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Western Dental Services
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2.2 290 Reviews

Western Dental Services Complaints Summary

86 Resolved
204 Unresolved
Our verdict: Engaging with Western Dental Services, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Western Dental Services reviews & complaints 290

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6:10 pm EDT
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Western Dental Services balance billing

I went in for braces and they told me I needed a cleaning which was $80 that I paid due to the fact that I had no insurance. Told me I had 7 cavities! I’ve never even have had cavities before it was going be to be over $1000, but I was able to make a monthly payment. As soon as I got home I filed for Medical and got medical that same month, so it was going to cover all my expenses. The lady in the front said that when she swiped the medical card it wasn’t showing that it would cover. My mom works at the welfare office and was looking at my file that exact second. Once I told her my mom was on my file all of a sudden it was showing that it would approve. They told me I do not need to make payments. This was early February and now it is April and Western Dental Collections keeps calling me and saying I owe them. I called the western dental office and they told me they fixed it, this has happened for times them, “fixing it” but within a week I’m getting more calls. They told me they put my balance at zero, and said if insurance doesn’t pay I will have to owe without late fees. Yet, they still call. I finally called medical and they told me that they already paid it all off. I DO NOT recommend western dental! Now, I am currently waiting for my $80 plus first months payment $100 reimbursement.

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John Joe 2013
Long Beach, US
Jun 11, 2013 9:23 pm EDT

I will not use this facility anymore. I was charge for services which I never asked for or received.
My crown is poorly done and doesn't not fit properly. There is huge gap on both sides of my tooth. Every time I eat, tons of food get stuck in those gaps. Also there is a big bump behind my tooth causing me to have speech impediment. I told the dentist all about it and all was ignore. The dental insurance representatives are all so damn lazy and won't do anything for me. What can they do? nothing. Now I have to pony up another $1500 for a crown to be made right.

God Bless for complaint board (dot) com where I can air the wrong done to be.

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8:55 pm EDT

Western Dental Services tooth extraction

ABP 506

I am very unhappy with my treatment...I had two teeth pulled on Feb. 11 2013...And I have been in pain since, another one next to one of the teeth got a abscess and had to be pulled on Feb 22 2013. and it has not healed and there is a hole or dry socket that will not heal...I went in on March 15 2013 to have a follow up on it, , , , since it just started to hurt more than normal for about a week...The dentist filled the hole with some paste made with oil of clove...and said comeback Monday March 18 2013. So I made appointment for Noon...Showed up at noon and they said I had no appointment. They said to wait and they will fit me in 1:10 and I am still waiting...I had to leave with out being seen. I will not return and I am planning on filing a complaint...I have been in pain since Feb 11 2013 and nothing is being done to fix it...
Plus on the phone prior to my first appointment I was given a estimate that a simple extraction would cost $119 per tooth...When I go there after my exam is went from $119 to $179...for simple extraction...
I will not return there...I will be getting a second opinion...and will seek legal services.

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7:10 pm EST
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Western Dental Services rudeness/ irresponsible

When we heard about Western Dental on television, we decided it was time for my braces. When we first got there we didn't think much of their rudeness. We figured they were having a bad day, but their rudeness continued. Not only with us, but with other people too. ESPECIALLY the receptionists, probably the most rude of all. The snap at the people who come up for questions, even if they are old fragile people. Once, when i was waiting for them to call my name to tighten up my wires, and old fragile man that had been sitting there since i got there went to go ask her when it was going to be his turn. she responded " sorry sir but we always take a long time to call in new comers. we'll call you in RIGHT now" in a tone NO ONE wants to be directed in. Really lady? Should you attend new comers first so they can think good of this place and keep coming? When you address them to ask a question, they look at you like you interrupted THEIR conversation about shoes. (they talk about the stupidest things)
Once, when one of my rubber bands came off my braces, i called to make an emergency appointment. ( the orthodontist ladies do a lousy job with your teeth too, always hitting on the main doctor) I went up to the lady up front to request my appointment, since on the phone they had told me to just come and tell them what happened, the lady told me she would sign me in. Three and a half hours later they call my name and direct me to a chair. They start talking to me and telling me all this stuff like chains and stuff and i'm like "NO i just got them tightened yesterday! I'm Anna (my real last name)" Then they said OMG you're not Anna Torres. I said no and that my rubber band had fallen off and i had swallowed it. They put it back on and the other Anna came in and they told me if i had made an appointment and i told them yes, the lady up front signed me in. The lady (probably the only decent person working there) checked the list and told me no one ever signed me in and that if i would have been signed in, i would have gone home hours ago. SUCH a waste of time. That night i had to do tons of homework and didn't finish till late that night.
All in all it is one of the worst dentist place everywhere! people are rude and the receptionists are so rude you can tell that the people's self-esteem is lowered about 50% once they are done talking to them. They talk to people like dogs like they don't know anything. I thought it was some kind racist thing since i kinda look Arabian, but in reality i'm Mexican. Not only to me, but to everyone even to their own race, which is Mexican. Can't they have a little compassion for their people who work so hard, and still can't afford a decent life? These people are idiots and deserve to get fired. Even my DOG is nicer than them.

