Complaint Rating:

Company information:
Wesley Berry Florist INC
6677 Orchard Lake Rd
West Bloomfield, Michigan
United States
Phone: 248 851-2881
www.wesleyberryflowers.com

My mother-in-law retired a few weeks ago and since my husband and I could not attend, we decided to send her 24 long stemmed roses with the works. We paid extra to get a vase and chocolates etc and immediate delivery. In fact, we chose Wesley because it said same day delivery and that it was a FTD florist. We paid 117.52 for this: (direct from their site) Quote:"These beautiful 24 Mixed Roses will certainly brighten their home or office. Your selection includes 24 Mixed Premium Long Stem Roses accented with greenery"

When we received the payment invoice, we noticed that they had the delivery date set for next week - not the same day service we had requested. We had to call them and fix it - they told us they would add some baby's breath and a balloon for the mixup and for the fact that they could not get all the colors in the add. In fact they said the florist they contracted with had only miniatures roses in the other colors, so they could only send our bouquet of long-stems with three colors. We agreed to three colors instead of the many shown on the net. No problem. We thought.

The next day my mother-in-law sent us a pic. There were only 12 roses with a completely different arrangement than what we ordered. They were also already opened and looked to be anything but premium roses that the ad mentioned.

We complained and were told a few days later that the roses were supposed to be miniature roses and that the place Welsey contracted did not have them, so they sent 12 long stemmed instead and put in some greenery. As you can see from what I wrote above this was not their original story. It was the same rep, Chris, too. I wrote them back and cut and pasted their add which states we were to receive 24 premium long-stemmed roses and have heard nothing since. I also told them the roses were already opening when they received them, so they appeared to be older and that the arrangement was not professional. One rose all by itself was sticking up in the arrangement 3 -4 inches higher than the rest. The arrangement was supposed to be in a bridal bouquet style - where all the roses are trimmed to the same length. They didn't even bother to arrange these roses well. They have a guarantee of l00% satisfaction, which apparently means nothing.

This is false advertising. My husband bought me 12 long stemmed roses in a beautiful display last week from a grocery store where he paid $25.00 because they were starting to open. They were more beautiful than this expensive bouquet we contracted Wesley to take care of for us.

Please be careful for you can get taken.