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4.4 7548 Reviews

Wells Fargo Complaints Summary

624 Resolved
1094 Unresolved
Our verdict: Engaging with Wells Fargo, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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9:35 pm EST
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Wells Fargo negligance

My husband and I file chapter 13 bankruptcy with the Wachovia as the lender on our truck. When big bad Wells Fargo Dealer Services bought out our loan the reported for 2 or more years 90+days late, when they have received monthly payments from my trustees office. When to address the situation they advise could take 30 or more days. The companies laziness has tank mine and my husbands credit. Now we have to put our lives on hold for 6 or more months to move on in our lives. Wells Fargo are laziness money grubbing, and full of people within the company that sit a desk and collect a paycheck to do nothing and ruin peoples lives...

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liberty1776
Cottage Grove, US
Jan 30, 2013 12:09 pm EST
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"The companies laziness has tank mine and my husbands credit". I'm guessing your filing Chapter 13 had more to do with this than Wells Fargo/Wachovia did...

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MichelleR.
, US
Jan 30, 2013 12:58 am EST
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Opened an account at Wells Fargo and was hacked in two days! Still fixing this crap with this bank.

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2:19 am EST
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Wells Fargo credit protection

Idthieft capitalone honored their predection after 2 year review but didn't pay me back, wells fargo paid my houston lawer off caught cashing checks up to 5 times machine in california didn't pick it up.I proved man had my atm card to my acct and emptied 4 savings acct out.. found another man had pickup financed under my social # brother in law to one of my employees he was gong to take my company along with my wife of 32 years, he wasn't kiddin his first day it started.had diablity insurance on my home and they will not honor now I'm homless after 8 heartattacks idthoeft follpwed me to another bank and I go bared asking for my deposit to be good I had my reciet he said it wasn't worth the slip they put it on.1hospital wanted to take my feet another hosipta wanted to take legs at hips6 years ago. Now another wants to replace my heart after. First dr said I wasn't strong enought for open heart surgery.7 years ago. Now one said my heart is workin 10% frak should be 65%.wife left me lieing in bed when she deserted me after 32 years.took everything in 20 days wasn't able to mske changed date.unable to get out of bed.school taxes took my busness property and busness 3 years montgonery county texas courts are frauds and legal thiefts. To be cont

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They paid off my lawer she droped me and she got new office in new Wells Fargo bank top floor.She gave me letter admiting her wrong doing told me to sue her ins but not turn her into board

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10:15 pm EST
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Wells Fargo deadbeat dad walt hommerding

Walt, wally, wallace j hommerding of irvine, newport beach, orange county is a deadbeat dad!
Walt professes to be have integrity however outright defrauds and misleads the general public in orange county and several other states that he is registered in for wealth planning.
Walt donates thousands of dollars to his local charities to glorify his fake public image to mislead his account clients to believe he is an upstanding citizen. Walt further lives a life of high standards while refusing to pay his child support unless he is dragged into court for contempt and federal felony criminal non support. Walt brags that he has the local police in irvine in his back pocket and that the da will not pursue prosecuting him because an ex employee in the da's office now works for wells fargo and will help walt out.
Walt pretends to have ethics and lied on his recent background check with wells fargo advisors and also lied to his compliance officer about the status of a report of the stolen college fund of his son's.
The compliance officer had a duty to respond, had a duty to report to finra but failed to do so based on male bonding and male misoginism, but moreso based on walt's ability to pathologically lie to absolutely everyone about the truth of these findings.

If you have an account with walt, close it. Do not let this sick delusional deranged ### build his shallow materialistic life using any proceeds of profit.

You can block the deadbeat dad who refuses to pay his support by compromising the quality of his own lifestyle.

The sec has received a complaint, finra, human rights. The us justice department to pursue a class d federal felony conviction under the deadbeat parents punishment act, the ombudsman at oc child support services bbb and also wells fargo in st. Louis.
If you have concerns about walt's character, be certain that while he manages your childrens college fund, he failed to provide for his own little boy his entire life and stole his own son's college fund.
Walt is married to a top thief [censored] who wears a 5 carot diamond ring knowing full well that walt owed the money before she partnered in this unconscienable crime.

These people jennifer lynn cummings hommerding and walt hommerding and their daughter with a changed surname st. James are top fraud artists and pure delusional freaks of society who try to worm their way into the high society of the wealthy by donating large amounts of money while being a dead beat dad.

