Wells Fargo
reviews and complaints

Our home is in a Short Sale, we got an offer, Wells Fargo accepted that offer. Its due to close any day, Well NOW Wells Fargo is wanting more money, and backing out of the short sale. We owe less than what the bank wants. To me that is NOT a short sale. Its due to go into foreclosure so I requested the pay off. I've had to call several different people, finally got someone to tell me it has to be in writing, and they have 7-10 days to answer. We don't have 10 days for them to answer us. Wells Fargo is a BIG RIP OFF, and they are really putting the screws to us AND the people that wanted to buy our home.

Make sure that you never have someone give you a bad check, and even if it is not your fault, They will not help you out and will kick you out of your bank account and you are left with no money! We didn't commit the fraud but than they took it out on us. It is going to take 2 weeks to get our money in the mail through a check. they couldn't even have the decency to give us our money. We have 2 kids and my husband is always working out of town and now he is left with nothing. they are no help and are a horrible bank. I have heard of other people who have been ripped off because of bad checks, but their banks didn't screw them over! I hope this happens to these people that work there so they can get a taste of how that feels.

I have good credit, so I could (in theory) get a car loan. However, it doesn’t really matter how you get them as your lien holder, these people are the definition of runaround. I sincerely believe that Wells Fargo Dealer Services does not need or want your business (once they have it that is). Wells Fargo Dealer Services is all about art of making life difficult! They make principle payments as labor intensive as possible, make communication a circle-jerk and they hold your title to suit them. I would NEVER recommend them.

I live in the UK but have business in the USA. I had US $ account with Wachovia - they were wonderful, I never had the slightest problem.
Since Wells Fargo took over in February 2012 I have had Nothing but trouble with the, .
e.g.: Since the start of 2012 (it is now November 2012) I have had FIVE Personal Bankers this year... all the others left the bank - yet I only discovered these departures (all of them) when their e-mails started to bounce. Even now, I am not sure WHO is my personal banker - despite having gone into their branches when |I am in the USA and had face-to-face meetings with them... then they left, of course.
e.g. THREE Times this year they have blocked my Debit Card. It seems their computers can;t deal with a card that has a Billing Address of me here in the UK, but a Shipping Address to my place in the USA... it's called buying something online. And each time I phone the Fraud department, they try to make me feel that it's MY fault!

They really are hopeless. The only thing that seems to raise their hackles is when I say "Obviously my money is not good enough for your bank... you are talking to a customer who plans to be a Former customer, because when I am next in the States I shall transfer my accounts to another Bank, one who does business properly and effectively".
I really have had enough of Wells Fargo.

And once I have left their clutches I plan to maker an official complaint about the bank to the appropriate authorities.

Timothy Summers is a Security Supervisor for Wells Fargo. This is a comment he posted on Facebook after the results of the re-election of President Obama. "well the worthless son of a ### is still president. Welcome to European socialism. If you don't like what I have to say f%$@ you ..delete me! But for the next 4 years... I hold nothing back..."
Is this the type of employee that Wells Fargo employ as supervisor. I understand being upset that the candidate the you voted for did not win the election. However your personal opinion such as mentioned above should remain PERSONAL. Once you put your statement on social network, your words effect others that have read it.

I bank at Wells Fargo and I feel this is very unprofessional and I as well as others were highly offended.

Facebook: Tim Summers

I recently noticed $238.80 of fees on my last statement I called WFDS and was told they were for late fees. We had an issue in April when they switch from Wells Fargo Auto Finance to Wells Fargo Dears Service and the fees were adjusted as of April there were no fees. SO I was shocked to see the $238.80 when I received this months statement. I tried calling and talking to them the first women I talked to could see the extra $10 I paid for late fees on my payment history. She transferred me to another department and they were no help what so ever their customer service rep was belittling me over the phone. I am a disabled veteran and have been out of work the lat 2 years recovering from a work place injury. So I have struggled to make the payments on time. They are always made within the month due usually just outside of the 10 day grace period. It's amazing how they get away with treating their customers this way. So I have no clue who to contact to file a complaint so I am here first.

I took my daughters college check into the branch to cash it and was advised that because I had more than 3 overdraft charges on my account in the past 12 months that and "extended" hold would be placed on this check. PATHETIC! The check cleared in 72 hours and Wells Fargo continued to earn interest on MY daughters money! Called customer service and was treated like a low class piece of trash by a supervisor! This type of business practice is UNACCEPTABLE!

