Wells Fargo
reviews and complaints

Following the damage assessment of the water damage to our house in Garrison the insurance company paid for it relatively fast.
Unfortunately, Wells Fargo was required to endorse the check from the insurance.
Their processing department "mylossdraft.com" took over and the financial desaster started.
The contractor hired for the repairs/renovations/water mitigation etc. demanded 30% payment of the the costs in advance which is absolutely standard and acceptable. However, no money was paid in advance and the contractor refused to start working. After bitterly complaining about their hard to understand procedure they finally sent a check covering 2/3 of the total insurance payment (23, 679 USD). Even after 80% completion and only by calling them repeatedly for the remaining balance it took another several weeks until the insurance check was fully paid. This procedure is unacceptable and forces innocent people into financial situations which may even lead to bankruptcy and/or foreclosure. I am warning everyone to deal with Wells Fargo very carefully.
Their answers are usually: Our policies, processing time 48 hours, sorry, sorry, sorry

Wells Fargo sets up their banking and credit account management sytem to profit from not providing adequate, timely disclosures of "fees", use of technicalities, and calculated consumer mistakes (ie caused by them). I inadvertently did on line transfer between my WF credit card, and creditline. 2 days later I noticed a $300 fee for the "cash advance". I immediately called Credit Card Services and explained the circumstances. I spoke to both an agent and a supervisor named "Melissa Miller". Ms. Miller proceeded to tell me she would request a refund if I pay the tranfer back, which I immediately did while on the phone with her. She then said there was no guarantee about my refund of $300, and I did not deserve a refund because technically the transfer was a cash advance and I intentionally made a transfer. I advised that had a notice popped up about a fee (because all other transfers with the other accounts have zero fees), I would have realized the mistake and cancelled the transaction. She was adamant that WF was owed the $300. She gave me contact information for customer correspondence which was a PO Box, and conveniently, no phone or fax number. I believe WF manipulates its system based on a process calculated to cause and profit from mistakes and human propensities. I have had a WF account for 20+ yrs. However due to their practices and abhorrent customer service/grievance procedures, I am going to find another bank and closr my WF credit line and card.

Wells Fargo Financial is a rip-off joint...bunch of heartless, soulless shylocks...Get this, my mail payment for $39 made it through the worst blizzard of the decade in our area, and arrived in the Wells Fargo mailbox 2000 miles away in Dallas on Saturday, March 12, 2011. The payment was due Sunday, March 13. SUNDAY! It sat in their office over the weekend and was posted to acount on Monday morning, March 14th. Wells Fargo immediately assessed me a late fee. When I saw they had done this, I called their customer service rep in Iowa to explain the snowstorm effect, and to question how she could justify denying me a waiver of the fee under the circumstances. She simply said, sorry sir, but we don't give fee waivers under any circumstance. I then spoke with her supervisor, an arrogant SOB who flatly denied any waiver of fee, and then tried to justify how a payment due date could logically be enforced on a SUNDAY! Now I've been a customer of Wells Fargo for 10 years, and had never run into any situation so absurd as this. But after this debacle, I will cancel all my accounts with Wells fargo and NEVER do business with them or through them again.

I just discovered WF Credit Defense has been deducting $129.00 per month for 15 months for this service which i never signed up for. I have written a letter to their dispute dept. after calling the number listed on my account records. this looks like a fraudulent sales call as i have never purchased this type of service and don't need one.

