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2.2 290 Reviews

Western Dental Services Complaints Summary

86 Resolved
204 Unresolved
Our verdict: Engaging with Western Dental Services, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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4:31 pm EST
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Featured review
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Western Dental Services - western dental in salinas, ca

ok here I go... I went to Western Dental Orthodontics office located in Davis road in Salinas, California. My first appointment was early July but I had to come back because they were to busy. Anyways, I go back on the 31 of July 2008 @ about 9:30 AM. I waited about an hour until I was finally called to the back to get a free consultation to see how much...

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1:29 am EDT

Western Dental Services dear future wd patient

I used to work for western dental-unfortunately.
Let me begin by telling you guys about the way WD makes their money.

*WD has commercials. A lot of them. Airing all day long.
*WD has GREAT marketing.
*WD dentist want to open their own practice and need the experience and WD is the only place that hires them quickly.
WD has a high turnout rate with dentists. They Don't last!The only dentist with some experience is the MANAGING DENTIST who normally has a little more experience.
*WD makes their money from Medical patients. If medical EVER decides to not have a contract with WD anymore, WD will be out of business

I suggest that if you have insurance PLEASE PLEASE PLEASE take your business to a dentist who works privately and is not incorp.

If you have ANY goverment aid Healthy Families, Medical etc) and HAVE to go to WD and dont have any other choice, I would suggest:
0) arrive on time
1)As soon as you come in through the door ask how long it will take,
2)Never wait more than 15 mins. if you have an appointment.
3)Always request a copy of your X-rays before you leave the office. You have a RIGHT to have those.
4)Take the x-rays and PLEASE PLEASE PLEASE get more than one opinion (by different dentist)
5)Be careful and make sure that UNLESS you are sure to let WD start your dental work and finish it, you sign ANYTHING!
6) Otherwise, don't agree/sign to anything, no other dentist will continue any work another dentist began.

*Note: WD cares about THE AMOUNT of patients it sees daily. And not how many people leave their office smiling.
After all if you're a patient with MEDICAL they already got a big chunk of money by them reported that you were there and took x-rays. Patients will always be JUST A NUMBER.

It's common sense people, WD cares about #'s! Not people! They're a COORPORATION!

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Ron Winter
Fountain Valley, US
Mar 10, 2011 3:03 pm EST

I have had my dentures crack and break 7 times in the last year and 5 months since they were made at the Western Dental in Costa Mesa. If any one has any advice or a telephone number for a good attorney or any one who can help me get some teeth that won't break and actually chew, please contact ronthefisher@yahoo.com. Thanks so much!

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Ron Winter
Fountain Valley, US
Mar 10, 2011 3:02 pm EST

I have had my dentures crack and break 7 times in the last year and 5 months since they were made at the Western Dental in Costa Mesa. I any one has any advice or a telephone number for a good attorney or any one who can help me get some teeth that won't break and actually chew, please contact rontherisher@yahoo.com. Thanks so much!

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slynn1
Orange, US
Jul 30, 2010 12:00 am EDT
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Western Dental sucks! The dentist barely speak English, the staff is rude, and the wait is long. I will never go to Western Dental again! I will save up the money and go to a half way decent dentist, than go there...

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Bocinex79
Vacaville, US
Aug 04, 2009 5:05 am EDT

I am currently being "serviced" by western dental in fairfield and I agree that they certainly do not call you when they should. My experience has been horrible(to say the least) from the minute i stepped foot in the fairfield, california office. My first trip i waited 4 hours in the front and 2 once seated in the back before they even looked at my mouth. In the last couple of months i have had 5 root canals, 5 extractions, 4 crowns, and a cple fillings as well as prep work and fittings(so far) for a partial upper and lower denture. Let me first off state that in my 30 years of life i've been through thousands and thousands of dollars worth of dental treatment and am really tolerant when it comes to receiving dental work. But throughout the last couple months i have been what seems to be part of a horror film-like experiment. It felt like they had no consideration(at all) for my physical being and savagely performed their work as if I wasn't conscious(or even alive at that) throughout the whole nightmarish ordeal. During the worst of it I had to stop and tell the dentist to "knock that ### off" and stop pushing so hard against my gums. While applying my crowns they stretched my mouth so wide and so inhumanely that both edges of my mouth ripped and bled. Aside from that for the last 3 weeks I've lived my life walking around with an extremely unsightly gap in the front of my mouth while waiting on my partials to arrive. I received a call last monday which is when i had an appointment for the fitting but instead received a call from a receptionist who informed me they hadn't arrived yet. She explained that they'll give me a call when they arrive but that they should come in by the end of the week.So i told her thats fine. Before i continue let me explain that I'm currently as close to losing my job as possible due to all the time i've had to take off for the numerous visits throughout all of this. On friday i called to find out if the fittings had arrived but was told they still hadn't come in. So i called again on saturday and found out that they actually HAD received them on thursday. I askd the receptionist why they failed to notify me when they showed up & was told "we were just given the printout of individuals to call". So again i realized i would have to deal with it & was told to come in today, monday, a week after they were originally suppose to have me come in for the fitting. When i arrived today i began my wonderful and ever-so-welcoming visit with the receptionist telling me that i no longer have cmsp as of 2 days ago and even though i was provided a printout months ago from cmsp with the approval and authorization to provide all these services and for the partials i had to reapply and become eligible before they would finalize the procedure & supply me with the partials. After a brief show of disgust and exchange of words with who i think MAY have been a supervisor...they agreed to have me fitted. But of course as always nothing in that office could ever go as smoothly as one may wish for. So when they sat me down they had realized the lab had made a mistake that would extend my wait another 3 weeks or a month. THE LAB SENT A BROKEN AND WRONGLY CONFIGURED FITTING. So once again they sent me on my way large gap and all wondering if/when i'll ever wake up from this hellish nightmare. Seriously people let this and all the other horror stories you read online be the motivational force for you to get up, get out, and put a stop to these DENTAL TERRORISTS! DO SOMETHING ABOUT IT FOR THE SAKE OF THE NEXT INDIVIADUAL WHO COMES TO WESTERN DENTAL IN FAIRFIELD, CALIFORNIA and any other mentioned locations who virtually have no consideration for yours, mine, or anyones well being.

