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4.4 7548 Reviews

Wells Fargo Complaints Summary

624 Resolved
1094 Unresolved
Our verdict: Engaging with Wells Fargo, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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9:25 pm EST
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Wells Fargo bi-weekly mortgage scam

Well Fargo Bi-Weekly automatic withdraw program is a fraud. Please be aware, they collect automatically from your account every two weeks but do not apply the payment until both payments are in. This means they are not appropriating mortgagor ' s payments against principal every 15 days, but rather once a month. In a given year there are an extra two or three payments based on the collection calender. Once a mortgagor's payments are accrued one month in advance they then reduce the principal balance. This is a SCAM. True Bi-Weekly programs reduce your principal balance every two weeks not just once a year. Wells Fargo will not allow you to make Bi-Weekly payments and apply against principal upon receipt. Point is, the mortgagor is making 2 or 3 extra payments a year and getting no benefit. The Wells Fargo Bi-Weekly program uses a mortgagor ' s money interest free for 15 days of each month screwing the mortgagor and using the money free of interest. The Controller of Currency being notified of scam.

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samxy
, US
Jul 12, 2019 5:26 pm EDT

I am one of the victim also, but they really good at protecting their scam. It's a mistake that I didn't read it carefully before I signed their "Preferred Payment Program" (PPP)

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Tree-Sa
, US
Aug 08, 2018 3:13 pm EDT

I was solicited from Wells Fargo to setup Bi Weekly payments in order to pay off my loan quicker and I wasn't aware that this was taking place until recently. Of course they are stating differently. In addition to this, I have found that my Loan Balance is actually much lower than what Wells Fargo is stating. Any recent news on situation?

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7:49 am EST
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Wells Fargo wrong information

I called Wells Fargo Customer Service to get the address for one of my Bill Pays changed and spoke to Jonathon Rodriguez. I told him about a letter I received from my auto loan company asking to change the address that Wells Fargo sends my Bill Pay to. He told me that it could not be changed and if it was no longer a valid address that they would get a notice. I told him the address was a valid address but not the correct address to accept the payments so this would cause a delay on the payments. Basically I read him the letter. He told me again nothing could be done. I asked him to escalate the call and that I didn't think what he was telling me made any sense. He finally forwarded me to another person who helped me in two seconds and changed the address. If I had just taken Jonathon's work the first or second time I would have had a late car payment. I asked to file a complaint and Wells Fargo would not let me talk to a supervisor or listen to my concerns. So I feel like that did not want to make any corrections and the next customer will get the wrong information. WHY WOULDN"T THEY WANT TO FIX A BROKEN PROCESS OR HELP AN ASSOCIATE THAT NEEDS SOME ADDTIONAL TRAINING?

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3:45 pm EDT
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Wells Fargo melissa anne work

On September 24, 2014, a Wednesday, I initiated a one (1) business day transfer on Wells Fargo's (www.wellsfargo.com) in the amount of 4, 784.99. On September 29th, I visited my local Wells Fargo Branch located at 710 Polk Ave in Eugene OR 97402. Their phone number is [protected]. I have had nothing but great customer service from this location until lately. I had a good rapport with their previous Branch Manager, Lisa, and even with her predecessor Megan. I have also sat across the desk from Thomas, their district manager, all great to work with. On, September 29th, I spoke with Melissa Anne Work, the current branch manager for this location. Prior to interacting with Melissa, this branch has provided excellent customer service. The previous manager was pleasant, professional, and polite. Melissa Anne Work has been rude, while showing very poor customer service. I have been with Wells Fargo Bank my entire adult life, and my business accounts have been as well.

I explained that the account had not funded, yet the transaction had finalized and posted. She doubted that my transfer had been initiated in a way that would fund in one business day. She explained that if this could be proven, she would finalize and fund the transfer. I logged into my account using her computer, and showed her that the transfer had posted four (4) days prior but the available balance did not reflect the appropriate balance. At this point, she again asked for proof that it was a one business day transaction. Again, I explained the the transaction had posted... days prior. I was able to locate the email confirmation of the transfer.

