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Wells Fargo Customer Service Phone, Email, Contacts

Wells Fargo
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4.4 7548 Reviews

Wells Fargo Complaints Summary

624 Resolved
1094 Unresolved
Our verdict: Engaging with Wells Fargo, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Wells Fargo reviews & complaints 1753

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12:47 pm EDT

Wells Fargo customer service and harassment

I am writing this, because of all the complaints and situations going on with Wells Fargo bank in general. Now I understand why the employees at Wells Fargo are "Used Car Salesman". I went into a Wells Fargo near New Gretna, NJ. I tried to cash a check and they kept on pushing me to open and account. They kept pushing and pushing. I finally said no and left with my check. I have never been bombarded like that in my life. I am literally afraid to go in there and cash a check. I thought it would be easy and then they made me sit down at a desk. I am like, I just want my money. I have another bank somewhere else that I am happy with. I do not care about the small fee you are charging me. They would not let go. Kept pushing and pushing. I recommend not going in there. From what I am told about that location is that employees are always leaving.

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1:23 pm EDT

Wells Fargo bait and switch

Late last year, I went into a local Wells Fargo branch to speak to a "personal banker". WF holds my home mortgage, and to simplify things in the new year, I wanted to consolidate all of my accounts - business checking, personal checking, savings, and a substantial 401K. Since WF held my mortgage, I thought it would make sense to put everything there. Capital city Bank had my business account 10 years. I was satisfied with their service. My retirement was with a private firm, and I had the same adviser for over 10 years. I liked and trusted him.

The personal banker I saw that day promised me the moon if I transferred all accounts to WF. Retirement, business checking, a charge card with a small balance, and a small business loan. He said he could consolidate my debt with a 0% 15 month balance transfer, since my mortgage was already there. There were also many other offers and perks on the table, including refinancing my home.

To make a very long story short, once my 401K was transferred, all other offers were off the table. Applications and appeals were denied. I never did find out why. My "personal banker" could not or would not tell me what the problem was. I have a good credit rating, a stable work history, and have never had a late payment with my Wells Fargo mortgage. And yet, the "underwriters" didn't want me. They sure were happy with the $175, 000 401K I transferred, though.

After two months, I gave up. I am still upset, however, because I never did get an answer.

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11:55 am EDT

Wells Fargo iphone warranty service

What a scam. The only reason I got the Wells Fargo credit card last year was for the insurance program for my iPhone. (https://www.wellsfargo.com/credit-cards/features/cell-phone-protection/)
I am the Verizon Account co-owner w/ my wife and put about $450/month on the card for my Verizon bill each month. The credit card promises to provide a warranty on iPhones to cover damage. This happened to me about 6 months after I got the card when I accidentally dropped the phone: The glass cracked and it would no longer charge properly. My wife and I own this account and we have a couple kids and my elderly mother on it as well. We pay the bill. My Tel # is listed 5th, probably because I had a # change. I had Verizon explain this to the service rep via a conference call. Then I get notice my claim was denied because my phone's # was not listed 1st or 2nd. The customer has no control over where their # is listed on the bill! When I first inquired about the service, the rep told me the policy covered the Primary (which should be me) & 4 add'l lines. I broadcast this service experience to my friends on FaceBook. None of my friends could believe it. In this age of "Customer Experience Management", the industry I work in, Wells Fargo & Card Benefit Disservice rank at the bottom. I invited Wells Fargo in a customer survey to review my claim and reimburse me the $133 I paid to get my phone fixed. No one ever got back to me. I have zero use for this credit card.

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11:40 am EDT

Wells Fargo personal banker is a horrible job

I took a Personal Banker position with Wells Fargo. I left a job I was doing well at, because I thought I could make a bunch of money with the incentive program. That is what I was told in my interview process. During training I was real excited, because they teach us how to help the customer succeed financially. The teacher said we are not about sales but helping out customers. I was enjoying training, learning the job responsibilities. The last week, I started hearing all these complaints about the branches the bankers would be working for. A few bankers said that they were not allowed to pick up their paper paychecks unless they opened accounts. I thought it was only me so I jumped into the conversation. They made it seem like we had to open the accounts, because they were free and why not. Come to find out we needed our paycheck to go into the account in order to get it free. I was not told and the other employees were not told also. I went into to pick up my paycheck and I was there for 45 minutes. My trainer wanted to know the names of who told us we had to open the accounts. Come to find out this happened to every single class. lol

