Western Dental Services
reviews and complaints

After having lost insurance coverage to go to our regular dentist was forced to use this company who will refer to less than adequate! They gave a list of required work to be performed which seemed reasonable; however, finally being able to go back to my regular dentist, found that the work they claimed to have performed was in fact not done! Now I have to go through the process again or should I say correctly by a reputable dentist...Beware before signing a contract with these crooks and would recommend getting a second opinion before letting this chop shop go anywhere near your mouth.

They should not be allowed to even call themselves a dentist and would never recommend anyone stepping foot in their filthy office.

BEWARE OF WESTERN DENTAL! I’m 45 years old and this was my 1st cavity filling experience ever. The 1st time I went in the found a cavity and wanted to fill it immediately. They gave me an appointment for the very next morning. I waited 5 hours to be seen. They pulled up some one else record and filled the wrong teeth. The fillings immediately fell out. I called back and told them I was in pain and could not eat. They said they could not see me for another week. I asked for the manager. He would not speak to me. I asked for the receptionist and the manager’s name and they hung up on me. The service is like a fast food restraint. Only the $$$$$$ and people number count matter to them.

I made an appointment with the Folsom office, which is the nearest dental office to me that accepts Medi Cal. It's 78 miles away, or 90 minutes drive, each way. I got there early, and filled out the forms. I went right in, and the radiologist did a great job on my full mouth xrays. She took my Blood Pressure( BP from here on). It was about 152 over 102(high).The doctor came in, and started dictating the exam to the assistant, without introducing herself( an Indian woman). I told her I was on BP meds, recently, the last 2 weeks. The office mgr. went over an estimate with me for a crown, a $1000 deep cleaning, and a partial denture for the uppers. Total over $2000. I opted for the extraction I came in for, and the Dr. came back and asked her to take my BP again. I told her the radiologist had taken it about 20 min earlier. OK. so, she came back in a few minutes, and said she could not do my extraction because of high BP, and it had to be under 90 on the lower number. So, I waited a week, drove an hour and a half each way, and got no service. Medi Cal needs good dentists, who are not just out to rip people off. Stay clear of Western Dental, is my advice. I will never go back there.

I had my daughter and son go to this dentist in April 2014. They both were checkups and ended up with my daughter getting her fillings and my son had a cleaning. I wanted to go thru them for my son who needs braces but his dad said no that they are the worst dentist company to go thru so only daughter did her fillings there. My insurance covered both and only my daughter had a patient cost which was 331.80. So they printed the pre made payment stubs for the months which was the around 34.00 monthly, always paid on time every month and the last month was supposed to be January 1/25/15 and the remaining is 42.80. We would get the monthly statement also by mail with the updated contract every month showing what we paid and what is remaining on the balance. So we have our last statement dated 1/30/15 and showing the contract balance is 41.80, must of paid 1.00 more somewhere. So I would think that every month as the balance is getting lesser and low and behold, my daughter paid today the remaining for the 41.80 instead they said it was late so it is 67.00 with the late payment fee. Fine, we paid the 67.00, they printed out the receipt with a balance of 151.00? I called and asked why are you charging me when we have audited on our side every month what we paid, why didn't someone notify us that this is incorrect or if the insurance added something. They are the worst dentist and worst of all my son's dad warned me not to go with them cause their billing is the worst and they will mess up your account. No wonder people with medical is covered and don't have to worry about a bill.. i will never ever go with them again.

Was on hold for 30 min only to be transferred to another person. Stayed on hold for another 20 min for them to tell me they do not have any emergency appointments available. I called lastnight at 7pm and a doctor calls me back at 3am! Western Dental is just horrible. Not to mention the staff! Ok. Unbelievable.