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mickla14
Salinas, US
Jan 16, 2009 3:46 pm EST

Western Dental has the WORST staff I have ever seen in my life. They never call you back when they say they will, they care more to talk to eachother about what clubs they go to and how many people they hook up with, why their baby daddy in jail etc...Every time I go in there, they are rude and unprofessional and worst of all, THEY LIE! People, if you are thinking of going to western dental, dont! I was told they sucked but I never believed it would happen to me and it did. Now I am stuck paying $1, 500 extra and having to wait and hour extra every time I need my bands fixed. Wester Dental blows!

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Rocky
,
Nov 09, 2008 1:23 am EST

I had my braces taken off last year from western dental in fairfield Ca. Im not really satisfied with my teeth. I really have a good insurance, I should have gone to a private orthodontist. Now I have to get braces again because my teeth are not that straight. Unfortunately, I can only use my ortho insurance once... Can someone advise me?

ComplaintsBoard
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1:24 pm EDT

Western Dental Services 5621 elkhorn blvd sacramento

Bad Experience

Hi
My name is Dzmitry Putyrski. 10/03/08 I had appointment with my dothers Katya at Wester Dental Center :
5261 Elkhorn blvd Sacramento CA 95842
It was the worst service for all three times which we had with the dentist.
I had a meeting on 4 pm, but we have been invited in a cabinet only in 5.30 pm. We doesn’t have any information why we waited so long time. The dentist has come to us only at 6.05 pm. We expected a meeting with the dentist more than 2 hours. Every time when we came to treat a teeth we waited from 1 till 2 hours.
The manager Joyce Phan was not helpful. It only has told that at all of them patients is waiting. Also told that the office has many dentist, but working only one dentist, and the quantity of patients reaches up to 80 person in day.
I shall never recommend services Western Dental more, and also shall help friends and relatives to replace plan Western Dental on other dental plan like Liberty Dental Health Net Dental.

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melisiah
, US
Dec 06, 2010 8:39 pm EST

i had a very scary expeience there and hope no one else has to go through what i went through it was very scary and i hope other people will take my advice to find a safer dentist.

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alexusalla
, US
Nov 11, 2010 5:16 pm EST

why your doctors poisoning peaple putting mercury teeth dont ever go to cheap dental they will poison you

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6:27 am EDT
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Western Dental Services cheap service bad

All three dentist visits were bad. first dentist apppointment.i went to get a quote for my daughter's braces.The appointment was at 4:00"there was at least 10 people waiting".Then i noticed a dentist leave at about 5:15 p.m"still have not been seen".Wait it get good the receptionist asks me if we have been seen .No! she goes and looks for the charts and guess what they end up back on her desk!.she was

trying to help she was upset because she took the charts back were the dentist's are.So the manager appologie's

because the dentist has left.so she digs up some old quote 2007.And decides to give the old quote.so i go ahead with it...2nd visit appointment at 4pm didnt get seen till about 5:15 ..Im pissed again .they call me at about 7:10 to the back and explain the procedure ..i ask my daughter and ask her what did they do to you.Just xrays so.im waiting for more than a few hrs and just xray's.damm im pissed by now.so they put on the brackets and guess what it took only about 20 minutes...western dental i do not recommend they schedule many appointments at the same time .and the wait time is really bad.PS 3rd visit.

Was to have braces removed .they tell me to come back tommorow. At 4.59 a gallon yeah right i live 30 miles from salinas. Please do not use them bad bad bad.

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Kaycie
, US
Jul 29, 2016 7:38 am EDT
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I so hate western dental they suck and are horrible this is now my second time coming here and still they don't have there ### together it seems to take at least 3 hours every time, cause like this is where I want to spend my while flipping day stuck here with there sucky service this isn't no five star place or a place that strives to serve you at a five star this is like a 0 star place. THEY SUCK I DON'T RECOMMEND THEM TO ANYONE FIND SOMEWHERE ELSE TO GO..

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AmbrosiaOrange
Torrance, US
May 19, 2011 9:59 pm EDT
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Good luck on compaining to the Dental Board of CA, Jeane Ward handled my complaint and never once got on the phone with me and ingnored my appeal. I had to go out of state to find a Doctor/Surgeon to help me in Spokane Wa. I just sent in a complaint about that Agency to The CA Bureau of State Audits 555 Capital Hill, #300 Sacramento CA 95814

Something fishy is going on with the CA Dental Board. My story is true on Forgrace.org- Andrea papke

Concerned Resident,
Andrea papke

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Rose Aldana
Salinas, US
Mar 17, 2011 9:35 pm EDT

The Western Dental is the worst dental office I have ever visited, in terms of price, waiting time, quality of service and attitude... its awful !
it shoud be stopped its service.
Not recommned at all !