After several phone calls to Wells Fargo to ask to modify my loan, and being told that I was not delinquent therefore they could not assist me with a modification. I finally got someone to listen to me and attempted a modifications in 2008 directly with Wells Fargo just to be told after 3-4 months later that my file sat on the wrong desk in the wrong department. At the time I was not delinquent.
I was given to another individual and was asked to resubmit and told by that individual that I was not delinquent however I was asking for help. She then wouldnt return calls, and when I called in I was informed that they didnt have any paperwork of mine, so if I wanted help I needed to resubmit.
After 8 months passed my income started to take a hit due to the economy and was forced to make the choice to go deliquent and surely I then would get help. This was not an easy choice to make.
After not getting any returned phone calls I took the desperate move and paid a modification company $2500.00 to get me modified, after not successful with this move I then hire yet another modification company, paid them money.
Ive gone through all the soo called forberrance plans just to have my home thrown into a short sale that I did not authorize and found out an wells fargo associate put someone elses shortsale paperwork in my file. Guess what, we had to start all over again.
I could go on on and on with all the mistakes wells fargo had made.
Now after 3 years I decide to shortale, my agent flisted it, a buyer submitted an offer, all was turned into wells fargo, they email the information on the individual who my agent should be intouch with. Keeping in mind my house is still owner occupied. I wount lie I have moved many of my thing out, however we take care of the home and still stay there. After several weeks my agent makes her weekly call and finds out they lost our paperwork, and yes once again we had to start all over. Im just lucky that the agent for the buyer says the buyer loves our home and wishes to hang on with their hopes that someday that can be their home.

After all this, wells fargo changes the locks on my door, as well as puts a lock on my gate. They locked us out. I called wells fargo and told them they locked me out of my home. They appologized and had the company out of Ohio that they hired to change the locks call me and fed ex me the key.
Have you ever heard such a thing? No notice of default, nore was my home posted.
I just hope now everything goes well, this has taken a toll on my children and my marriage. It hasnt been a good experience...

Since I spent two days in NACA in September of 2009 trying to get Wells Fargo to work with us and was told we would be seen and leave with an answer, they came back ten minutes later and told us Wells Fargo was too tired and was going home after two 12 hour days of standing in lines. Then we started to work directly with Wells Fargo to no avail. I even got a number to their Presidential Suite through a connection and was told we would definitely get an answer. Based on the same budget sheet I was told we made too little and too much and the information did not change. Then we hired a Loan Modification Specialist to work on our behalf. They started working with us in April of 2010. Here it is December and we are no further along. Three months in a row they told us they could not further process our loan because they needed to know how many lived in the home and how many cars we had. They used this excuse three months in a row just to hold up our claim. Finally a Fannie Mae just opened in Phoenix and we filled out all their paper work and they have 45 days to get us an answer. Fannie Mae is trying to help people because of all of the complaints. Fannie Mae actually owns the loan and your mortgage company is just the servicer. We have jumped through every hoop they have asked for since September 2009 and we aren't any further ahead. A friend of ours has Wells Fargo and he didn't do anything. He didn't make any payments for 10 months and got a package in the mail from Wells out of nowhere lowering his interest rate to 2% for the life of the loan and rolling in the 10 months he missed into his Principal. Is their discrimination going on? He did not do anything and got an offer directly from Wells Fargo which he signed and it was modified and he was done with it. Fannie Mae assured us we would have an answer no later than 01/23/11. They said it would be before that but give them to that date. Here is is Marvch 20th and we don't have an answer yet. I even blogged this on the Fannie Mae LinkedIn group and Executives from Fannie Mae viewed my LI profile but never called or offerd to help. A gentleman in CA named Angel called and said he would follow up and after a couple of calls he went silent. This whole loan mod thing is a big joke. I read an article that indicated that only one person was helped by the Hamp Funds. It's all show and no go. You can contact me at [protected]@cox.net

I admit it. The ONLY reason I joined something called the Wells Fargo Complete Home Advantage was to receive a free digital video camera. I joined in April 2010 (11 months ago) for a price of $13.99/month. Supposedly, you receive all kinds of bargains when you are buying items for your home and you use this service... There are NO kinds of savings at all. Here it is almost a year later and I still have not received my FREE digital video camera that they promised I would receive in about 6 weeks. After joining last April, I finally did receive a free camera around August...but it was some piece of crap regular digital camera that only takes pictures. Once I received this, I called and told them what happened. I was then told that I needed to wait to receive something from them that states this is really me and mail it back to them (second time that I have done this). I never received this video camera, so I called back again two weeks ago. The "manager" said she will have my monthly fees and send the camera immediately without me filling out another card. Also, I have only been billed a couple of times during the past year from this company which makes me wonder even more. So...here it is a year later and I still have not received my FREE digital camera. I called back again today, and guess what... It still has not been sent! They said I needed to fill out another card that they are sending me. [censored]! Whatever you do, DO NOT affiliate with this company. All they have done is pissed me off and made me several promises in which not one has been kept.