I went in and have my daughter checked by their Ortho Doc.
At first everything went well. We 2 insurances covering my daughters braces. Then
problem starts coming in. First, they never get our “Basic Info” like Names,
address and Phone numbers correct in spite of repeatedly request to correct
information resulting to not getting any billing. They’ve claimed that I they
have called me and turn out they my number wrong. Then I’ve walked in their office
to pay and asked for billing statements and nothing came in. Then due to non
payments, they forwarded my account to their collection agency which we paid
everything in full. I called in and schedule for my daughter since it was
almost 6 months before we get this resolve. Second: During my daughter’s confirmed
Scheduled dental appointment on Oct 9 @3:30pm, they told me that we are
scheduled on Oct 30. I asked them who scheduled that appointment, and the
receptionist told me that it was their stupid corporate office. Again, their old
Bolognese take effect where they called me with the wrong number. I told them
this is not right, worst, they told me that our Two insurance didn’t pay their
part at all and it shows we owe the another $800. We called and verified our
insurance and apparently Western Dental didn’t
do their job to bill them. They denied my daughter to be seen and even rescheduled
it according to their time.

Please dont go to any Western Dental! The worst in service!

On 9/6/2014 I called to get an emergency appointment for my husband. I explained to the women that he was in a lot of pain and needed to be seen. She gave us an 11:45 appointment. Mind you we live 55 miles away. 15 minutes later my husband gets a call from Western Dental to confirm his 11:45 appointment and to let us know that the doctor goes to lunch from 12:00 to 1:00. First of all if you know the office is closed from 12-1, why schedule us for a 15 min appointment. He calls back and gets and appointment for 1. We get there and we are told that the doctor can only do x-rays and an exam and that we would need to come back on another day for anything else that may need to be done. We explained to them again the reason for the visit and they said that it didn't matter that they were already booked up for the day. We also explained that we had just driven 55 miles to get there. This company is only based on getting money. They don't care that patients drive from miles away and that most patients are in a lot of pain. I ONLY explained myself and the pain my husband was in ABOUT 4 TIMES. When they scheduled the appointment they knew it wasn't for a routine cleaning and it was for an emergency. If you knew he couldn't be seen and treated on the same day why would you make us drive that far for NO DAMN REASON! Why not tell us up front that they would only do an exam and that the doctor was already booked for procedures that day? We will never us Western Dental and we will tell everyone we know not to us them either.

This company called western dental is terrible. . . Unprofessional, rude, negligent, liars, discriminating.
I went in to my local western dental for treatment had some extractions done etc. . . On medi cal need a root canal had to dang near beg for that, because they don't want to do the root canal if you receive medi cal, because medi cal only pays for certain types of crowns that western dental obviously don't want to use they dont even offer root canal to savable teeth if you are on medi cal. I had to get a second opinion about my teeth from managing dr. Who said that i could get the root canal so anyhoo the person that sends the authorization to medi cal was supposed to send it that day. . . Fast forward 5 or 6 weeks later i called today the person spoke with could not find any sent authorization so she resent it and told me to call back in 2 wks. . . I then proceeded to call corporate what a mistake that was the girl on the phone couldn't find an authorization either, she was half listening to me and misinterpreting what i was saying, so she called the local and put me on hold, she came back to the phone saying that she spoke with the office manager and that i had agreed to something else. I told her that he was a bold face lie, and if i had agreed to something else why would i have called at this time when the authorization should have been back, or at least they could tell me a date that the authorization was sent, she could tell me nothing. . . These are some of the most incompetent so called professionals that i have ever seen, the office staff is not friendly maybe one or two people are nice and friendly the office manager is a jerk and liar. The corporate here in california hires people who do not have proper phone etiquette well at least the one that i spoke to in corporate today to me she was semi combative. . . I tell western dental what, if the don't get it together with their shady dentist, and staff, and their billing and discrimination against medi cal patients they are going to have one of the biggest law suits in history. All i know is that i have a tooth right next to the one that needs a root canal this tooth needs a filing i kept asking can they fill that without an authorization but the dentist act like they didn't want to do it so they didn't. This is the worst dental experience that i have had in my life. I wouldn't recommend a dog to western dental for treatment. Poor business practices, poor customer service, bad dentist. No chairside manner. Too pricey. Don't walk away from western dental ruuuuuuun away from western dental. . . Please this is happening all over the country where there are western dentals, complaints, complaints, and more complaints. They won't do anything about. I will be searching for an attorney and another dentist asap.

