Complaint Rating:

Company information:
Wells Fargo Financial
United States
Phone: 800-559-3557
financial.wellsfargo.com

I just purchased a vehicle April 22, 2008, in which I traded in my old car. When I initially went in to trade in my car on about April 14th, 2008, I didn't like the deals they were trying to give me so I wound up keeping my old car. I paid my car payment for that car because the payment was due on the 15th of the month. When making the payment the Wells Fargo Financial accidently removed 2 payments from my account. I immediately notified them of this error in which they told me to fax them my bank statements for verification of the error. I did on April 17th. I returned to the Howard Pontiac dealership (located on Grand and York Avenue in Elmhurst, Illinois) on the 22nd of April and decided to go ahead and trade in my car because the warranty had run out and I figured I'd better go ahead and get something. I got the new car and relinquished the old car to the dealer. On May 22nd I receive a call from Wells Fargo Financial stating that my payment on the old car had not been paid. I notified them that I no longer had the car and that I'd traded it in on April 22nd. They told me to give my dealership a call and remind them that they hadn't paid the car off. I did that and the dealership's finance office rep assured me that they'd take care of it Asap. The following day the dealership rep calls me back and accuses me of fraud stating that I taken back a payment on my previous car. I explained to her that Wells Fargo had taken an extra payment from my account and that the loan company had refunded me my May payment (because it hadn't been due and why would I make a payment for the month of May on a car that I wouldn't even be in possession of). Now the two companies are both saying that I am responsible for the payment so that as it stands they want me to pay the payment for my old car and my new car. So my question is who is responsible for this payment? I think it should be the loan company that gave the wrong payout amount because they were notified of the error before the trade took place or the dealership because they were in fact in possession of the car during the end of April (April 22nd) and the entire month of May. Please let me know because I am very confused. Should I consult an attorney?????????? What I do know is I'll never use either company again!!!