customer service hands down. I will never do business with them again.

Belleville
Belleville
Cincinnati, US
Oct 17, 2013 6:04 am EDT

I'd like to know was this your first online transfer with Western Union?

Belleville
Belleville
Cincinnati, US
Oct 16, 2013 2:42 pm EDT

How long as it been since you sent the money? I was told that making payments in person is far more efficient but not everyone has access to Western Union agents nearby. This is nothing short of harassment.

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Western Union false advertisement

I received an email from Western Union telling me that I could send money to Mexico for no transfer fee. So, I signed into their website, but the no fee transfer only applied if using my checking account information or bill pay, which would take three days to process using the "no fee" option. So, I entered my checking account information and made the transfer. I got the MTCN number, validating my transaction. On the third day, I entered my account, only to see that Western Union canceled my transaction without telling me. When I contacted them to ask why, they said they could not tell me why. So, I ended up sending the money paying the $5 transaction fee, which went through without any issues. Western Union does not honor its advertisements. Scam & Fraud. Stay away!

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Western Union denied to send money

I've been sending money overseas for over 16 years and today I tried to send money trough w. Union and got a call back telling me in a very rude way that I was no longer allowed to transfer money or even received money and my money is not worth it, f I was so confused and angry am an american using an american company but yet people that barely speak english insulting me and the money was returned and I had to go back a get it, the person in kroger could not tell me the reason why, she just told me that is been happening teller from overseas are sending back the money and blocking the accounts with out a reason that I had to call corporate to start an investigation of course the number I called are always with people with bad accent
My highest amount is been a $100.00 does anyone knows what is going on, I will send a complaint letter

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Update by gpinky
Jun 23, 2013 8:26 pm EDT

the operator number was 558

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rumba83
, US
Jan 21, 2014 12:52 am EST

have the same situation, I have been denied to send money, with no reason

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Western Union blocking my name

dear sir /mam;

good day i just wanted to know why i can recivie the money as my friend send to me, , it says my name is blocked
may iknow what is the reason of blocking my name in western union?please i wanna know why western union office blocked my name .and how long it may take for blocking my name? and why they do it, whats wrongs with my name?

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Western Union money transfer

Western Union hides worldwide its exact store where the fraud had been done and with that deletes all possibilities for investigations of your money, . Of course the next crime that only can mean that this address is Western Union itself or US governmental sections (FBI or judicial authorities)|.In all these cases your transfer never was sent to the place you ordered it!..
For all victims please read the following carefully to get your money back:
Office of Attorney General Terry Goddard

STATE OF ARIZONA ANDREA M". ESQUER
DEPARTMENT OF LAW PRESS SECRETARY
12 75 W:. WASHINGTON STREET PHONE: [protected]
PHOENIX, ARIZONA [protected] CELL PHONE: [protected]
WWW.AZAG.GOV
FOR IMMEDIATE RELEASE

Western Union Agrees to Warn Consumers
About Fraudulent Money Transfers
(Phoenix, Ariz. – Nov. 14, 2005) Attorney General Terry Goddard today announced an agreement with Western Union Financial Services, Inc., which will address concerns about the company’s wire transfer services by fraudulent telemarketers.
Goddard joined Attorneys General representing 46 other states and the District of
Columbia in this agreement. The accord calls for Western Union to fund an $8.1
Million national consumer awareness program, and to provide consumer warnings on the forms completed by customers using its wire transfer services. Western Union is a wholly owned subsidiary of First Data Corporation, based in Greenwood Village, Colorado. The agreement addressed the high number of “fraud-induced transfers, ” money wired by consumers to fraudulent telemarketers and other scam artists. For example, some telemarketers use a “lottery” scam, in which they tell consumers they have won a large sum of money but must pay taxes or other charges in order to claim the winnings. The victims are then directed to send the money by wire because wire transfers are fast, there are transfer agents in most communities and funds can be picked up in multiple locations.
“The warning Western Union is placing on its documents is clear and prominent, ”
Goddard said. “It will help consumers protect themselves. We need ‘third parties’ like
Western Union, and other financial institutions, including banks, to help us fight
consumer fraud.”
The problem of fraud-induced transfers is substantial. Based on a survey conducted by seven states, it was estimated that over 29 percent of Western Union transfers in
excess of $300 from the U.S. to Canada were fraud-induced, representing 58 percent of the total dollars transferred and an average of over $1500 per transfer. Total American consumer losses to Canada in the year 2002 alone were estimated at $113 million.
The agreement reached with the Attorneys General and Western Union requires:

Office of Attorney General Terry Goddard
Office of the Attorney General
Page 2
?Western Union to place prominent warnings to consumers about the dangers of
fraud-induced wire transfers. The warnings must be in English and Spanish, and
appear on a new front page of Western Union’s Send Form. Comparable warnings
are required for telephone and Web transfers.
?Western Union to pay $8.1 million over five years for national peer-counseling
programs to be overseen by the AARP Foundation and designed to reach at least
three million consumers.
?Western Union to reimburse the amount of any transfer, plus fees, to any consumer
who requests, prior to pickup, that a transfer be stopped and who reasonably claims
that the transfer was fraud-induced.
?Western Union to send monthly anti-fraud emails to its agents, revise the
company’s agent training video and manual, and provide enhanced training to
agents with elevated fraud levels at their locations.
?Western Union to terminate agents who are involved in fraud and suspend or
terminate agents who do not take reasonable steps requested by WU to reduce
fraud.
?Western Union to block wire transfers from specific consumers or to specific
recipients when Western Union receives information from a state that there is
reason to believe that fraud will occur, until such time as the consumer is counseled
on fraud and requests resumption of the transfer.
###

But do not worry: As US Governmental authorities also make money with your frauded money and how will be explaines in my next publications

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joseph
,
Apr 23, 2008 10:32 pm EDT

I sent some money through my friend to madrid spain but unfortunately the receiver has left the company and gone to another country, my agent doesn't have any particulars of him, now western union is refushing to return the money. when we send money through western union we never check the receivers character so how can you blame the person who send the money.
So please we want the money back urgently.

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sophie281988
Lakewood, US
Sep 25, 2009 4:50 am EDT

i still cant believe it! 3 days ago my mum sent me from germany 3000$ per western union ! they told her i can pick up the money 1hour later at any western union station, she also paid almost 200$ to transfer the money! then i went to a western union station the gave me a check cause the told me they dont have that much money ! wtf? and then i went to my bank and they wont let me cash the check! so i called western union and they told me to go to another western union and i will have no problems to cash the check! so i did that...and then they told me that the check allready been cashed! wtf ? i did never cashed this check! so they told me to go back to the store where i got the check from, i did that and the called western union to "fix" the problem.they told me its fixed and i could go to any western union and cash it ! i went back to the other store ... and i had to wait another hour untill they finally told me they can cash me 1 check and that would be 1000$ cause they didnt had enough money either and then i had to pay 30 $ to cash my check ! why the f*** do i have to pay AGAIN to get MY MONEY ? and they told me the rest of the check i HAVE to cash at the store where i actually got my checks from ..well so again i went back to this store and told them that i have to cash it here ... and the guy told me that is not possible cause he will never have that much money ! i just went crazy and dont know what to do! i will go there again tomorrow and if they dont give me my money i will call the police omg! and i will never use western union to transfer money again! btw the address is from the store who issued me the check and his name was steven last name unknown

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wuv2009101
London, GB
Oct 02, 2009 12:50 am EDT

ONLY ONE PERSON FROM CHINA HAVE GOT HIS MONEY BACK WITHIN 2 MONTH. I CALLED HIM JUST NOW. WE HOPE WE CAN UNITE TOGETHER GET YOUR MONEY BACK!

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kirstie23
, NZ
Nov 06, 2009 5:06 am EST

- Dear, Friend,

How are you today? I write to inform you that we have already sent you USD5000.00 dollars through Western union as we have been given the mandate to transfer your full compensation payment total sum of USD800, 000.00 via western union by this governemnt.

I was calling your telephone number to give you the information through phone but you did not pick up my calls throughout that yesterday even this morning.Now,

I decided to email you the MTCN and sender name so that you will pick up this USD6000.00 to enable us send another USD5000.00 today as you know we will be sending you only USD5000.00 per day.

Please pick up this information and run to western union to pick up the USD6000.00 and call me back to send you another payment today, Contact person:(Mr.Tony Uba).TEL:+229-[protected] E-mail:(w_uniontransfer@cooltoad.com) pick the $5, 000.00 USD6000.00 today.