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10:05 pm EST
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Western Dental Services is the reason i'm never going to a dentist

I was always scared of going to the dentist and after I visited western dental in redwood city, now im never ever going to any dentist. I had an appointment at 8am. I arrived on time and was locked outside because they had an emergency. 2 secs later I herd them singing happy bday. To me that was fine. Now the reason y i'm pissed. The dentist had me seated and gave me a shot. Right after the shot he sed he had another "emergency" and left me..., for an hour! By then the numbness was wearing off. Right when he got back he sed nothing and gave me another shot and mind you I am terrified of needles. And while lieing there I found out his "emergency"... Breakfast. He left me there and went to have breakfast. How I know? Because they were laughing an talking about it while I was suffering in the chair. Had a filling in 2 teeth, a root canal and had a fake tooth put in. A week later both fillings came out 2 days apart. The tooth that had the root canal is inflamed n have been inflamed for the last year. The fake tooth came out 2 n a half months after visiting them. Do yourself a favor, please please find another. I am scared for life.

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ELISIVA
, US
Mar 27, 2013 2:07 pm EDT

REDWOODCITY WESTERN DENTAL IS THE WORST THEY CHARGE FEES TO MY MONTHLY BILL I HAD NO CLUE OFF. TOTAL RIP OFF! I WOULD NOT RECOMMEND THIS PLACE. EVER! PLEASE SAVE YOUR MONEY AND THE TROUBLE. NOT HAPPY AT ALL AND BAD SERVICE, THERE NOT UP TO DATE NOR' GIVE YOU A HEADS UP ON ANYTHING. THEY JUST WANT MONEY AND TAKE TOTAL ADVANTAGE. THE STAFF ARE THE WORST A BUNCH OF MEXICANS THAT SIT THERE AND GOSSIP ALL DAY OFF CONSUMERS. UNPROFFESIONAL!

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10:49 pm EST

Western Dental Services over charging

This is what happened to me...they told me a simple extraction would be $119, at the low end. But I would have to pay $39 for xrays and consultation ...Went in paid the $39 fee...after exam. They tell all my teeth but 5 need to be extracted and I need upper dentures and a lower partial...est cost of $4, 315 with plan with $1, 079 Down payment...Never telling me that I had to sign up for a plan...The first time I heard anything about a plan is after i read the estimate...$8, 940 with out plan...What plan. And if all I wanted was the two teeth pulled that were hurting ( upper 7 that had a cavity and upper 12 that was so loose It was hanging by the roots) That each would cost $179 per. tooth...for a total of $358 with plan...$882 with plan...What you said $119 per tooth...At $179 per that's 33% increase...That's crazy ...I was in pain...So I had them pulled...I had to pay them $125 down with 4 payments of $47 and a 5th of $45 for a total of $358...a $120 more than the estimate...And the 12 upper tooth was as simple as you can get...

Read full review of Western Dental Services and 2 comments
Update by theCaliforniaKid
Mar 18, 2013 9:03 pm EDT

Well its March 18 2013 and they ended up extracting 6 upper since it to was infected...on Feb 22 2013 and now I am still in pain...the upper 6 never healed and it appears to be a dry socket, there's a hole in the gums where the tooth once was...24 days and it will not heal...I am in so much pain...I cannot eat or sleep...I am just suffering...
This is the message I sent to western dental today...
ABP 506

I am very unhappy with my treatment...I had two teeth pulled on Feb. 11 2013...And I have been in pain since, another one next to one of the teeth got a abscess and had to be pulled on Feb 22 2013. and it has not healed and there is a hole or dry socket that will not heal...I went in on March 15 2013 to have a follow up on it, , , , since it just started to hurt more than normal for about a week...The dentist filled the hole with some paste made with oil of clove...and said comeback Monday March 18 2013. So I made appointment for Noon...Showed up at noon and they said I had no appointment. They said to wait and they will fit me in 1:10 and I am still waiting...I had to leave with out being seen. I will not return and I am planning on filing a complaint...I have been in pain since Feb 11 2013 and nothing is being done to fix it...
Plus on the phone prior to my first appointment I was given a estimate that a simple extraction would cost $119 per tooth...When I go there after my exam is went from $119 to $179...for simple extraction...
I will not return there...I will be getting a second opinion...and will seek legal services.

