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4.4 7548 Reviews

Wells Fargo Complaints Summary

624 Resolved
1094 Unresolved
Our verdict: Engaging with Wells Fargo, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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7:36 am EDT
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Wells Fargo home mortgage

My wife is starting nursing school and I started a new career within the last 6 months. I had fallen behind on my mortgage 1 month because of the cut in income. I have been getting calls about getting help with our loan from wells fargo and pursued a program they offer with support from the government. They said I didn't make enough money to qualify. DUUUHHHHHH. If I made the amount to qualify for this program then I wouldn't be behind and need this program. Now I will continue to be behind move out of my house and not pay a dime and wells fargo can have my house back and lose tens of thousands on a foreclosure sale. That makes a lot of sense WELLS FARGO!

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celine abg
, SE
Jul 06, 2012 8:09 pm EDT

http://www.celinebag-luggage.com
http://www.mulberrypurseoutlet.com
http://www.manoloblahnikoutlet.net
http://www.sneakerisabelmarant.com
http://www.shoesrogervivier.com

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Aldo C
Nashville, US
Jul 06, 2012 8:06 pm EDT

the unfortunate part is that foreclosure is actually very profitable. Many people are not aware that George Bush supported and passed a bill that pays banks for their "losses" when they foreclose. I remember it well and believe it was somewhere between. 2003 to 05 That's one of the reasons why the crisis started in the first place. It became a massive abuse as they realized they could get paid our tax dollars to take a home, then sell it for added profit. The fact is that they already profit before they re-sell. Try to keep up with their every bad move. I'd bet they've already made plenty of illegal or unethical. Pounce when you catch them, be dilligent, so you can force them to cooperate.

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Wells Fargo customer services

I have had pretty much of hardships from these representative in wells Fargo dealer services. I have been requesting a copy of the title to complete my registration in a different state. Its been more than 2 months since I have been running around the stupid suggestions these idiots gave me. Some times they say that they want a request to come from DMV and not me, to fax a copy of the title. Sometime they are OK with me sending the request for a copy of the title in DMV letterhead and sometime they are OK to receive it from me using normal fax. When I follow these instructions they don't react, as the opinion of one rep is not the same as others. Having delayed so much I demanded that I need to speak to supervisor to exactly know the process. Having tried out their useless faxing option I demanded that I need a copy of the title sent to my address. Its been 11 days and my title is still not with me. Wells Fargo always maintains that they have faxed or mailed. But they don't have any proof to substantiate that. When they fax they don't keep a confirmations. Neither their postal mails have a tracking number so that we could track. Trust me..these are the last people on earth who will help anyone. I hate having entrusted my car loan with them. If I had the slightest idea how bad they were I wouldn't have gone to these

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8:13 am EDT
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Wells Fargo legal processing fee rip off

My son is a disable vet and while he was in the military he became a victim of id fraud, the irs garnished his bank account for taxes not paid, when he called the irs they set him up on a payment agreement and sent a release to wells fargo, they had not received any of the garnishment monies as of yet how ever wells fargo put the money back in the account however they kept 200. 00 as fees. Some one please tell me how i can get my fees back. When i call the legal rip off department i was informed that this is a fee they have and there was nothing that could be done about the monies. These are dollars and cents for taking care of the household and since this has happened we have been in the rears.

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LENDERS LOVES PMI
Aurora, US
Jan 21, 2015 9:47 am EST
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WE HAVE SUBMITTED AN APPEAL AND GAVE THEM ALL THE DOCUMENTS AND PROOF THAT THEIR OWN APPRAISER LOW BALLED OUR HOUSE VALUE, THEY SHOULD HAVE REMOVE OUR PMI ACCORDING TO LTV OF 80/20 BUT WAS DENIED BECAUSE THEY DECIDED THAT WE DID NOT MEET THEIR CRITERIA. JUST GOES TO SHOW THAT "HE WHO HAS THE GOLD MAKES THE RULES!" WHO CAN WE TURN TO FOR HELP?