Here is the western union information to pick up the USD6000.00;MTCN:[protected] Text Question:HONEST Answer:TRUST Amount:USD5000.00 I am waiting for your call once you pick up this USD6000.00,

Please email me your direct telephone number because I need to be calling you once we send any payment for the informations.

Thanks Mr, Jude Ede,

i have 3 other emails regarding this from the same guy but with different details, i have tolda him (i know this is a scam) that i dont do western union transfer and would like to do it through paypal(then i can track his isp), his reply to that was : I was able to see mail, but it did not clarify what my mail was about. The money is for you, and it is ready for you. I do not see any reason why you should not look out for small money just to respect the requirement and get the 5000 USD.
I am sure, in life there is always sacrifices to be made, if you need to succeed.
PayPal does not work here in Benin Republic, West Africa; you can also use money gram if it works there to send the money in question or Money Express.
I thank you so much for you understanding and do try to send me your correct Phone number.

Tony Uba
Tel:00229-[protected]

They say a sucker is born every day and this guy doesnt realise what other people are involved, unfortantly people do fall for things like this and they need to be stopped.

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jessiemarsh
, NZ
Dec 11, 2009 3:20 pm EST

ATTENTION: JESSIE MARSH, FROM OFFICE OF THE WESTERN UNION MONEY TRANSFER.‏
From: Western Union Office Western Union Office (western_unionoffc@live.com)
Sent: Thursday, 10 December 2009 9:04:27 p.m.
To: jess.allan@windowslive.com

Welcome to Western Union

Send Money Worldwide
Office Line : +[protected]
E-mail : western_unionoffc@live.com
FROM OFFICE OF THE WESTERN UNION MONEY TRANSFER.
COTONOU BENIN REPUBLIC/ADDRESS 455 AGBOKOU, ANKPA
ROAD OPPOSITE TUNDE MOTORS COTONOU.
WEBSITE.www.westernunion.com http://site.www.westernunion.com/
MOBILE PHONE:+[protected]/ +[protected].

ATTENTION: JESSIE MARSH,

WHAT DO YOU MEAN BY MY SEE MY NAME IN SCAMMER LIST? PLEASE CAN YOU FORWARD THE SITE TO US NOW? AS YOU CAN SEE HAVE TRIED OUR BEST TO TRANSFER YOUR FUNDS TO YOU, THEREFORE IF YOU REALLY WANT TO LOSE YOUR FUNDS LET US KNOW NOW, SO THAT WE WILL REFUND YOUR TOTAL FUNDS BACK TO MR. UCHE EZE BECAUSE WE TOLD YOU THE REASON WHY WE DID NOT DEDUCT THE FEE FROM YOUR TOTAL FUND, DUE TO WE TRIED TO DEDUCT THE FEE BUT THE MINISTER ADMINISTRATOR TRUST FUND OF BENIN REPUBLIC TOLD US THAT NO ONE HAS ACCESS OVER YOUR FUND AS IT HAVE BEEN SIGNED AND STAMPED THAT NO MONEY SHOULD BE DEDUCTED UNTIL IT GETS TO YOU TO AVOID ANY MISUNDERSTANDING BECAUSE IF ANY ONE HAS ACCESS TO THAT IT WILL INVOLVE YOU LOOSING YOUR FUNDS, SO THAT WAS WHY WE DID NOT DEDUCT THE FEE OUT FROM YOUR TOTAL FUND AND IF IS POSSIBLE FOR US TO DEDUCT THE FEE WE WOULD HAVE DONE THAT SINCE FOR YOU.

WE ARE WAITING FOR YOUR URGENT RESPONSE.

BEST REGARDS,

BARR. KENNETH LIEN.
FORIGN OPERATION MANAGER
WESTERN UNION OFFICE BENIN REPUBLIC
THIS IS OUR CONDUCT CODE ( 303).

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Kathy L Dennis
, US
Apr 04, 2011 11:10 am EDT
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THIS THERE A NAME MR. PADDY MORIS WORKS IN THE WESTERN UNION IN CONTOU BENIN OF REPUBLIC

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cdechoix
Albuquerque, US
Nov 10, 2011 3:19 am EST
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Western Union cannot even handle a small money transfer. I tried to transfer $350 online to my daughter who was having a medical emergency overseas. I made the transaction online (MTCN [protected] ). Western Union withdrew the money with their fee from my bank account. They promised online that the money would be ready for pick up in 3 days. After 3 days there is no money available for pickup? I called WU and they ran me through several supervisors and I could not get any kind of explanation why they could not handle a simple $350 online money transfer? I have not received a refund and I feel Western Union online money transfers are a big scam. Next I am contacting the Bank of America to see if they can track down these cheating scammers and try to get my money back.