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Rose Aldana
Salinas, US
Mar 17, 2011 9:30 pm EDT

I totally agree with above statement, because I have had exactly same experience. They fraud, cheat, and exaggrate the " problems', the worst thing is they arrange SO many appointments at the same time! my average waiting time is 1.5 to 2 hours, some times 3 hours or even longer! most assistants seems unfriendly and irresponsible, the dorctor and assitants are lack of communication skill, when the assitants are really needed, they appear no where.
The total feeling are: they provide lousy, unprofessional work, they are cheap and very greedy. They do need be rectified and supervised by professional authorities !

Forturntely, I have switched into a very professional dental group, my nightmare is finally end.

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Cosulat
Monterey, US
Jan 20, 2011 8:02 pm EST
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January 20th, 2011

I went to Western Dental for the first time yesterday. January 19th. I had an 11am appointment and wasn't taken back until 12:30. The young man preformed the X-rays and then I was taken to a larger area where there are several Dental Chairs and Computer Monitors. After sitting in this area for another hour the Doctor arrived. He is a young Chinese Dentist by the name of Dr. Wong. Well he reviewed my X-rays and told me that I needed major Dental work Immediately. He also said the old dental work was improperly done and that he would need to fix those mistakes. According to him I needed 2 Root Canals, 3 Crowns, Deep Teeth Cleaning and 4 Cavities filled. All this came to over $5000 USD. Well my dental Insurance would pay $1000 of this amount but I would need to pay the rest. The staff tried to get me to sign an Agreement to make payment to have all this work done. I declined... However I did tell the Doctor and the Office Manager that I wanted my Filling fixed and my Teeth cleaned. After waiting around for several more hours in the Office the Estimate came to $2125. USD My Insurance paid $1000 and I am paying the difference. Anyway the Doctor filled 1 tooth and partially cleaned my right side . Upper Teeth and Lower. Afterwards he said I need to come back again. Well that appointment happened today. I arrived at 8:50am and was taken back at 9:20. Dr. Wong gave me Injections (shots) to numb my mouth.
He then put this huge Rubber Cork in my Mouth to keep it open and began to work. Cleaning the left side Teeth. Both upper and Lower. He wasn't real friendly and I was very uncomfortable in the Chair. I also have a major Spinal injury.
He kept saying to open my mouth which was open already because of the Rubber Bridge. Well he worked on my mouth for about an hour then got up and walked away. The young Assistant then said I need to come back again to get the rest of the work done. Scheduled for February the 2nd. (9am) Not sure if I will even go back. I am also going to contact the Dental Board of California because I think they did work on me that wasn't needed. This type of Dental Clinic needs to be better monitored and the Government needs to check out these Clinics for Insurance Fraud etc. This Clinic is Awful and my Neck and Back are out thanks to the long sitting in those awful chairs...

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mae
, US
May 15, 2009 6:20 am EDT

the Western Dental that i had being going to is located in oceanside, california ...wouldnt ever recomment them at all to no one

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mae
, US
May 15, 2009 5:55 am EDT

i do agree with his persons statement ...for i was a patient of Western Dental. They do give lously care in every meaning of the word ..theres no doubt about it ... so many complaints i have read on line regarding Western Dental, comnfirms that i am not he only one that has had bad treatment ... they do need to b stopped from performing inadequate care... this does have to stop

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mickla14
Salinas, US
Jan 16, 2009 3:02 pm EST

Hello!
I also went to western dental in Salinas and it has been the worst experience of my life! The manager lied to me, she told me that the insurrance was going to pay $1, 500 for the braces and that I would only have to pay $3, 000. Well, the insurrance is NOT goint to pay for me and the manager WAS told the same day I got the braces but she decided to lie to me and now they want me to pay those $1, 500. The worst part, they sent me to collections without even telling me or giving me a chance to work something out with them. I hate WEstern Dental and I am hopping enough people will join together to take them down and stop them and their fraud. Lets spread the word people.

ComplaintsBoard
A
8:06 pm EDT

Western Dental Services staff-patient care

I would like to share a few of my experiences at Western Dental on Churn Creek in hopes to make this Western Dental a better service to our community and would highly advise someone who could make a valuable change to evaluate the operation of this business. Many staff employees are unprofessional, rude, disorganized, immature and inattentive. The music is turned up and the staff is tuned out. They do not make eye contact directly with anyone in the waiting room until the person goes to them to ask a question, they are in a world of their own completely ignoring their clients. They do not pay attention to how long someone has been waiting or anything of the like. This is my minor concern, my bigger concern is their "quality of patient care." My cousin visited in late June to experience a 2 hour wait before being called in for dental care, she mentioned this to me which i assumed that they must've gotten behind schedule that ONE day. Come to find out from my own personal experience that this is a regular practice for this place of business.

7/5 My daughter and i waited in the waiting room for 30 minutes, they then took xrays and we sat in our own separate chairs next to each other for an additional 50 minutes. When we left we had covered the "evaluation" of what needed to be done and the cost.