I had a strange feeling after that. Fast forward to when I started. My manager was very nice and I was learning so much. 1 month later, she left and we were out a manager for 8 months. We were short staffed. The only seasoned banker cared about herself. When I say, I was looking for a new job after the first month, I am not kidding. I was tempted to quit even though I had a home. All the other bankers were opening up accounts from customers who they talked to over the phone. They did not even get their signature. The accounts were not even funded. I seriously closed out more accounts then the whole branch opened. What they like to do is make you open a new account, wait 45 days and close out the old one. When new customer came in to cash a check, they made them sign a blank form to open a new account and never came back to fund it. It is all smoke and mirrors. They are not doing anymore business. They are just flip flopping accounts. I was the lucky one to deal with all these ripped off customers, because I was the only one legit. I had to hear them complain about how horrible the other bankers are. To be honest I wish I ripped off the customers, because I was the one not being promoted, getting yelled at everyday and having to go to meetings. My numbers were not even that bad, but since we were short staffed all the time, I had to double my numbers. I did everything right. I did not call people on the do not call list and I got all my clients signatures. They knew what they were getting into. I even made a little money with my bonus. Little money means little money and to be honest even if you were ripping people off, you would make a couple 100$ more. Split that between 3 months and it is laughable. So I had decent numbers, doing everything right. My mistake was questioning the ethics. You have to play dumb in order to get promoted. If you point out the unethical behavior, they will get you canned. Do not call Human Resources. They know what Wells does and they are there to protect their reputation. Everything the news said about the sales ethics is right on the money. Before I left, I kept proof showing my managers knew about the unethical stuff going on. Hell they are the ones that encouraged it. When they made me do something unethical, I always wrote in notes. Got the ok from and put down the managers name. It is a horrible job. if you have no soul and do not care about screwing over customers, you will be great. Remember just know that what your doing is wrong and you will get caught eventually. Your managers will throw you under the bus so fast. They want to keep their jobs. My advice is be careful and keep evidence. If you get in trouble you can bring everyone down with you.

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3:24 am EDT
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Wells Fargo no be able to repair roof and house due to my mother and my name being on the check and she pass away.

I am just trying to repair my roof and house. My mother pass away in 2013 I had been living with her and taking care of her since 2003. She had place me on all her important documents like the house and insurance . I just recived hail damage on the house on march 17 2016. I finaly goth the checks to get the house repair. So I got the roofing company and went to the bank where I could give them the money. I took my Mom death certivacte and the will all her id. all these to make sure I was cover. We sit down and began to talk to the agent and explain to him what going on. The agent then made phone calls to there office told them what I had they said no the house has to show the will has to be probated. I said to him here all the information you need in front of you . he then said Iam sorry that maybe you can get heir affidavit that turn out to be a lie too. I explain the house is get water into it it needs to be repair they do not care Never miss a house note never must [aying the insurance. The will al ready states that I'm the heir to the will. Is there any just in the world.

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8:41 pm EDT
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Wells Fargo wells fargo bank errors forcing charges & fees to secure credit card account

A manual payment of was made (on the due date 9/16/15) to my Wells Fargo personal secured credit card because I had cancelled automatic payments. An automatic payment was still initiated on the same date - after my manual payment. Wells Fargo's automatic payment non-cancellation mistake caused imbalances to my checking account resulting in additional charges to my other bank accounts and by creditors.

When Wells Fargo was contacted about the mistake, they had no record of my automatic payment cancellation. When I cancelled, the phone representative didn't provide any sort of confirmation number (which should be procedural). Though if considered, my manual payment would confirm my understanding of the cancellation.

Following many unsuccessful contacts by phone, call transfers and repetitive explanations to resolve the issues, I was forced to visit my local branch office in person on 9/25/15. Following another lengthy situation review with the branch representative, she made several calls explaining my difficulties then, put me on the phone again. The manager on the phone gave me a verbal promise that the correction would be made by Monday 9/28/15. Unexpectedly on 9/28/16, Wells Fargo closed all of my bank accounts (including my personal accounts), because one of my business bank accounts had two returned checks from customers.

The secure credit card balance was below the secured deposit amount and should have been reconciled on the date the account was closed, rather than waiting to Feb 2016 and the accruing of additional minimum payment charges growing from $25 in October to $219 in February 2016. Upon Wells Fargo's closure of all of our accounts, they held full control of our funds.

From 9/28/15 forward Wells Fargo has benefited, there has been little inclination for Wells Fargo to consider their customer's experience nor their internal errors which caused a harmful chain of events.