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trinhroutley
, US
Aug 30, 2014 12:52 am EDT

Back in June 2014 my whole checking and saving was garnish. A month later after some legal action towards the creditor for trying to take my money the court release my funds. WF legal dept claimed the sent a check on 7/16 and after multiple phone calls to them i was told i had to wait 30 and they can do a stop payment and reissued a new check. I called back on the exact 30 days and did a stop payment and reissued a new check. 2 weeks and 3 phone calls later im still waiting for my 1K+ in the mail. Can someone please tell me at this point who do i need to report about this?

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creed37
Tarrytown, US
Feb 04, 2014 3:05 am EST

Wells Fargo in New York has charged $125 on two occasion When I called to ask they said this is Legal Processing fee. I do not know what they are processing but till date I have NOT received any Notification. Would like to complain on these predatory and unethical practice of charging fees. Does any one know where to file complaint. Thank you.

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idahoisgreat
, US
Apr 12, 2013 12:32 pm EDT
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I have a simple question, I have a $250 wage garnishment lien for taxes from the State of Idaho that was sent to Wells Fargo. This is pretty much a secondary account for me with only $20 in there at one point, and -$50 in the account on another time.. So can Wells Fargo charge me $100 even though there is no money in the account to give the State? I called the State and they said the fee is legal as long as funds are collected/paid to the lien. In this case there have been 4 separate $100 charges including to that were placed on my son's linked Teen Checking account. So there has been no funds collected because there was a negative balance at the time the garnishment was requested. Can they do this? Any advice on how to handle this (besides paying the State;) Thanks!~

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Banks are the Devil
Reidsville, US
Feb 27, 2013 2:35 pm EST

Hey calling out the BS. Did you realize that it's called "Kicking someone when their down"? Charge someone 100.00 when they KNOW they are having financial problems. It's disgusting, especially when you had the garnishment removed.

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calling out the bs
Denver, US
Oct 17, 2012 1:46 pm EDT

I don't know if you have had any experiences with other banks but I just stopped by First Bank and they also charge a $100 non refundable fee for levy garnishments. It's the standard fee. If you paid what you needed to or figured it out before hand, you wouldn't be out of $100. It's easy to blame "big banks" for taking your money because it's "ALL THEIR fault" - how about you take some responsibility?

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calif ripoffed
, US
Aug 17, 2012 3:01 pm EDT

wells fargo also ripped me off for $100.00 they claim is for legal fees I paid that debt off and they provided me with no services but will not give me back this money. I am totally disgusted with them.

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MFALLON1949
Dunedin, US
Jun 18, 2012 9:22 am EDT

Just an update for you if you are still dealing with this so called "bank"! I just filed a complaint with the National Banking Association because here in Florida Wells Fargo is listed as a national bank. They have accepted my complaint and are starting an investigation into the banks practices. I also found a very strange connection between Wells Fargo and their so called "Legal department". The phone number is connected to a company called Dominion Law Associates and they are a collection company. I think that Wells Fargo is selling their customer's social security numbers to this company so that they can collect any possible debts for a fee. There is also a second company that is part of Dominion Assoc. that is called Sun Financial Alliance, LLC that sells insurance for loans and mortgages. There is absolutely something very "FISHY" going on with these 3 companies and I think VERY ILLEGAL.. I hope this info will help anyone else who is fighting with this bank for the return of THEIR money!

