Wells Fargo
reviews and complaints

Check out the Cheronda Guyton scandal in Malibu! She was a vice president in charge of foreclosures. After foreclosing on homes, she would move into them herself and start partying down! Google-it, people, and see for yourself, how crooked Wells Fargo is. I am certain that she is not the only one. When realtors tried to make an offer on the foreclosed home, her branch office would tell the realtors that the house was "off-market." during the entire time it was "off-market, " the neighbors busted Cheronda at the party house.

Exactly the same thing is happening to me right now. It has been two months since I first met with a representative mortgage broker of Wells Fargo. The first time I gave him all my paperwork, last three months bank statement, 2 years income tax, child support information etc. Instead of moving quickly to get this loan done, they waited and a lot of things had happened and two months later I still not able to close. My realtor ask for an extension of the closing date for April 5, 2010. As up today, I still don't know if I am going to close or I will loose the chance to buy my home. Incredible! Very frustrting. And if you take in consideration that you have to be calling them all the time, they never call you when they say they are going to do it. Every time the FHA underwritter ask for something else they procrastinate in working diligent and fast. I am divorce and trying to get going and buy my new home for me and my kids...but this has been very unprofessional from Wells Fargo. Bradenton, FL

really ppl i understand ppl lose their jobs and have trouble some times but if at the beginning you dont spend on what you cant afford none of this would be an issue at all. if i had loan someone money i sure as heck would want it the day it was due and i know so would every one else.

Ignore the calls and don't let it get to you. I got 24 calls on Valentines Day! I answer every couple of weeks to let them know I haven't forgotten about them. It is illegal for them to harrass you - call the government. Hang in there - try to make a hardship payment plan or a settlement. Listen to Dave Ramsey - he has great advice.

Sick with bad flu...Wells Fargo computer called me every 2 hours ..home..work..cell...home..work..cell...must have been a couple days late($39 late fee)...paid them on friday, , , , saturday still called every two hours ..home..work..cell...finally I cracked and waited for real person to answer phone...she says..when you going to pay? I say I did friday...STOP HARASSING ME every two hours ...on saturday...home...work...cell...STOP HARRASSING ME!...She says why were you late?...I said.."STOP YOUR HARRASSMENT!" I am reporting you...who do i report this to? It is terrible!

Looking at it from the other side of the situation, institutions who are trying to collect money that is due them, need to be reimbursed for their services. Though sympathetic with persons who having financial difficulty, those who overspend and do have financial irrresponsibility cannot blame someone who is only trying to collect.
A better option than yelling, screaming, and getting angry at the source, would be to try to work something out.
The solution to spending money one doesn't have (including our whole country, by the way)is to practice financial restraint.

Anytime you go past due you get sent over to collections. So once in collections you get put into a dialer. So, regardless if you tell them you can't pay them they will keep calling you. As your account just pops in front of the collector from the dialer, they actually don't see the notes until the dialer is ringing you. Now they can't call you more than once if they verify that it is you, the debtor. So, if you don't want them to call multiple times answer let them verify that its you and you won't get any more calls for the day. They legally can not call you again once they have done this. They do have payment plans (hardship, bif, settlement, etc.). So, maybe wouldn't hurt to try and talk to them about one. can't guarantee a program will be right for you. wells fargo is ### where their is certain things that you would have to qualify for (like we can't give programs to people that are only 1 month past due, which i think is ###ed-meaning someone has to go 60 days past due before they will be willing to drop the interest or payments). I worked as a collector for a couple years. And fortunately worked in inbound so people called me to work out plans. And I promise you we are not all vultures we are just doing a job. But i agree a lot of the collectors go out for blood and refuse to listen. All else fails change your number and never call in with your number. Even if you just check your account from the automated system it will go into the system and they will use it. Good luck!