Wells Fargo has not corrected their procedures to provide a confirmation of automatic payment cancellation- for what may be disturbing reasons.
These actions clearly point to systemic policies for generating more fees and profits. This ruthless and machine-like approach has nothing to do with true customer service nor with cultivating mutually beneficial, long term relations.

With some genuine customer oriented service, this situation would not have happened. Wells Fargo would better serve itself and the customer by reversing the secure credit card minimum payment charges and reconcile them with the closure date of 9/28/15. If there is some genuine customer care to be found, it would be admirable to address their related charges to my other accounts as well.

John Middaugh
Acct# [protected]

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10:55 am EDT
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Wells Fargo customer service

On April 8, 2016 at approximately 11:00am I called the "customer service" number to inquire about my account. As I am a new customer I expected my check deposits to be placed on hold until the checks cleared, however, I noticed that the initial small deposit was still on hold after a week. I called to ask what the typical duration of the vetting process was so I would know when my account was actually viable. Here's where the unbelievable happens: the first female I got was incapable of doing anything other than repeating the same rhetoric over and over again. I am a highly educated woman with more than a few IQ points to rub together, and as such I do not need to hear the same inane information repetitiously. After the 3rd repetition I asked for a supervisor. I got Kathy. Kathy was unable to listen. In fact, she interrupted on average every 4th word. She never actually heard my question, nor did she offer anything of substance. Finally in utter frustration I told her that I needed her to stop interrupting and to listen, as when she was talking she was not listening. She then engaged in a personal attack by stating, and I quote, "I'm sure glad you're not my doctor". I was dumbfounded! I asked to be transferred to her supervisor, to which she replied, and again I quote. "that's not gonna happen." I was then hung up on. My first experience with Wells Fargo customer service is not one I'm likely to forget.

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12:31 pm EST

Wells Fargo auto

I called for a payoff and made the payment to complete my auto and two days later they reposed it because it was paid at the bank and not Wells Fargo Dealer Services. They did this on purpose they knew it was being paid off I talked to the collections agency because I fell two months behind so I wanted to let them know that I would just be paying it off. This is there way of making money off you since I was paying it off early so they could collect more money. This is the worst company I have ever dealt with the people are nasty they are like robots uncaring evil people and you don't really want to say what is on your mind otherwise they can make your life hell. To top it off I never got a letter or a call saying i was in re position. I will never go through this company again! Anyone that does will regret it because they are out to get their customers not help them. In fact I recently opened an account with them I am closing it out and going to another bank I am so disgusted with this company!

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2:17 am EST

Wells Fargo car note paid in full reporting 3 credit bureaus past due

I had on a vehicle that was required to have full coverage insurance due to the fact I had purchased it brand new, as well as once vehicle arrived at dealer since I built online and had shipped in, I had additional custom features added on and performed at dealer before ever leaving lot, therefore I chose to also purchase gap coverage on the vehicle, I had done this with all my vehicles as well in past purchases, and full coverage was mandatory and wells Fargo financial held note at great 1% interest. After approximately 3.5 in the first time of my life, my car was stolen, and I was only 6 payments from 100% payoff of the original 38k, initially 6 years. I paid. Significantly higher monthly payments to payoff car in the hope I'd have my dream car paid for. 3 years early. Wells Fargo received the insurance company money to entirely pay off the remaining balance, remind you not much was owed as I had paid so much more over the years in payments, I received the title stating no lien holder, of course salvaged title car never found, anyway to this day wells Fargo reports still an open auto note past due for $900.00 for now 3 years on my all three credit bureaus when there's no open account. I have disputed repeatedly, it keeps somehow being validated, but they won't send proof of validation, there's nothing to validate there's no proof, the insurance provided copies of check they were sent and cashed, I sent title showing no lien interest listed. How can they do this for over 24 months it's ruining my credit, has ruined my credit!

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Brigham Tuttle
, US
May 11, 2016 7:13 pm EDT

Ran into the same issue

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12:41 pm EST

Wells Fargo customer service

I place a dispute with Wells Fargo regarding a transaction that was wrongly charged to my account; and at the time I was placing the dispute the customer service agent and the dispute departments both said that my fees will be reimbursed when the dispute is resolved. well now the dispute is resolved and its taking me over 6 hours to have my fees reimbursed. I am seriously disappointed and I would not want to have anything to do with Wells Fargo Bank because they have no business ethics and they will screw me (a Loyal Client) over $70.
I have missed work today to try to resolve this issue because if don't take care of it today... Wells Fargo will deny my refunds/ reimbursements.
Its very sad and disappointing that institutions like Wells Fargo pay so much money to acquire customers and once you are their clients they don't attempt to keep you. what a waste!