7/15 (crown) I sat in the waiting room for 2 hours, kid you not when i finally went to the front desk to ask "why all the dental staff were leaving for home?" and how much longer will it be?" The desk clerk never directly answered me but was whispering behind the computer to the other Rep. as a child would. They all walked in circles when finally an older employee addressed me and took me to the back saying "we will get you right in, there was a mix up with your file, I am sorry." I sit down as i here several people behind me saying that they don't have time to do it today, it is too late. A few minutes later the floor supervisor directly told me that it was too late in the day, and he was sorry about the mix up and that he would get me straight in the next appt. then when i came back to the front desk 2 hour 15 min. later the same young girl "Nicole" was trying to ignore me but she didn't have a choice because she was in charge of doing appts. apparently.

7/22/08 (crown) called me in after 10 minutes... sat in chair an additional 30 minutes, then the dentist apologized because the "prep tools" weren't ready so i waited an additional 15 minutes. The dentist said to another dentist referring to my crown "this is too hard." There was also conversation between the dentist and dental assistant regarding "who wants to put on the temporary crown?" There was hesitation! That is all thus far.

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12:50 am EDT
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Western Dental Services I am pissed I cannot even sleep just to think about it

First of all, they took my braces off, they had told me that I had small roots and they did not wanted to risk my tooth to fall off. So I decided to take them off, after they took them off I got my retainers they didn’t fit me at all. Then my teeth were moving so, I went back they gave me new ones, but they did not fit at all again, so now my teeth are crick out and they told me I still have to pay them my contract was for 2 yrs and I only had my braces for one yr and I am still paying.

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Hateswesterndental
Tucson, US
Oct 24, 2013 4:49 pm EDT

Toothefairy1... why hasnt your establishment mended mine or shesharps complaints?

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Tooth Fairy1
ontario, US
Feb 10, 2012 9:50 pm EST

actually, As a Western Dental manager, I can say the patient is mostly correct. Western Dental does not hold you accountable for services not provided. You can opt to have the braces removed and any treatments not provided will not be billed, however, Orthodonic care costs are heavily front loaded, The records, banding etc. occur in the first days/weeks of treatment. The monthly adjustments are smaller by comparison. Despite cancelling the contract you may have incurred a significant amount of Accounts receivable balance.

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SheSharp
Anaheim, US
Feb 07, 2012 5:40 pm EST
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Whythelongfaces,
Obviously, you know nothing about the law. Contract or no contract, you can't charge for what isn't provided.

You just keep pushing this policy! It may not be today, but trust me when I say that "the time is going to come when that policy is stuffed down your throat" (not in a physical way).

I actually hope you work for this company. Because you will be target #1. In the mean time, just keep on posting!

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SheSharp
Anaheim, US
Feb 02, 2012 7:20 pm EST
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You all need to contact me. I have the Western Dental Fix. I have so much that I don't really need "help" per say. But it would be very nice to have as many people as possible involved and or standing in the wings as I stop their maddness.

please google my screen name to contact me. or contact me thru here... SHESHARPSHOOTS

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Hateswesterndental
Tucson, US
Jun 20, 2009 11:31 am EDT

I agree.. I live in Tucson Arizona and you wont believe what these ###ers did to me...

It all began in January when we suspected Western Dental of insurance fraud, so we went to talk to the manager and have her explain why they were billing my insurance (Delta dental) almost twice as much as my services cost. My husband and I had been patients there for a month and gotten a few cavities filled, cleaning, extraction and X rays.
They basically billed my insurance so much money for these services that they practically capped out our yearly insurance allowance.
These were fees for; CLEANING, 6 Fill ins, one extraction and X rays for my husband and I. We called the corporate 1800 number to ask management about the billing, so they told us to go to the Broadway Office in Tucson to talk to the Office manager. So we did and this took place sometime in February.
When we arrived and spoke to the office manager, she seemed very overwhelmed with her day so when we asked for answers about the billing she was very vague and shady with all her answers. Everything was so confusing I finally just wanted copies of everything on file. She then got extremely frustrated and refused to give us copies of our documents. The office manager asked us to leave and since we didn't have our documents we needed to stay. Since we didn't leave right away she ran off and called the cops making a big scene and yelling at us to leave in front of the staff and patients.
I left the property and called the regional manager to discuss the matter and that is when she said she was going to call the office manager and start the investigation. She promised to mail my documents and call us the following day; Its been 6 months and still have not heard from her.
I recently got a new dentist and need oral surgery, which has caused me to need these documents from western dental. These are documents that I already paid for with my insurance.
So on 6/16/09, I had to call the 1800 customer service number to see how I could finally obtain my documents and avoid calling the local office where the incident happened. Customer service instructed me I had no choice but to call the local office to get copies of the originals. I hesitated but IM in need of these documents because of health reasons, so I called and they told me to come in and pay a $25 fee and I can have the files. When I show up the next day(6/17/09), the front office assistant had X rays in hand and ready to give them to me, when the manager that had called the police on me previously saw me and denied me my personal documents, she then ran in her back office to call the police on me again. While she’s calling the police shes yelling at me and the front office assistant to go ahead and take my $25 payment and she will mail my documents to me and to get out. She then told another male employee to kick me out, so this male employee got inches from my face (Grecia Brenner) and told me he would physically remove me. I was fearful for my being and since there were several patients waiting in the waiting room I stood there and felt a little safer with my arms crossed and told the male employee to go ahead and touch me, I already knew in the back of my head that the police were on their way and that's when I stepped outside to wait on the police. The police then came and took everyone's statements. I had one witness on my side saying that I was polite asking for my files and that they denied it and made me leave. All the other “witnesses”, all Western dental employees, of course took managers side.
These statements gave the police officer no choice but to cite me for disorderly conduct.
I was so embarrassed and extremely upset that Western Dental would do this to me for only wanting documents that I still don't have after trying for 6 months. It seems as they are trying to cover something up.
IM in need of desperate help and I would appreciate it if someone could help out, because I still don't have the copies of all my records and NOW I have a criminal citation.
This has been really inconvenient and will cost me work time and pay, as well as attorney fees. I had no other choice but to go to Western Dental Broadway office to get my documents. Out of all the places in Tucson, they are the only ones to have my files.

