Complaint Rating:

Company information:
Werner Enterprises
PO Box 45251
Omaha, Nebraska
United States
Phone: 800-228-2240
www.werner.com

Not sure sure yet, but after reading some of these reports on Werner I have little doubt my truck driving career has been cut short by their vindictive and lying mid level management crew. First home time after going solo my Fleet Manager called on my third day off and left a message on voicemail accusing me of idling my truck while at home and threatened to document it in my file.

Calling back I told him I didn't know how he was getting his information, I hadn't touched it since I parked it 2 days ago. He stated that since calling me he had talked to several other FM's who told him 'there's something going on with the system, several other drivers on home time and the system indicated their trucks were idling too'. But no apology for the threatening phone call.

Came off home time and hop-scotched my way over to Ohio from Oregon, eventually ending up in Maine, NY and NJ for about 10 days. On those 10 days I sat waiting for a load at least 3 days. During one of these no load days I called 'Placements' requesting a transfer to Western Region, if there were openings. Nice Lady indicated there were openings and asked where I was, I stated 'NJ that's why I'm making the request.' She told me to call back when I get to Nebraska.

I stayed out 6 weeks eventually getting home three days later than when I made the request 6 weeks prior. Quallcomm message sent stating I was taking 7 days off. Another voicemail from 'The Fleet Manager From Hell', he told me I was not getting 7 days, I had not earned it and if I did not call back he would have the truck towed. I called him, 1st time he put me on hold, I gave up after waiting 15 minutes, 2nd attempt at calling, on hold 5 minutes before hanging up.

Sent quallcomm msg, I had dental appt. on day 6, also requested he not make anymore threatening calls he's interrupting my time with my family. I also made call to Placements and asked if the Fleet Manager could stop my Transfer, she stated 'no I been working here for 10 years and I've never seen that happen.' She also told me transfer was all set, the nice lady I spoke to first had set it up and all I needed to do was call when I came off home time.

Again Fleet Manager from hell called, this guy was like Jason kept coming back. This time he said if I did not call him on today he would accept that as my resignation. So I, thinking yeh right, you also said you were going to tow the truck and it's still sitting out front. Later I made a call to Placement and stated I was coming off home time tomorrow, I would like the transfer made.

Not so nice lady said to call tomorrow the day I make myself available, they would do it then. Next day came and I called Placements. I was told 'your file states you voluntarily quit you need to talk to FM or Recruiting'. Could not figure why this guy (FM) was making a big deal over this, after all, I spent 6 weeks out (twice the time normally out) and I was not going back to his board, he must be control freak.

Made call to Jason the control freak (FM), told him, 'I will drive truck to Portland and turn it in' he stated 'that's fine'. Cleaned it out that day and was going to drive it up the next morning when my wife could follow me and give me a ride home, I knew Werner would not. Phone rings about 8am, guy on other end asked if this was the Werner driver with the company truck. I said yes it is why? He was told to tow it to Portland.

I told him Werner was getting a little bitchy, also said I will drive it up because if he tows it, Werner will put it on my DAC I had abandoned it, he said one word, 'correct'. Well, tried starting it and guess what 'dead battery' it had dead battery when they assigned it to me, and again after my first home time. Called Tow Trk guy, told him it had dead battery, he called Portland. They were going to let me drive it up, but since it had a dead battery, they told him to tow it. He showed as I waited by the truck, gave him the keys, he hooked it up and left. I knew this was going to haunt me.

I have since filled out an application for another carrier, much smaller than Werner, no accidents, no tickets, no felony convictions every thing looks good, so they said. Starting orientation on Monday they will call me on Friday. Friday came no call, I called twice and left msgs for my recruiter, still no call. I figure it's in the DAC, something Werner wrote. I will request a copy of DAC and see for myself. Moral of story is never believe what any company reps tell you, they all lie. Time will tell, maybe he unwittingly did me a favor!