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1:38 pm EST

Wells Fargo new visa debit card activation

I received a new visa debit card WFB sent out with the new chip. I didn't request one but apparently its a change I don't have much of a choice about. I called the number listed [protected]) and most of the call was automated sales. Dish network commercials (not while Im holding just going on and on), special offer pay $2 for some program they don't explain very well on automated system. I pressed the associated number to find out more and the WF employee was very short and just drilled me with questions. When I was finally able to ask her about it and subsequently realized it wasn't for me she was quick to hang up. As as former employee I know sales are pushed and an important part of company growth however, since the company prides itself on customer service, perhaps that aspect should be just as important. I will be activating my card at an ATM.

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8:29 am EST

Wells Fargo account setup

I went to Wells Fargo with my Mother, who has accounts there, so I could be put on her accounts, as she has recently become sick, & homebound. She wanted me on her accounts to write checks on her behalf, & when she passes, everything would be in my name. We were told that my credit wasn't good enough to put me on the type of account that she has, & they won't even take the POA paperwork until we submit s doctors note! My mom has had accounts at Wells Fargo for over 40 years. My credit shouldn't matter to them. It's her choice to have me on the account, & the money isn't mine anyway. I'm just a secondary on the account. Frustrating that I have to jump through hoops to get my mom's affairs in order with them.

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9:53 am EST

Wells Fargo drive through employee

i m banking with wells fargo in kings mountain nc.i m a small business owner, working by myself.so i use drive through some times to do deposite.one girl always work at drive through, she is very nice means very nice.i talk to manager about her.we always appreciate good service.while i was talking about thay girl to the manager other womanwas i did not say anything about her.shesaid something like why i m not good?she was made o n me .since that day she dont even smile at me.
now today i went to the bank to deposite my money.i m a smal business so i dont have big big deposite.i have deposite for 2300$.wheather was bad.no body was in drive through, so i went there to make deposite.she denied my deposite saying limit for drive through is 2000$.even though she was free she was not doing anything she denied.why?2000$is big deposite for wells fargo?i see that usually when no body is in drive through they help front.i was there for fifteen minutes she just sit down in the chair.she dont have customer all that time.i know she is older lady.she can not work fast.why she is in drive through?or if she dont want to work drive through just work in the front.
i think she did that because i m indian?if u dont like indian people just tell them dont come here, we wont bank with u guys.ant way i m gonna leave the bank.i dont like to do business with some body racist.

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4:51 pm EST

Wells Fargo service and product

On 1/14/16 I used my Wells Fargo credit card to purchase 3 Delta flights from NYC scheduled for 3:05pm (flight 2827) totaling $319.05. Once I submitted payment I saw a JetBlue promotion for a NYC flight for 6:00pm (flight 553). Within the same hour, I contacted customer service, voided the first flight, received confirmation and booked the later flight. I still haven’t received $319.05 back from the voided flight. I have called and emailed Wells Fargo, Delta and AAA numerous times. No one is giving me accurate information. Each company is telling me to contact the other companies while Wells Fargo is telling me they have no record of any charges. I would like to file this grievance against Wells Fargo for the $319.05. Thank you.

Please see the email from AAA dated 2/4/2016:

Hello

I contacted Priceline again and they advised that since it was CXLD the same day there is no charge and was voided. I don’t know anything about those two charges of $50 and $70. I wish there was something else I can do but Priceline is not seeing any charges to the Credit Card. I would definitely file a dispute with your Credit Card company. Sorry for any inconveniences. If you wanted to check with Priceline directly there phone number is [protected] and give them your Trip ID numbers and they will look it up and confirm that both were CXLD on same day and it was voided.

Thanks

James Hunsinger
Club Product Specialist
Travel Sales Center
The Auto Club Group
[protected] EXT 6556
[protected]@aaasouth.com

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11:28 am EST

Wells Fargo financial advice and capital risk

I invested in Wells Fargo years ago and moved my money for Merrill Lynch.