She refused to fund the transaction. It was at this point that I realized she was not honoring her word. I asked her to state an exact date for the funding of the account. She explained that she would be glad to. After she got off the phone, I explained that I would be recording our conversation. It was at this point that she instructed me that her manager and security guard would be involved. I left the branch, astonished, to say the least. Years of good customer service, then this. The following week, I visited the store to make a deposit. I was told I was not allowed at that branch, under penalty of criminal trespass.

The funds were made available fifteen (15) days from transaction initiation. I had been banking at that branch for years, and was now not allowed. Again, Melissa Anne Work has shown a true lack of judgment, customer service, and general courtesy towards her customers. Her decision to not allow me at her branch was a completely unreasonable move on her behalf.

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2:23 pm EDT
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Wells Fargo not returning my secured card deposit

I used to have a secured credit card with wells fargo for 5000 dollars. All of a sudden wells fargo cancelled the

account saying that I had supplied them with a cease and desist notification. I did not send any notice to wells

fargo. I asked them for the letter which they cannot produce.

Now the issue is that my secure deposit of 5000 dollars is not returned. When I visited the branch I was told it

will come in 7 business days to my mail. When it did not I called Wells Fargo and a supervisor told me that it will

take 60 days. I asked for a letter from them that this will be done. They have not given it and except for my account statements I have no proof that this exists

The account was cancelled on Oct 1st.
I really need my money immediately. I put that money in Wells Fargo in good faith. I did not do anything wrong. Now

I do not have access to my money.If they cancelled my account then they should at least return my money to my checking account.

I request any help I can get to get my money back

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7:03 am EDT
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Wells Fargo fraudulent retention

Wells Fargo refuses to reduce my mortgage payment after we had the local government approve our application to not pay school taxes due to age/finances under their programs to benefit seniors with certain income levels. The approved it the first week of October 2014 and calculated the new monthly payment . We were told this would begin (the lower payment) on Nov.1st 2014. Today, October 17, 2014, when we called we were told no reduction would be given pending further review in May of 2015. The county gave us this reduction in April/May of 2014 and Wells Fargo told us we had to wait until their review in October 2014 (when we contacted them in August 2014). We are absolutely entitled to this reduction because our property taxes were reduced by almost two thirds! They are absolute liars and crooks. They just want to keep the money. Does anyone have any information to help me fight this?

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6:52 pm EDT
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Wells Fargo 48 month lease

I got into this 48 month lease just did research on this lease, because I honestly just thought it was bulky and ugly and not something I wanted to travel with for my business since I travel a lot. I now know the hell it looks like I have gotten into. I have not yet tried to cancel my lease, Nor have I even ran one purchase or set up the card processor, NOR have I even set up the cc processor. They keep calling wanting me to set it up but I am always gone. I am sure when I call in and request to cancel my lease I am going to get the same options as everyone else, Buyout for 3000 or just stay stuck. Funny that day I was at wells Fargo setting up my business account and trying to get a small loan for a camera rig. They told me it would be around 50 for the lease I am paying 78 a month it looks like though. And on top of that they declined my loan request. So they are fine denying me but I am the one in a 4 year marriage with them.

I would like to know if anyone has any recommendations of what to do. This is not right. And I would LOVE to hear from anyone regarding this issue. Jordan.[protected]@gmail.com

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Wells Fargo car insurance manipulation and deceit

Was quoted 343.17 for insurance if paid in full. Realized I needed 90.00 to get chantix so offered 200.00 down balance next month. Rep from Progressive gauranteed no change in price. Went on internet found out balance was 220 plus. wells fargo sucks for giving me a con artist fraud. Can't get money back or cancel unless I fill out forms in Fla. So much for Wells Fargo. I'LL BLAST THEM 'TIL I DIE. All negative comments forever.

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1:23 am EDT
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Wells Fargo rude, disrespectful employees speak to customers

This has got to be one of the worst banks I have ever been in. I have (had, shortly) a secured credit card with this bank. I have had stellar payments for over 24 months, wasn't late once and paid the minimum on time or before. On several, not one, several occasions this bank promised me a regular, graduated account. They lied to me and never gave me the diddly-squat . Then they told me they didn't like the way I did business when I had a regular account, and basically black balled me. Now I go into the bank, and was waiting for a friend to get their money out of the bank and the "manager" told me if I didn't leave, he would throw me out of the bank. He was very disrespectful and rude to me. I told him I never used profanity, obscenities or disrespected him at any time to which he said, "I don't care, I don't want you here". A customer also completely disrespected me when they stated, "Oh, you people are awesome, it's a shame you have to put up with garbage (pointing to me) It's a shame. I attempted to explain to a teller about the reason I was upset when she stated, "what do you want me to do about it, do you want to speak to my supervisor?" This bank is highly NOT recommended. They take your money and think they can talk to you anyway they want and completely disrespect you.

