Complaint Rating:

Company information:
Wells Fargo
Albertsons Grocery Store
Morro Bay, California
United States

My wife and I have had a bank account with our local bank for 29 years. We recently bought a home in another county and our bank does not have a branch there so we had to switch banks. We have never bounced a check in fact were told we were platinum account holders in good standing. We closed our savings out received a cashiers check for a substantial amount and went to Wells Fargo. We also just bought our leased $43, ooo car with Nissan who financed it at 5% for the remaining $19, 000 owed after we put down $8, 000. 4 years ago my wife almost died and we had major medical bills. We paid much of what was owed until we spent all of my 401 savings. We had to go bankrupt. We however kept our American Express Card and owed very little other than medical we had no choice.

When we got to Wells Fargo the teller could barely speak English and we had a hard time understanding her. After taking all of our information she told us they could not give us a account because of our bankruptcy. We were not asking for a loan just a checking and savings account. And we did not authorize a credit check or was told they were going to do one. Our poor credit score since buying a home has taken a lot of hits with everyone checking it which I authorized who is Wells Fargo to not tell us the criteria before running our credit?

My wife started crying, and could barely breath here we had closed our account and now told that all banks will run this type of check. We went to Bank of America asked them first and they checked and we were not denied they said our name came up clear.

We also are concerned about when we applied they kept insisting we open a checking where they take $75 a month out of our checking and put it in our savings? We said we did not want this. They insisted it was there way to help us save>?? My wife finally said we just want a normal checking and savings account. They then said well we will just take out $25 and put in your savings. What on earth is this? Since we did not mind them we feel they ran our credit and saw the BK and made the decision that they have a rule that until the BK is 11 years old they do not allow accounts. I am looking for somewhere to find out if this is true. And also why they are pushing to take money out of our checking every month and put it in our savings. BTW we had a very substantial check to deposit why would we need them to help us save money?

Something is seriously wrong here. Plus my wife went through horrible embarrassment and physically distress over this.