I was diversified and survived the crash of 2008. My Adividir Brad Goodchild insisted that I stay long on my investments and turned out that he was correct. He gained my trust over the years to come.
Then in or about 2012 Brad began to offer energy stocks that he thought wee good investments and I began following his lead to invest I many drilling g and ouo service oriented investments. Oil skyrocketed to $115 per barrel and at this time I suggested the since it was so high that should we sell some or implement stop losses on our accounts. Mind you I really did it understand whT they mean't and he quickly convinced me not to do that and he was long oil and our president would never let anything happen to this commodity as it was the best thing that has ever happened to the USA economy. Boy was he wrong and over 2014 he stopped working but 4 hours per day and everyone o brought up sell he would advise me that Wells Fargo was long. After I had losses over $200, 000. He told me about averaging down and he even bought more to prove his theory. Well oil rob under in May 2015 and he was no where to be found ever. I again asked him maybe sell or what I should do and his response was bad move to sell stay long it's coming back. Then June through August the drip came again from $65 per barral to $39.99 pet barral another devastating loss now totaling over $350, 000. He still said he is long oil however it was horrible what had happened, he was fishing in Cuba for two weeks than vacationed in Michign not even watching my accounts. Wells Fargo even had circulars send out to their advisors advising them
To get their clients who were holding energy stocks to reduce their exposures or get out. My Advisir was complacent and incompetent. The worsted negligence. Additionally he has and allowed my accounts to be 100% oil no diversified accounts! I have suffered half my hard earned money that I was saving for retirement and it's unconscionable that a my age if 59 years a financial advisor would have me all in risky stocks going against LL priciples and fundamentals of investing and wealth management. This Advisir used the system as a hobby and ignored compliance and my profile. Do not risk your hard earned money with this person! He is fraud an far from being a wealth manager. His obsession with energy and la k if attention has ruined my leer items t girls that I ace been working g so hard for many many years! Wells Fargo should take responsibility for their brokers actions! I hope there is justice with FINRA!

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txkyfl1
, US
Feb 03, 2016 8:46 am EST

did you get anything resolved with your problems? I'm having some similar problems, but my advisor didn't tell me I had a GMIB option even when I asked. FINRA was no help.

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11:04 am EST

Wells Fargo the shortage of tellers to help customers

I have been at the same location now at Wells Fargo for 15 years. It was First Union then Wachovia, now that's Wells Fargo there is no quick stop at the bank. The most tellers they have at any given time is 3. This is a very busy branch, probably in all of Winston Salem. They have a door greeter that's wonderful but when your in a line of 8 to 12 people and 2 of the tellers are hung up with a merchant deposit, then your down to one. What happened to the merchant window, and when lines are long put the greeter behind the desk and help the people. We have 3 accounts there and trust me there is never more than 3 behind the counter. Yes you have drive-up windows, teller machines, online banking, that's fine I'm old fashion I like to do it in person. Until Wells Fargo took over and slowly dwindled the teller staff, stopping by the bank was sort of a pleasure now it's like going to the DMV. The Branch is on Peters Creek Parkway in the Southpark Shopping Center, Winston Salem NC 27127. Really thinking of other Banks right now and am sure others are doing the same. I listen to the people standing in the dreadful line.

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gottasayit
, US
Feb 17, 2016 5:05 am EST

Because they don't really want you on the teller line. Then they can fire more tellers.

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4:59 pm EST

Wells Fargo omni powerful all seeing government run bank - wells fargo. hostility toward customers & unethical behavior.

I live in Texas. I was behind on my mortgage. Prior to formally going in to Foreclosure, I called the bank on December 2, 1015 to pay the full past due amount $9, 150.00 dollars with a Cashiers Check. They would not take it. The CC was in the amount of $9, 500. More than what was delinquent. The bank said that they would have to order a foreclosure statement before they could talk to me. I expect that in 3 to 5 business days that would occur. It did not. I called back on Thursday 12/11/15. The told me no foreclosure statement had been ordered yet. I tried again, this time speaking to people who identified themselves and bank officers, I then found out this was not true. They are were bank clerks. They again would not take my money. I received a letter from an attorney stating that they were going to start foreclosure proceedings if I did not remit the full past due amount to them by the 3rd of December, 2015. The Letter was dated 12/9/15, postmarked 12/10/15 and received on 12/14/15 by snail mail. I called the attorney that had sent the letter. His office could not talk to me because they had not received any paperwork from Wells Fargo. I called Wells Fargo. The paperwork still had not been ordered. On 12/14/15 it was to have been expedited and faxed to me. It was not. I called to day they said we mailed it. Well nothing came in the snail mail. I called again and talked again to a snotty clerk who demanded to know exactly how much I had in my account. $275.00. He said that I owed a redemption amount of $11, 458.78 and that had to be paid. After much nasty discussion and repeatedly asking to speak to a Manager (which never happened) He said that if I would pay $9, 725.00 he would allow me to reinstate. I said I would go to my nearest Wells Fargo with two Cashiers check, one for $9, 500 and the other for $225.00. You guessed they would not take the CCs either. The said their system would not allow it. A Branch manager said he could not override the system. I now have $50.00 to live on until the 3rd of January when SSID arrives. Oh well so much for community banks and the help that our president assured us would happen when the government took over the banks. FYI this down ward spiral started when SSID deducted over $800 from my check and I had already used bill pay to pay my bills with a whopping return check charges overdrawing MY ACCOUNT AND THEN RETURNING MY PAYMENT TO COVER THE OVER DRAFT CHARGES.