I have been dealing with Wells Fargo Auto Finance since 2007. My first bad experience started right off the bat, they hit me with a %17.49 interest rate WITH a Co-signer with good credit. I have been paying $400 a month for the past 3 years, I was hospitalized in February of last year and then let go from my job beginning of this past May and I suffered a major financial crisis. I was unable to receive ANY help at all from Wells Fargo. I had to ask friends and family to help me so I would not lose my car and in turn run the risk of not being able to commute to and from my new job. I kept up on payments, some were a few days late and of course they charged me late fees and tons of finance charges. I was told this past December that I was behind by one payment for Novemeber and I needed to pay at least $400 to catch me up by December 21st and then they would defer the December payment to help me out. I paid the $400 and the deferral never happened. I then began working at a new job and I explained to them that I would be able to make a payment once I get my first paycheck and pay rent... I received approximately 10 calls a day starting at 8am and continuing until 9pm. I had one representative in particular, James, who was INCREDIBLY rude and degrading. I tried speaking with him on about 4 different occasions, every phone call I made seemed pointless. I would end up in tears because he was so rude to me... I have been begging for help since last year and all they do is threaten to repo my car if I don't make a payment right then. The reason I am writing this today is because I have been skrewed once again... After being hung up on by James on numerous occasions, I FINALLY got a hold of his supervisor... She wasn't much nicer but I felt I had actually gotten somewhere with her... She told me "You owe for 3 payments. You were behind December and January and your February payment is due. If you don't make this payment by the 20th of this month, the car will be repossessed. Since the 20th is actually a holiday, I have to set it for the 18th" ... I agreed to set up an EFT for $1178.00 to get me completely caught up... Well, I received another bill in the mail and guess what... Now I am supposedly one month behind again. So, I call today... Get another RUDE representative on the phone and she is completely unhelpful and she just transferred my call over to James... What does he do? He tells me that I am mistaken, I don't know whats going on, his supervisor never told me that I would be caught up, I'm not telling the truth... I asked him for his supervisors number so I could call and ask her directly what was going on... he rambled off the extension number and I asked him for the phone number I should use... He asked "What, you don't know the number here?" and I told him I wasn't sure which one to use and he said that that was too bad, told me to have a nice day and hung up on me. This is the worst customer service I have ever experienced and I hope something gets done about it.

Here is the short version of what happened:

I opened a small business with my business partner and we were starting from scratch (neither of us had a large amount of money). I had been banking with Wachovia for years and had no complaints. After a few months our Wachovia account was transferred to Wells Fargo and this is where the problems began...

We opened up out business account and I was immediately approached by Dodie Schmitt the Merchant Service rep about a mobile merchant processing account. She verbally told me the equipment would be much better than the rates of our current online service (paypal @ 2.7% +$.30/transaction) and she handed me a bunch of paperwork and circled some numbers saying she was waiving all of the set-up fees and our new rate would be 1.7% +$.2/transaction. This sounded great and I briefly looked over the contract and signed - worst decision ever.

After a week I received the mobile merchant equipment in the mail with a billing statement that was clear as day that Wells Fargo would charge $55 per month for the service and the merchant equipment leasing company would charge $45 per month plus to transaction fees per transaction. I was outraged and immediately pulled out my contract. After combing through I found in the fine print a box with the following information " Lease 48, $38." When I signed I was told the $38 was the set-up fee and there was absolutely no indication that, "lease 48" meant 48 MONTHS with a monthly charge of $38. I was outraged and immediately tried contacting Dodie Schmitt to get out of the lease, return the equipment and cancel the service. After several failed phone calls and e-mails she reffered me to her superior where I repeated the process of failed phone calls and e-mails.