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Rosa Ana
Coral Gables, US
Oct 22, 2012 9:17 am EDT

On October 3, 2012, we sent $4, 000 throught Western Union to Gonzalo Sanchez-Ubanell. My son was going to study abroad in Madrid, Spain and needed the money once there to settle (books, look for an apartment etc). He arrived in Madrid, Spain on October 8, 2012. He went to collect the money and they told him that it was picked up on October 5! Since then it has been an uphill battle with Western Union and they are not refunding us the money. After a complaint they concluded that the money was "release to someone with the pertinent information and a gobernment ID". We told them that the recipient was not even in the country (Spain) at the moment of the pick up. We could produce plane ticket, passports stamps of entry etc. They do not care. They even sugested that we are triying to rip off Western Union triying to collect twice. They do not give us additional information to go to the police, like the copy of the supposelly "ID" that the thief presented to collect the money based on the premises that "We have to protect" the privacy of their clients (a thief)! They have left us in the cold and treated us like we are the thieves and not a customer. TOTAL UNPROTECTED IF YOU ARE THE VICTIM OF A SCAM WITH WESTERN UNION.

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حسين ابو عمشه
, LB
Mar 31, 2013 7:01 pm EDT

ارجو المساعده لماذا لا تسلمون العمله كا تستلموها ارسلت مبلغ 1000دولار الى سوريالم يسلمو دولار قالو لا نسلم الا بل العمله السوريه وانا قد حولت من قبل وسلمو دولار اجو ان تحلو المشكله واريد ان اعرف السبب لماذا لاتسلمون دولر؟؟؟الفرع الخاص بكم في حلب وشكرا

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dr.helal
, PH
Dec 01, 2012 4:33 pm EST

The same happened to us, 8 money transfer by Western Union are stolen by some one, not the recipient and Western Union refused to cooperate

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Western Union I need the details about the sending message to receive the money the senders e-mail id is true or fake or scam send details//?//??/

To
consumer complant board

Respected sir
I need the verification details about the sending attached below e-mail ID details about this e-mail is true or fake to communication for this below e-mail ID send the verification details to receive the money from the western union of the below e-mai ID and I also communication for the e-mail ID or not .
----------------------------------------------------------------------
ATTACHED MESSAGE BELOW
--------------------------------------------------------------------
E-mail : "WESTERN UNION"

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THANKING YOU
SANTHOSH
03/03/2013

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Update by ......santhosh,,,,, d b
Mar 05, 2013 10:59 pm EST

send me the details the below email ID is true or fake or scam or fake send me the with full details

E-mail : "WESTERN UNION"

send me the details about the email ID is true or fake about the details

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Western Union Money Transfer

I made an electronic transaction from their website and two days after I still didn't get confirmation and on the third day, they sent back the money to my bank and it will arrive in 5 to 7 business days...up to date pass 9 days and still they don't return my money.

Stay away from Wester Union WU Pay..its a OnLine SCAM company that will manipulate your Bank and hold your money. I have made many phone calls and send many email with zero positive answer.

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zhiling
, CN
Mar 12, 2015 11:37 pm EDT

Can a western union agent anywhere in the world write a wrong sender country and the money will be available for pick up. other than the country he or she is in?

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noris
, CO
Jan 28, 2010 8:05 pm EST

Mandan correos que gano pemio qué se debe Consignar 200 dólares

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sati6
Staten Island, US
Dec 12, 2009 2:54 pm EST

I am a returning customer, trying to send money to the same person on record with them.
I wanted to use a different card and a group of questions was put to me. Answered all of them. The message came that I have to call WE. I called them and on top of all the questions they want to know my social sec. number and who do I pay the mortgage to and how much. Are they stupid? What is next?
After that I could not even use my old card. Had to go to the nearest location and bring cash.
Unfortunately there is no competition. I would newer use them again. Monday I am selling their stock, I do not want to hold on to the company that is being run by idiots.

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