In the name of fraud in the name of integrity, report to mr. Dan lunedan of wells fargo advisors in st. Louis.

Tsk tsk tsk to the top [censored] jennifer who condones this behaviour. A mother of the lowest form and disgusting disregard for stealing child support that does not belong to herself.
Walt has a son whom he has victimized by his wilfull withholding of child support for the 18 years that was due payable.

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1:38 pm EST
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Wells Fargo auto pay credit card overdraft fees

I own a small business with several employees who I provide company credit cards to. To keep my card minimums paid I use the Wells Fargo auto pay transfer to withdraw funds from my main account and pay the credit cards. The cards are issued under the same account as a line of credit. Keep in mind the cards and the account are for the same company using Wells Fargo for both. These are not personal credit cards. Today, wondering why my account balance was so far off from my books I discovered that Wells Fargo charged me $35 for each auto pay on my checking account and $29 on my employee credit cards because the auto pay couldn't process. These are auto transfers, not written checks or pay outs to other institutions or entities, These are transfers within the same company account. How utterly unethical can they be? $65 charge per card for a $25 transfer that can't process?
No wonder these banks are making record profits...they're flagrantly ripping people off. On a side note they also charge my employees $7 to cash a payroll check taken to my branch drawn on my account?!?!? Right, let's bail them out some more with more billions. Ridiculous...If I didn't have so much wrapped up in to Wells Fargo I would move all of my accounts immediately.

Read full review of Wells Fargo and 4 comments
Update by Steve Sykes
Jan 22, 2013 1:22 pm EST

Apparently the person that commented doesn't know how comprehend English.
The credit cards had plenty of credit available. There isn't a charge for a service I asked for. The employees are trying to cash a payroll check at out bank written on our account and being charged $7 by the bank to get their money.
To simplify it for him/her it would be the same as if you had setup an automatic transfer from your checking to your savings every month of $100. If for some reason your checking was too low to transfer the bank charged you $35 on your checking and $29 on your savings for a returned item. I'm not using a electronic check payment system, it's a transfer.

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Darrel
,
Mar 03, 2008 2:51 pm EST

Nothing but hassles! They froze my account for an unnecessarily long period after a formal release was issued to them. Their free checking is not free. I haven't really paid close attention to my account, however, I found that they are charging me 5.o0 per month for Add on something! It's for free checks and free money orders and free cashiers checks. I never use money orders or cashiers check, and only write about 15 checks per month. Since they issued me 250 checks when I started, let me see, that's over 10 years of checks. I'm not going to use $60 dollars per year (5$ per month for one year)worth of either checks, money orders or cashier checks. In 10 years, that's $600. I could buy a lot of checks for that amount. I asked them to remove this "feature" from my account. They did and immediately, they charged me $5 dollars for the next month since I canceled at the beginning of the period.

How can they be doing so bad on the Stock Market if they keep steeling their customer's money...

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Aaron Y
, US
Oct 27, 2011 7:36 pm EDT

Wells Fargo charged me $12.50 to move $50 from my savings to my checking even though they are linked for overdraft protection. The account used to be a Wachovia account, not that they were saints, and I was never charged for this. When I called to ask about it, I was laughed off the phone when I asked if my business was worth losing over a $12.50 BS fee. I am switching to a nonprofit credit union and saying good bye to greedy banks.

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slcfamily
Salt Lake City, US
May 07, 2010 5:11 pm EDT

Don't open a checking account at Wells Fargo. If you fall on hard times they reorder transactions so that the highest transactions are first to maximize the overdraft fees that will charge you. We had $490 in overdraft fees in one day. They would not refund any of the fees. We had been selling stuff on eBay to buy food to eat. How can a company justify taking $490 to loan us $50 for less than 8 hours! If I worked for Wells Fargo I would be ashamed to go to work. The make their money on the backs of struggling families. Search “f*uck wells fargo” (use the quotes and spell the f word right) on Google and see how many times this phrase comes up! No bank even comes close to the number (20, 800) as Wells Fargo.

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Darrel
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Mar 03, 2008 2:53 pm EST

Make that I only writer 15 checks per year!

