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We have been trying since November to keep our home from being foreclosed. I have spent hours on the phone getting the runaround from employee to employee who know little or nothing about our account. It is BS to have to call the 800 number and never get the same person! AGGRAVATING! No one at the local branch can help me! I was told in November to submit a hardship letter along with the necessary financial info. I had originally contacted the "HOPE" hotline and they took all my info. Then a rep from WF called for me to send the other information in and said he would be the one we would be talking to through the process. Desmond was his name... What a bunch of BS, haven't heard a peep from Desmond since then...
So, after submitting the information we finally get a letter from WF at the end of December with "moretoreum" aggreement that we would make a January payment of $400, February payment of $400 and then a March payment of $14000 before they would consider a loan modification for us! I called WF AGAIN to see if there was something we could do about the March payment because of course we don't have that kind of funds just laying around (bankruptcy last year...) The rep told me at that time we could make the January and February payments and then CALL them prior to the March payment to make "arrangements"... so we signed the paperwork and made the first two payments. I called at the end of February to make our "arrangements". The rep specifically TOLD me that I did not have to make the March payment as it was being rolled into the rest of our loan and was being submitted officially as part of the loan modification process. I asked her a few times, are you sure we don't have to send you anything for March, she said NO. I did however have to send all our financial info yet AGAIN and the hardship letter, AGAIN.
I called a few times to check the status of things, find out how we were coming along on our 30-60 day review. I was always told it was still in review. I ASKED EACH TIME-Do I need to make a March payment, are you sure? No, you do not was always the reply...
So fast forward to Friday, April 10th. I call to check the status, hoping to hear good news as I found out the day before the bankruptcy trustee had given up any interest so our last hurdle in keeping our home was to get our loan reworked with WF. The first person to answer the phone transfers me to another person who tells me "oh You're in FORECLOSURE!" WTF?
I'm shocked, what I say? They transfer me to yet another person, I'm like what's going on we've done everything you've told us to. They transfer me to their collections department... person number 4 now. Some cold, heartless, unfeeling soul who flat out says "You are in foreclosure because you failed to make the March payment." What the hell I say? YOUR COMPANY TOLD ME NOT TO! I have been nothing but cooperative in the matter. "I'm sorry ma'am, I understand you're upset and I'm not trying to argue with you." drones the [censored]. UPset?! Now there's an understatement! What do I do? I start crying, I cannot lose my house, we're trying to make this work! I thought the whole point in a loan modification was to help everyone?
Our home was on the market for the last two years, it has NOT sold. What makes WF think they're going to get anything out of it. Why not work with the people who want to stay? Who WANT to work something out?
The droning agent told me we could call the 800 number and see if we qualify for any loan modifications... Ummm, hello, isn't that what heck we've been doing for the last 6 months?! You'll have to submit a hardship letter and your financial info...AGAIN!
WELLS FARGO LIES! The customer service reps LIE! The lead you down one path and then screw you over! I'm am absolutely, positively infuriated! It was especially a blow to read in the paper just that morning that WF had made an enormous profit for quarter, RECORD earnings... just screwing us little people trying to survive in this economy right now.
IF you are trying to rework your loan be careful! Don't let them lie to you too!
The complaint has been investigated and resolved to the customer’s satisfaction.
I recently tried to apply for a loan modification through my bank (Wells Fargo) on my own. I started this process in Aug. 2008, but simply got no where, because they were not willing to cooperate because I had been current and never missed a payment. My 2 yr. fixed rate was going to be adjustable come Jan. 2009, and I was already $100, 000.00 upside down on my home. I called them at least 100 million times to get this done early or even at all. All reps didn't anything about my account and the paperwork I sent. They always said "they didn't see any record of any paperwork or of me even calling". So after some research I come across a company called U.S.A. Home Relief Inc. that guaranteed to lower my principal balance. I gave them a call and they said I was the perfect candidate for a loan modification. They required some paperwork from me and I sent it as soon as they asked for it. They advised me to stop making payments to my bank to prove I was in a hardship. So I did, being that they were "professional lawyers". Well, they also required to pay them $2, 000.00 upfront before the "real" process began. So I did, being that they "guaranteed" to lower my principal, interest rate, and monthly payment. Now, keep in mind this has already been a month and a half of just sending them the required paperwork and doing what they asked, but the "real" processed wasn't really going to start until they received their payment. This processed started Feb. 2009, and now it's July 2009 and they are telling me that the only option I have is a forbearance option, meaning I have to make 3 payments in row before Wells Fargo can except my loan modification. So if I make those payments and they still deny my loan modification, I have not only messed up my credit for not making payments for 6 months, but now I'm in the same predicament I was in before this headache and nightmare. So my advise to all people in a hardship and are looking toward getting a loan modification, do it yourself with your own bank instead of paying someone a large sum of money to do nothing.