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5:06 pm EST
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Wells Fargo complaint against telephone customer service representative named joshua

I would like to submit a complaint against a telephone customer service representative named Joshua, or Josh, at Wells Fargo Bank. I am an assistant at RBC Wealth Management, a financial advisory firm. We have a mutual client with Wells Fargo that has a 529 plan with Scholar's Edge. We were assisting this client in setting up ACH access for easier distributions from the 529 plan. This requires an application for ACH accompanied by a voided check from the financial institution. The client has a checking account with Wells Fargo but no checks. The client went a Wells Fargo location to ask for an ACH form, and he was provided with a form that could be filled in rather than pre-printed. This form was rejected by Scholar's Edge because it was not pre-printed. On December 7, 2015, I called [protected] at 1:05pm MST. This was the customer service number found on the ACH form from Wells Fargo that was rejected by Scholar's Edge. I wanted to ask what else was available from Wells Fargo for ACH setup, so that we could instruct our client to ask for this specific information when he went to Wells Fargo. I did not ask for any account information, nor did I give Josh our client's name. I asked him for general information applicable to all Wells Fargo customers. Josh told me to have the client call in himself for the information. I explained to Josh that our client had already done that and was given a form that was rejected, and we wanted him to know what, specifically, to ask for. Josh refused to tell me anything other than he could only talk to a customer with a valid account, and he could not answer any "hypothetical" questions. I asked him if I could speak to someone else, and he refused to transfer me. He told me that he did not see the point in transferring me to someone else for a question he "already answered." He told me to call back if I wanted the information. I told him that he did not answer my question, and I informed him that I was going to file a complaint against him. He would not give me his last name, but he gave me the address: PO Box 6995, Portland OR [protected], which I'm not sure is valid, but I will mail this complaint to as well. Still needing the information, I did call the same number back at 1:13pm MST and reached a representative named Maurice. I asked Maurice the same question and he immediately gave me some options. He said the client could ask for a pre-printed form or he could ask for a temporary check, available for a small fee. Maurice was intelligent, accommodating, and friendly. Josh was difficult, rude, and has horrible customer service skills. He is in desperate need of coaching. If the attitude I received from Josh was the norm at Wells Fargo, the company would go out of business. However, it's great representatives like Maurice that give the company a good reputation. If possible, I would like a response to this complaint. Ideally, Josh will receive the coaching that he needs, and is held accountable for his performance as a customer service representative.

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10:46 am EST
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Wells Fargo short sale department