For the past 2 years Wells Fargo has been charging me $7.25 to cash my monthly insurance check that is written by one of their client accounts. As of yesterday they told me they could no longer cash these checks because their policy changed 2 weeks ago. The new policy told to me by management but not shown to me by any form of documentation states that non-customers can no longer cash checks over $750.00 even if its written from their bank. I was told I would have to open an account and deposit over half of the check to get any cash back. My husband has an account there, before they told me I could not sign my checks over to him but since he did not accompany me this time they said that I would have to sign my check over to him to get half of what the check was written for. A non- manager employee of the bank then came over to the desk to inquire why I was being hassled & the manager informed him of this "new policy" since he had never heard of it before. I have dealt with this manager on several occasions she is always looking for a reason not to cash my check by making me wait long periods of time while she helps customers who where in line behind me first. I am disabled with a severe spinal condition that keeps me from standing too long. I usually don't use my wheelchair in situations that are supposed to be in and out. The complaint I am making is the branch in the Tom Thumb on Legacy rd. Plano TX. I usually get less hassle from the branch at 121 & Custer (who will provide a chair for me if their is any delay) but they close at 2pm on Saturdays and half the time my check arrives later on Saturdays. It is a hassle to drive out of my way to the legacy branch only to be turned down because the manager is in a bad mood or hasn't made her new accounts quota.

I have payroll draft to my checking account. Wells Fargo froze my account with money to settle a over draft payment then sent my payroll check back out of one account then kept the other job payroll check in a separate checking account with a freeze on it also. I call Loss prevention they stated that they were recording the call. The next day I go into the Branch and they tell the Teller that they never spoke to me. Loss prevention has access to all my money why are they taking so long to do what they have to do.

I recently paid of 1300 dollars from this credit card due to the advice of my Refi advisor to have my home refinanced. He suggested i paid this off and get a letter or statement from the bank that shows the balance paid off that had my full account number on it.
I then called customer service and asked if this was possible. the younglady informed me that although they could not print anything for me with a zero balance that a statement would print (my next one happend to be october 14th of 2012) and it would show the zero balance.
I then asked in order to cover all of my bases if they could send me a zero balance letter that also included my full account number, my address my full name etc...
i was then provided a fax number to fax my request to.

I then called back a few days before the statement was to be printed to ensure they would be printing a statement and was in formed that due to the fact that i had NO BALANCE the statement would not automatically gernate (wich i was told the oposite previously). I then asked about the zero balance letter and was then informed that once my fax was received they would take up to 30 business days to process this request.
I then asked if i could speak with the billing departmnet and was told they do not speak to customers.
I then asked why and she simply said that it was at their request not to speak with customers. I asked how they did business when someone had an urgent matter.
I can assure you if i OWED them money or was VERY late on a credit card payment the business office would be on the phone with ME in order to Collect.
this is completly unprofessional not being able to speak with someone in the billing department to get this cleared up in a timely manor.
its only a letter/statement. it does NOT take 30 days to write a friggin Zero Balance letter!

Be aware of Wells Fargo Mortgage refinance practices! They even screw their current customers they just don't care.
I have been Wells Fargo Mortgage customer for 6 years and have a +300K mortgage with them in New Hampshire.
Recently the local office in Bedford, New Hampshire contacted me regarding the HARP refinance option and offer a 1-2-3 Refinance at no cost to me since I was already a current customer. I decided I could save $400-$500 a month on my mortgage by refinancing at a lower rate, hence it was a no brainer. Ha Ha 1-2-3 more like Hassle Hassle, Lying Lying and Dumb Dumb.
After completing and providing all the forms, their underwriters start asking for stupid things in hope of disqualifing us for a refinance package(such as did you ever live in, do you work at this location, etc...). Obviously anyone who can pull a credit report can see where I live and where my income and expenses. Apparently not these clowns at Wells Fargo they apparently are now requiring proof to continue paying my mortgage(which by the way has never been late for 6yrs) and now want me to come to the signing if approved with $8-$10K in cash. So much for a 1-2-3 refinance, I basically told them to go fly a kite and they can kiss my ###. In addition I am filing a complaint with NH State Attorney;s office regarding Wells Fargo Mortgage practices in the New Hampshire which by the way they are extremely interested in. In addition I will reached out to my Senator since HARP is a government initiated program have them investigate Wells Fargo Mortgage practices in this state.
Bottom line, stay away from Wells Fargo Mortgage and if you are unlucky like me to currently have a mortgage with them try to refinance with another company.

