Wendy’s
reviews and complaints

I, ve been eating at wendy, s for many years and have enjoyed my favorite fast food. Yesterday I got my usual double combo and took it home to eat. I had taken a few bites and bit in again and bit into something hard and broke my front tooth and expect to have to fix. 1-17-17. I, ve never had anything to happen to me like this before in 61 years. I have found the broken piece of tooth that broke off and saved it. I don't know what I bit into but it was solid and hard. I have the piece of tooth in a bottle but I don't know how to attach a photo of it. I am self employed and don, t have any dental insurance and I don't have any idea of what the cost of repairing my tooth will be but do expect it will be expensive. I have an appointment with a dentist to look at the damage. Thanks for your attention in this matter.

I purchased a number four with extra bacon and I notice a day later in my bank app that I was charged 2 times. I called an stated what happened and was told to come in an it would be rectified. I came in after work and the manager on staff (whom was not the manager i spoken with earlier) stated that, this happens all the time an it will post as one transaction and not 2. And no one swiped my card more than once that's why I have only one receipt. They never swipe your card more than once. well it indeed did post twice as I assumed it would it would I have never purchased anything and it logs in my bank as 2 transactions. the store number is 11461 and although the second Manager did not rectify the situation she also did not make me feel comfortable with coming back if I do not have cash handy on me to purchase an order. and if this is a normal routine that customers are getting charged more than once per purchase why hasn't there been a resolution to resolve this matter so it doesn't happen again.

3 times in a row, at the drive-through, I have asked for "light ice" with my drink. 3 different people at the window. 3 times in a row, I have gotten a cup half full of ice. I ask for light ice because I don't want 1/2 to 2/3 of a cup full of ice. I know ice is cheaper than soda. This obviously is due to management training. I give up. I don't have this problem with any other fast food restaurant around here. The location I am referring to is the one on East Eau Gallie Boulevard in Indian Harbour Beach, Florida

The most recent time was 1/13/17 at around 6:30 PM.

As I was placing my order at the drive thru, someone opened the back door and yelled out "GO HOME". It was 7:30pm on Christmas Eve, and I called the store to find out what time they were open til, and I was told 8pm. How awful I felt & how rude that employee was. Then when I got up to the pick up windown, I told the employee that someone had yelled out the back door & how pissed I was about it. When I got home I found that what I ordered, (Baconator Combo) was nothing but two broken up, cold hamburgers, 3 pieces of cold rubbery bacon, and one piece of cheese- THAT'S IT! The most unappetizing excuse for a hot sandwich I've ever seen! The day after Christmas I plan to take the uneaten sandwich back to the store where I got it (2988 West Ridge Rd Rochester, NY 14626. [protected]) And get my money back. And if I hadn't been wrapping Christmas presents for 5 hours prior to going there, I wud have left the drive thru without so much even picking up my food & paying for it! You need to find out who that unprofessional employee is and fire her [censor]!
Signed,
Barbara Ann Parks
39 Nory Lane
Rochester, NY 14606
[protected].

I found several long brown hairs in my baconator triple burger today and as I went back in the store, I noticed that not one of the employees were wearing a hair restraint of any kind. If I pay ten bucks for a burger I want to be able to eat it. I just walked back out as I didn't want to cause a scene in the crowded restaurant. Hopefully this issue will be addressed

I went through the drive thru at Wendy's in Lawton Okla, I ordered 3 number 1's w/ mustard I drove home across town. I opened my sack up and all burgers had mayo on it.I called back and asked to speak to a manager so, he said I can come back up there but I told him I'm not coming back for 3 burgers can I leave my name he said yes and the we'll replace your burgers. About a week later I went in and asked them for my burgers one of the workers said I must have a receipt so, I told her if he had told me to keep it I would have and then she said I guess you had mustard for all three burgers. I said why do I have to lie then she said I'm calling the other Manager he then said I have to bring in a receipt. I said why is he lying. Then the rude worker goes and bring back the whole entire kitchen worker with her they're were just rude. THEY need to work on their people skills plus I will not eat there again snd I gave them my 29.00 twice a week. Then they dhould of thought customers are always right it's not like I was needing free burgers. I paid my money for burgers that we couldn't eat cause my son only can eat mustard cause of his allergies. You need to come and investigate on how they talk to their customers. We need Undercover Boss down here on that location...

I just quit Wendy's, located at 6995 West Alemeda Avenue, Lakewood, CO 80226 today because I was required to work 7 hours straight without a lunch and only with a 10 minute break. That is against the law. I am required to receive a fifteen minute break every 4 hours. The other employees are also required to submit to these unethical hours without adequate rest or time to eat. It's unfair and illegal. Please look into this because Wendy's employees at this location spend all day on their feet without breaks or a chance to eat. Just horrible.