The only response Western Dental has had:

The regional manager/corporate gave my husband and I the run around... Promising a phone call, an investigation, and to mail the documents I needed (x-rays and all billing documents). Also they have called the police on my husband and me twice because they are refusing to give us any documents. It’s been 6 months and I still have no records or X-rays. They continue to harass us with many phone calls, asking for payments since my insurance cut them off. We have told them every time they call to stop calling because of the “INVESTIGATION” that was supposable going on, but when we go in person they refuse to attend us and call the police.

My insurance is investigating their billing department and have yet to contact us, so we are still waiting on Delta Dental.
I have had severe pain caused by my impacted wisdom teeth that need to be removed immediately, but Western Dental has made that impossible for me to take care of since they are denying my records to us and my insurance is capped out with all their fees.
The total fees charged to my insurance are $2, 901.00. I have copies of my explanation of benefits as well as contracts with Western Dental with all these amounts. I also have made 2 payments of $100 to Western Dental. My husband and I have taken time off work and lives to deal with this matter at Western Dental. I have also received a citation for a criminal charge because of this company and their negligent way of operating a medical business. My impacted teeth need to be removed as soon as possible and it’s been hard to do that for the past 6 months since I can’t get records of my mouth and I can’t afford to pay my new dentist the fees to get new records and x- rays all over again.
My husband and I are good citizens who stay out of trouble. We recently moved to Tucson with our 6 year old son to start a new job and life.
These current events are horrible and unjustified and we believe it’s time to get justice.

ComplaintsBoard
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9:58 am EDT

Western Dental Services Incompetent thieves and liars

If you want to have the worst dental experience of your life, go to any western dental.

1. You will be lied to about what services will be given to you.
2. You will be lied to about the cost.
3. If you have any kind of complaint at all, you will be lied to, and told: "we have never had a compliant like this before".
4. You will be lied to regarding the quality of their dental services.
5. You will continue to be billed and harassed even after you pay.
6. If you file a complaint with them, it will do you absolutely no good.
7. If you file a complaint with any agency; ca dental board, bbb, consumer complaints, attorney general, etc... It will do you absolutely no good, because they are swamped with western dental complaints, and don't have time to answer yours.
8. If you go to court and win, you will never get your money.

I was one of the "stupid ones" that even after reading complaints on the internet thought; “oh they can't do that to me!" I was dead wrong! Bottom line is, after reading this message, if you still decide to go to western dental, I feel sorry for you. You must want to experience: abuse, pain and punishment.

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Jenny Salmeron
, US
Mar 11, 2020 11:40 am EDT

Juana Lewis

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Jenny Salmeron
, US
Mar 05, 2020 11:33 am EST

Juana Lewis date of birth 08 14 70

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Mac Milla
, US
Nov 20, 2019 9:17 pm EST

I've been getting recta several calls every day from them and i am not a customer. I'd like them to stop calling my f****n # thanks.

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Majesty Williams
, US
Sep 21, 2019 8:30 am EDT

It's been months and they still haven't finished my braces like wtf I've been waiting they said I can't get my braces finished until I get this tooth pulled out but it doesn't look like they're going to finish my braces any time soon this is ridiculous!