I asked for a deferment due to moving my daughter from TX to TENN due to her having Rheumatoid Arthritis and she had to quit working and file for disability...Also I've been out hundreds of dollars for medicines until she got approved for medicare! These reasons did not fall in their guidelines to be approved so now instead of paying 25 fee for deferment I'll be paying my LAST 9 payments LATE with a late charge n bad credit reported! Thanks for not helping a loyal customer of 6 years...needless to say I will NEVER finance through them again!

We bought furniture through American Furniture Warehouse in Fort Collins, Colorado using Wells Fargo Financial. As a state employee, I only get paid once a month so I paid the Wells Financial bill once a month and figured out that I needed to double pay one month to catch it up and then set it up to automatically pay at the first of the month from there on out. I stupidly didn't look at a statement again for quite awhile. Apparently, my double payment all went to interest and so didn't help me at all and so I was late all year being charged a $35 late fee each month. When I figured out, I tried to call them but there is no way you can actually talk to a real person. The phone numbers on the statement for customer tell you to go online. Even American Furniture has no phone number for anything other than the numbers I already have which is ridiculous given the money they must help Wells Fargo make. My interest rate jumped to 24% so I am raising another credit card limit at my credit union to just pay them off and am writing letters to the Better Business Bureau and to the three credit reporting agencies. I have to wonder if Jake Jabs at American Furniture isn't a shareholder at Wells Fargo as well!

I am 1 month behind due to my loss of work and husband out of work on short term disability. We get back to back calls all day. If I finally take the call they are so rude and will not work with you at all. Now the other day they sent someone from a company called GPS.
guardian portfolio services) I will never use wells Fargo again

Today is Sept.13, 2012 and still filling out paperwork for a refinance with Wells Fargo online. On May 1, 2012 my husband filled out an online form to refinance a second home in Ocean City, NJ. After receiving 3 calls from different agents all offering different rates (4.5%, 4.25% & 4%). How could that happen? We currently have a mortgage with Wells and have paid off our primary residence with Wells Fargo also. Our current interest rate 6.25%, the rate that we are trying to get reduced to is 4% which we locked in at on May 1, 2012. Filling out paper after paper and sendng faxes. Our credit report came back in the 800's, no credit card debt, no car loans everything seems good. Received call end of June the agent got fired that was handling our loan, got new agent. Now she needed information all over again, she assured us all is good just waiting on our Flood insurance to be approved. Now we are approaching the 90days that we are locked in for Aug. 1. Got another call had to increase my interior condo insurance to 75% of value of my home value. Then told I had to increase my flood insurance too. Yes this is a condo at jersey shore but is a 3-unit building. Today is Sept 13, 2012 and received another call that they have to run our credit again and get our employment tax records. They said because it is past 90days, they have to redo paper work. I believe they are giving us the run around because with the lower rate we would lower our payments $500.00 month=$6000year. I just want a answer if they will or will not approve it. We will take our business elsewhere.
Any thoughts or advise please.

Wells has been sued 175 Million for making racist "ghetto loans" and taking advantage of low income people of all races. 
I had a very strange and what I feel was a racist experience with Wells. I opened an account online and deposited 20, 000.  A month later, I  went into the branch and tried to do some basic banking . I made a deposit and was instructed that I could not make a deposit without a special stamp costing over 30.00. I was asked to leave the line and basically forced to speak with a new accounts banker. She interrogated me as to why I had so much money.  20, 000 is not a fortune and In my case represents a fraction of my assets. She keep staring at me while asking personal and business questions. A few days later, I received a letter saying my account was going to be closed. Wells said "we made a business decision" . This was after begging me to do bill pay and to set up direct payments. They also repeatedly called to set up a merchant account for my business. I'm so happy I did not do anything with them. Everything was great until I went into the bank. I'm a professional, clean cut business owner and I was changing from Charles Schwab bank simply because Wells has more branches. Wells offered no reason except "a business decision" Another aspect that seems strange is that when I called about the "closed accounts" every customer service person was extremely rude. I'm sure my account was "coded". At the time of this writing, Wells does not want to give me a time frame of when they'll return my money.  After that experience, I opened a Chase account and couldn't be happier. I visit all of the local branches without issue.  