Update by theCaliforniaKid
Feb 13, 2013 9:28 pm EST

Western Dental has payment plans...and I was not sure I would have the $39 plus the $240 on hand...I did raise the money by the time I went to the dentist...I suffered two weeks prior...But no matter as I discovered today that I need to have 6 upper removed as well since they damaged the nerve in that tooth ( they did not rock the tooth back and fourth to loosen it up but forced it braking the tooth fragmenting it into the adjoining socket area )and another Dentist will have to repair the damage to the 7 upper since there appears to be nerve or bone fragments still remaining..in the socket.., , , and a infection has set in...I am in more pain now than I was before...Just the cost that I will have to pay to have a REAL DENTIST REPAIR WHAT A WANT A BE DAMAGED...

Update by theCaliforniaKid
Feb 13, 2013 6:46 am EST

I already paid for X rays and the exam of $39...And I know what a extraction is...not my first one. And anesthesia is always part of a extraction and is included in the cost...And a estimate has a starting point...a simple extraction for this area starts at $85. If you did your research as I you would know that Western Dental has history of inflated pricing...Any other Dentist in this area would of charged no more $120 per tooth for a SIMPLE EXTRACTION. And some less.

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Why The Long Faces
Why The Long Faces
, US
Feb 13, 2013 6:12 pm EST

Then I ask WHY you did not go to one of these other dentists who would charge you only $129?

Why The Long Faces
Why The Long Faces
, US
Feb 10, 2013 9:11 am EST

Maybe you should be reasonable. Estimates are just that: GUESSES. You asked for an estimate on the extraction: $119 for each tooth. Of course you are going to pay extra for Xrays and anesthesia. Extractions ain't cheap, and an extraction is not a simple tooth pulling. Extraction means they have to forcefully remove the teeth which costs more.

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3:15 pm EST
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Western Dental Services nerve damage-overcharged-collection calls-paid in full cash

I am looking for an attorney to help me get some of my money back. Western Dental changed my treatment plan repeatedly which resulted in my being charged for 11 crowns and root canals I had 5 completed after my nerve on my eye tooth was damaged I can not stand to have any work on my mouth. The pain is to severe. I receive collection calls 3 times a week even though I paid cash for all 11 crowns and root canals and have only had the 5 done. The calls are usually robocalls but when a human is on the line they pull my information and agree I have a refund due. They claim " Its in the mail" or I will look into it & get back to you" Its about a year now & I really need the money. If there is a good lawyer out there who is willing to help me please contact me. Kathy T. my email is [protected]@live.com Thanks Kathy

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8:36 am EDT
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Western Dental Services horrible customer service $50.00 late fee if your two weeks late on a 140.00 monthly bill. an faulty products &snap on smile

Please don't ever go to Western Dental. I have never felt with a company that is so horrible. An there commercial are total Bull ###. They don't care about people they only care about themselves. I am on disability due to a very bad Pancrease. So I had my father cosign for me because my payments would of been $360.00. Due to a low credit score. Now think about the commercial about Western Dental. "We will help you even if you have poor credit" Bull ### Lie! I ended up with payments of a 140.00 an my total bill was $2003.00. If I was late by 14 days they charged me 50.00 a month late fee. They would call my house 10-15 times a day. A employee there started calling me an hanging up on me several times a day. I called to complain against him an they sent me to a voice mail account. They don't give a Rats ### about there paying customers. I purchased the Snap on Smile an with in 12 months it broke. They refused to fix it. Even though I paid them over 2000.00 for a broken snap on smile. Please pass on the word. They will make your life Hell an never give you something to smile about.

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Sad to lose my molar
, US
Nov 06, 2021 7:54 am EDT

Precisely- nothing to smile about!

