Welly Warehouse
reviews and complaints

My wife purchased a pair of le chameau wellies as a surprise for me at Christmas only to be sent 2 Right- Footed Boots, 2 different sizes and 2 different styles. I can only describe this as sheer incompetence and your follow up e-mails were not only unprofessional but bordered on being rude.

My first order arrived ok in time for xmas 2015 but they were on the big side so we decided to return them for a smaller sizw !. returned on 5th Jan .
chased 2 weeks later only to be told that they are out of stock on the spotted welly ! ok they offered to replace with a Black gloss welly ! ok accepted would be with you the next day 1st class post .
1 week later still no wellys !
so called up and cancelled for a full refund .We shall see how long i have to wait for that.

I placed an order via the Welly Warehouse website on the 10th November 2015. Money was taken straight away and I received a voicemail on the 12th to be told that the regular calf was not available for size 8 so I agreed to go for a size 7. There was no sign of my order by the 20th when I rang their customer services. They promised they would arrive by the 24th claiming the delay was because my order was not yet in their warehouse. No show by the 26th and when I rang they were promised to arrive by the 27th which they did not. I rang for a final time on the 3rd December when I asked for a refund. I was very disappointed with the lack of updates by Welly Warehouse, Instead I had to chase my order multiple times and the customer service staff were only apologetic for the last call. I have received a refund I just want future potential customers to know how poor my experience was of this company.

I ordered a pair of boots on 14th August 2015 and they duly arrived. Unfortunately, they did not fit and so I returned them on 21st August for a refund. Despite several exchanges of emails I have still not received anything (as at 22nd October 2105). I have subsequently obtained a company check from which it appears that the company is somewaht dodgy.

I ordered a pair of le chameau wellies 3 weeks ago and was led to believe would be with me in 3 days. After 2 weeks of being fobbed off with tosh of yes they have been dispatched was then told they wern't even in stock!Asked for refund and still waiting as apparently they have tech problems and have to send a cheque.What a load of old rubbish!125.00 still out of pocket.Luckily paid with credit card so once that reaches 30 days will get them involved as am fed up listening to all their crap!

I only wished I checked this website before I ordered my Wellies. My order was not delivered. 5 days later I called to enquire where my ordered was and was told that someone would call me back. 4 days later and I had not received a call back. I made another call and was told that the order had not been processed and that I would have to wait over a week for my order. Lets hope they are more efficient in issuing my refund!

I 100% agree with the complaint previously made. I ordered a pair of Wellies that never arrived. I phoned to enquire where they were and was told that someone would call me back. This never happened. 4 days later I called again and was told that they had a system error, my ordered had not been processed and I would have to wait over a week to get my order. I just hope they are more efficient processing my refund!

Ordered a pair by phone on a Friday when Delivery was a MUST on the following Monday, confirmed with agent on the line and was promised the boots will be with me on the Monday. (If this was not the case I would have popped to my local store over the weekend and purchased a pair.) Come Monday, still no confirmation email - I contacted Welly Warehouse and spoke to Ann, a supervisor, I was told that the order I placed at 12:06pm on the Friday was not processed and so has not been sent for delivery, I was even offered the ability to cancel the order! Ann went on to instruct me that the cut off time for next day delivery when ordering by phone is 12pm not 3pm... The website does not differentiate between web/phone orders when it speaks about delivery times AND I was not told this by the agent who took my card details. The website boasts "99%" of all deliveries arrive next day, I've also seen a comment from a Welly Warehouse representative boasting feedback is "99%" of the time positive... Makes you wonder, are these figures accurate? Or do the Welly Warehouse staff think they're being intelligent business people by leaving 1% open to speculation? This leaves me in a very frustrating situation as the boots are needed tonight and all Welly Warehouse can do is advise me appropriate action will be taken internally... GREAT.

My first order was for 2 pairs of Hunter Original boots however, I was informed just prior to the dispatch of 1 pair that the other pair was not available; this was communicated via e-mail and I was told to contact the company to discuss other options via their 0845 telephone number.
I chose to order a different pair, at a different price; paying the added extra cost however, the boots did not arrive in satisfactory condition and now I have been asked to take time out of my busy day to take photographs and e-mail them to the company!
I e-mailed one of their staff, Ms. Blundell on the 12th of September 2011 straight after the telephone conversation and until today the 21st September 2011, I have still not received any correspondence.
Further to this, I took MORE time and costs to phone the company AGAIN yesterday (20th) and spoke to one of Ms. Blundell's colleagues and was informed that she had been off ill...however, on the day of the telephone conversation (12th) Ms. Blundell informed me that she would "look out" for my e-mail...clearly she wasn't looking very much as I e-mailed her with the photographs and a complaint/run-down of the situation straight after the conversation! After her colleague told me that Ms. Blundell had been off ill, she told me that she would have to gain access to Ms. Blundell's e-mail and she would call me back...she even read my number back to me. Alas, no phone call.

I am utterly disappointed and disgusted at the level of customer service from this company.

I bought a pair of Hunter's from them in November 2010, which arrived in a really battered box. One of the boots also looked a bit worse for wear against the other.

I called the company and was told that the 'worn' look was just 'blooming' which eventually happened to all boots. I responded by reminding them that they were meant to be a brand new pair of boots and, whilst I would accept this if I had them (and worn them) a while I didn't think that these comments were fair or just. I was then told that I would need to take a photograph of them and email this to customer services so that they could determine whether I would get a refund on my postage to send them back?! I was at work at the time and told them this, but was just advised that I would get a refund on the boots if I sent them back, but probably not on my postage. I was also told it could take 3 weeks for me to get my refund because of the 'busy Christmas period'. What a load of old rubbish - it took them seconds to take the amount from my debit card online when purchasing the item!

The appalling customer service ensured that I sent the boots back using a recorded or signed for service, as I didn't trust the company to confirm they had received them. The cheapest I could get for the weight of the item was Royal Mail's first class Recorded Delivery service, which arrived the next day (I checked online) and cost me almost £9 - it still took them another month to refund my money for the actual boots and, of course, there was no refund for the cost of my return postage.

Truly dreadful company and service in my opinon and would never recommend them to anyone...

I placed an order with Welly Warehouse at the end of December and have still not received the boots despite contacting the Company on 3 occasions. They were quick enough to take my money but here I am nearly 6 weeks later without anything to show for it! I would definitely not recommend this Company and it should be removed from Internet search engines.

This company is the most useless company I have ever experienced before in my life. They sell fake Hunter welly boots. They don’t offer you a refund after you and its cost over £7 to return the package back to the. They are unreliable, I was waiting on the phone to them for over 20 minutes and no one picked the phone up. It took them forever to return my email. KEEP AWAY FROM THIS WEB SITE!