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Wells Fargo stole my money causing financial overdraft charges and more

I was in an auto accident a few months ago where I was stopped at a red light and a customer of Giecos rear ended me in a 45 mph zone throwing my car into the car in front of me.After reporting the accident I scheduled the inspection of my vehicle with mrs nizbit the adjuster.During our meeting it was explained to me that Gieco would put me in a rental car at no cost.I specifically ask so it wont cost me anything, Mrs nizbit replied no. After scheduling my vehicle to be repaired at the body shop, it was necessary to obtain the rental on a saturday due to the commute i take to work every week. Once i got to enterprise they contacted my auto insurance who would not cover me in the rental, They then called giecos 1800 number who said they would not cover the insurance either but to contact the adjuster to see what they could do.Having to be at work Monday and the imformation mrs lizbit told me I took the rental by no choice due to no transportation. after a few days enterprise called me and charged my account 155.00$. after a few more days i recieved a voice mail that enterprise was trying to charge my account again. I then proceeded to call a banker at wells fargo. I explained the situation and that gieco said i wouldnt have to pay for anything.I told the banker i would like to cancel my card so it could no longer be charged.The banker cancelled the card with the understanding that my account would not be charged again. I checked on my vehicle at the body shop where i was imformed that they where held up by the adjuster not returning their calls or emails delaying the return of the rentalOnce my car was completed I returned the rental to Giecos office where I spoke with mrs lizbits mannager where i told him she stated i wouldnt have to pay for anything and I specified that im not paying anymore i was already out 155.00 and even said ill take that loss but im not paying anymore. The manager said he would contact enterprise and cover the remaining balance.a few days later derik from enterprise calls me, agasin I explain that the manager at gieco said they where going to cover the rest he said he would contact Gieco.three weeks later on my birthday I was waiting for a check to clear where i had my work boots rebuilt.the following morning i checked my account and was over drawn. With no curtousy call enterprise ran over a 250 charge to the cancelled card. I contacted my bank immediately where they didnt care what the previous banker said the card can still be charged due to enterprise putting a hold on the card. I then called Enterprise where derik answered the phone. As I was explaing the situation he said yeah that was me you talked to let me get you a manager. Speaking with the manager Gieco never contacted them nor did they contact Gieco as they said they would. Now Gieco wouldnt even return my call. So in a nut shell Gieco is not holding up to there part and delayed the return of the rental running the bill up that they agreed to cover twice.Enterprise never contacted Gieco and fraudulently charged my account with no knowledge close to a month later.Wheres the common curtousy. Wells Fargo allowed the charge even after the original banker agreed after canceling my card it wouldnt be charged. Their answer was well that banker may not have known.Well then what kind of employment are they if supposedly they dont train their employees. In the mean time Im over 350$ in debt plus another 96$ i had in my account for the check for my boots and hopefully no criminal charges will be brought up on the returned check for the boots in the amount of 83$. All because I was sitting at a red light minding my own buisness when Giecos customer rear ends me. How does that work I go into financial distress from someone hitting me, Ididnt wreck into nobody. the amounts are rounded off not including the overdraft and return check fees yep theres 2 additional charges can get bank statements and the crummy report including scratches and dings that arent there by mrs lizbit. I just purchased the car last december there where no problems. I also told mrs lizbit of the electrical problems im having as in sun roof not closing she said she would have it looked at yeah right. i also told her about my car over heating and loosing coolant. Her response was your car wasnt hit that hard. I didnt know she was in the car with me when their customer plowed into me about 30 or 35 whipping my back and neck around. I had my foot on the brake its a stick and was still thrown into the car in front of me

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6:47 pm EDT
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Wells Fargo charging excessive fees

Don't ever open an account at Wells Fargo Bank. They are a bunch of crooks. They charge a fee of seven dollars and fifty cents to cash a check written on their bank. This practice is a disgrace and then they wonder why they are losing business. I will never walk into a Wells Fargo bank again as long as I live.