I had a similar problem with them this morning. I explained my financial situation, told them I was unable to pay at this time and that I didn't know when I would be able to pay. The guy asked me another question, I answered, then he asked me again when I would be able to pay. This went on several more times, then I told him he wasn't listening, that I didn't know when I could pay. He then proceeded to berate me, asking me things like "Do you think you don't have to pay us?", "Why do you think you don't have to pay this?", and he also told me that they could garnish my wages. I told him if they did, I'd get a lawyer and they'd get a fight. His reply was that there was nothing I could do to stop it (which I now know is an outright lie) and that unless I paid up, they would get a hold of my employer and get my wages garnished (which I now know is illegal to do without getting it before a judge first). I told him I had had enough of this and wanted all further communication done via mail. He said they wouldn't stop calling until I had paid. I told him I was done dealing with them over the phone because of him and asked again that no further phone calls be made. He said they had to get it in writing and offered me a fax number. I asked for the address, and he asked WHY! I said that I wanted to send it via certified mail so that I had proof they got it.

He then dared to say "What's your problem?" (I'm not exaggerating, he actually said that.) I was furious at this point and started screaming at him that I had had enough of his crap and to give me the damn address. He put me on the line with his supervisor, who still didn't give me the address. All she tried to do was discuss payment options with me, which I was unwilling to do at this point.

I'm 58 days past due as of today, so this kind of treatment is ridiculous. I'm going to try to get a transcript of the phone conversation and file a complaint with someone outside of WF.

What is your loan modiification for? We worked for 8 mo. and tried to send WF the money we were late and they refused. Who is being hard to get along with? Wf is a stealer of homes from the poor and elderly. I hope these people find themselves in the same shape as the people from whom they have taken homes from. Maybe they may have to suffer to understand what these poor people have gone thru. We never talked to the same person when we made calls. They are so ignorant to the fact that what goes around comes around. They may not lose their homes but it may be a family member that is struck with tragedy or suffering from a disease that may bankrupt them. I do believe the bible says you are paid ten times in return for what you dole out. You may hurt me now but in the end you will see what happens to you.

Do not accept any assistance from WF. I could write a book on the 8 months we tried to save our home thru them with no avail. We are both 63 and have endless medical bills. What do you? try to pay medical bills so that the dr. can see you or miss a mortgage payment or quit eating?

I have a mortgage with WF and they've been nothing but wonderful! :)

We lost out home to ASC in 2007. We could never get anyone on the phone. Our payments were never posted and they were always charging late fees. Payments went up and up and up. I tried on 4 seperate occastion to also contact Wells Fargo with no luck. We were caught up the the subprime lending practice.

I have been trying to work with Wells Fargo for over a year now. I am giving up. They are all liars. They do not care. Maybe it is my problem that I did not write to their CEO?

this people say wells fargo asc have lucky reason post complaints because well s fargo asc are people pure lies never help modification of 100 house only one received help and this comentator have lucky

I would like to personally thank ASC, Loss Mitigation Department and it's Representatives. Eventhough I encountered economic hardship in [protected], with due diligence of keeping my employment, not missed a day of work, attended and completed my nursing program, we survived and did not lose our house. As of 1/2010, our house was considered for the Loan Modification program through HAMP. I am grateful to HAMP and ASC-Wells Fargo.

We need to take responsibility for our own actions and thoughts and we cannot put a blame on the company and judge people who has different circumstances that we do not know anything about. People have different problems & situations that are inevitable: illness, unemployment, lay-offs due to recession, etc. Let's make the best of the situation we are in, put aside immaturity and lack of hope and place a strong conviction within yourself that you will do the best you can to save your house. I wish the best to the rest of homeowners who are still facing this crisis. I pray for you & your family and I hope you find solution to your problem.

I have to say that all throughout our modification process, I did not have to resort to the executive team for help, if I had known that they could help I would have if need be. It was not necessary. Yes, it took a lot of hard work and sacrifice but some things are worth it. I have not had time to do a proper Thank You in a public forum until I read your story, so I am doing it now. Everything went fairly smoothly and took time to iron everything out, but its done as of June with an affordable monthly payment with the escrow for our taxes which is a big help to us, so we don't have to worry about coming up with extra funds every 6 months. It is all taken care of for us. I want to thank most of the representatives who have been helpful especially the Loss Mitigation department for their understanding and support as we went through a major hardship of unemployment, they were willing to listen and try their best to help. Now we are very pleased with our payment terms and interest rate and its fixed interest, not an ARM. Thank you ASC for your understanding throughout our hard times and patiently answering my questions until I felt satisfied with the answers and clearly understood what was needed to be done. I also want to thank our investor who approved our request for modification although I have no idea who you are to thank you properly. Thank you.