In May 2014, I found a really cute property on realtor.com that was perfect for my kids and I. It was very reasonably priced at $114, 900, in a great school district and had all the interior features that I was looking for. It was listed as a potential short-sale, but that didn’t bother me, my agent had worked with banks in the past on short sales. I knew it would take a little longer but for the money I was saving it was worth it. I immediately called my Real Estate agent (who happens to be my mom) and asked her to meet me at the property to view it. After seeing the inside of this vacant property, I knew that this would be a great house for us. My realtor submitted a full price offer on the property that day. The homeowner accepted the offer and submitted it to Wells Fargo. August 2014 rolls around, Wells Fargo still had not said a word about the short sale approval. In fear that my children would have to be abruptly taken out of school and have to transfer to the school in our new side of town I had my agent contact the homeowner’s agent and ask if she would work out a short term lease with me so that the kids can get situated while we wait to hear something from the bank. The property was vacant, I was in the process of purchasing it. It was a done deal. We moved in at the end of August. Fast Forward to July 2015, a little over a year later! Wells Fargo submitted a counter offer of $139, 900 (which was more than the remaining balance and more than the homes were going for in my neighborhood). We countered back at $129, 500. There was never another word of negotiations from Wells Fargo. They moved to foreclose. In August of 2015 I received a letter from the law offices of Aldridge and Pite LLP that they would be foreclosing on the house October 6th 2015. Because of a technical issue the foreclose date was pushed back until December 1, 2015. I called the law office again that was handling the foreclosure and asked how this auction process worked. The agent explained that I could buy my house from the auction, I just needed cash or a cashier’s check on the date of sale for the entire amount of the sale price. After checking my bank account I noticed that it was about…the entire amount short, and that buying my house from the auction wasn’t an option. However, I decided that it was in my best interest to go to the auction and see who purchased my home or if it was reverted back to the bank. My hope was that I could talk to the new owner and purchase it directly from them. After standing the cold rain with my little umbrella for two hours, I hear the auctioneer say my property address. He read all the legal information and then proceeds with the bidding. He turns to the one guy that has bid $111, 000 and said actually the bank needs $111, 650 to make this deal happen…The bidder says “I bid one dollar over”, and my heart sunk. It took everything that I had not to cry right then. The auctioneer said “sold for $111, 651.” This gentleman walked up to the bidding area with his cashier’s checks in hand & bought the property. So, what did I learn? Wells Fargo doesn’t care about the money, and they damn sure don’t care about the people that they hurt along the way. I offered Wells Fargo more in May 2014 than it sold for at the auction December 2015. Plus, Wells Fargo had to have spent another $30k-$50k on the attorney’s fees associated with the foreclosure. Which means they really only netted between $61k-$81k total from the sale of the house, which still made it a short sale? I’m not a genius but this doesn’t seem like best case scenario. Nor does it make any sense. Bottom line is that Wells Fargo could care less about the people or the community that they serve. They proved to me that it’s about power. They have the power to foreclose or authorize the short sale, and they get to choose to accept and offer or not no matter the bottom line. They have to power to charge exorbitant fees and put families out without working with them, and they do. At any point in the process they could have accepted my offer. The bank knew that I lived in that home and was pre-approved to buy the house. They have the power to take from the working class and give to those that have large amounts of cash, and they did. That’s the real Wells Fargo, when you look behind the closed doors. Shame on them! And shame on the system. Oh and Merry Christmas to all! http://shanaehall.com/?p=15

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2:27 pm EST

Wells Fargo legal department/credit card

In October of 2014 my husband was laid off work for four months. During this time all our bills mostly went unpaid due to no financial funds coming in. But up until this time everything had been paid on time including our wells fargo credit card. In June 2015 my husband was sued over his credit card and when we received the judgement for it, it stated nothing for payments to be made by the 20th of July. On Nov. 1st I tried to use my debit card at the store and it was declined. On Nov 2nd we called [protected] that was listed in our bank account that showed a withdraw of 891.80. During the first conversation they proceeded to tell my husband that he should have called to make payment arrangements. Due to the court papers saying nothing we had no idea what to do or who to call to ask we have never been sued before this is our first and only time. When my husband asked how often and how much will they continue to debit our account for a debt we had no idea we had to make payment arrangements for, because we have 2 small children to take care of, the lady laughed at him then said its not my problem and I don't have to tell you anything. She also informed him if he doesn't pay the debt she will find a way to get the money by any means necessary and we will not receive any refund and hung up on him. My husband called again a second time to try to make arrangements for payment and asked to speak to a manager due to his previous treatment and second person refused his requests for a manager. They told him to contact the attorney. In all the years we have banked with wells fargo we have never received this kind of treatment and have no money to support our family and our account is now sitting negative.I would like help setting my account to rights and half the money at least that they have taken. Had we know what we were supposed to do we would have taken care of it at the appropriate time. We have contacted wells fargo attorney and they made arrangements for $93.00 a month starting no sooner then January 2016.

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david510
, US
Oct 28, 2021 2:23 pm EDT

Recent NBC news documents Wells Fargo CEO has a benefit packet of $20, 000, 000 year. During the good times and the bad times: twenty million a year! Convicted of CRIMINAL activity by the courts for various activities including: illegal foreclosure of active military mortgage clients during their deployement. Deceptive credit card info and truly outrageous interest rates even for good customers with good credit. But like it or not, during the "hard times" they will turn on you and "demand" prompt mortgage payments. Eventhough, one is paying a late fee, phone calls start daily at 8AM to 8PM. Paying nearly $1000 a year in late fees during "governor's state of emergency in Calif." and moratorium on evictions. Where is all the "relief money". I bet Wells Fargo got a check...the only way evil triumps is if the good do nothing. tWENTY MILLION A YEAR!

Wells Fargo Customer Reviews Overview

Wells Fargo is a financial institution that has been in operation for over 150 years. It is one of the largest banks in the United States and offers a wide range of financial products and services to its customers. The bank has received mixed reviews from its customers, with some praising its customer service and others criticizing its business practices.