I got braces with Western Dental first thing first with out signing anything I ask for a free consultation they did x rays a we sat down and she told me its was going to be 4665 and my insurance was going to cover 1500 which I already knew my insurance don't cover ortho but she refuse to listen to me then we look at the contract she instantly added gold braces which was an additional 250 give or take 50 bucks.I told them that my schedule was not flexible she said no problem they will work with you I later found out that wasn't true. The first 3 visits the wires where not added then the next couple of visits they focus on straighten my bottom teeth a now there working on my top teeth...I recently had braces for about a year with a different company but I could not afford them anymore my teeth where straight in less than 6 months and with Western dental its being 9 months and they just started working on my top teeth every visit I feel little or no pain on my teeth and they schedule me every 1 and half month and I started to look at my contract and it states after 2 years there will be an additional charge of 160 every month, well that explain why they are taking there time. My cousin has braces with Western dental she said she has not started on her bottom teeth yet and she is a couple months ahead of me...I don't recommend this place

I went to western dental for implants consultation, they checked my insurance and presented me with contract.
I agreed, signed the contract and work begun.
When I got my statements my total was never the amount, that was on contract, and when I asked lady in the office she said that it will be fixed. After 5 month it's still not fixed.
To make things worth, my monthly payments which are made through my banking online, are never posted on time, and every month i'm charged late fee. To fix this I have to go through my banking on line services to reverse late fees. And we go through this every month. They are cashing my check and week later sending me collection statement.
When I call them I can not reach anyone competent to help with this matter. It's a pure madness. I will never have any other services there or refer anyone to them.

They are a rip off! Took my daughter to initially get her teeth cleaned, however they recommend you see the ortho before hand. Well I did that and they informed me my daughter would need braces due to gaps when she bits down, and mind you I'm not a dentist. So I followed their suggestion and got my daughter braces. Now this was in April! Met with their financial people who are by the way dental assistants who I believe are not certified to go over payment solution IDK. My daughter has straight teeth too. Then I went in to get my teeth checked out, and I had to do the same, see the ortho. And I never had braces in my life as i was lucky my teeth were straight. But the Ortho man suggested braces if I wanted a complete straight smile. That didn't happen! My daughter had taken her braces off because they wouldn't see her as I was 3 months behind in my payment which was a bunch of crap! Mind you she had a wire sticking out and they still wouldn't touch her. And so the wire was scrapping the inside of her cheek and started bleeding, and so that's what lead up to her taking them off. So to anyone who wants to go to Western Dental keep in mind they are all about making money even if you have a small dental problem $$$$. I had lost my job which lead me for a couple of months behind, but have been working on catching up. They had already threatened me if I don't catch up they will send my account to a collection agency and their costumer service reps. are rude. It just seems that they get you when your down when it comes to $$$$$, as they don't care your mouth only whats in your wallet. Western Dental is once again about making $$$$$$$$$$$$$$$$. Had I known this I wouldn't of put myself in this BS...

Horrible! The worst experience of my life these people have no idea what the f* they are doing. I got my teeth pulled in order to prepare my mouth for braces and in return got a surgery that was horrible I could feel most of the pain and their was so much pressure I wanted to cry. They clearly hit a nerve because I couldn't feel my lower lip and chin for over 6 months and its just now getting at about 90% back. When I got home I called and they just told me to come in and talk to the dr. So I did just to hear a bunch of excuses and it happens and its probably going to get better. They made me pay for it all calling 6 to 7 times a day for 34 dollar payment. I brought in the full 400 and told them to never call me again and but the time I had gotten to my car they had called 2 times from the corporate office. Worst dental office ever never go her its not worth the pay or the service they are unskilled money hungry #s.