All of this was over 5 months ago. I have finally found that in order to cancel the service through Wells Fargo I must pay a $500 early termination fee and in order to cancel the equipment I must pay out the remainder of the lease, which totals to $1, 830. This is over $2, 300 in charges for a piece of equipment that has NOT been used and I have already paid over $500 to sit in a box in my closet.

We are a small business trying to get off the ground and I feel punished and abused by Wells Fargo. I have always known to read the details and fine print before signing everything but the contract I signed with Wells was deceptive and very unclear.

Does anyone have any tips, hints or comments on how I should pursue this further?

ABout 2 yrs ago I got behind on a few mortgage payment, Wells Fargo told me they would work on a Loan Modification for me, i thought that was nice of them so I summited all the paper work they asked from me. But everytime I called there was something wrong: we didn't receive it, fax it again with a updated date, so it went on like that for months, they called me in early November telling me that my house was in Foreclosure and that i needed to send $1851.00 by the 9th I called my mother and she wired me the money, as soon as I got it I sent it to them with a quick collect through Western Union. I called them they had received the money but for some reason they had to send it back and it had to be there again in three days! by this time am lost, They have the money some where on hold then they will cut me a check mail it to me then I have to send it again? I told the lady there was no way I was going to get that money and send it back with in three days it didn't even make sense, So Mayra Gomez called me dce 22, She told me that i had til March 4 to bring my account current, The Bank Had told me to keep sending them the money through western union so i send them 640.00 on Jan 2011 called the bank to see how much was the delinquined amount they told me to call thier lawyer at that time I told the bank rep that I had $3500 to send again they told me to send it to them through western union and to call their lawyer and ask them for the reinstatment amount, ..I called the lawyer's office and spoke to Silvia who said she had requested the reintatment quate but she got mad once i told her the bank was taking the money she said if the bank is taking the money let them tell you the reinstatment amount, , I later found out she had cancelled my request, she told me that the bank had requested the reinstatement quote Jan 22 and they should be able to give it to me, that was the answer I got from both office noone was willing to give me that information and the weeks were going by called once again to see if anyone would give me that amount and noone did, so i did what I thought was right I send $4500.00 to the bank again thinking that was enough since they told me back in Dec 2010 that my delinquined amount $3200 so thinking $5200.00 was going to cover it...boy was i wrong my house was sold on March the 1 not the 4 bank says i got that wrong, so now my house been sold i still dont have nothing in writing letting me know all the charges but i did get an amount for Silvia on MArch 3 my delinquin amount close to $7000...how did that happen who know, and now she can give me that amount after I had been calling for months for that 2 days after my house was sold I get an answer, I been talking to the bank about my case they said they are working on a resind foreclosure to see what they can do there is no guarantees on us keeping the house, I just dont understand how they got the money and still took my house, i have cried all the tears i had for this mess they have done with me and all those other families out there too, what is happening? how come the goverment doesnt stop these ###. It's all about money to them, no one cares what happens to the victims.

You would think that a large financial institution such as Wells Fargo bank should have their business under control. Yet again, Wells Fargo’s Business Direct, which is Wells Fargo Business Credit Card Department that reportedly employs forty bankers, screwed up.

I first opened a Wells Fargo business credit card account for my new business back in 2006. It was a brand new enterprise, and thus I was offered a secured credit card. The credit card limit would limited by the amount of the collateral that I was required to put in the bank in order to have said secured credit card. I applied for a secured credit card with the credit limit of one thousand dollars, which was secured by opening a separate savings account at Wells Fargo as collateral and by depositing one thousand dollars into said collateral account.

In the beginning of 2007 I decided that I no longer needed said secured credit card and I went to a local Wells Fargo branch to request closure of the credit card account. The trip to the branch was useless, as branch personal advised that because the credit card was in fact a secured credit card that required return of the collateral, the only way to close the credit card account and to get the collateral refunded was to call a toll-free number on the back of the card.