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E.Gamma
Marysville, US
Jun 30, 2010 8:16 pm EDT
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Also am going through a horror dentistry tale regarding western dental. On 02/04/2010 was my first appt. after X-Rays and consultation in Dec 2009. Thinking all the necessary paperwork had been done in Dec, no walk in and the receptionist had no data on me, so then she said that I would have to pay $97.00 to join their dental plan, sit and wait for another hour, then was called in to a cubbyhole and sit the patients chair and wait, then the first woman shows up with a file, begans to tell me how it was going to cost, just told her that I was on a fixed income and could not afford that so she walks out and comes back in with more papers till finally she comes in and stated that my payments would be $30.00 and the charge would be $626.00 so I agreed thinking that was the charge to repair all that needed to be repaired. Till finally a dentist walks in and said that he was going to do two extractions on upper right side. NO MASK:
was given three injections of novacain and to wait 25 minutes. Thirty-five minutes he came back in and a woman who stood behind me to the left, he extracted the first molar, NO WATER PICK, she was holding a pick, put in my twice once but no water, then he began extracting the second molar, in retrospect believe that it would have been less painful being wounded by a bullet, he kept stopping to confer with a wondering dentist that kept walking back and forth in the aisle, then come back and go at it again, confer, back, confer, was on top of the paitent's chair for more leverage. The novacain had worn off, till finally he came up with a molar, blood was gushing out of my mouth, he rammed two sets of gauze into my mouth while convering with that other entist, called an X=Ray tech to take X-Rays. Then I was told that the extraction had left a hole going up into my sinus cavity. I saw the two molars and picked them up and examined them, the first extraction was just the top of a molar and no cavity, the second molar had two very long roots and that one also did not have a cavity either. Incredible pain and bleeding. Then he was told to suture my gums where the hole was and was stuffed with guaze again.
Was given a prescription for an anti biotic for me to pick up. Was told not to use a straw and to come back the following Thursday to see a Ordontist. Next appt. no ordontist, he gave me another prescription and to come back the following Monday to see an ordontist, did so and again no ordontist. He removed the sutures and was told to continue taking the anitbiotics. Was bedridden with this incrdible pain for over 2 months. During this period I received over 20 calls from Western Dental trying to set up appts., I would explained the reason inability to drive due to medication and pain. After the third month I plain told them that I was not going back.
The last appt, as I was walking out, was given a paper stating that further work on my teeth would be over $7, 000.00. When the first work was not even completed as the third molar was supposed to be by surgery. By that time I did not trust them to work on my teeth any longer. I filed formal complaints to 3 different addresses and also the CA Dental Board of Dentistry. In June is when I finally received a response to my formal complaint from Western Dental and forms to be completed from CA Dental Board of Dentistry.
I cannot find an attorney to represent me and from reading a previous complaint even though going through the legal system and winning will not receive any compensation.
So all of us let us get together and file class action against Western Dental, they need to be brought up on medical charges for seriously bad dentistry work that they do. Contact me at apache2008@wildblue.net.

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Jess_
, US
Nov 04, 2009 6:55 pm EST

Thanks for sharing, because I'm thinking to file complaint or sue them. But obviously I'm not the first one wanted to do it, and it makes sense that it does nothing. =[
Knowing this at least save my time.

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Western Dental Services they are frauds

I was given a flyer advertising free cleaning. When my wife and I arrived, we were given several forms to complete and sign. The dentist cleaned my teeth (just like any other semi annual cleaning) and fitted me for a bridge. He cleaned my wife's teeth and filled two teeth. We were told we had great insurance and it would cover almost all of the charges. The following month I received my EOB from Delta Dental and discovered almost $4000.00 in fraudulent charges. The charged us for two deep cleaning $1200.00 each and a bridge, that still has not been put in due to incorrect fit. My insurance company is investigating these charges. Also, the most disturbing, I received a credit card bill from GE Money (Care Credit) with a balance of over $3500.00. I never opened this account, nor did I ever willing authorize West Coast Dental to open an account in my name. In addition, the dental office hangs up on us every time we call and try to resolve the matter. When they were told that these services were not performed on us, they told us we are not doctors and hang up.

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legalbtch
Soquel, US
Feb 22, 2015 9:47 pm EST

Call an attorney. They are insurance scammers. If you need to go to there office, bring a police officer with you..

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Western Dental Services fraud

Agreed that my 6000.00 dollar of dental work at 210.00 per mo. for 21 months included partials, but once the 4 teeth were extracted and a crown with a special hook applied to place partials on was applied then was told the partials were not included in the estimate...why would I have teeth removed when I wasn't covered to have them replaced! I spoke with their office manager about my concerns and was told that the original verbal agreement which included me saying to the office manager so this quote includes my partials them replying yes you are covered...telling me they never even spoke with me… and their name was on my original quote… saying they never even spoke with me...that it wasn't covered!

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liflo
Fresno, US
May 03, 2022 12:20 am EDT
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Went to the Western dental on Shaw Ave in Clovis, they are a fraud. They are billing my insurance & charging me as a cash Pt, they refuse to update my insurance information from a cash Pt to a Pt with insurance, they are trying to charge me more than what my insurance allows. From the local office to the $tupid reps at corporate office no one can do their job correctly. Then corporate still has me as a cash Pt, when I have EOB's showing my dental insurance has been billed and paid, they refuse to do anything, no one from either office has the EOB's, so I go down there & provide the EOB's to the office manager to clear up everything to get the account corrected. Was it corrected no, it's been going on 4 months, each time I have to wait for the person who does the ortho billing to update my account, well that should have been taken care of months ago. Frustrated.

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Anthony Colbert
, US
Mar 10, 2022 10:58 pm EST

western dental in fresno on west shaw was so posed to do a root canal and put a crown on afterwards . I gave western dental 200.00 for the crown while doing the root canal the dentist broke the file in the root and told I needed to find an orthodontist to remove the file. Since I didn't get the crown I wanted my 200.00 refund back. at the office the receptionist said I have to wait 2 week to my money, I call two weeks later and was told they hired a new manager of the office. Call back a week later today I called and talked to the new manager and she said called back in two weeks. I don't understand I gave western dental 200.00 cash why is it taking so long is I thought the name was western dental not American Greed.

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Wanda Gooch
, US
Feb 22, 2022 7:28 pm EST

Western Dental on W March Lane in Stockton Ca is a complete ripoff and fraud. They are completely disorganized and charged me for treatment that never took place thou the office manager said it was done and the doctor noted it in his progress notes. I know for a fact that the work wasn't completely done because I couldn't bare the pain of having the implants put in . I was additionally charged for bonegrafting that never took place . So I put down two thousands dollars cash and owe a total of $10,134.00 and my teeth look exactly the same as they did when I sat down in the chair . 4 implants in my gums only @ $2,167 each.