Today I ordered(1:45 PM)chili and a broccoli potato.When I went to slide out the potato I discovered it was NOT closed!It ended up on my pants/car seat.Cheese was all over my passenger seat and between the console as well.I love your food but it might be a while before I'm back.You gotta let your people know this can't happen..EVER! I understand they were busy, but it's gonna be a while before I get all the cheese/broccoli cleaned up and out between the seat and console.My seats are cloth and I spent over an hour getting all the visible crap cleaned. Clearly I need to buy upholstery cleaner and finish the job.BTW I'm in my 60s and I wish I was smart enough to take pictures. I hope you let your employees know they need to be more careful.

Manager Scott Stole 150 dollars from a customers purse and handed the money to manager Stephanie. When the lady came back for her purse they told her they didn't know what happened to the money. It's wrong and not right this needs to be handled immediately! How dare managers steal from customers what kind of scam are you running out of Wendy's? Stealing woman's money and lying! This needs a police investigation cause clearly there's something going on at this Wendy's. The disabled employees got their hours cut when manager Stephanie got hired and from what I heard from another manager is that she thought it was funny cause now they get to suffer even more! How dare this woman have a job that lets her be around people that have a hard enough time as it already is. Not only that but she apparently wasn't allowed to be a manager before at a different Wendy's because if her poor treatment of the disabled workers! She needs to be dealt with in an appropriate manner. I will also get a hold of corporate and make sure that this franchise is watched very very carefully.

I worked for the wendy's Bettendorf Iowa location enough to know they do not respect new employees at all! Here's one example: When i was short 8 hours on one check, I brought this to the store managers attation and was told rather rudely she would see what she would do. Does that sound like professional behavior? I think not. #2 example being berated in frout of other employees and possibly customers... I think not! And one shift manager was definitely disrespectful to me in general. They claim they respect employees, That is a faleshood! That is why i quit working there becaues i could not work in such a hostle work place!

Every time I eat at Wendy's it always results in the diarrhea.. Every time!
I love the food and service there but whatever it is just does not agree with my stomach.. Usually I order a burger, fries, and pop- I know the pop wouldn't be the reason or the fries.. So maybe an ingredient in the burgers? I had a chicken wrap once and I didn't get sick at all from that, so I'm assuming it is the burgers.

Went through the drive thru, young girl order taker was rude, i ordered a #3 triple for my son with only ketchup, lettuce tomato and pickles. He cant eat mustard! This girl repeated it back to me so yes you knew what i wanted. Get to the window to pay, cashier snatches $ and doesn't say a word, get to window 2 wait there a while, window opened food is handed out the window and window slammed, nothing not one word. I should have checked then. Stupid me! Get food home and of course theirs so much mustard on the burger that it is dripping off the paper and no ketchup so there went the 10.00 over priced burger into the trash! Wait where are the straws and napkins? Or do we have to request those as well? Fries were cold... Sadly this is exactly what we have come to expect from this location, and you want $15.00 per hr... Smh!

Wendys store # 117. Gulf breeze florida

I visited this wendy's on june 8th. It was awful. We ordered a number 3 and requested to add a large chili... We were told they do not make a large chili (It's on the dang menu board). We ordered a large sweet tea, and a medium sweet tea. After receiving our food at the drive thru, we said to heck with it.. As I had already waited 20 minutes for our food. However, we pulled out, took a sip of our team and it was unsweetened and nasty spoiled tasting. We drove back to change our drinks to coke, and the really short girl there rolled her eyes several times, she then gave us 2 small cokes (Was to be large and medium) since we only have 2 drink holders, I asked her if she could take the nasty teas back and discard. She said she wasn't allowed to throw them away. I mean, seriously?!? I even heard her being rude to other employees and customers as I waited. Awful service! Then... We got back to our destination, only to find that they got all our food order wrong. I was visiting for vacation... But I feel sorry for the locals that have to eat at this wendy's. I cannot stand for anyone to roll their eyes at me, or lie to me. This is the most ignorant, disrespectful employee I have ever came across at any restaurant.