Upon returning home, I called the number on the back of my credit card. The Wells Fargo rep that I spoke with said that for some strange reason she could not close the credit card account over the phone and that in order to close my credit account she needed to send me some paperwork for me to sing. She said the paperwork would be arriving in the mail within a few days. At that time the card was already paid off.

I waited and waited. No papers from Wells Fargo ever appeared in the mail. I went to a retail branch again. Needless to say, that trip was as useless as the first one was. Once again, I was advised to call the number on the back of the credit card.

I called. The rep on the phone put me on hold for a long time. When he returned, I was told I would be transferred to someone else. That someone else was in fact the first person who was somewhat helpful. The first thing that he said to me was “I don’t understand why they couldn’t do it at a branch.” Well, that was a relief! After apologizing profusely, that someone else assured me that the credit card was now closed. However, while I was waiting for the promised paperwork since the first time I called to have the account closed, I incurred an annual fee in the amount of $25, which was now bringing my credit card balance to $25!

However, the rep explained that he was going to take care of the annual fee by reversing it, which would make my account balance zero. He said, however, that would take some time and that while the fee was refunded, the credit card account could not be closed. He assured me though, that once the annual fee was reversed, the credit card account would be closed.
Later on I received a letter stating that my credit card account was closed. Yet, no refund of collateral was issued. With the letter that I received from the credit card department I went to a local branch. Local branch personnel was not helpful (as always) until I insisted that they make the necessary phone calls. I expressed in a polite manner how frustrating it has been doing business with Wells Fargo and how long it took to do a simple things such as closing a credit card account.

Branch personnel made a phone call to the appropriate department. The person on the phone said that for collateral account it takes up to thirty days to issue a refund check. I was assured that I would be receiving a check within thirty days, but no later them thirty days since the day the credit card account was officially closed.

Thirty days went by. Still no check. Another ten days went by. I went to the same Wells Fargo branch again. A personal banker that I spoke with said that she had no access to see what went on with my credit card account, since the account was closed. Again, she advised that I call the number on the back of the credit card.

When I told her the whole story and how painful it had been to deal with Wells Fargo regarding this issue, she started pointing at her computer screen frantically repeating over and over that she had no access to said credit card account.

“Look, ” I said, “I don’t care how you handle that. Wells Fargo owes me money. If I don’t get resolution of this problem today, the next call your bank will be receiving with regard to this matter will be from my attorney.”

“I can call the business credit card department, ” she said.

“Please, ” I said.

The banker dialed a number on the phone and after speaking with someone she was transferred to another department. Finally it was the department that handles business credit cards. The banker explained the situation. After hearing what the Business Direct rep on the phone replied to her, the banker offered the telephone to me.

What I heard was beyond audacity. Business Direct representative told me that my card was NOT a secured credit card.

“Excuse me?” I said. “Are you saying that there was never a collateral to the account?”

“No, ” she said, “it wasn’t a secured credit card.”

“But how could that be?” I exclaimed.

“There wasn’t a collateral, ” she repeated. “I don’t show any note on the account that it was secured.”

“But I know it was!” I exclaimed. “I gave Wells Fargo a thousand dollars to have this secured credit card open for me!”

“Well, ” she stammered, “if there was a collateral, it must have been taken to cover the unpaid balance on the card.”

“But there was no balance, ” I said, “I paid the card off long before it was closed and I did not charge anything else on it.”

Now when I think of it, it was even stranger since even if Wells Fargo tried to pull this on me and take some money for what they claim the unpaid balance was, there was no way that the alleged unpaid balance would be exactly the same as the credit card limit.

Wrapping up my conversation with the Business Direct representative, I asked if she had any idea of how we could proceed toward the resolution of this problem.

