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Wesley Berry Flowers Complaints - Bad Product, No customer service

Review all Wesley Berry Flowers complaints

Wesley Berry Flowers

Posted: 2008-08-18 by Aileen  [send email]
Bad Product, No customer service
Complaint Rating:  100 % with 3 votes
Company information:
Wesley Berry Flowers
United States
wesleyberryflowers.net

My daughter ordered Mother's Day flowers for me and was charged almost $100 for what she picked out. When I called to thank her for the arrangement and described it to her she was extremely upset. I received a few daisies and 3 roses. The comparable arrangement to what I received was approximately $25 on the website. After 4 emails and two phone calls there has been absolutely no response from the company and they have yet to refund any money. I am appalled at their lack of concern and customer service. I cannot believe in this day and age where information is so quickly spread about companies that they are willing to risk their reputation this way. This company is a ripoff and I think that they are guilty of false advertising. Take your business elsewhere.
Comments United States Flowers Delivery
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 407 days ago by Aileen  [send email] 0 Votes
I have since had an email and a phone call from customer service at Wesley Berry Flowers. They have refunded my daughter's purchase price and apologized for the long time that it took to resolve this issue. I promised that I would remove the complaint once the credit had been received, and if I can figure out how to do so I will.
 288 days ago by   Gte8 0 Votes
I had a really bad experience with Wesley Berry Flowers. We ordered a flower for a funeal of a friend. I payed express delivery, but the flower was not delived until 2 days later. I called them back 4 times and waited on line for half an hr since they could not confirm the delivery. Basically it was a ripped off. I went with them since they claimed to deliver within 4 hrs of placement time, which turned out that it took them 48 hrs to have that happened.

Do not do bussiness with this company.
 198 days ago by   Ann 0 Votes
Aileen, please do not remove your complaint. People need to hear the poor experiences they are having w/ this company. This company pulls this stunt often (what you described ).
Heck, they did the same thing to me. I allowed substitutions and they basically used the cheapest flowers in place of the expensive ones. My family told me that they had never seen such an ugly bouquet of flowers. I spent a lot of money on them and how on earth a Florist can make flowers ugly is beyond me...well, Wesley berry sure can.

I as so disappointed and feel totally ripped off. Shame on them!

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