Have you had any luck trying to find out the reasons? You said you were going to take legal action. The same happened to me. The same guy sent me the letter, David Christensen. Please let me know by posting on this tread.
Thank you.

I recently deposited a check for almost $16, 000.00 into my Wells Fargo savings account, proceeds from the sale of a car. A few days later I learned the check was a fraud so I notified Wells Fargo, the FBI and my local police dept. None of them seemed concerned. The police stated that since I still had the car I hadn't been victimized. Wells Fargo stated they had to wait for the check to be returned to them... so for a week the funds remained in my account.

I never touched the funds knowing the check would be returned and the money withdrawn by Wells Fargo. A day after the check was returned and the funds withdrawn, Wells Fargo froze my accounts for 2 weeks and stated the accounts would be closed. I had no access to my money...either to deposit or withdraw. I was never given a reason why but one rep. stated it was "because they can". At present I have no bank accounts available to me!

You did something wrong, saggi.

To whom it may concern,
I am writing to you today, to bring t light what I feel is possible fraudulent practices by my mortgage company; EMC Mortgage Corporation and the government Making Home Affordable loan modification program.
Approximately one year ago this month (July 2009), I started the process of a loan modification that the government had made available. Along with faxing the proper documents over to my Mortgage Company; I physically discussed the paperwork over the phone on two or three occasions to make sure that all paperwork was in to complete the modification package. I was then told the following information:
1. The new amount of my monthly mortgage payment would now be $XXXX.00. Dropping my monthly payment by almost $500 per month.
2. This is a trial period that last 60-90 days until completed and that it would also be my new rate after the trial period is over.
3. On the first of every month I have to go to a Western Union and pay additional money to send the total amount do. Then I must come home and call in a transfer control number proving I sent it in. Was also told not to be late during the trial period or the program would be canceled.
4. At the beginning of November 2009, I called after I made my monthly mortgage and was told that it is almost complete, not to worry about anything just keep making the monthly payment. “This is a government program”, Mr. Schmidt, “your package is good and complete, they just take awhile; no need to worry”. This is what I was told!
Then around the end of December beginning or January, EMC Mortgage called me and said that they needed new documents to update the file. I gathered the files on the same day and went directly to Staples and faxed the document s over to them. This cost almost $45 for the faxes. I went home and received verbal conformation that they received all documents.
From November 2009, including this month July 1, 2010; I continued to make my monthly payment on time as requested. I then continued to place phone call to EMC Mortgage Company about my modification and was every time I called, “everything is fine Mr. Schmidt, this is a government program and it just takes time.” “Just continue doing what you are doing.”
I continued my calls 2-3 times a month to make sure that this modification goes through and we don’t lose our house and have a place to raise our 3 children. Starting in February 2010 until June 2010, I was told “that everything is fine, all docs are in, and we are just waiting for an underwriter to be assigned.” 5 Months for an underwriter to be assigned? WHY? Makes no sense!
Sometime around the middle of May, EMC Mortgage Company called the house and talked to my wife while I was at work. They confused her enough on the phone that she called me upset stating, “We are not going to get the modification. “ I called the next day and the person I talked to on the phone told me, “that my wife misunderstood what was being said and that everything is fine” and; “what paystubs as proof of income was.” I was then told what they were going to use was the deposits going into my bank account and that will be fine as proof; and that the modification should be complete any time now. GREAT!
I made the payment in June 2010, and made my usual 2-3 phone calls over the month to see when it would be done. The same answer that was given every month over the past year was given again.
Now, July 1, 2010; I went to the bank, pulled out the money, sent it by Western Union, and called in the transfer control number. Then I placed a phone call, again, to see when I should be getting the completed package. The customer rep on the phone told me that the final approval for the modification was completed and the package was being sent via UPS/Fed Ex on the 2nd or 3rd. It was about time, something that was supposed to take 60-90 days took almost a year start to finish; but we stuck with it and FINALLY it was done! HAPPINESS and RELIEF that our home was secure.
Around 1 pm every day we get our mail delivered. In our mailbox this day, July 1, 2010, we received an envelope from EMC Mortgage Company. When I opened it was a notification letter. But, not a notification letter just discussed on the phone.
This letter stated the following:
EMC Mortgage Corporation is writing to notify you that the Trial Period Plan offer through the Making Home Affordable (“MHA”) modification program for the above-referenced account has expired for the following reason:
(X) We are unable to offer you a Home Affordable Modification because you did not provide us with the documents requested. A notice, which listed the specific documents we needed and the time frame required to provide them, was sent out previously.
If you were previously on a trial period plan making reduced payments, please be advised that the actual payment status under the original terms of your loan will begin to be reported to the credit bureaus, which may result in negative credit reporting if you do not cure any delinquency. In addition, if your loan was in foreclosure at the time of the trial period plan offer, the foreclosure process may resume without further notice.
Now you can imagine how irate I got, considering I just got off the phone 20 mins. Before this letter came in the mail and was told, “The modification was complete and paperwork was being sent out.” I called up and was being bounced around from person to person for over 1 hour. Finally, the person Tim I talked to explained to me that I didn’t qualify for the government program, but I did qualify and was approved for the in-house modification program. “The in-house modification program? I screamed?” “I never filled out paperwork or discussed an in-house modification program!” “What is this and what are the payment changes?” I qualified for a program that I did not file for and it is saving me almost $200 per month off my payment. I was then told that the paperwork is already being sent out. I have to sign it and send it back as soon as I get it. I asked what would happen if I don’t because this is not the program I filed for and as of today was told that my modification went through. I was told that the original terms of the mortgage apply, because of the difference of the payment between the original and government program that I would be a total of 5 months behind now, everything would be reported to the credit companies, and foreclosure proceedings would start immediately. ****Yes! I flipped out.***** I was then told the other option was that we could do a short sale of the property; and I screamed that “I am not interested in selling my house I have a family wants to live here, that is why I have been doing this program for the past year, following all procedures, and calling 2-3 times per month making sure everything was good.” And EVERY month including last month (June 2010) I was told by EMC Mortgage Company that everything is good, the package is complete, we are waiting for an underwriter to be assigned, and you have to understand Mr. Schmidt that this is a government program and things take awhile.” “But, don’t worry everything is good!” If I wasn’t worried and concerned about not having a stable home for my children to grow up in then I would not have been calling 2-3 times a month for almost the last year.
I feel that my mortgage company is practicing fraudulent, shady, misleading, and unethical mortgage practices towards the people who hold mortgages with them; and I want to do everything I can to expose them of the practices.
I followed all rules of the modification program and here is the breakdown of the letter above.
1. Any and all documents were submitted within a 24 period of the mortgage companies request and as per programs guidelines.
2. Payments were made on the 1st of every month by Western Union and the transfer control number was called in, as per programs guidelines.
3. The government program was to be completed in 60-90 days. Which was to be completed by October 31, 2009, as per EMC Mortgage Corporation.
4. Starting November 2009 thru July 1, 2010, I was in constant contact with the mortgage company, calling 2-3 times per month making sure everything was good, so I can provide a safe and secure home for my family. Each time being told that everything was good, and it is a government program and it takes time. Just continue to make the payments and everything will be fine.
5. I was going to save almost $500 per month on the government program, but because of some unknown bogus reason, after 1 year, I mysteriously do not qualify for anymore because of said reason of not providing documents. Although, every call monthly, I was told by employees, for who represent EMC Mortgage Company that everything was good, including up to said month of June 2010.
6. I then qualified for an in-house modification program(that I was never informed about ever) that would save me almost $200 per month off my original payment; but would still give EMC mortgage $300 + per month more than if they completed the government program I was participating in for the last year. So now my mortgage payment increases more than $300 per month over what I have been paying the last year, which puts another financial strain on my family, and was why I was doing the program. To provide a safe and secure place from my family to live.
7. Was told that if I don’t sign and agree to the in-house modification program, that my house would go into instant foreclosure proceedings. So, at the time of this letter I have no choice but to sign it so I can provide a safe and secure home for my family.
I was watching a short story on CNN Headline News about 1 month ago, how millions of people have applied for this program but a very small percentage of them have been completed yet. And there was really no answer as to why.
The following link: http://www.ftc.gov/opa/2008/09/emc.shtm is an article from where EMC Mortgage Company paid a fine of $28 million dollars for unlawful practices. Well I think they are at it again.
I want to do everything possible to expose this and do what I can to make sure hard working families are not being taking advantage of like I have. Please feel free to contact at anytime about this at k16icker@netscape.net.