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MFALLON1949
Dunedin, US
Jun 17, 2012 10:04 am EDT

On June 12, 2012 NYS imposed a tax levy on my checking account. When I called Wells Fargo I was told that my account was 93.20 overdrawn. That they were holding $136 for NYS and that they "STOLE" $100 from my account for a processing fee. The deducted their $100 first then gave NYS the balance which was $136. I had two outstanding transactions that overdrew my account by $93.20. THIS IS DISGUSTING AND MAY BE ILLEGAL. I am retired and am living on $715 per/mo social security. After speaking with Wells Fargo, my bank, I called NYS about the levy and explained my situation. They immediately released the hold on my money and faxed the released to Wells Fargo while I was on the phone with them. I was told that the bank had 24-48 hours to return the money to my account. At this time, June 17, 2012 the money is still not returned to my account and the bank has informed me that they "WILL NOT RETURN THE $100 PROCESSING FEE"! How is it possible that NYS cannot touch my social security but Wells Fargo Bank can?I will not be able to pay my electric bill this month because of their abuse and I have spent the entire weekend without ANY money at all because of their inconsiderate attitude. I have filed a complaint with the Banking Commission here in Florida and will file hope to file charges against this bank. THEY SHOULD BE CLOSED DOWN AND FINED FOR THEIR ACTIONS!

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8:44 pm EDT
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Wells Fargo death of my father

My parents are a personal and small business customer of Wells Fargo (have been for over 10 years). In April, my father died suddenly in a plane crash. Your bank immediately closed the business credit card account and equity line. This is a small business that was using the credit card to do business each month. Not only did you close my father’s credit card account you closed my mother’s credit card account (because she was not primary) making it difficult to do business. Please keep in mind this is an LLC with both listed as managing members

I needed to step in and open a new account with $5000 (not talking a lot of money) to maintain the cash flow of the business until we could get a handle on the Account Receivable. Then, when I applied for a credit card, I was denied credit due to the equity line. It would take another 2 weeks for your “bankers” to tell me that the business was overleveraged because the equity line was due in full when my father died. Seriously, who in their right mind realizes that an equity line is due in full when their fatther/husband dies? Now I realize that in order to extend additional credit you would have to re-qualify based on the business, but was there really a need to close the existing credit line, especially considering my parents were current with their payments and were paying down the debt (not taking on additional debt)?

If anything you are making it difficult to do business and pay off our debts to Wells Fargo. My mother has been into your branch multiple times to explain that we want to continue to pay the outstanding debts owed by the LLC (as my mother is a managing member). Your bank has still not responded and my mother has been required to go into your branch each month with the equity account number to pay on the loan. In the meantime your bank tries to figure out what is going on.

We have paid off my father's credit card, because AGAIN we no longer get a statement or have online access to the account so it was easier to pay it in full at the branch.

Pease note we have another LLC with a competitive bank and they have continued to do business as usual.

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Wells Fargo bank took lower offer

I submitted an offer on a REO 10, 000 over asking. List price 214, 900 my offer was 225, 000, with25, 000 down After weeks of Wells Fargo coming back with different counter offers. They finally had me sign a counter offer saying, I would have to show proof of funds and that I would buy the house at my offer price even if it did not appraise for my offer price. I signed it and sent it back... Days later my realtor informed me that someone else got the house. I asked if I was out bid. He told me the listing office said they were close but the winning offer had more down. Now why that should matter and does not make sense.. I had 3 approvals from different banks including a required one from Wells Fargo. Well I waited until the house had gone through escrow and checked on what it had sold for. I then found out it had sold for 218, 000. I have sent E-Mails to Mr. Stumpf the CEO as well as the Board of Communications of Wells Fargo. Twice! No response!
I was dealing with Eric Kamp @ C21 Hometown Realty Grover Beach, Ca.[protected].
The listing office was a different office JO Outland Realty I'm not sure of this name but something like that . Eric would know all the details.
Sounds like something is not right ! A under the table deal?
Someone needs to explain this to me..
Thank you,
George G. Jewett
jewett.[protected]@yahoo.com

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Wells Fargo - loan modification

I am working on my second attempt at a loan modification thru Wells Fargo. This is a screwed up company who took 9 months of paperwork and phone calls only to deny me a modification in 2010/11. This attempt started in November 2011 and is still going on. Even though I have complied with all requested paperwok, and they are in the process of "helping"u...