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3:06 pm EDT
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Western Dental Services crowns gone bad, unprofessional

I went to Western Dental to get crowns on my 2 front teeth, when I arrived there was like 40 people in the waiting room, I waited like an hour to be seen, when I went back everything seemed to be going fine, but when she was finished putting my temporary crowns on, they were yellow! I asked why they were yellow, and she said they are just temporary, they were on my two front teeth so it was embarrassing to go out in public, I had those on for 2 weeks, then it started getting worse, when I was scheduled to go in for my permanent crowns, they rescheduled me like 2 times due to miscommunication, when I finally went in to get my permanent crowns she finished, they looked good the first day, the next day I was brushing my teeth and i looked in the mirror and they were turning green! I began freaking out, thinking I had an infection, so I went to the dentist a few days later, and the other dentist sees me and says he can't help me cause the other dentist needs to look at you. So I rescheduled AGAIN and when I finally went back, she looked at me and tried to polish them, she says they are stained from the inside, and need all new crowns, which meant more novican, needles, pain, I was pissed! Well my mom absolutely flips out, calls them up, starts yelling at them demanding the other dentist. We spent 2, 000 for these crowns. So I eventually go back in to have them redone, I'm waiting in the waiting room for like 35 mins, until I'm called back where they tell me they gave to reschedule me AGAIN they didn't realize how long it was going to take for the preparation, meanwhile my mom is yelling at the lady, saying you guys are pathetic, unprofessional, and how I should have priority due to the mess up of the crowns, well they shoosh me and my mom away with a new appointment card, I come back 2 days later, I'm FINALLY getting ready to have them redone by the OTHER dentist. Well the lady dentist who did my teeth the first time, was there, as I'm waiting for the other dentist, the lady dentist comes into my room demanding why my mom called and asked for the other dentist, she says something like, I don't appreciate your mother calling and requesting the other dentist, this was my responsiblity to fix your teeth, she said that she used the bright green stuff in all the teeth, but unfortuently for me it didn't clean right. I was just shocked, I was speechless, I could not believe how unprofessional she just was. The other dentist finished prepping me, he did a beautiful job, shame I didn't have him the first time. Well I go back tomorrow for the 2nd permanent crowns, just hopefully it will turn out ok.
So whatever you do do not go to Western Dental in Newhall California! They are hacks! Worst dental service EVER!

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Western Dental Services lack of professionalism

Just do yourself a favor and go. Just go. Click on another dental services provider. You don't want to stay here. You won't survive it, I barely survived it! This place is horrendous! It's horrendous! It's ungodly! Unnatural! If a piece of crap took a crap and that piece of crap took a crap and that piece of crap took a crap and that piece of crap open a dental office, and that office took a crap, this is the what you would be dealing with! First off, it's a cattle drive. As soon as I walked in, there were about 25 - 35 people in the waiting room. Second, it looks as if they gather their clientele from the immigration/welfare office. They must take W.I.C., food stamp, unemployment, and all other kinds of insurance from people that get free hand outs. Third, it smelled like urine and body oder in the waiting room from the people in the waiting. Fourth is the quality of people working there. Have you ever been at home and watched daytime television and seen those commercials that tell you not to waste your time in a four year college, but instead go and study for six months for an exciting career as a dental assistant? And that they will also find a job for you after you finish their program? That is the quality of staff working there. They are rude, ungrateful, and unprofessional. Now thankfully there was a mix up and I got referred to an office and only had to wait and didn't have to have any work done on me. When I got there, I sat for an hour, went and said "What the he!" They typed a few thing in their computer, and went "opps! She doesn't work here anymore. We'll refer you somewhere to a private office to get this done." Now thankfully they did fix it and referred me to a smaller, private office to get my oral surgery done, and I don't have to deal with those guys. Now I'm with CCPOA and have the premium branch of their services, and have my work done in smaller offices. But just having to wait in the waiting room for an hour was an eye opening experience.

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11:04 am EDT
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Western Dental Services billing fraud

They billed both us and our insurance. Then, when the insurance paid the majority of the bill, Western Dental refused to acknowledge this on our billing statement, and repeatedly sent us a bill for the full amount. The collections department of Western Dental then started calling us for the full amount. They refused to discuss the possibility the error was on their behalf. We left several messages with the original Western Dentist office and dealt kindly with WD until frustrations hit the fan and by a fluke we got a hold of the billing department at the Salinas Western Dental office and he fixed HIS ERROR! Two months of harassment by Western Dental and we had to fix THEIR error - No one has accepted the responsibility for fraudulent billing at collections! HA!
Brenda, Ed, Jessica, and Carlos Romas have all hung up on me when I have called to discuss this at [protected].