Sincere thanks,
Paul Schmidt

I could not agree more. I am in the same boat. Along with all of that, they have been reporting those trial payments as 120 days late to the credit bureaus. SCAMMERS!

You must consider a shortsale most people do not realise that the bank does not care about the homeowner and there are millions of boiler room scams offering loan mods popping up every day . Out of 4 million homeowners facing foreclosure only 135, 000 have been helped thru a modification, companies are no longer allowed to charge for modifications so anyone offering their services at a price is a scam . I suggest talking to a licensed real estate agent about your case.
www.romanrealtors.com
also many people do not qualify for the 5 requisites the bank requires .

we do not charge for modifications or shortsales the bank pays us. We wont ask u for a dime.

Joaquin Roman
Owner
Roman Realtors and Financial Services, Inc
3005 S. Bristol
Santa Ana, CA
http://romanrealtors.com/
[protected]

This just happened to me for the first time yesterday. They gave me the same mystified response. Unfortunately, I didn't save the receipt because I never even thought this could happen, as it's never happened to me once in my life before. We've only been with Wells Fargo for about six months, and were with WaMu (now Chase) for years before that before they wanted to start charging us fees to use their bank. Not that this has happened and I hear it happens to other Wells Fargo customers quite often, I'm second-guessing my decision to ever switch to Wells Fargo in the first place.

very well put nancy... I love your title for them... I just encountered an issue I should have the same title but change one word... AUTO workout from hell. I've not posted my issue yet but need to... I've been fighting these people for many years now and finally got the chance to pay them off. I made a call friday with the numbers from the western union transactions. the rep said, you should see one tonight at midnight post and the other one monday by midnight... you should then within 10 calendar days receive your title. I called sunday to check the status. they tell me that in fact they see one already posted and the other pending. Tuesday I called they said, we only show one and the other should be there wednesday. I called today given a couple days and now nearly a week and they said, we see one payment and we don't see any other payment you have made at all to this account. I gave the lady the information which she said, well I don't see the anything in the notes about 6 min into the conversation when I said, I gave this to the rep on friday morning at 9:30am... she said, well I see that but it looks like nothing has been sent to the processing dept for pay off so they could post it... song and dance here sound familar? She then goes on to say, I do see the one and we already applied it and you will owe another car pymt May 2010.. I think not what did you do with the other pymt of 5k. you just took the information to look it up. Oh yes... we don't show that but we can get that over to the processing dept to have them pull it and apply it to your account and make the date 2/12 so that all the interest and fees that is being applied now will not be owed. plus it will take 3 days for them to respond to this request. then after it finally post it will take two to three weeks for your title. Oh the words I have rolling in my mind to say on that one!

My experience Wells Fargo has been exactly the same. Deliberately incompetent handling of papers, phone calls, and faxes; terrible customer service; and what seems like a desire to take the property away from the homeowner. From what I understand, if your loan is owned by Freddie Mac or Fannie Mae, the servicer (Wells Fargo) gets reimbursed for nearly the full amount that is defaulted on by the homeowner. I agree that the banks WANT to foreclose: they get the amount the homeowner paid already, they get reimbursed by the government for the amount the homeowner fails to pay, plus they get the amount that comes from selling it. They make bank when they kick borrowers out of their own homes.

Wells Fargo appears to set people up in this scnerio. Our payments were up to date, July 2009. I asked if I was eligible for a loan modification. They said they would send the info on the internet. I was told to print out the forms that could be printed. Fill them out and send in the paper work. I did this. Also the info that could not be printed or saved on the computer had directions. Quote: "If your bank is sending payments in each month for your payments, tell them to stop making payments. (Remember our payments were up to date.) This is now January 2010. Still no workable modification. Just say's in process of working on modification. I am six months laye now in payments. Credit bureau reports all these late payments. HOORAY for all the help these banker butchers have given us. I feel like just abandoning the house now and buy a tent. Larry T. (THUNDER!)

I need the pictures plus biographical database from BOX 1000. Meagon Roy absolutely refuses to help me learn who owns the Box 1000 so I can retrieve the information/documents. Our Writing Club has receipts going back to 2000AD showing we paid rent on the Box. I suppose, actually, this is larcany. Wachovia has taken money. They do not provide the promised service.( DF _ Paid Archivist of Seven Scripts AL6010:11.23).

first of all, that's horrible to have happened to you. Second, contact the Banking Commission of your state! Do it right away!