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Wells Fargo misplacing money

I have 3 accounts with Wells Fargo and I had to change one of my accounts to another checking account, so I wouldn't have to have a minimum balance. When I did this the person at the bank connected my debit card to a savings account under my mom and my name, they acknolwledged mistake but it wasn't fixed. On top of that, the savings account keeps getting penalized for access spending, but the purchases were supposed to be taken out of checking. I have sat down with the bank manager and talked with him on the phone. He kept saying that he would take care of it and then he started dodging me (Warren Wolfe at the Naamans Road Wells Fargo in Delaware). Yesterday I saw on my account that ANOTHER charge was taken from the savings account. I called the district manager and was told that he would call me today (5/5/12). Still I have heard nothing. I plan on closing the accounts but I wanted to wait until my car insurance came out next week but I think I'm going to have to do something before then. I can't believe this is happening!

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Update by jaimem29
May 25, 2012 2:41 am EDT

Because I got confirmation that it was fixed, then 3 days later it would start doing it again.

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Wells Fargo customer service

The problem with Wells Fargo Customer Service/Collection Rep occurred on 5/23/12. The rep was calling about a payment being made b/c the account just got 2 months behind. I told her a payment will be make tomorrow 5/24/12(which payment was made) and I will update her on the next payment. She then began to ask what got me behind. I told her the economy so she said if your working it has nothing to do with the economy. My phone was on red and going dead so the call disconnect. The rep called back after a few min I answered she said since you can't afford to make the payment I am putting your vehicle in for
repossession in a threatening manner because you are not making an arrangement. I stated I just told you that a payment will be made on 5/24/12 and I will update you with the next payment. She then said that is not an arrangement! Well now I'm confused. How dare a customer service rep act like this is their money I personal owe them. I asked to be contacted by a supervisor so we'll see if I have another complaint to go with this or a settlement. Not sure where they are being trained but it is definitely not the proper training. Everyone know GREAT customer service is the new wealth. Treat your with respect it goes along way.

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blaue Augen
Morgan Hill, US
May 20, 2010 10:05 am EDT

When Wells Fargo was Wachovia I had set an automatic payment amount of $250 which was automatically deducted from my checking each month. I was always able to view this information clearly online, allowing me the option to modify that mount if necessary.

Not that they've switched, my online account information showed consistently that I only owed the minimum payment which was around $70. No where did it show that I was still slated to pay the $250 (that information really should be available online considering how much WF touts paperless transactions) Sure enough, however, they withdrew the $250 and my finances for the month were compromised.

I knew maybe I erred somewhere so gave the Wells Fargo Dealer Services customer service line a call; What a wretched departure from the normal Wells Fargo customer service I am used to.

I have been a WF customer for over a decade and the agent, "Darwin", made me feel like I was some kind of problem customer. Despite the fact that I was not at any time complaining, he made it clear I needed to be scolded about how I was the one who set the $250 amount when I signed the loan paperwork (tsk tsk.) It was totally unnecessary he be such a ### about it. I understand they must deal with a-holes all day long, but not all customers are dirt-bags. I for one felt really insulted. Had I been dealing with a bill-collector, OK, I get the attitude part, but this is a company I pay honest money to every month without fail.

To make a long story short he offered to cancel my auto pay for me. He put me on hold for a minute and came back to confirm he made the change. Throughout the whole conversation he was rushed and terse with me (again, I did not come off like a problem, not even remotely.) I then asked him if I would get an email confirmation of the cancellation, and he replied "Me send you an email? No. I did email the request though... Oh, and you need to send in a fax request." I am not sure he was even going to tell me this before. I asked him if there was a form I needed to fill out that I could find online, and he just said "No, just write something" and gave me the fax number.

Terrible customer service. Really disappointed.

These days companies like Wells Fargo should be even more cognoscente of good customer service, but the Dealer Services department of WF needs some attention.