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Western Dental Services beware you get what you pay for

This is the worst place to get your teeth worked on. First of all, the dr. Smelled like cigerette smoke then proceeded to drop his lighter and cigs out of his jacket pocket. My husband got a root Canal done and was in pain for 2 weeks because they never put a temp on the tooth. When we went in for the appt that was scheduled 2 weeks out to get the permanate cap put on, we were told the dr. Was not in and that we would have to come back after waiting for 20 min in the waiting room. Everytime I have to make a payment to them it makes me so angry. DO NOT GO HERE! Save yourself time, frustration and the pain by going anywhere else but western dental

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Western Dental Services unfair billing practices

DO NOT get orthodontic work done here! When my son needed braces we went to Western Dental where we signed up for a payment plan. We signed on for automatic billing, which for some reason they have taken us off of twice, and then billed us for late fees! For the past six months I have received a random bill for $77 which no one can explain to me. The worst part about them is they are very active in reporting to the credit agencies, so when THEY screw up, not only do they hit you with late fees, they ding your credit. If you do have the misfortune of dealing with them, stay on top of the billing. I have to watch it every month to make sure they get it right. Not very "automatic". On top of all of this, I have been trying to get them to bill my insurance properly for a year and they still have yet to submit the correct paperwork. My daughter needs braces, too and it will definitely NOT be with Western.

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Western Dental Services unlawful billing procedures

I have literally been extorted by Western Dental. I paid off my account in full and then they came back months after I was done with treatment saying that I owed $196.00. Originally, the estimate for my braces was $3500, then after 2 years and me paying the account off they said that in order for them to finish treatment it was going to cost another $1500, which I paid off as well. After I disputed the additional $196 charge, they reported me to the credit agencies. It ended up costing me a couple thousand dollars when my low interest loan was denied because of the ding on my credit report -which was perfect before WD -I ended up paying them the $196 with their promise to remove their reporting to the credit agencies. I believe that this is a form of extortion. This organization should be put out of business for unethical business practice or at least have all of their staff replaced. On top of everything else, my teeth aren't much better than they were... now I have additional problems with my bite.

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9:38 pm EDT
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Western Dental Services upper dentures

I had my upper teeth pulled and upper dentures were made for me, however, as is common I have had to go back in for adjustments so they would fit better. At the time that I was examined originally, the dentist told me I only need uppers, that my lower teeth were just and didn't need to be pulled. Now I'm being told that there is a gap on the left side of my mouth where the dentures do not match up with my lower teeth and they have told me that I now need to have my lower teeth pulled for lower dentures. I think they should make a new upper denture to fit correctly. Any suggestions would be appreciated.
Sincerely yours,
Jay C. Coon, II

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SheSharp
Anaheim, US
Jul 02, 2012 12:06 pm EDT
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Linda, you are just one of thousands of people that have been hurt by this company. My family is also a victims of this Corporations various behaviors. Because of the multiple ways that this company has hurt my family, I have decided that enough is enough. I am sure you have read all the other complaints. Just google the term WESTERN DENTAL COMPLAINTS and you will (like me) just cry.

I am standing up to this corporations behavior by bringing "real victims" together because that is what it really takes to start change. I want you part of what has become a rather large group of voices. Please think about it this way. As individuals, we are just whiners on board. However, as a group, we become a real voice that can't be ignored.

We have already made some REAL progress. But you know what they say, the more he merrier...

Please be sure to file a complaint with Western Dental (if you haven't already). I would recommend that you file your grievance via western dentals website. Because as soon as you press send, the system is set up to send you a auto reply acknowledging your complaint. If you don't receive a confirmation... PLEASE COME BACK HERE AND POST A COMPLAINT ABOUT THAT AS WELL.

Please feel free to contact me at shesharpshoots at gmail dot com. If I write out my email the other way, the program would block it. Join us...

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Western Dental Services I recommend dr. Lee and reyna

I know there is many bad comments about western dental. I just went to the hammer lane and west lane office. I was concern about going to a western dental for my dentures. I didn't have a really long wait time. After taken my X-rays I went to the exam room and the financial lady Reyna came in and ask me some questions. After dr Lee came in did my exam. He really answer all my questions and concerns. They both really made me feel comfortable. Reyna gave me estimates she took her time. She convinced me and I contracted. I felt like if it was my granddaughter motivating me to get my smile and confidence back. I recommend for you guys to visit this office.