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Fred314
, US
Jul 28, 2014 7:31 pm EDT

Do you know of some bank that wants a lot of strangers to come in and cash checks for free? You are using the time of a person that needs to be paid and there is a risk that some of the checks are stolen and forged. Who has to pay for fraud? The answer is, you do. You can get a checking account at a credit union, maybe free, maybe cheap. Deposit checks in your account.

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8:26 pm EDT
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Wells Fargo manager never handle accounts

Wished me Happy Thanksgiving.I wanted my checking out legally.She only understand me to be the legal Customer.Allowed another Manager at different Branch to speak for my Bank account at her Branch.Did not have any authority so justice was taken from me with this not helping me who had thousands of transactions staying on my small budget plan for me Mr Chris legally gave me the account to handle my bills not Agents freezing my account.Rachael a real Bank Manager for Wells Fargo had knowledge at Port Arthur Branch assisting me to close my account safely.Complaint is left for them to be aware not to treat me like it was a bogus checking account

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8:48 am EDT
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Wells Fargo mortgage company claims escrow shortage

We received an annual report from Wells Fargo, claiming there was a shortage in our escrow account. When we called regarding this, we were told it was because our county and city taxes had an increase. Upon further research (with tax authority) there was no increase.
Wells Fargo wanted an immediate payment of $749.23 and monthly payments would go up, from $889.50 to $936.69. Or the second option was for mortgage payments to increase to $999.13.
After numerous calls, they are now admitting there was no increase in taxes but that the original paperwork and figures were calculated incorrectly.
It's impossible to get an actual bank employee on the phone. Only call center answers.
We are first time home buyers and are at a loss of what to do.

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Kyle Frazer
, US
Oct 11, 2016 4:15 am EDT

Great Article. blog post ! I loved the points, Does anyone know if my assistant would be able to obtain a blank ATF 4 (5320.4) document to use ?

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MkStItCh
West Seneca, US
Jul 03, 2014 10:10 pm EDT

An escrow account keeps a certain amount of money in it to cover possible FUTURE increases. If you do not want them to keep an escrow account then you need to change the Mortgage to a Home equity account and you need to pay all the bills yourself. (Taxes, Insurance, etc...) Some lenders will not let you do this since they want to make sure the payments are made. That said, they will recheck the account every year and adjust accordingly.

Dana Shafman
Dana Shafman
Scottsdale, US
Jul 03, 2014 11:35 am EDT
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Hello VanVeck,

You are on the right path so keep doing what you are doing! With that said, I have a few more suggestions for you as to how to put this matter to bed for good. I routinely look for posts to answer in hopes that it will not only bring optimism to those homeowners and borrowers in distress but also some basic information to assist in fighting the banks that are "too big to fail" like Wells Fargo but yet don't appreciate the bailout that we provided in their time of need. The debt collectors like Ocwen and Nationstar are simply just ### but they can be beat at their own game too just like the big banks can be defeated.

It pains me that you have fallen victim to the unfair, deceptive and abusive practices of Wells Fargo but you do have rights and I would be more than happy to educate you as to how to fight for your rights. My firm routinely seeks out complaints online so that we can educate as to how to fight back on our weekday show called "The Daily Complaint" where we review a complaint and how to tackle it successfully. We reviewed your complaint on the show today if you would like to listen, visit www.TheDailyComplaint.com

Now that you have evidence that neither your taxes or insurance have increased, it would be best to know the exact laws that Wells Fargo has violated (start here with HUD & RESPA http://portal.hud.gov/hudportal/HUD?src=/program_offices/housing/ramh/res/respafaq) then to put it all together in a qualified written request (QWR) to Wells Fargo so you have it all documented for now and in the future in case you need to do it all over again, which is too often the case. The actions of Wells Fargo are a violation of your consumer rights as well as Federal law. Therefore, you must "know your rights" as I say many times through the radio show (www.TheDailyComplaint.com) and as I did today when we covered your complaint.

You can contact me via email or website or via phone as I would be more than happy to contact Wells Fargo on your behalf since we speak with them on a daily basis to ensure the rights of our clients are not further violated. In fact, END Consulting (my firm) is working with an Investigator for a NY Law Firm that is seeking participants for a class-action lawsuit against Ocwen (they have agreed to consider other companies and cases as well) for escrow violations just like yours; I can put you in touch with him immediately if you want to send an email to me at Dana@ConsultingEND.com.