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10:25 am EST
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Wells Fargo unprofessional customer service

This complaint is against Tonya, Account Manager, and her Supervisor (name unknown) with Wells Fargo Dealer Services. Tonya is so harrassing and unprofessional in her approach to customers it is just astounding. She threatens her callers and really needs to find a new job where she can be rude to customers. When I asked to speak with a Supervisor, the Supervisor was just as rude and refused to do anything to review my complaint. I reported this to the BBB but am seeking other resources to file a complaint with Wells Fargo. Beware of the WF customer service for Dealer Services, I will be refinancing with another, more professional company.

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9:38 pm EST
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Wells Fargo overdraft theft

Wells Fargo just stole my money. They were willing to give half of it back, until I demanded the entire amount. My local branch did not post my deposit (made yesterday before close of business) until today. The result: the transfer payment that I made yesterday via phone to Wells Fargo auto financing, right after my in-person deposit, was logged as an overdraft. The bank's phone rep tells me today that the deposit was logged in a day late. They charged me the full $35, and *generously* offered to refund half (17.50). I said I wanted the full $35 as it was Wells Fargo's error that caused the overdraft. Since I'm not agreeing to let WF keep half of my money, I now have to go back in to the branch on my day off (tomorrow) to get my money back. What a waste of time and energy. THIS IS WHY I AM MOVING MY MONEY OUT OF WELLS FARGO. I will only do my banking with my credit union from now on.

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SKOR
Toronto, CA
Jan 05, 2013 11:47 am EST
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It sounds like you made your deposit after the cut-off for same-day processing:

https://www.wellsfargo.com/help/faqs/deposits_faqs

When will my deposit be credited to my account?
If you make your deposit before the displayed branch or ATM cut-off time on a business day, we will credit the deposit to your account the same business day. If you make your deposit after the cut-off time or on a non-business day, we will credit it to your account on the next business day.

Business days are Monday through Friday, except for federal holidays.
The cut-off times for most Wells Fargo branches and ATM locations are 4:00 p.m. Monday -Thursday and 6:00 p.m. on Fridays, local time. Cut-off times are displayed in all locations.
Use our Locator to find the cut-off times for a branch or ATM nearest you. Click the additional services link next to the branch or ATM to see the cut-off times

Note: In some cases it may be necessary to place a hold on your deposit. The first $200 is usually available the next business day, but the rest may not be available for several days. If you have questions about a hold that we placed on your deposit, please call 1-800-TO-WELLS [protected]).

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9:28 pm EST
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Wells Fargo systematically robbing me

Banking with them 5 years with direct deposit through my employer Home Depot. Never Never Never bank with them. They prey upon customers with puny income. Go 2 cents overdrawn and you get hit with 35 dollar overdraft. Then, because you are now more overdrawn, they hit you again, and it continues to snowball. I didn't get any of my last paycheck, at all. And the next payday is still a week away and they are up to having most of that one in overdraft fees, purely by snowballing overdraft fees and saying it was all my mistake, and they don't care. I hate them and am switching to a company payroll card. Anyone who willingly works for a company and enforces these outwardly evil policies is guilty IMHO, and they need to know there is a price to pay for them also. Yes, Hell is still hot.

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shansing
Augusta, US
Jan 19, 2013 5:18 am EST

Totally agree. Their "posting" methods are questionable. The system is designed to cause overdrafts by back dating transactions. If you make a payment on a website which can usually take 2 days for a bank to receive, Wells Fargo will charge an overdraft if the funds were not in your account on the date you made the transaction instead of the day they actually receive the request. I think this is an abuse of their service. As long as the money is in my account when the biller requests it, Wells Fargo has no business back tracking when I set up the payment with whom I'm paying. There job is to send the money when its presented to the account. They will tell you they don't do this but that's false. They "update" their system nightly from 8pm to 8am meaning they review the transactions and backdate to reflect the day they receive the request from the biller regardless if you deposited funds to cover it. They do this to weed out average and low income accounts. They apparently don't need or want our business. We cost them more than its worth which is why they hit us so hard with fees. They prefer business and corporate accounts. I am currently shopping around for a bank that needs and wants my family's business.