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Western Dental Services battery against my 8 yr old daughter

To the reader of this post. I don't care how old this post is (Even years), feel free to reach out to me. I took my daughter in as directed to have 4 teeth pulled from my 8 year old daughter due to having multiple and very painful disabling malocclusion's. This procedure was medically necessary. When my daughter was taken back they put her under the influence of nitrous oxide (Excuse the spelling) and gave her the injection but didn't wait very long before he began the procedure. The dr. Began pulling so hard that my daughter didn't have the strength to resist how hard the dr. Was pulling. Where she cried out in pain. The dentist then looks at me and says, "can I speak to you?" the dentist then let's me exit the room first. I no more than passed the thresh hold when the dentist then says "oh wait" where the dentist then goes back into the room like he has forgotten the chart. Next thing I know, yolanda comes along and says I can't stand there stating that I need to go to the waiting room as she is back me up in this hallway type of area. I then heard my daughter scream but they wouldn't let me back in the room. Evidently, this dentist told my little girl that if she didn't settle down, he was going to give her another shot and/or pull more teeth. My baby girl was terrified and still is.
It has taken me forever to get some of the records. And no, I still don't have them all as they refuse to produce them. The records that I do have are written (Partially) in western dental code. What I wouldn't give to have the opportunity to have a retired or previous western dental employee look at my documents and de-code them for me. Heck, I would even pay good money for that just so that I can fully understand what happened to my little girl.

So, if any of you know a retired and/or previous or even current western dental employee or if you are one of the above. Please seek me out. I have both a gmail.com and a account. Please use my name shesharpshoots for the address portion of the email. If I put my email address in proper format, the computer will block it. So that's shesharpshoots at gmail.com.

If you are a victim, please feel free to contact me so that I can provide you with some guidance on how to get what you need and what to ask for. If nothing else. Make sure you file a formal grievance complaint with western dental corp. I would recommend that you do it online through their website because it will auto reply a email giving you proof that you filed. The authorities can't help you if you don't have a complaint in the system.

I just need answers.

Shesharpshoots

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Update by SheSharp
Jun 23, 2012 12:26 pm EDT

My family and I are also victims of Western Dentals antics. Because of the seriousness of their behavior, I have made it my personal mission to stand up for those children and adults that will walk through those doors behind my family.
Please don't call this fool. Please call those who can really help you chico124 or anyone else who is reading this post. First, no matter what you do, you must file a complaint with western dental. You can make a complaint by phone by calling WD and ask to be connected to the Grievance Dept, or you can complain by mail or My Personal Fave is to file online at their site at:
https://www.westerndental.com/member-grievance.aspx
The reason I prefer this method is because the System is designed to send you a auto-reply complaint confirmation. This provides you proof that you filed. WD will then have only 30 days to respond to you with a resolution. After they respond and you are still unhappy (which most are), then PLEASE contact the Ca Dept of Managed Healthcare help center and report everything that happened. The Dept of Managed Healthcare can be reached at [protected]. I assure you, your complaint will NOT fall upon deaf ears and it will be addressed.
However be advised, that the Authorities can not step in unless you have filed a formal grievance with Western Dental (AKA The Plan). If you should have any further questions or concerns, please feel free to contact me at shesharpshoots at gmail com. If I posted the email address in the formal way, this board will block it.

Update by SheSharp
Jun 01, 2012 10:44 am EDT

Nice try with the scare tactics though. The fact is that you never read the post. Neither of you did as neither one of your posts make any sense toward my posted complaint. I am sure that both of you would make much more money as Western Dental Blog Trolls if you were to actually read the entire complaint before attempting to use scare tactics to shut down a person posting a valid yet serious complaint where informative information regarding the proper procedures to file a complaint are provided. Please, due tell me "the facts only please" what part of the posted complaint was considered by you to be 'slanderous'? Due tell as thousands of us WDS victims are sitting on the edge of our seats awaiting your response. I know, we will be here a while. Honest people don't scare easily. Honesty, integrity & Honor are my values.

Update by SheSharp
Jun 01, 2012 10:28 am EDT

Slander is based upon FALSE STATEMENTS. Moreover, I simply provided information reminding consumers about the importance of filing a formal complaint with this Corporation. My responsibility is to warn those who will walk through the doors behind me so that no parent ever needs to hear their child ask, "where were you Mommy". My daughter knew that having them pulled because she knew her condition would improve. It was my daughters neck that was being hurt all while the assistant just sat there providing no help by holding her head down. Therefore, another shot or more nitrous wasn't going to be effective. Helping my daughter by holding down her head was the fix. Not getting in the face of a 8 yr old under the influence of a mind altering agent while threatening to give her another shot or pulling MORE TEETH. Are you. Two people lost.

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Kingdevan
phx, US
Jun 20, 2014 3:37 pm EDT

I have more pic if you need to see why yo should not take your kids here.
this was a clean room that we were put in!