“I will look into that and have the department investigate the reasons why your collateral was not returned. Give us a call at this number sometime tomorrow and we’ll tell you why you did not receive a refund. If there was an error on our part, we’ll let you know; or we’ll let you know why you are not getting any money back.”

To summarize, I first attempted to close this credit card account in March 2008. It has been four months since, and it doesn’t look like I am ever going to get my money back. It is interesting to me and I am very curious, how in the world does Wells Fargo do its accounting. If money comes from somewhere, it should go somewhere. The collateral account was on my name and I wonder what kind of creative accounting one should do to have a thousand dollars magically disappear? Imagine this; you take a thousand dollars and put it into a bank account. When you come back to draw your thousand dollars from your bank account, the thousand dollars is gone. I wonder if self-proclaimed “accounting professionals” such as this financial institution in fact ever studies accounting.

On 3/8/11, we wrote a check from our Wells Fargo Preferred Rate Savings account to transfer money ($20, 000) to our Wells Fargo Crown Classic Checking account. We deposited the Preferred Rate check via the drive through window and received a deposit slip. We proceeded to pay some sizeable bills via the checking account. On 3/12, we received notice that Wells Fargo was not honoring the Preferred Rate check due to "signature irregularities." We immediately went to the bank to meet with a banker to straighten out the problem. The banker Laura Reynolds was very irritated with us for challenging the legitimacy of not allowing us to transfer from our account a to our account b. She got more and more irate, informed us that we would be paying a $12 returned check fee and would be responsible for any bad checks. When I challenged this, not in a raised voice, she threatened to call the police, close my accounts and take "further" actions. This woman should not be a personal banker and Wells Fargo should have to explain how transferring money from one account to another account in the same name is possible fraud! We should not be responsible for any fees and Wells Fargo should have to contact American Express where the check was returned for insufficient to explain their error. I do not have the copies of any checks to attach.

Ruth Michele Epperson
714 Atwood Road
Philadelphia, PA 19151
[protected]@comcast.net
[protected]
EMC Account #: 1651991

ATTN: Predatory Mortgage Actions

To Whom it may concern;

Due to an EMC Mortgage Company clerical mistake, I’ve had to go to court every month from August 2009 thru February 2010, to stop them from selling my house via Sheriff Sale.

This started in May 2009. I sent in my normal payment of 732.00 on the 10th of May, EMC receipted it on May 11, 2009. I then received a letter dated May 14th, 2009, stating that “…..we have not received your 03/15/09 forbearance payment(s) in the amount of 732.00…..”

I called to clear up matters and was met with such insolence from Ruben, Emp. ID: REU, that I sent a fax to his Supervisor: Erica Reeder via two different fax numbers: [protected] & 1297. I did not receive a reply from anyone.

By the following Saturday, a very bold notice of Sheriff Sale was taped to my front door.

I faxed copies of 12 consecutive receipts of payment, including May 10th 2009, to EMC Mortgage and their representing lawyers: Gregory Jarvardian, yet, I did not receive a reply from anyone. EMC also mailed a payment history for Account [protected], which also showed a receipt of payment on 05-12-09. Both items prove that I have not forfeited on my obligation to pay the agreed upon mortgage fee.

Since no one was listening or responding to my questions, proof of facts or giving me any other type of communication, I was forced to file for a Conciliation Conference. In the interim, I continued to pay the monthly mortgage fee.

And each month it was returned to me, which gave me the impression that EMC was trying to force a foreclosure.

At the first court appearance, the lawyers representing EMC seemed taken aback when I showed them the stack of payment receipts, proving that an obvious mistake had been made and that there had been no default of the forbearance agreement. But it turns out that the receipts have not canceled the foreclosure, they have only generated postponements of the foreclosure: 09/01/09, 10/06/09, 11/03/09, etc., until we came to February’s conclusion.