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2:59 pm EST
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Wells Fargo liars and crooks

Where do I begin. Wells Fargo took over our loan in 2009. That year my wife and I were forced to file a chapter 13. We reaffirmed our car and the court trustee made the payments. Because of this, the trustee doubled our payment to them each month. Wells Fargo agreed to reduce our interest rate by 8% and in return the car would be paid off 2 years early. In January of 2011 the car was paid in full ($18, 000). I was told we would receive the title once the Bankruptcy was discharged. In September of 2012 we were discharged. I called asking for the title and was told 3 times it will be mailed. In November my wife and I went to purchase a new car. The dealership called wells Fargo and asked for the title only to be told we still owed $1275 (the difference in interest from the agreed upon amount) Having no choice this was rolled into our new loan. When I called them I was given an apology and told they would be sending us a check for $1275. I called 4 times and was told it was in process. Then finally on my 5th call I was told they simply didn't cash the dealer check and I would have to go back to the dealer for the money. When I did this, the dealer produced a copy of the cashed check showing Wells Fargo lied and did indeed cash it. After calling them yet again, I was once again apologized to and told they sent another check to the dealership. The Dealership, who has been nothing but kind and helpful through all of this, finally cut us a check for the amount yesterday. This whole ordeal took us almost two months to recover money we were not suppose to pay to begin with. Thankfully we are in much better financial shape than 4 years ago and will NEVER do business with wells Fargo again.

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Under Dog
Temecula, US
Dec 30, 2012 4:06 pm EST

Sue them ###S, GET THEM IN THE POCKET BOOK, THAT IS THE ONLY WAY THEY LEARN?

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11:56 am EST
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Wells Fargo insurance repair escrow

Wells Fargo has been holding a joint check from USAA Insurance for storm damage repairs to a home. The repairs are extensive and the homeowner is unable to live in the home until the work is complete. A check was issued from insurance company on July 10 and sent to Wells Fargo for endorsement. It is now December 22 and we still have not received the payment. To date the Homeowner has been living with relatives for over six months while everyone waits on Wells Fargo to endorse their name on the back of an insurance check that is probably expired now anyway

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8:47 pm EST
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Wells Fargo distribution of insurance claims

Hurricane Sandy slams the east coast leaving tens of thousands of homes in ruin. It takes 3 weeks for an estimator to survey damage and finally 6 weeks to receive a check for over 40k on to find out I cannot deposit the check without having it first endorsed by the cosigned mortgage company. Not so easy, since the claim is over 15k, Wells Fargo thinks you are going to take the money and run, so you must mail them the check with the estimators report and they will distribute the money as they seem fit since it is their house! Great then they should do all the work getting estimates and hiring contractors. Now you have to wait another 2 weeks to get the money which now throws off all my scheduled contractors. The bank will inspect your home to see if the work is being done and then produce more funds. THese banks have no idea how contractor business is run, 20-25% deposit, 1/2 at the start of the job and final payment at completion. if the funds are not completely there how is the work getting done. Sad no one cares. I served the City of New York for 22 years with compassion for the citizens that payed my salary. The banks are just interested in how to make more money for their Christmas bonuses even if it means wrongfully keeping funds, then providing the best service for the clients that pay their salaries.

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11:36 am EST
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Wells Fargo holding of funds

My girlfriend takes a $ 12, 000 Progressive insurance check for deposit at the local Wells Fargo. This was on Friday, Nov 23. She needs the money for down payment on a new vehicle. The teller states that most of it has to be held to insure it clears. The last $ 9000 would not be available until Tues, Dec 4! Eleven total days for an insurance company check to clear ? Ridiculous. In this electronic age, the funds were most likely moved in 2 business days from one account to the other. Why does Wells Fargo do this to their customers?

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Catmandu
Scipio, US
Dec 19, 2012 11:24 am EST

I was in banking for over 18 years and it is common practice at most banks to place a hold on an insurance check. Usually 200.00 is available by the next day and up to 4800.00 in 2 more days. The remainder is usually available in 7 business days. Unless an account holder has enough on deposit to cover such a check, there will be that hold. As I said, common practice. If that check was rejected by the maker, I would not want to be responsible for collecting back the funds I gave out when I cashed such a check. Consider the hold a safe guard for all involved.