END Consulting is a full service strategic debt and credit consulting firm started in 2006 with expertise is debt negotiations coupled with an exceptional track record of strategic consulting to include the real estate industry with a formidable business foundation. We have successfully assisted over 100 clients in the past year alone in achieving desired results with regards to their mortgage loan(s) by stripping down the validity of the debt and forcing the lender or servicer to work with our clients to provide ethical, legal and affordable mortgage workout solutions. The results that we negotiated for our clients were not on the table for most when we took on the client as it took regulatory muscle and aggressive communication to achieve the desired debt restructuring resolutions.

I would be happy to elaborate for anyone as we always offer free consultation until we can determine if we can assist you to include contacting the bank and/or servicer for you for free to uncover the options that exist for you in this situation. You can reach me via email at Dana at ConsultingEND dot com or via the web at ConsultingEND dot com. I have had the pleasure of restructuring millions of dollars in debt and helping hundreds of homeowners...my firm is exceptional at what we do!

Every new beginning comes from some other beginning's END!

Dana Shafman
Managing Member/Owner
END Consulting
[protected] Ext 101
Dana@ConsultingEND.com
www.TheDailyComplaint.com

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Wells Fargo unauthorization tu apply loan with w fargo

I will like ti report this company because wells fargo and grossinger autoplex run my credit without authorization. This cause damage to my credit and is illegal. If the employer for both companie are agree to do this is unaceptable. I report this situation because is something delicate and the company can be affected.
I need the company send a letter to report credit company for the inconveniences. Thanks
Case# [protected].

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No longer longtime customer
Lake Forest, US
Jun 27, 2014 1:14 am EDT

I was a customer since 2003 with a credit card. . Wells fargo closed my account due to inactivity and a credit issue. . There was no credit issue, I have excellent credit. . It was a credit card used for any checking overdrafts. . The closure coincided with an increase of overdraft fees(suspicious much?) They will not reconsider for a banking member since 1991 a 23 year customer. ridiculous!

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truth is mine
, US
Jun 21, 2014 10:15 am EDT

first off. ANY time YOU apply for a loan or credit, 'you' AUTHORIZE credit inquiries.
secondly, a soft credit inquiry does not affect your credit score unless you have EXCESSIVE inquiries.

sounds like you were denied credit, and now are mad.

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Wells Fargo code of ethics

Wellsfargo needs to have a better process about ethical issues
Across the company.
Several team members are being let go without having the opportunity to maintain their jobs. When ethical issues are being reported investigators are not making correct decisions and making favoritisms to certain team members
Last year 4 several bankers were let go because they were alternating customers documents due to lack of proper system or equipment that wells fargo was not providing and making a poor environment in the branches for team members.

The code ethics guide states that if any alteration or falsification of documents or deleting information from the system will cause termination

However investigators are not following the correct path, they have several cases were team members are altering and falsificating documents, they are not being fired they still have their job because they are top producer!

What is the company doing to prevent to do all these ethical issues and keeping team members that don't belong in the company which causes customers to feel uncomfortable and probably loosing trust due to so many gamming happening in the branches.

Leaders are aware of the situation but they don't do a better job to prevent these issues.

I am still an employee at wells fargo and I am afraid of what can happen to me if I don't make my sales or if someone reports of something stupid and I get fired I am not giving an opportunity to keep my job

Overall wells fargo is being smash in the media and loosing reputation when they need to control these issues and review their cases about people being fired for something they can be coach or place under review

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Leslie SAXON
York, US
May 26, 2014 5:33 pm EDT

I am not to sure who called me about 2 weeks ago about closing my account. But Travis Furman was suppose to close my Wells Fargo College Checking and Way2Saving and return approximately $60.00 Dollars. I sure hope there is not any other money in that account because i did close it. Verbally only but he said he was going to do that and was no problem. Don't have a check yet by the way.