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ngoodart
Casper, US
May 22, 2012 11:39 pm EDT

Wells Fargo Dealer Services...What a joke! We have been attempting to make a payment on our truck loan for 2 months! we have not been able to get through on the phone to make the payment. Yesterday I get a letter in the mail saying that they wanted to make arrangements with us to surrender the truck because we didn't re-affirm the debt when I filed Chapter 7 bankruptcy 7 years ago! We did re-affirm the debt, I have a copy of the paper work in hand and am currently 35 minutes into hold time to talk to someone to shove this letter down their neck! this truck will be paid off in 2 months and I am not going to let them screw us.
In addition to this issue we moved all of our personal accounts out of Wells Fargo bank becuase of very poor customer service, and outrageous fees. Lets all watch as Wells Fargo goes Belly up! I also have called my Bankruptcy attorney, personal attorney, and filed a complaint with the State Attorney generals office.

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Granny NL
Stratford, US
Jul 18, 2013 3:32 pm EDT

Sorry but I informed WFDS that my last payment would be late and told when I could make this payment. Transferred to different department. Went through same hassle. Transferred to a different department. Was told that if I did not pay the vehicle on the last payment date that I would suffer the consequences. We are talking of the last payment. Ugly, Ugly people. Old, retired, on SS only and have a sick mate but I got this far to be condemned in this fashion. Granddaughter is buying new car and I told her if it was Wells Fargo financing to run and run fast. Granny N.

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Mathematica
, US
Feb 11, 2013 6:56 pm EST

Ha, "the economy." They probably wanted to know if that meant your hours got cut at work, or if you're getting less tips, stuff like that. But they're not going to take a vague arrangement that includes an "I'll call you back."

Still, that rep should not have threatened a repo, they could get in trouble for doing that. The higher-ups are the only ones with that authority, and you'll probably never talk to someone that high up on the phone.

PaminOhio
PaminOhio
Brunswick, US
Sep 07, 2012 7:45 pm EDT

Descartes, I do agree with you. But sometimes things do come up in life-as the compllaint I posted about the CS issues I had. My husband had a complete knee replacment and we got behind. Things did work out but you just dont need the CS treating you in that matter ESP. if your falling on hard times.
It's sad that in America the suicde rate is terrible high due to the economy-My heart goes out to the familys that have to deal with loss andt ragedy. It must be really hard for them.

Have a ood evening.
Pam¤

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ccrusoe
Holly Springs, US
Sep 07, 2012 10:25 am EDT
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I have had the exact same situation with them...they strongarm people and threaten.

PaminOhio
PaminOhio
Brunswick, US
Jul 08, 2012 7:28 pm EDT

Well gatortracks you have a lot to say/comment about to people that have issues with Wells Fargo or any bank issues. So it sure does seem like your associated with a bank!
Sure they have never called you because you still live with your parents, for free! So when you live for free you can pay this bank and when you have a problem or anything that the rest of us have had to endure and were late or just cant make that months payment mommy or daddy will cover it for you. The rest of us don't have that luxury of living with our parents. We live in the real world-in the USA! Wake up and smell that Camel!

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PaminOhio
Brunswick, US
Jun 30, 2012 6:42 pm EDT

gatortracks They never threatened you, Wells fargo, because you work for them!

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gee11
Athens, US
May 24, 2012 8:24 am EDT

I had them for my loan im so glad im done with them and yes they threaten me so many times even down to the last payment!

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barry.goldwater
romeoville, US
Jun 08, 2010 1:03 pm EDT
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totally agree with you, ridiculous amount of APR%. one thing thats comes to mind is the auto deduct payments, i thought about it but til i read the fine print that it would cost extra to have it done so i stuck with the send this amount b4 this due date :)

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Wells Fargo - deposits

My direct deposits are made through my company on fridays at 12am. Wells Fargo will hold that deposit until late that day and allow debits to go through first before crediting my account with my direct deposit. This in turn can sometimes cause overdrafts and fees charged to my account even when the funds are there. I call and ask and they say that the...