One of the positive points of Wells Fargo is its extensive network of branches and ATMs, which makes it easy for customers to access their accounts and conduct transactions. The bank also offers a variety of checking and savings accounts, credit cards, loans, and investment products that cater to different financial needs.

Another positive aspect of Wells Fargo is its online and mobile banking services, which allow customers to manage their accounts from anywhere at any time. The bank's website and mobile app are user-friendly and offer a range of features such as bill pay, mobile check deposit, and account alerts.

Wells Fargo has also been praised for its customer service, with many customers reporting positive experiences with the bank's representatives. The bank has a dedicated customer service team that is available 24/7 to assist customers with their banking needs.

However, Wells Fargo has also faced criticism for its business practices, particularly in relation to its sales practices and the opening of unauthorized accounts. The bank has been fined by regulatory authorities for these practices and has faced public backlash as a result.

Overall, Wells Fargo is a reputable financial institution that offers a range of products and services to its customers. While it has faced criticism for its business practices, the bank has also received positive reviews for its customer service and convenience.

Wells Fargo In-depth Review

Overview: Wells Fargo is a well-established and reputable bank with a rich history in the banking industry. As one of the largest banks in the United States, it has built a strong reputation for its financial services.

Services Offered: Wells Fargo offers a comprehensive range of banking services to cater to the needs of individuals and businesses. Their services include personal banking, business banking, loans, mortgages, and investment options. Whether you need a basic checking account or a complex business loan, Wells Fargo has you covered.

Accessibility: Wells Fargo ensures that its services are easily accessible to customers. With a vast network of physical branches across the country, customers can visit a branch for in-person assistance. Additionally, Wells Fargo provides online banking and mobile apps, allowing customers to conveniently manage their accounts from anywhere. Their customer support channels are also readily available to assist customers with any queries or concerns.

Account Options: Wells Fargo offers a variety of account options to meet the diverse needs of its customers. From basic checking and savings accounts to specialized accounts for businesses or students, they have a range of options to choose from. These accounts come with different features and benefits tailored to specific customer requirements.

Fees and Charges: It is important to consider the fees and charges associated with banking services, and Wells Fargo is transparent about its fee structure. While there may be account maintenance fees and ATM fees, Wells Fargo provides detailed information about these charges, allowing customers to make informed decisions. It is advisable to review the fee schedule to understand the costs associated with specific services.

Interest Rates: Wells Fargo offers competitive interest rates for various types of accounts and loans. By comparing their rates to industry standards and competitors, customers can assess the value they receive. It is recommended to explore the specific interest rates for different products to make informed financial decisions.

Customer Satisfaction: Customer satisfaction is an important aspect to consider when choosing a bank. Wells Fargo's customer satisfaction can be evaluated through reviews, ratings, and feedback from its customers. While there may be positive experiences, it is essential to consider any negative feedback to gain a comprehensive understanding of the bank's performance.

Security Measures: Wells Fargo prioritizes the security of customer information and implements robust security measures. These measures include encryption, two-factor authentication, and fraud detection systems. By employing these security measures, Wells Fargo aims to protect customer data and prevent fraud.

Financial Stability: Wells Fargo's financial stability is a crucial factor to consider when entrusting a bank with your finances. With a strong credit rating, profitability, and a proven ability to navigate economic downturns, Wells Fargo demonstrates its financial strength and reliability.

Community Involvement: Wells Fargo actively participates in community initiatives, philanthropy, and corporate social responsibility efforts. Their involvement in such initiatives showcases their commitment to making a positive impact on society and supporting the communities they serve.

Additional Features: In addition to their core banking services, Wells Fargo offers various additional features and benefits. These may include rewards programs, financial planning tools, or educational resources. These additional features enhance the overall banking experience and provide customers with added value.

Comparison to Competitors: When considering Wells Fargo, it is important to compare its services, fees, interest rates, and customer satisfaction to its major competitors in the banking industry. This comparison will provide insights into Wells Fargo's competitive advantages or disadvantages, helping customers make an informed decision.

Conclusion: Overall, Wells Fargo is a reputable bank with a wide range of services, accessible channels, and a commitment to customer security. While it is important to consider fees, interest rates, and customer satisfaction, Wells Fargo's financial stability and community involvement are notable strengths. Potential customers are recommended to thoroughly evaluate their specific banking needs and compare Wells Fargo to other competitors to make an informed decision.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

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  • How the issue has personally affected you, such as financial loss or stress.
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6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.

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