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Wells Fargo over draft protection auto withdrawal

I am the Power Of Attorney on my father's account with Wells Fargo. He had his checking, savings and credit card with them. My father is almost 80 years old and needs help managing his money, specifically, living within his means. I monitor his account somewhat frequently. Last month, Wells Fargo took out 10 percent of his credit card balance from his checking to pay his credit card. This amount was too high as he owes $7, 000 on his credit card. I spent a good deal of time speaking with the Wells Fargo Clerk have the automatic withdrawal for 10% stopped as that was taking almost half of his current income. I setup an arrangement for a fixed amount of $300.00 to be withdrawn. A couple of days ago, I was alerted that he went into his overdraft. Someone, the lady I spoke to had the FULL balance deducted from his account. This left him with a 0% balance in his checking and made a complete mess of his accounts. I called and was transferred to the manager who told me that there is nothing that they can do. I went to my local Wells Fargo Bank and they called on my behalf. Wells Fargo told me that it would be three to four days and my fathers account would be credited. It is the fourth day and nothing has happened yet. I had to give my father $500.00 to last him until his account is corrected. This is unacceptable. If I would not have helped him with his finances, he would have had no money for food, gas or other essentials. Wells Fargo literally stole his money from him. They had no permission to take that much from his account and then have the gale to say that there was nothing that they could do.
CRAZY! HORRIBLE! credit card!

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Wells Fargo atm didnt give me my money yet took it out of my account

Went to ATM to with draw money and got ripped off! They took money out of my ACCOUNT but didn't give me any cash. Went to manager, and she insulted me and refused to help. Teller said that three people complained about ATM but they kept it open because the funds were in their favor.

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Shu-Shaunaca Regina Eason-Walker
, US
May 14, 2016 1:47 am EDT

I had the same thing happen to me this morning. Cancelled the card because of weird transactions that I didn't make. I filed a complaint and I am going to the branch when they open. Stay tuned...

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Wells Fargo reaffirmation of loan

I tried to refinance my mortgage with Wells Fargo. I was told I could not because I must reaffirm my mortgage loan first. Since I had entered bankruptcy almost two years ago, I would have had to done this prior to the bankruptcy. I told Wells Fargo this and they refused to listen. They said they would never grant me a loan despite my monthly payments being on time even during the bankruptcy. At first they were ready to grant a loan and the when I told them I was not able to legally affirm the loan they wanted nothing to do with me. I have spoken to other finance lenders and they have never heard of it. Needless to say it was very disturbing.

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Wells Fargo stoled $630 from my account

Wells fargo bank fradulantly stoled $630 in nsf fees and overdraft fees without proper authorization totaling 18 transactions from april 1, 2014 - april 23, 2014. They did not have proper authorization to repeatedly steal my money out of my account. They took most of my direct deposit and now I have no money to buy food to eat. I am poor too. So they fraudulently used my own hard working money to profit and help maintain their wealthy customers bank accounts and high interest rate profit.

Also if my account was in a negative, they should have rejected all payments to prevent any charges. But because they wanted to profit from the poor people like me, they charged me an inexcusable and excessive charges that will later affect my credit history and my pockets.

This is unfair and wells fargo should be fined substantially and I would like my money back.

I even called the executive office and spoke with amanda peters and she did nothing.

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labdoghoss
Ridley Park, US
Jun 29, 2014 2:25 pm EDT

I had a payment that was supposed to come out of a credit union account come out of my Wells Fargo acct. Eventually I ended up not having enough money to pay bills. they put payments through 4 times. I kept putting money in acct to catch it up, but they were putting them through every other day. I ended up with 500 NSF. A payment I know had cleared on Friday 06/06...disappeared. I checked my account on 06/10 and my payments were rearranged. I don't get how they can go back after a day is closed and arrange payments to cause an overdraft.

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slynn1
Orange, US
Apr 25, 2014 5:20 pm EDT
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Redhatterb71 the fees are unreasonable for late fees. This company has been in trouble for fraud, moving people's money from different accounts, and unscrupulously overcharge people. There should be some penalties, but not enough to bankrupt someone!

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slynn1
Orange, US
Apr 25, 2014 5:15 pm EDT
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I hate that company, and they are nothing but thieves. Do yourself a favor, and use a pre paid card. It usually is about the same price, and no over draft fees, and a bank that financially rapes you.