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9:26 am EST
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Wells Fargo never received payoff loan title

I paid off my auto loan with Wells Fargo Dealer Services 7/24/2012. However, I was told by a Wells Fargo dealer service title group department that it would take a couple of weeks to receive my title. Two monthes go by and I called back ( 9/30/2012) for the title to my truck. They gave me basically the runaround. First they said, We haven't sent it yet and I responded by saying "Why not". They said IDK but we"ll send it out today. I called back after another two months (11/30/2012) later and had to speak with a supervisor. He basically said our notes show it was sent out on July 24th. I said wasn't there any notes about me contacting you for a title. He replied and said no. I asked for the title again he said we already sent it out we can't give you what we don't have. I told him well I need something showing ownership of this vehicle. I can send you a lean release form. I told him how is it that I called the first time and you still had it but on the second call you stated it was sent out on the 7/24/2012. He had no clue what was going on and further had to say "I understand things get misplaced in the mail but there's nothing we can do for you", I sorry. I told him so your not going to find out anything more about this account. He said theres nothing I can do. I felt like if he was tring to say, " So we're just going to blame the postal service its out of our hands, its your problem, good luck, have a nice day!" So now I find myself going to the MVD dealing with the runaround with them. FYI ANYONE WHO READS THIS BLOG, PLEASE THINK ABOUT GOING THROUGH ANOTHER BANK!THESE PEOPLE ARE SO NOT READY TO HELP ANY CUSTOMERS NOR DO THEY KNOW WHAT THE HELL THEY ARE DOING...

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8:20 am EST
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Wells Fargo safety deposit box rental

I went into the Bank yesterday to pay my safety deposit rental for the year and they wouldn't take my money ! They said i had to mail my payment ! I don't think this is right < boy they will sell you a box and debit your account ! Ive been with this branch for 34 yrs and i have always paid the rental at the branch !

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Wells Fargo unprofessional employee

Refinancing home mortgage, Kendrick Rogers was not only incompetent but dishonest in his communication of information to his clients. His unprofessionalism was exhibited by not pursuing resolution and and giving false information to his clients. His behavior left a strong and negative impression on Wells Fargo.

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MQDBM
Cheltenham, US
Oct 30, 2013 8:23 am EDT

I agree, Kendrick Rogers was absolutely unprofessional. In the mist of our conversation the young man displayed a very derogatory attitude then hung the phone up on me. I called back to speak with Kendrick Rogers but he would not return to the phone. This YOUNG man, only a little over a year ago worked as a Catering Assistant/Driver for
Chappy's Deli. What now makes him qualified to deal with important life issues like mortgages and loans? I will be contacting Mr. John Stumpf (CEO) and Patricia Callahan (EVP CAO) to voice my complaint regrading this ill-mannered, inexperienced, incompetent, amateurish employee that is a representative of this NYSE company.

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Wells Fargo they backed out of a short sale

Our home is in a Short Sale, we got an offer, Wells Fargo accepted that offer. Its due to close any day, Well NOW Wells Fargo is wanting more money, and backing out of the short sale. We owe less than what the bank wants. To me that is NOT a short sale. Its due to go into foreclosure so I requested the pay off. I've had to call several different people, finally got someone to tell me it has to be in writing, and they have 7-10 days to answer. We don't have 10 days for them to answer us. Wells Fargo is a BIG RIP OFF, and they are really putting the screws to us AND the people that wanted to buy our home.

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TASADS
Missouri, US
Dec 27, 2012 9:24 am EST
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Sounds exactly like our story. Is this property in Belton?

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Wells Fargo kicked out of our bank account

Make sure that you never have someone give you a bad check, and even if it is not your fault, They will not help you out and will kick you out of your bank account and you are left with no money! We didn't commit the fraud but than they took it out on us. It is going to take 2 weeks to get our money in the mail through a check. they couldn't even have the decency to give us our money. We have 2 kids and my husband is always working out of town and now he is left with nothing. they are no help and are a horrible bank. I have heard of other people who have been ripped off because of bad checks, but their banks didn't screw them over! I hope this happens to these people that work there so they can get a taste of how that feels.

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Wells Fargo horrible regardless credit rating

I have good credit, so I could (in theory) get a car loan. However, it doesn’t really matter how you get them as your lien holder, these people are the definition of runaround. I sincerely believe that Wells Fargo Dealer Services does not need or want your business (once they have it that is). Wells Fargo Dealer Services is all about art of making life difficult! They make principle payments as labor intensive as possible, make communication a circle-jerk and they hold your title to suit them. I would NEVER recommend them.

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Mathematica
, US
Feb 11, 2013 5:45 pm EST

They make principal payments labor intensive? Why would you even want to pay that way? ALL payments reduce principal and will pay off your loan at exactly the same rate, but some people mistakenly believe that making extra payments just to the principal can lower the amount of interest you accrue faster than simply paying ahead. Math does not agree.

