Complaint Rating:

Company information:
Wesley Berry Flowers
United States

I called yesterday to order flowers for my sisters birthday. I gave all her information including a phone number to the business where she worked in case you needed directions. I gave my cell phone number in case you had any problems delivering the flowers. I called her receptionist to make sure they had no issues with her receiving flowers. Not only did something get screwed up, but I received no phone call at all to alert me and waited for several hours to hear from her about how she liked her flowers. I never heard from her because they were never delivered. This whole situation could have been corrected with a simple phone call saying you had put in the wrong address. When I finally spoke to my sister last night she said she had not received any flowers. I couldn't understand why they hadn't been delivered since no one alerted me to any problems. I called this morning to find out what happened and spoke to "dolly" who was extremely rude and told me to "wait while she figured out what the problem had been." As if it were my fault she was too lazy to pick up the phone. Instead of apologizing for an obvious mistake and use of poor judgement, she demanded to know whether or not I still wanted the flowers delivered today. I replied that my sister's birthday was yesterday. She repeated her question still without apologizing for the mistake. I told her just to credit my card because at that point, no way did I want to give that person any business. I am surprised there is an email addressed to customer service since it doesn't appear to be all that important to your store. I will order flowers for my sister through someone else and send this email to all my friends and family. I will also post it on my Facebook, Myspace, and other websites regarding poor customer service. I cannot believe I didn't receive a simple apology from that woman. In this economy, it cannot be wise to alienate clients. In the future, when people google Wesley Berry Flowers, they will hopefully find sites where they can read about my experience. Thanks for wrecking my sister's birthday surprise. I will make sure that she also posts this email on her sites.