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Khafre
, US
Jan 20, 2018 8:53 am EST
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I had to pay Western Dental a total of $1900 for a deep cleaning and 3 fillings (which I don't think I needed). I go to another Western Dental office a year later for a regular cleaning and they tried to sell me another deep cleaning, not knowing another office already did that. I leave and go to a small dentist office and the dentist told me that Western Dental used to called Dr. Beechum. They had so many complaints the government was going to shut them down, so they changed the name, but they're still scamming people.

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Belledasht
, US
Feb 03, 2011 8:32 pm EST

I went Western Dental for a cleaning. The quote was for $79.00. The service I wanted to pay for was a cleaning. I came into the office were I was signed in at a computer, no one said hello, I manually signed into a computer which felt very impersonal. My appointment was scheduled for 10:15 a.m., I was called from the waiting room at 11:10(almost an hour after scheduled). I was then taken to an ex-ray room where I inquired why I would need ex-rays for a cleaning? I was told any dentist would require them and it was included in the cleaning price. I sat through the grueling process, were the dental assistant many times left me with ex-ray prongs in my mouth to chat with other employees. After that, I was taken back to the examination room, where I waited another 15 minutes. The dentist finally came in after reviewing my ex-rays he told me my teeth were very healthy and that I have no cavities, this did not surprise me I have never had a cavity. He did say my gum have some problems. He proceeded to look through my mouth and then told me the opposite of everything he had just said, he said that that I have two cavities, bad gums, and my teeth are loose. He left the room and his assistant presented me with a bill of over $1300 that I could pay with payment plans, when I explained I just wanted the cleaning I was promised for $79.00 they told me the y would not, since I did not receive the service I requested I feel I owe them nothing. I did tell them if I was going to be charged the $79.00 anyways could I please have a copy of my ex-rays. In which their response was that the ex-rays would be no good at any other office. I wasted my time and on my way out of the door they informed me because I was not willing to pay for nothing that an additional $250 collection fee would be attached to the $79.00.

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SHERRY VANDERVORT
Peoria, US
Mar 11, 2011 2:25 am EST

I have received two bills this week stating that I am past due for western dental . With one stating I owe 69.00 and the next said I owe 183.00. I have called twice and they tell me that I am current and that they have no idea why these statements were sent to me...they have no idea how to bill ...please get new billers...also they just called my brother in law ---who I don't even know his phone number---to comfirm a office visit...please stop horrassing my family...this is enough..I really want to check into 3 on your side or picking this place...

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Aprillove
, US
Sep 25, 2018 7:07 pm EDT
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Az attorney generals office file complaint ...lets organize picket lines at thier offices

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Gelman
, US
Aug 27, 2010 1:35 pm EDT

On August 17 my daughter had an appointment at 11 am, as always we had to wait 2 hours minimum. At times the wait could reach up to 3-5 hours & possibly more! The dentists are always rushing you & are extremely impatient. They don't let you ask questions. Their facial expressions looks as if they're jail guardians. My daughter is 11 years old and unfortunately is terrified of needles. She has a cavity, her dentist was female, my daughter refused to get the shot. She didn't say anything. She left her mouth closed. The dentist exploded and yelled at my daughter, "you are so spoiled, you drama queen, if you were my daughter i would punish you, i would hit you and i wouldn't care if you called the police. " when the kids are in treatment the personal dentist doesn't allow the parents inside. They don't care if the kid (S) are two years old. After my daughter refused the shot, they gave me another appointment with a "kids specialist" on august 24, 2010 at 5 pm they attend my daughter at 7:45 pm she refused to get the shot. The dentists assistant was the same guy from the previous appointment. When he saw her, he started to talk bad about her as well. They have no respect for others, and don't deserve to be respected. I hope no one else has to go through this. And for a fact i know i will not be coming back to this so called "dentist" again.

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Monique0824
fotnana, US
Feb 22, 2011 4:16 am EST

I'm so unhappy with the job that was done to my teeth all they did was fillings and still managed to screw that up the lady was in such a hurry to leave didnt bother to trim the fillings when she was done and numb my mouth wrong at of all the times i been to the dentist i had never been numb like that and it felt awful when i got home i wasn't able to bite down or eat anything for 2 days it was the worst i had experienced i went back once they were open again and that dumb ### had the nerve to tell me "i knew you'd be back the fillings were to high" in the back of my mind i was like yeah you dumb ### you knew it and didnt even bother to fix it because you just wanted to rush through the procedure and leave! People it's not worth going to ANY WD our teeth are to valuable to just have someone screw with them!

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Krystal Allore
Mesa, US
Jan 17, 2014 7:07 pm EST

I had an exposed nerve on tooth 17 (wisdom tooth) so it was extracted, I was also informed I needed a filling on tooth 18 right next to it. I thought sweet I thought it would be a root canal. $179 down and 4 payments of $43 no problem. Days after my filling I was experiencing lots of pain, kept having to miss work (I'm a travel agent so talking on the phone was difficult) everytime I would return they'd file it down and say it'll get better you're fine. Went today due to puking because the pain is so bad...he attempted to file it again and send me out the door but I begged for an xray. Come to find out there's a major infection and I should of originally had a root canal. NOW they want to charge me for both a root canal AND the filing they should have never done. $1, 200 extra!