The only real difference between regular payments and principal only payments is that payments only to the principal do NOT advance your due date, making it easier to fall behind and get late fees.

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Wells Fargo incompetence after incompetence

I live in the UK but have business in the USA. I had US $ account with Wachovia - they were wonderful, I never had the slightest problem.
Since Wells Fargo took over in February 2012 I have had Nothing but trouble with the, .
e.g.: Since the start of 2012 (it is now November 2012) I have had FIVE Personal Bankers this year... all the others left the bank - yet I only discovered these departures (all of them) when their e-mails started to bounce. Even now, I am not sure WHO is my personal banker - despite having gone into their branches when |I am in the USA and had face-to-face meetings with them... then they left, of course.
e.g. THREE Times this year they have blocked my Debit Card. It seems their computers can;t deal with a card that has a Billing Address of me here in the UK, but a Shipping Address to my place in the USA... it's called buying something online. And each time I phone the Fraud department, they try to make me feel that it's MY fault!

They really are hopeless. The only thing that seems to raise their hackles is when I say "Obviously my money is not good enough for your bank... you are talking to a customer who plans to be a Former customer, because when I am next in the States I shall transfer my accounts to another Bank, one who does business properly and effectively".
I really have had enough of Wells Fargo.

And once I have left their clutches I plan to maker an official complaint about the bank to the appropriate authorities.

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Why The Long Faces
Why The Long Faces
, US
Nov 10, 2012 6:39 am EST

Living in the U.S. and using a card overseas and having it shipped to the U.S. is a classic red flag of fraud. You better be glad your bank does care enough about you to protect you from fraud. Just call the bank and give them a dollar amount to allow to go through, that way any charges under or near that amount will not be flagged.

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Wells Fargo timothy summers

Timothy Summers is a Security Supervisor for Wells Fargo. This is a comment he posted on Facebook after the results of the re-election of President Obama. "well the worthless son of a ### is still president. Welcome to European socialism. If you don't like what I have to say f%$@ you ..delete me! But for the next 4 years... I hold nothing back..."
Is this the type of employee that Wells Fargo employ as supervisor. I understand being upset that the candidate the you voted for did not win the election. However your personal opinion such as mentioned above should remain PERSONAL. Once you put your statement on social network, your words effect others that have read it.

I bank at Wells Fargo and I feel this is very unprofessional and I as well as others were highly offended.

Facebook: Tim Summers

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Wells Fargo over charging fees

I recently noticed $238.80 of fees on my last statement I called WFDS and was told they were for late fees. We had an issue in April when they switch from Wells Fargo Auto Finance to Wells Fargo Dears Service and the fees were adjusted as of April there were no fees. SO I was shocked to see the $238.80 when I received this months statement. I tried calling and talking to them the first women I talked to could see the extra $10 I paid for late fees on my payment history. She transferred me to another department and they were no help what so ever their customer service rep was belittling me over the phone. I am a disabled veteran and have been out of work the lat 2 years recovering from a work place injury. So I have struggled to make the payments on time. They are always made within the month due usually just outside of the 10 day grace period. It's amazing how they get away with treating their customers this way. So I have no clue who to contact to file a complaint so I am here first.

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Wells Fargo Customer Reviews Overview

Wells Fargo is a financial institution that has been in operation for over 150 years. It is one of the largest banks in the United States and offers a wide range of financial products and services to its customers. The bank has received mixed reviews from its customers, with some praising its customer service and others criticizing its business practices.

One of the positive points of Wells Fargo is its extensive network of branches and ATMs, which makes it easy for customers to access their accounts and conduct transactions. The bank also offers a variety of checking and savings accounts, credit cards, loans, and investment products that cater to different financial needs.

Another positive aspect of Wells Fargo is its online and mobile banking services, which allow customers to manage their accounts from anywhere at any time. The bank's website and mobile app are user-friendly and offer a range of features such as bill pay, mobile check deposit, and account alerts.

Wells Fargo has also been praised for its customer service, with many customers reporting positive experiences with the bank's representatives. The bank has a dedicated customer service team that is available 24/7 to assist customers with their banking needs.