The conclusion being that EMC re-modified my original loan agreement to the following:
The Unpaid Principal Balance of your Loan will be adjusted as follows:

Current Unpaid Principal Balance $50, 739.81
Interest $ 7, 632.11
Escrow Advance 1 $ 443.15
Recoverable Balance, Foreclosure/Bankruptcy Costs (If applicable:) $ 8, 807.40
Adjusted Unpaid Principal Balance $67, 622.47

1 Funds that EMC has advanced on your behalf to pay taxes and/or Insurance premiums or other escrow Items.
2 These are servicing expenses and/or fees (such as NSF fees) that have been assessed to your account.
• The 'new principal and interest payment will be $367.14, plus escrow funds of $183.35, which equals a new total monthly payment amount of $550.49. Please note this amount is subject to change if there is an increase or decrease in your taxes or insurance premiums or other escrow items.
• Your new due date, upon returning this signed Agreement, will be March 1, 2010

(There is also an 'End of Mortgage' Balloon Payment of $14, 000.00)

The sale price for the house was 65, 000.00 when I bought it in 1992. My family and I have lived in this house for 17 years. Yet, this is the result of their re-modification of a 30yr minus 17yr mortgage. Missing from the calculations is the fact that EMC failed to note that they have not paid on the Taxes for the house in over a year. And if that wasn’t bad enough, weeks later they sent a notice stating that I have to pay the added amount of 209.06 for Escrow + amounts, making the monthly mortgage amount 763.19. For the last 3-4 years the mortgage amount was 732.00, with no missed payments. Prior to that, it had been 932.00 a month.

I need to mention that I am on SS-Disability: 1168.00 monthly.

It appears that they created this situation for the purpose of taking away my home and at this point they are doing their best to make it difficult for me to maintain my home.

Some of their actions seem very predatory and they are not following the guidelines of the “Obama Plan”.

Can your office provide me with some assistance in this matter?

Sincerely,

Ruth Michele Epperson

Wells fargo has been computer harassing my friend repeatedly every 1- 2 hours everyday! home than work than cell phone. He talked to a real person that he was having some problems..this is his first time being late...but the calls keep coming starting early in the morning...ALL DAY LONG!...He hates them and we are looking for another band etc...Who should I report this harassment to?Wachovia is in big trouble if this is how they treat people..Shame on you Wells Fargo..there is nothing WELL about you, , , and you have FAR to GO knowing how to treat people!

With the American economy currently facing a 9.2% unemployment rate you would think the company who identifies itself as an American company and proudly displays images of a stage coach at every branch would be more than happy to help the Americans who for years have bought into the various services and banking products offered by Wells Fargo but who are struggling to make ends meet in today’s tough economy. I have a car loan with Wells Fargo in 2009, I cosigned for my little brother who didn't have enough established credit to qualify on his own and he was to make the payments every month. He paid on time every month for over a year until he lost his job this past January. At that point I picked up the payments and have been making them late ever since because I simply did not have room in my budget for an extra car payment. I have pared down my budget considerably to try to maintain the payments but the payment is simply getting harder and harder to make. I turned to my car company in hopes on getting a payment differed to help me to stay afloat. The agent I initially spoke with was rude and unsympathetic to my situation in fact she made the comment and I quote "Maybe I'm not understanding but I do not see what your hardship is” at that point I asked to speak with a supervisor. The supervisor I spoke to had the nerve to tell me and again I quote "unemployment is not a hardship but once he is back to work call us back and we should be able to help you". I was completely blown away that a company that boasts being American owned and operated could be so unsympathetic to the hardships facing its American customers. I also have a car payment with American Honda Finance and when I called for help with my payment this non American company was more than happy to help!

Caution: Bogus Wells Fargo Online Banking Alert ------posted
This email was in my inbox this morning. For those who may not know, Wells Fargo Bank is a very large bank in the Western part of the United States, but they are expanding across the country. I do not bank with Wells Fargo, yet the scam artists who created it don't know that.
The scam works like this, the potential victim receives an email stating their online banking is blocked, and needs to be resolved. The victim is then redirected via a link provided in the email to a "fake Wells Fargo site" (this is called "phishing" in the cyber world of crime), where they are instructed to enter an online ID and password.
Once this information has been entered, the scam artists now have your personal online banking information, if you are a Wells Fargo customer.
The following is the letter I received:
Your Online Banking is blocked!
--------------------------------------------------------------------------------
Because of unusual number of invalid login attempts on you account, we had to believe that, their might be some security problem on you account.
So we have decided to put an extra verification process to ensure your identity and your account security.
Please click on continue to the verification process and ensure your account security. It is all about your security.
Thank you.