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4:21 pm EDT
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Wells Fargo $25 late fee

We are in shock. Just got off the phone with "customer service." Never have we experienced such uncaring, rude, and down right nasty representatives. Yep, went up the so called "ladder." We asked for the $25 late fee to be waived. Never late. Never. Not once.
We tried to explain we made an honest mistake. We recently returned items and we thought the refund counted as a payment. When I received the bill I saw the late charge and called the "customer service" number. We were told because the payment is 8 days late, they cannot waive the late fee. What? Really? 8 days late. For this, we endured the worst customer service ever!

I can't believe how we were treated on the phone, and Wells Fargo has the nerve to call the place we called "customer service." The first rep we spoke with was so rude. When we asked for a supervisor, she responded "She's just gonna tell you the same thing." Then came Stephanie, oh she was a piece of work, too. Her remark " Well... you are not going to get to the president or a VP" I guess the only one in the company that can waive the $25 late fee IS the president! Really?

Now it's just the point of it, I didn't even want the late fee waived anymore, but hey, that is probably how this company makes it's money. So, the next rung on the ladder; got to speak with Sean. Oh what joy he was. His quote goes like this "He's unauthorized to transfer to someone hire up in the company at this time." He goes on to say, "my boss is Tom." So disappointed Sean couldn't transfer us to Tom. Anyway, we will never in our lifetime do any type of business with Wells Fargo Financial National Bank. Closing my account and moving on.

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Old Hippies Attic
Seattle, US
Jun 06, 2014 12:40 pm EDT

Can understand your feelings---but you did owe the bank. And should have been aware that they would take their owed due 1st chance possible. Even if you owed a private debt it would be the same. What WELLS FARGO is guilty of is the practice of paying out the largest amount due 1st-- NOT BUY WHEN THE DUE AMOUNT COMES IN. this means if you have used your debit card to get small amounts like $3 even if there 10 or 20 debits they will take the large amount leaving your account to pay $35. [ think that is the current charge --each bank is different could be more in others] for every tiny amount you have paid out BEFORE you paid the big debit. This can lead to 100s OF DOLLARS IN DEBT! They were --or currently in court because of this--a class action lawsuit against them --by multiple people. This has happened before and banks are forced to return the monies they took. It can amount to MILLIONS OF DOLLARS. If they do it enough people that can be a huge profit.

SO----- no matter who you bank with always look at your statement--and if you see the larger amount that may have come in days later---go to the bank and demand they correct the billing so you only get maybe 1 or 2 charges.
Hopes this helps some one.

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truth is mine
, US
Apr 19, 2014 7:30 am EDT

you were late paying, accept it. as said, returned items never count as a payment.

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JLSeagull
, US
Apr 18, 2014 11:55 pm EDT
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Sounds like you wasted more than $25 of your time arguing. Returned items count as paying you bill? Sorry. No. It never was, at any bank, on any planet. You were wrong, pay the $25, and continue using the account.

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Wells Fargo inactivity fee

I was charged a $150 Inactivity Fee on my business credit card statement even though I make monthly charges and keep my card active. I called and the banker said she could waive the fee, but I would have to charge $5, 000.00 or pay $500.00 interest. The banker I spoke with had some helpful suggestions and was polite, but I think this is not the way to treat your paying customers. I never miss a payment and have been paying my balance down. I think Wells Fargo's fees like this are unscrupulous and there needs to be federal regulation on bank fees.

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zlin38
, US
Aug 19, 2018 11:50 pm EDT
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I too concurred the ridiculous inactivity fee $150 and was able to get it waived, however the $5000 charge or $500 interest seems beyond reasonable. The word "inactivity" seems misleading because I actually used the line, it should rename to "rip-off" fee.

Wells Fargo Customer Reviews Overview

Wells Fargo is a financial institution that has been in operation for over 150 years. It is one of the largest banks in the United States and offers a wide range of financial products and services to its customers. The bank has received mixed reviews from its customers, with some praising its customer service and others criticizing its business practices.

One of the positive points of Wells Fargo is its extensive network of branches and ATMs, which makes it easy for customers to access their accounts and conduct transactions. The bank also offers a variety of checking and savings accounts, credit cards, loans, and investment products that cater to different financial needs.

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Wells Fargo has also been praised for its customer service, with many customers reporting positive experiences with the bank's representatives. The bank has a dedicated customer service team that is available 24/7 to assist customers with their banking needs.

