Complaint Rating:

In July we made 2 payments (a few weeks apart) to cover our bill for both July and August since we were going out of town. When we got back in late August, Wells Fargo had sent our account to collections for missed payment. When I called they refused to talk to me as the account was under my husband's name. He called in and authorized me to everything on the account. When I asked about our account being in collections when we'd NEVER missed a payment and had in fact made 2 payments in July, they said they don't except 2 payments in one billing cycle (yet their website does not allow you to set a different payment date). They said I can make another payment by phone for $10 and they would refund the late fee. If I don't pay by phone they will charge interest and late fee (we have same as cash until Dec 2009 ). Today, I called back to check on the account and they said I'm not authorized. Apparently the authorization my husband gave was only good for their "collections" dept and he has to call back. He called right back and they were closed (she didn't bother to tell me they were closing when I told her he would call right now.)

DO NOT BORROW MONEY FROM WELLS FARGO!!!

If they will screw with their good borrowers (we have an excellent credit report) then they are an unethical company looking for nothing more than getting rich of the average borrower.