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Kingdevan
phx, US
Jun 20, 2014 3:33 pm EDT

this is nasty... this place no good for kids

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Kingdevan
phx, US
Jun 20, 2014 3:28 pm EDT

do not take your kids here!

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Angry Momma
San Clemente, US
Jun 08, 2012 9:18 am EDT
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DUDE! This Western Dental In Costa MEsa Is DIRTY! TOols look Old. Its dingy there. My son WEnt for 7 cavities... He got out of the visit in pain... Later after his nap I checked his teeth. Damit, He had blisters and a huge swollen lip... I pray its NOT Herpes! I can Handle Cold Soars or Canker soars... I'm taking him to our Family Dr and having him tested... I'm so pissed. New insurance. I flipped that this Western dental is still Crappy after all these yrs!... I'm 36 and one time NEVER again will I go to This Dental OFFice.. God Bless MY Daddy Rest in Heaven As His Words WOULD BE CHOP SHOP FOR TEETH... Pay the Extra Money make payment go else Where don't GO to Western Dental.. Also When we went to the first room it was clean.. But when i went to the room that did his cavities Is was just scary... I just could not stop them in the middle of his procedure... If i could of I would of!

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4:17 am EDT
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Western Dental Services incompetence

Where to start - how about the over hour wait for my appointment with no reason as to why and then when asked why and when I would get in - I was told just a few more minutes. At this point, my husband who had an appointment was after mine, I called and said come down, I am giving you my appointment so we are not here all day. So, my 10 am appointment for a routine cleaning became his appointment for the same thing and he was called in at 11:20 - this in essence my appointment was almost an hour and a half late. I am sitting there waiting for my husband thinking he is getting his x-rays and cleaning when I get a text from him saying only 15 min more and I get to see the dentist. Silly me - I am thinking his x-rays and cleaning are done. He finally comes out over an hour later (mind you it would only be 15 min to see the dentist) and tells me that he has to come back next week for the cleaning. What? He sat there for over an hour just to get x-ray's. Then when told he'd see the dentist in 15 min it was over 45 min. So, my husband was in their chair for over two hours and all he had done was x-rays and about 20 min with the dentist trying to tell him he needed a crown replaced that did not need replacing, and that he had two cavities that the dentist never did show him on the x-ray. Mind you when he was at the dentist (his original before we moved to Arizona) everything was fine. At this point neither of us are happy - I rescheduled my "cleaning" for the very first appointment on a Sat. so we would not have to wait an hour and a half again for an appointment. I was not happy at all with the service and asked for the officee manager to call me Monday morning. I was told no problem. On Tues. afternoon I called and was told oh she is not here today and has left for CA for a corporate meeting - never did tell me why she did not call me on Monday. I then proceed to call the corporate officee to voice my concerns. They tell me that they have had complaints because of the wait times and lack of communication with patients and was not surprised. She in turned called the Glendale, AZ officee and told them that they were to make sure that both my husband and I were in and out on time for our appointments and all that was to be done was a cleaning. So - here we are - my husband has an appointment today to do his cleaning. He gets a message telling him that he has to come in early to do a "service-plan" and his cleaning would cost him $180 because they only do deep cleanings and his insurance does not pay for deep cleanings. I call them back and ask to talk to the officee manager (she left the mess). I explain that I am not happy, we are not paying $180, and there will be no "service plan" - I get hung up because I am told that I am not talking nice. Really - I call back - I tell the person on the phone that I want to speak to the office manager again - she tells me that the office manager wants me to come in and discuss this with her. I tell the receptionist that I am sorry if I sound angry with you it is not your fault but you do not want me in your office right now as your patience probably do not want to hear what I have to say. Imagine my surprise when the officee manager gets on the phone and tells me that I just threatened her employee, mumbles something and hangs up on me. Also, keep in mind not only did I tell them but, corporate told them that they needed to call me not my husband as he is very hard to reach and I can get ahold of him and have him call them if necessary - and they keep calling him not me and he cannot return calls or answer his phone while he is working. In addition - their reception area is awful and not very inviting.

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dande2169
Peoria, US
Aug 01, 2012 8:58 am EDT
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PS - I took me nearly an hour to get the office manager to understand that there was absolutely nothing she could say to change my mind. I was there a total of 3 hours on a Saturday - not one other patient showed up the entire time.