However, Wells Fargo has also faced criticism for its business practices, particularly in relation to its sales practices and the opening of unauthorized accounts. The bank has been fined by regulatory authorities for these practices and has faced public backlash as a result.

Overall, Wells Fargo is a reputable financial institution that offers a range of products and services to its customers. While it has faced criticism for its business practices, the bank has also received positive reviews for its customer service and convenience.

Wells Fargo In-depth Review

Overview: Wells Fargo is a well-established and reputable bank with a rich history in the banking industry. As one of the largest banks in the United States, it has built a strong reputation for its financial services.

Services Offered: Wells Fargo offers a comprehensive range of banking services to cater to the needs of individuals and businesses. Their services include personal banking, business banking, loans, mortgages, and investment options. Whether you need a basic checking account or a complex business loan, Wells Fargo has you covered.

Accessibility: Wells Fargo ensures that its services are easily accessible to customers. With a vast network of physical branches across the country, customers can visit a branch for in-person assistance. Additionally, Wells Fargo provides online banking and mobile apps, allowing customers to conveniently manage their accounts from anywhere. Their customer support channels are also readily available to assist customers with any queries or concerns.

Account Options: Wells Fargo offers a variety of account options to meet the diverse needs of its customers. From basic checking and savings accounts to specialized accounts for businesses or students, they have a range of options to choose from. These accounts come with different features and benefits tailored to specific customer requirements.

Fees and Charges: It is important to consider the fees and charges associated with banking services, and Wells Fargo is transparent about its fee structure. While there may be account maintenance fees and ATM fees, Wells Fargo provides detailed information about these charges, allowing customers to make informed decisions. It is advisable to review the fee schedule to understand the costs associated with specific services.

Interest Rates: Wells Fargo offers competitive interest rates for various types of accounts and loans. By comparing their rates to industry standards and competitors, customers can assess the value they receive. It is recommended to explore the specific interest rates for different products to make informed financial decisions.

Customer Satisfaction: Customer satisfaction is an important aspect to consider when choosing a bank. Wells Fargo's customer satisfaction can be evaluated through reviews, ratings, and feedback from its customers. While there may be positive experiences, it is essential to consider any negative feedback to gain a comprehensive understanding of the bank's performance.

Security Measures: Wells Fargo prioritizes the security of customer information and implements robust security measures. These measures include encryption, two-factor authentication, and fraud detection systems. By employing these security measures, Wells Fargo aims to protect customer data and prevent fraud.

Financial Stability: Wells Fargo's financial stability is a crucial factor to consider when entrusting a bank with your finances. With a strong credit rating, profitability, and a proven ability to navigate economic downturns, Wells Fargo demonstrates its financial strength and reliability.

Community Involvement: Wells Fargo actively participates in community initiatives, philanthropy, and corporate social responsibility efforts. Their involvement in such initiatives showcases their commitment to making a positive impact on society and supporting the communities they serve.

Additional Features: In addition to their core banking services, Wells Fargo offers various additional features and benefits. These may include rewards programs, financial planning tools, or educational resources. These additional features enhance the overall banking experience and provide customers with added value.

Comparison to Competitors: When considering Wells Fargo, it is important to compare its services, fees, interest rates, and customer satisfaction to its major competitors in the banking industry. This comparison will provide insights into Wells Fargo's competitive advantages or disadvantages, helping customers make an informed decision.

Conclusion: Overall, Wells Fargo is a reputable bank with a wide range of services, accessible channels, and a commitment to customer security. While it is important to consider fees, interest rates, and customer satisfaction, Wells Fargo's financial stability and community involvement are notable strengths. Potential customers are recommended to thoroughly evaluate their specific banking needs and compare Wells Fargo to other competitors to make an informed decision.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The type of service or product you were using from Wells Fargo.
  • Specific issues with account access, transaction problems, customer service interactions, or any other grievances.
  • Chronological order of events, including dates and times, if possible.
  • Any communication with Wells Fargo representatives, including phone calls, emails, or in-person visits.
  • How the issue has personally affected you, such as financial loss or stress.
  • Steps you have taken to resolve the issue and Wells Fargo's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information like social security numbers or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Wells Fargo on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Wells Fargo.

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Contact Wells Fargo customer service

Phone numbers

1800 869 3557 +1 (800) 378-0575 More phone numbers

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www.wellsfargo.com

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