The banking commission is the one who holds the cards. The banks DO have bosses and the Banking commission is ONE of them! Contact them and file a written report with what you've told us here, and they may even be able to get reiumbursement for you...

That's bad.. not being able to even open a bank account. I got screwed over by Asheville Savings Bank last year.

They closed out my account, after THEY screwed up and sent off my bank card to the wrong address.

When I went into a branch on Patton Avenue to complain and get a new card sent to MY address, not some total stranger's the branch manger, this man, got really hateful and started SCREAMING at me, saying he'd send another card to MY address, but it would have the SAME card number as the card they sent off to the WRONG address!

How screwed up is that? I said, No, you cannot do that. that puts me at risk to have all my funds stolen by the person who might now have my bank card, you've mistakenly sent off the wrong address!

What did he do instead? Threatened to close my checking account on the spot! I mean, who would forecast your bank would do such a thing to you?

I had written several checks too that were pending, that would force me to get hir with overdraft fees of hundreds, since I had the account for 10 years. I didn't bounce checks EVER with this bank.

DO NOT BUSINESS WITH ASHEVILLE SAVINGS BANK either!

go ahead and send off that letter to the banking commission OP, they may help and straighten this mess out for ya. Good luck kiddo, :)

I am in the same situation. I have a balloon payment due and wells fargo has been unwilling to do anything. They promised to modify the loan if I would make 3 payments but refused to put it in writing claiming that if it was in writing they would be legally obligated to the terms. Call me stupid but isn't this the whole point, to have a loan that you know what the terms are and is agreed upon by both parties. I refused to give them a dime and am waiting for them to carry out the threat of foreclosure. Obviously they won't cause they will get nothing since this is a 2nd mortage in California. There won't be anything left for them after the 1st mortgage takes what they can. The stupid thing about it is wells fargo would make thousands of dollars off this if they would just be fair. But since they want to be stupid they are gonna be out thousands of dollars. I truly hope they go out of business like the other banks.

I am sitting here now with my mouth wide open because my husband and I have experienced the same thing. We asked for a modification b/c our monthly payment is too high after speaking with a WFF rep I was told I qualified for a loan modification under the Obama Admin. after completing the paperwork and giving them all the info they requested I was told I had to make payments of 1500/mo for 3 months my normal mortgage is 1855 only to get a phone call saying I don't qualify for the mod b/c my mortage is 29% of my income and the Obama plan says it has to be 30% now keep in mind the agent knew what my annual income was before she told me I qualified for the loan mod
they are a complete rip off refinancing my home with them was the worse thing i've ever done

I am also going threw the same problem i was laid off my job unable to find work i was having hard time paying house payments they did the 3 month thing with me told my they sent paper work i never got then gave me a $2, 500 balloon payment i had to beg/ barrow /and sale personnel items to make it they are a joke .

Well, I've never seen or encountered anything like this before. I sympathize with you. However, you know you can do something about it. I would get all the facts in line: What time frame all these charges took place after you purchased that $1 movie and cup of coffee? (days, weeks or months) The wider the time frame the more room Wells Fargo has to argue those charges. The less the time frame the more grounds you have for a lawsuit, if they don't fix it. How much communication did you have with Wells? Was it verbal or written? Do you have physical documentation of all those charges? Print out a copy of your online banking statement. That will serve as crucial evidence, if it comes down to litigation. Do you have previous history of multiple NSFs? Hopefully not, this will be a foundation to prove that you're not a repeat NSF offender. Banks have attorneys that work hard on their side, better to be prepared than not.

I think if you re-address the bank with all of the information I have told you to address, they will think less of you being ditzy and you being a little more serious. A person with their i's dotted and t's crossed get faster results and is really someone the banks don't want to meet in court, b/c it's a high probability they will lose. Good luck to you and hopefully it will get resolved without having to take it further.

They put me through the whole game for almost 2 years.. .I finally gave up and liquadated the house. I short sold it and am moving on with my life, rebuilding, and staying away from those leeches, WF.. I suggest you do the same...end the nightmare