I just started working at Wendy's and at first everything was ok I was working for another store until the new one that I applied for opened up I was getting hours at the old store but as soon as the new store opened I realized how rude the store manager is and how bad she treats her employees she yelled to her employees and said she don't want no one coming to her about there hours because they are going to get the hours she give and also included no one will get any overtime so don't come to her about any of that like the next week I noticed she start cutting my days it started with just 3 days a week I wanted more but I was ok with that but then the week after that she cut it down to one day a week not to mention she only let me work four hours a day so for 2 weeks in getting two day and all together its 8 hours for two weeks I find that horrible for a manager to treat her employees this way for no reason because I'm a great worker and never complains about anything I'm just there to work but I'm not sure what to do about this because I want too work and don't want to quit but it seems like the manger just wants me too. Manager name is Shannon Conway at the Patterson avenue location off of Reisterstown road in Baltimore Maryland

I am a regular at the wendi's drive thru, since their beginning... However, when did wendy's old fashioned hamburgers started serving cheeseburgers regardless of what a customer ordered! Hello... It's says on your signs..."wendi's old fashioned hamburgers"!
I can't tell you how many times from the sullivant avenue, columbus, oh drive thru that I have threatened to return the cheeseburger in the bag. Knowingly that I specially state more than one time no cheese.. Absolutely insights a riot in me.!
Today was the last straw... I specially asked for no cheese! The guy at the window was very polite. Told me to have a nice day. I pulled away from the window and opened my hamburger... Yep you guessed it.. It not old had one slice of cheese.. But one slice on top and bottom!
Seriously. I would say that was intentional!
I don't know why I would expect anything different from this drive thru, but this has happened to me at other wendy's old fashioned hamburger drive thru also. But this drive thru happens to be closest to my house.
Is it that the people that are behind the counter can't understand english.. Or do they do this intentionally. After all, they are cutting into their profits by placing a piece of cheese on a hamburger.. When the customer requests to have it their way! (I do believe one of your commercials did state that)
So my advice to wendi's old fashioned hamburger corporate office.. Is to say that not all americans eat cheese on their hamburgers.. That's why they are called "hamburgers".
So disgusted with your company and it's customer service

I, Tiereny Duff, would like to make a complaint about my employer, Wendys of Tupelo, Ms South Gloster St., not paying on time. I been working at wendys going on a month now. I was supposed to have already received my first paycheck by now. I started there around March 19th or the 20th 2016, and may I add that, in the process of me becoming a team member, of getting hired on the spot, I was told of how every job title within the restaurant was important to learn, I was notified of dress code, safety rules, and what is expected for every team member at Wendys to know and how to do. Then I was told about payroll. This is the reason for my complaint. During the periods of me working from start date till now, April 7, 2016, I have been getting the run arounds about my pay. We are required to have direct deposit and at the time I was supposed to receive my pay card my employer was supposed to handle whatever needed to be done so I would be able to receive my paycheck on my card but he, the general manager, went on vacation while he was supposed to be getting pay role right to get my money deposited to the card they gave me to receive my money every payday. But the only thing I been doing is getting behind on personal business. I was told on payday, April 1, 2016, that my money should be on my card by Monday, April 4, 2016, when the general manager return on that date. So I waiting till then and still another problem. The general manager haven't sent my information to the bank my pay card is associated with. So he had claimed he would fix it for me, then I was told my money should be on my card on Wed, April 6, 2016, but still nothing. So I contacted the general manager and also went to Wendys while he was there to see about my money not getting on my pay card. Again, I was told that he would get a hold of the accountant for Wendys to fix this problem again and that he will give me a call back letting me the solution to the problem. Later I did receive a call back from my general manger that same day that everything should be fixed and that my money should be on my card Thursday, April 7, 2016. But, still nothing. So I called him to see was at Wendys and he was, so I went there, to Wendys, to inform him of me not receiving my money on my pay card that he had issued me to get paid. He responded that he just talked to the accountant and he said, she said that she just fixed it again cause messed my pay role up that it will be another 24 hours before I should receive anything, which I thought was very unprofessional. then I asked about could I get a written check or borrow money to help me handle some bills I am late on paying because of me not receiving my money because of their mistakes about me getting paid and responded that he could not help me, that I would have to wait till Friday, April 8, 2016. I feel like I have not been treated equal by my employer and now im tryring to see what can be done.Thanks for listening.

I came to wendys for my interview today on time and their was a girl who came ten minutes late, however she got her interview done before me by a manger who kept looking at me in a bad way. That manger took a lot of notes and told the girl to start as soon as possible. Then a different manager came to interview me and took down no notes what so ever. She went inside to ask the other manager about me getting hired and when she came out she said sorry all the positions are filled and then I left. The add is still up on the wendys resturant to hire more workers. The manager did not like me because I had a turban and I was of a different race and ethnicity. I have sent out a email to head office and they are yet to give me a reply