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dande2169
Peoria, US
Aug 01, 2012 8:56 am EDT
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I had an awful experience there too. I went in four times in one week, spent about 10 hours there in total, my husband had to take one day off work because I couldn't find anyone else to watch my 2 year old on a week day and the only thing I had done was x-rays. Every time I went in, they told me I needed more work done than they previously told me and it would cost me more and more money. I went in there for a tooth ache - which was never resolved through them. They told me that I have all sorts of problems that need to be resolved. My last visit, I was 15 minutes early for my appointment. After two hours of absolutely nobody telling me anything even when I asked (I was the only patient in there), I told them I am done with this nonsense and cancelled the work to be done. The office manager was nice to me, but she kept trying to convince me to have some work done. The last time I was there was in early April 2012 and I am STILL trying to get a refund for my down payment. Plus I have seen another Dentist since and he told me that I don't need nearly 1/4 the work they were telling me I needed.

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8:17 am EDT
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Western Dental Services poor business practice

It took 2 years to file with my secondary insurance. When they did file, they put the wrong years of service. Six months later I am still asking them to refile with the insurance. Corporate billing kept calling for payment, I would explain and they said they would audit the account. Nobody would every get back to me. I have had at least 5 different people state they would audit the account and still no response from anybody. I have sent letters to the CEO's but no response from them either. I have also filed with the BBB. There is no communication between the local office, corporate billing and customer relations. BAD BUSINESS MODEL.

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10:52 pm EDT
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Western Dental Services gouging

April 13, 2012 took granddaughter to dentist. I was called to desk after few minutes, to be told either pay $680.00 for six months more of service or sign form to discontinue. I signed form also adding that I had been told the braces were to come off Dec 2011. I was given a May 5, 2012 appt. I am not paying anymore money especially since I paid the braces off Feb, 2102.

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SheSharp
Anaheim, US
May 07, 2012 2:52 am EDT
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I completely understand exactly how you feel. I would recommend immediately contacting the Western Dental Corporate Office and lodging a official complaint immediately. You can give them a complaint via phone and they must take the report. However, putting the report in writing will insure that the problem is presented “your way” and not the “report takers” way. You need to get the fact that you are contesting the debt in as a matter of record to protect yourself. I would also recommend contacting me via private message above. Or the preferred method of sending me a email at shesharpshoots @ gmail. com. Sorry for all the spaces in my email address that I have just entered. Obviously there should be no spaces what so ever. However, if I omit the spaces, the system will block my contact information.

My family has also become one of this company’s victims. However, I am not going to let anyone else come behind me and suffer the same fate. If you have been to one of these locations and have experienced any behavior that you feel was somehow shady, (especially if you had insurance of any kind including, County, State, or Federal Coverage (i.e. County Medical Services, California Children Services (denied or asked to pay more), Medi-Cal, Denti-Cal, etc.) please contact me as we can all help each other.

As a Group, we are Stronger.
Persistence Breaks Down Resistance where Justice is Concerned

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Mastedon2
All BLACK Houston, US
Apr 26, 2012 1:34 am EDT

The Dental healthcare system is wrought with overcharging and extortive pricing.
Unless you are having a tooth removed, ANY procedure they do can only be considered "temporary" as I am currently finding out with over 12K worth of dentistry, bridgework, crowns, etc. all extremely costly. But here we are four years later and the supporting teeth for the bridges are decaying under the bridge .Whats the first thing you hear from EVERY dentist? "Dont you floss?" "Do you feel like you are able to get under and around each of these bridges?"
No ###, no person is capable of removing every molecule of sugars from under the bridge or around the margins.
Its an inexact science. Insurance for dentistry is a joke, as the costs for dentistry challenge those of surgeries for broken limbs.
And dentists know this. They like to send you around too, to their collegues in the Endodontist, Periodontist, and oral surgeon fields.

I hate dentists, for their fraudulent and overpriced services.

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1:19 am EDT
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Western Dental Services fraud & unlicense practice of law

Since 9/22/11 two women working in what they call the "legal" department at Western Dental Corporate had me convinced that they were both attorneys when in fact they are not. They (Natalie Perez & Sushma Corbin) claim to have written the financial contract that everyone signs when credit is extended. Furthermore, they used their posed positions and titles as attorneys to extort an illegal amount of money from me all with the intention of continuing and covering up fraudulent activities.

I believe that this tactic is also used to cause one to loose out on their Statue of Limitations to seek relief. Therefore, Do Not waste Your Time TRYING TO NEGOTIATEWITH THEM. BECAUSE THEY WILL MAKE YOU BELIEVE THAT THEY ARE GOING TO INVESTIGATE BUT THEY WILL KEEP PUTTING YOU OFF UNTIL YOU HAVE NO RECOURSE left.

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