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Loozake
, US
Aug 11, 2016 5:55 am EDT

I’m so unhappy with the job that was done to my teeth all they did was fillings and still managed to screw that up the lady was in such a hurry to leave didn’t bother to trim the fillings when she was done and numb my mouth wrong at of all the times I been to the dentist.

I had never been numb like that and it felt awful when I got home. I wasn’t able to bite down or eat anything for 2 days it was the worst experience i had. I went back once they were open again and that dumb ### had the nerve to tell me “I knew you’d be back the fillings were to high” in the back of my mind.

I was like yeah you dumb ### you knew it and didn’t even bother to fix it because you just wanted to rush through the procedure and leave! People it’s not worth going to any wad our teeth are to valuable to just have someone screw with them!

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Western Dental Services terrible everything

In August of 2007, I went to Western Dental in San Leandro California. Over the next couple of weeks I had examinations and work done on my teeth, including two that were extracted. The work included, fillings, extractions, a crown, and deep cleaning, as well as x-rays. I was supposed to return to have another tooth extracted, but had no desire to return there. I was treated shoddily, and left sitting in a dental chair, almost horizontal, for almost an hour. The Dentist had injected me with medication to numb my jaw and left me sitting. I finally called out to an assistant who was walking by, and she went to get the Dentist (who seemed to know little English). When she returned I told her that the injection had worn off, and requested that she numb the area again.

After the work was completed I went home, and endured pain from the crown she had put in. It was jabbing my gum, but I thought that it would stop hurting after a while (which it did). I was sooo glad that these people were out of my mouth, and even though I had problems with the work, vowed not to return there.

Finally I got Dental Insurance through my job, and went to another dentist in Hayward California. To my horror they told me that I had to have everything redone, that WD had done, not even a year ago. Since there is a deductible, i will have to pay over $6000.00 to have the work redone. Not to mention that I have already gone through pain and suffering with WD. They also mentioned that there is an infection under the crown, which is affecting my lower left jaw. Also the fillings she put in all have decay under them, and I may lose more teeth.

So to say the least I am upset with WD, and their shoddy work. I am also upset with the State of California for allowing them to continue practicing here. BTW when I tried to look up my Dentist on the State Licensing Board, she was not there. They have given me the run-around since I contacted them about my complaint. I have not been able to get anyone on the Corporate site.

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Jason hackmeier
, US
Dec 03, 2022 3:51 am EST

A couple years ago I was at Western dental in Santa Rosa on Farmers Lane and to have a tooth removed I paid up front and didn't get the tooth removed and said I had to see a oral surgeon that was going to be there two months down the line

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Claudia Solis Escobar
, US
Nov 14, 2022 8:39 pm EST

Waiting 5 hours for an extraction doctor doesn't care about patiences always have to wait with the doctor in napa I'm not coming here anymore and I paid a lot money for being treating like this

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screw57
, US
May 03, 2020 8:12 pm EDT

these people call me up 24hrs. and send messages and I have never even been to their facilities or used their services. I'm a disabled veteran and i recieve all this for free. their phone # is [protected] and they have used several different numbers to call. I'm also checking to see if there's any legal action i can take.

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Rosa Chula Fuentes
, US
Nov 13, 2018 1:25 am EST

I'm being charged three times in a month with the same account number and I only pay once a month. I mean I only pay $50 dollars but I'm getting charged 50 two times and $225.00 one time.

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Mary650
, US
Oct 21, 2018 9:51 pm EDT

I have been up all night with a tooth ache I arrive to your Redwood City location as soon as they open I arrive crying because I'm in so much pain. And the receptionist tells me u can wait and I'll ask the dr if they will see u I'm in pain don't u guys have emergency treatment for patience what am I suppose to do I m In [censored]ing pain

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Mary650
, US
Oct 13, 2018 10:53 am EDT

I have been in pain all night I arrive to western dental 15 min before they open as soon as I walk in I tell them in pain they ask do u have an appt I said no I didn't expect this throbbing pAin to come on. Then they tell me u can wait we will ask the dr if he. An fit u in. Fit me in it's an emergency what the hell am I suppose to do I'm crying I can t eat sleep it hurts to talk and just to sit here appointment or not I should be a priority I'm in pain I've been in pain for hrs you guys are suppose to help people and offer emergency services I don't care if they pull the damn tooth just please make the pain stop

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Rafa86
, US
Sep 18, 2018 10:38 am EDT

Was in the office for more than an 1 hr and was told there was a patent in front of me. I have a fracture back and its painful waiting for a long period of time.

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Mr. Lindsey
, US
Sep 05, 2018 8:06 pm EDT

Denture partials never fit, said I'd ne reshuldule 1 wk. Nollo contendo. I feel i was burnt, out of 2100$ for me an aquana carr /wife...

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William Phillipson
, US
Aug 15, 2018 11:32 pm EDT

I had 2 teeth pulled 11/ 14/ 2017 i was told i would get a bone implant done that day i being forced to pay $566.00 dollars for that which wasn't done they are crooks scam they need to shut down

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legalbtch
Soquel, US
Feb 22, 2015 10:10 pm EST

They don't speak english mostly because they are all on visas. They are pure evil. Get an attorney. Make them pay! Report to bbb. Get qll your documents. Hopefully they will all go to prison in our near future. Which isn't soon enough.

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