My wife and i needed a paper notarized and took it to our bank that we have been at for years and have a car loan with, when we took the paper to the bank to have it notarized and ask the teller if a notary was one duty she look at us like we were their to rob the bank.my wife asked again for the notary she said what do need one for so my wife showed her the paper she took it from my wife and read the paper and said wait a minute and she will check and see if one was their, then another lady comes up reads the paper and decided to notarize it took our finger prints for a mortgagor affidavit never in my life did i have my finger prints taken just to have a paper notarized.Maybe i should take their finger prints when my wife and i deposit or money in the bank. The banks are sure getting to be a pain.

I am so disappointed with Wells Fargo over the way that they are handling my property loss claim.
I filed an insurance claim with AAA over water damage caused by my AC unit on August 12, 2012. On 9/30/2012, my 17, 000 claim was settled and I received a check for 12, 000 after an emergency crew was paid. AAA addressed the check to Me, my wife, and Wells Fargo. That same day I took the check to Wells Fargo for endorsement and they told me they could not because of the large amount. I had to call the home mortgage department and have them endorse it. The home mortgage department said that they could not endorse it either because the loss totaled over $15, 000 and that it was going to be a monitored claim, requiring me to mail the check and them disbursing three separate payments after I sent a contractors bid, receipts for material and labor, w-9 tax forms, inspections, and a whole lot of other red tape.
The agent on the phone was very helpful and told me I could avoid all of that by writing a letter of request to release the check, but that it would take 3-5 business days before a response. Because of the three day weekend I got my response today (9/7/2012). The response was denied because there was an issue over lead. The emergency crew detected lead in an old layer of paint on my walls and AAA had to hire an abatement crew to remove the bottom portion of three walls that got wet.
I explained to the agent that the lead issue was not relevant because the abatement crew had already been paid and before they removed their containment, they tested again for lead and the second results came out negative. My wife and three children have been living in the house for the past three weeks, so what is the issue? The agent stuck to her guns and asked me “are you going to mail the check or not? I told her not, and asked for a manager. She took my phone number and told me to expect a call back within 48 hours.
I decided to prepare for another denial and read the terms of the monitored claim. Under a monitored claim you are allowed to sub-contract, but conveniently for Wells Fargo, they do not have those forms available online. I called back and asked how I can get those forms and another agent told me that they need to mail them to me, 7-10 business days! I thought to myself, when Wells Fargo was created over a 100 years ago, that’s how long it took to deliver documents by horse. How is that possible?
Long story short, Wells Fargo is a real piece of work. I understand there is a lot of fraud by people who take the money and abandon their house, especially in this housing market, but come on. I am up to date on my payments, I have some equity, and I am in good standing with Wells Fargo. Like other Big Businesses, Wells Fargo has lost touch with its people and needs a wake up call. If at all possible, avoid Wells Fargo until they fix their ways.

On 8/31 I went to trade my car in, we had to call WFDS for a payoff. The girl told me that they could not give that to me until I made my payment. I told her that I was sitting in the car dealership and that if the deal did not go thru, I would call them back to make the payment. The salesman had to get on the phone and she got nasty with him, he eventually had to speak to a supervisor and got the payoff. Well, the deal went thru and all was fine. I noticed in my account today that they drafted the payment (plus $6) without my authorization, when I called them...of course they were nasty (as usual) and he told me that I did give authorization on the 31st. I'm so frustrated because they drafted my account to zero! I wish I could afford an attorney to sue them, it's illegal what they have done!

I faithfully have my mortgage and escrow drafted each month to Wells Fargo. My home owners insurance recently billed my bank and Wells Fargo did not pay the bill but allowed it to lapse. Wells Fargo then bought insurance and charged me $130 (one month) from my escrow account. My home owners insurance furnished proof that they sent the bill ahead of time, but still Wells Fargo will not return the funds they took from my escrow account. What I can I do. I have exhausted the channels with Wells Fargo. The strange thing is that I have large savings accounts with them.