I am sorry to hear what happened thats why I entrusted in a law firm to get my Modification done. I recently did a loan Modification with the Al Verdi Law Group. They walked me through every step of the process from start to finish, I was very fortunate to find such a wonderful company to work with. If I may recommend any company to do your loan modification I would give them a call, they did my entire loan modification in exactly 47 days and anytime I had a question they were very responsive in getting right back to me. Its unfortunate there are so many bad company's out there, If anyone comes across any other bad companies please post because no one deserves to get there house taken from them. You can contact them at [protected] The gentlemen I worked with name was Cale Swanson
6-30-09 update
Hi
Also contact the president and CEO of Wellsfargo. His email address is john.g.stumpf@wellsfargo.com.
Also visit this website:
http://consumerist.com/5053958/contact-info-for-wells-fargo-ceo-john-stumpf-and-friends
Send letters to Congress (your elected representatives), President Obama and Treasury Sec. Geitner and ask for an investigation. The more people who do so, the faster we will get help. There is strength in numbers.
More to come.
6-30-09
I am still working on this.
In the meantime, please submit your complaint to:
www.whitehouse.gov/contact.
It will go to Barac Obama.
Thanks
6-30-09
Hi
I have the same problem. Wellsfargo is playing games.
It's a time game. At the end, you go into foreclosure.
I am searching for the right organization to report this to.
A co-worker referred me to loansafe.org. However, there
must be a government agency that can do something about this.
I won't stop. I will contact Barac Obama personally if I have to.
I will keep this site updated.
Annoyed
I've also been given the runaround with WF. It's soooooo frustrating.
I applied for the Home Loan Modification program on 3/31/09. At that time, I faxed in the required docs (hardship letter, proof of income, and monthly expense report). I was told on 4/22/09 that my application was assigned to a negotiator on 4/20/09, everything needed had been received and it normally takes 45 days for a determination to be made.
On 5/20/09 I was told that my application was being considered for the Home Owner Affordability Plan and that they were waiting for an outdoor appraisal (BPO) to come in. Once received, the loan docs would be sent via UPS and it nomally takes one weeks for the BPO to come in.
On 6/22/09 I was told that the BPO finally came came back on 6/20/09 and my application was still under review. They are now considering me for the Home Affordability Refinance Plan (HARP) and I was transfered to the refinance people. OK, why when the refinance lady gets on the line she tells me that I do not qualify for HARP because I pay private mortgage insurance (PMI) on my loan so would I like to refinance my loan. HELL to the NAH.. Why should I refinance, and have to pay high refinance fees when I clearly qualify for the Home Owner Affordability Program. Sounds to me like WF is trying to run a SCAM. I hang up from the agent and immediately call WF back. This time I'm told that she's not sure why the agents would tell me that I was being considered for HARP, it clearly states that my application is still under review. When I tell her that I was originally told the application process would take 45 days, her response was: "I'm not sure why the agents would give you a date.. the review process could take 90 days." HELLO.. What kind of games are they playing.. Each time you call WF: they ask, are you planning on staying and keeping your home. HELLO.. Yeah, but if she keep giving me the run around and I keep having to rob Peter to pay Paul.. HELL NAH.. I'm not going to be able to keep my home.
Does anyone know of a consumer complaint number? WF should be following the federal guidelines and there has to be someone out there policing these mortgage companies.
Oh my God! This is exactly what we are going through! My husband and I have been fighting with Wells Fargo since the end of 2008 when I lost my job. I finally found a new job and now they want 3x our monthy payment every month! There is no way we can come up with that much! I told them I got a job not that I became a millionaire! We've sent in our financial paperwork over 5 times now and today the asked for it one more time! Everytime we send it in, they keep telling us that we need to make payments of $2200/month! Today they told us that we actually missed a payment yesterday of $2200, but when we called them last week they told us again, that our program was still being worked on... we've received nothing in the mail and no phone calls... were we supposed to hack into their computers to find out that we were supposed to start paying payments of $2200?
My biggest frustration is that there is no where for the consumer to turn, there is no avenue for us to take to get help! We've been doing everything they've told us to do and we've bent over backwards to keep our house... all we get is half assed service from a company that has been bailed out and is making profit! Where is all that money? Aren't they supposed to be using it to help people in our situations? It's not like we've all just decided that we didn't want to pay our mortgages! Frustrating isn't even a good enough word!
I also have been trying to get loan modification from Wells Fargo. But they make it impossible by asking paperwork you cannot provide. I got loan modification from Countrywide, Indymac and Aurora, but Wells Fargo is the only company which made it impossible. They require some paperwork and you provide and then they come back and ask for more and there is no end and that way they make you give up.
I provided fewer documents for all the other companies and they did it because my hardship was very obvious. But Wells Fargo made it impossible. So they were denying without telling you in a smart way. Other Banks' loans were 1st and Wells Fargo's was 2nd and the amount was not even a lot. So I realized they do not care about customers at all.
I also tried to help my relative and sent yearly Social Security Income statement for two years. I also provided bank statements which showed the direct deposit. But Wells Fargo closed the case because we did not provide monthly statements when my relative was not getting. But they had yearly statements and bank statements which proved Social Security Income. On the other hand other banks like Countrywide and Aurora gave loan modification based on the yearly statements and bank statements.
Wells Fargo was the worst bank I have experienced and I have been their preferred customers for many years, which made me more upset. That bank does not care about their customers at all. I hope nobody goes through the same stress and bad experience I had with them.