However, Wells Fargo has also faced criticism for its business practices, particularly in relation to its sales practices and the opening of unauthorized accounts. The bank has been fined by regulatory authorities for these practices and has faced public backlash as a result.

Overall, Wells Fargo is a reputable financial institution that offers a range of products and services to its customers. While it has faced criticism for its business practices, the bank has also received positive reviews for its customer service and convenience.

Wells Fargo In-depth Review

Overview: Wells Fargo is a well-established and reputable bank with a rich history in the banking industry. As one of the largest banks in the United States, it has built a strong reputation for its financial services.

Services Offered: Wells Fargo offers a comprehensive range of banking services to cater to the needs of individuals and businesses. Their services include personal banking, business banking, loans, mortgages, and investment options. Whether you need a basic checking account or a complex business loan, Wells Fargo has you covered.

Accessibility: Wells Fargo ensures that its services are easily accessible to customers. With a vast network of physical branches across the country, customers can visit a branch for in-person assistance. Additionally, Wells Fargo provides online banking and mobile apps, allowing customers to conveniently manage their accounts from anywhere. Their customer support channels are also readily available to assist customers with any queries or concerns.

Account Options: Wells Fargo offers a variety of account options to meet the diverse needs of its customers. From basic checking and savings accounts to specialized accounts for businesses or students, they have a range of options to choose from. These accounts come with different features and benefits tailored to specific customer requirements.

Fees and Charges: It is important to consider the fees and charges associated with banking services, and Wells Fargo is transparent about its fee structure. While there may be account maintenance fees and ATM fees, Wells Fargo provides detailed information about these charges, allowing customers to make informed decisions. It is advisable to review the fee schedule to understand the costs associated with specific services.

Interest Rates: Wells Fargo offers competitive interest rates for various types of accounts and loans. By comparing their rates to industry standards and competitors, customers can assess the value they receive. It is recommended to explore the specific interest rates for different products to make informed financial decisions.

Customer Satisfaction: Customer satisfaction is an important aspect to consider when choosing a bank. Wells Fargo's customer satisfaction can be evaluated through reviews, ratings, and feedback from its customers. While there may be positive experiences, it is essential to consider any negative feedback to gain a comprehensive understanding of the bank's performance.

Security Measures: Wells Fargo prioritizes the security of customer information and implements robust security measures. These measures include encryption, two-factor authentication, and fraud detection systems. By employing these security measures, Wells Fargo aims to protect customer data and prevent fraud.

Financial Stability: Wells Fargo's financial stability is a crucial factor to consider when entrusting a bank with your finances. With a strong credit rating, profitability, and a proven ability to navigate economic downturns, Wells Fargo demonstrates its financial strength and reliability.

Community Involvement: Wells Fargo actively participates in community initiatives, philanthropy, and corporate social responsibility efforts. Their involvement in such initiatives showcases their commitment to making a positive impact on society and supporting the communities they serve.

Additional Features: In addition to their core banking services, Wells Fargo offers various additional features and benefits. These may include rewards programs, financial planning tools, or educational resources. These additional features enhance the overall banking experience and provide customers with added value.

Comparison to Competitors: When considering Wells Fargo, it is important to compare its services, fees, interest rates, and customer satisfaction to its major competitors in the banking industry. This comparison will provide insights into Wells Fargo's competitive advantages or disadvantages, helping customers make an informed decision.

Conclusion: Overall, Wells Fargo is a reputable bank with a wide range of services, accessible channels, and a commitment to customer security. While it is important to consider fees, interest rates, and customer satisfaction, Wells Fargo's financial stability and community involvement are notable strengths. Potential customers are recommended to thoroughly evaluate their specific banking needs and compare Wells Fargo to other competitors to make an informed decision.

How to file a complaint about Wells Fargo?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The type of service or product you were using from Wells Fargo.
  • Specific issues with account access, transaction problems, customer service interactions, or any other grievances.
  • Chronological order of events, including dates and times, if possible.
  • Any communication with Wells Fargo representatives, including phone calls, emails, or in-person visits.
  • How the issue has personally affected you, such as financial loss or stress.
  • Steps you have taken to resolve the issue and Wells Fargo's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information like social security numbers or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Wells Fargo on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Wells Fargo.

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Contact Wells Fargo customer service

Phone numbers

1800 869 3557 +1 (800) 378-0575 More phone numbers

Website

www.wellsfargo.com

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