Have had multiple Mortgages with Wells Fargo Bank and the Wells Fargo Financial Division for Refinancing and also Wells Fargo Mortgage. We have NEVER in over 30 years been late with ANY payment to them and often have paid ahead or made larger payments.

I am alone now and have become so ill that I was hospitalized for months. During that time I made payments, however I was told by 5 Doctors that there is no possible way for me to continue to work. I called Wells Fargo Bank and got in touch with the Wells Fargo Mortgage Division but they were of NO HELP. I advised them of my serious illness and inability to work again. I have applied for Social Security Disability and am a Federal Employee and was soon ready to retire. I called on my South Carolina property that I lived in until serious illness and now in Arizona. They said, "Unless you go DELINQUENT we can't assist in anyway or even talk about potential options!" That is a DIRECT QUOTE from the Mortgage Banker at Wells Fargo.

They have been sued before for discrimination and for harassment of employees and I thought things would be better for a consumer who was calling to ask for help. I wanted to let them know and be aprised of my health and since I had special Mortgage insurance I thought he could have assisted me but hung up while I was looking for paperwork. I called back and was told no record of the call and to call again next day. I called in afternoon next day and asked for representative I talked to. They said that would be impossible as I would HAVE TO BE IN PROCESSS OF FORECLOSURE by Wells Fargo or VERY LATE on Payments.

This sounded crazy to me so I spoke to a manager. The manager said I had a pristine record on multiple mortgages and was a valued customer of Wells Fargo Bank and Wells Fargo Financial and Wells Fargo Mortgage. However, the manager said that there was not anything they were required to do to help me. I asked about help that came down from President Obama and the Senate and Congress, but he insisted that they were a financial instrument or product and were there to MAKE MONEY and not to assist. He suggested I contact family, which are all deceased due to a fire. There was NO SYMPATHY or HELP.

I called Wells Fargo Corporation in West Des Moines, Iowa and in Minneapolis. I had left 2 messages and sent 2 faxes to the Corporate offices and to the attention of the executives there. I have waited 4 weeks and each week I call to be told it is on the way that same day. Nothing has been received. Today I called and was told that I should sell my home and find a retirement village or some place like that. Does that make any sense? Please advise.

Wells fargo lead me on application upon application for a re finance from a subprime loan they bought from Home Eq Mortage! 1) First we submitted an application jointly was turned down, 2) Submitted another application for Home Modification was turned down. 3) Submitted another application for (Preservation Dept-Hardship) was turned down.
4) Submitted another for single person, wife forced to go on Short Term Disabilty for a knee replacement, turned down because Dr. stated that he could not give exact date for return to work!

This process has been very costly, approx: $1, o50 for appraisals, copying, fax, and delivery overnight charges, not to mention needless hours getting documentation from sources, and over and excessive requests by Wells Fargo involving Retirement Account Info. Pension Plans, PTO Time, and Requests from Drs. which are in violation of HIPAA Laws!

If anyone would like to enter into a class action law suit against Wells Fargo, please contact me at: [protected]@verizon.net

Wells Fargo deceived me, listed me as caucasion ( am afroAmer), harrassing from calls, threatnened me with short sale, all while keeping me in a high subprime loan at thirty yrs fixed at 9.9%! I've read in the news paper and www how Wells fargo was discriminating against people wishing to refinace, especially AfroAmer's, and other's simarily situated!

CLASS ACTION MEMBERS NEEDED TO ENTERTAIN SUIT!

Rabbi Samuel Hurt