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Wells Fargo code of ethics violations

I was sent through a three week training program in my first month of employment with Wells Fargo. Our trainer explained in detail what illegal gaming was and to avoid such activity. In the upcoming weeks/months, I heard complaint after complaint from customers about Bankers selling products to them without their knowledge. These customers would come in to open and a checking and savings account only, but would get home to realize they not only got a checking account, but they got two savings accounts and a debit card/credit card as well. I didn’t know what to say, and I certainly couldn’t give them a good explanation why this was happening. These customers were very upset and wanted to close all of their accounts. I emailed my manager about these issues, and she said she would talk with them, but nothing changed.

Several times I have overheard my co-workers falsify information to gain business from the customers. One of the bankers noticed that my customer left without opening an account. He had the audacity to walk over to my desk and told me, “Sometimes you have to make up ### to get the sale”. This bothered me, so I talked with my manager about it. She said, “I have already talked to him about that”. Again, nothing changed after my conversation with the manager.

I had a college student wanting to apply for a credit card. She did not have steady income at the moment, but she had a part-time job coming up in a few months. I was not sure what to imput on the credit card application, so I went to get clarification from my manager. When I approached her desk, she was talking with another banker. They both told me to put in $1100, otherwise the application will not get approved. I did not feel good about falsifying the application, so I sent the customer away. I soon realized that it was regular practice in that branch to fudge numbers to get a sale.

It was also regular practice for bankers to sell product to one another to get their “sales quota” for the week. Many of the bankers have more than ten checking and savings accounts. They would open them up, and then close them once the quarter was over. This is ludicrous and not right!

I had my co-worker, a Business Banker, approach me about opening up a business account. I told her that I was not interested and have no use for one. She went on to tell me that she needed one more business account or she won’t meet her quota and our boss would not get her bonus. She told me that I could close my account in a month or so. I didn’t know how to respond and I felt pressured to do it. She ended up getting promoted to management in another state.

I had a customer who came in upset because he was told that if he opened a new checking account, he would get $100. He never got his money from Wells Fargo, but his main concern was missing money from his account. After doing some research, I discovered that his banker transferred money from the customer’s account to his account. Not only did he take the customer’s money, he lied to the customer about the $100 offer. When I approach our service manager, she said we have never had an offer like that and was stunned that money was taken from a customer by one of our own bankers! The service manager threatened me not to tell anyone about this. I should have immediately called the Ethic’s Line, but I was afraid I would lose my job. They obviously did not take this incident seriously because the customer never heard back from management about his concern. He came in several days later and said, “What’s going on with my account?” I was surprised he had not been contacted, so I approached the service manager. She said to me, “Oh yea, I’ll take care of that right now”. She immediately credited the missing funds back into the customer’s account, but I highly doubt this got reported to upper management. This kind of activity makes the branch look bad, so I’m sure they kept it under wraps to avoid an audit.

It is sad that management puts extreme pressure on their staff to sell, sell, sell. Staff was hounded with emails from upper management and even threatened that we could not leave until we had appointments scheduled. It is not uncommon to get over 30 one day. I was constantly harassed to have my family and friends open accounts to meet sales goals. It is unfortunate that this kind of pressure drove some of the Bankers to engage in illegal gaming.

I did all I could do by reporting these issues to my manager. I also attempted to make two anonymous calls to the Human Resource office. One of the ladies was and HR Advisor. She was so rude, and demanded that I gave my name or she could not help me. I was not about to jeopardize my position.

Several weeks prior to quitting my job, I confided in two co-workers about the illegal activity going on. These were the only two I trusted, and even though the service manager threatened me not to tell anyone about it.

The service manager had been treating my like trash since the "banker theft" incident. It's almost like she was trying to bet me to quit. It got so bad that I ended up walking out on my job because I was treated so poorly. I was sick of her fowl mouth and the way she treated everyone. I was sick of not getting breaks or feeling like I was inconveniencing everyone if I did. She definitely has a "God complex"!

It's sad that most of the employees are young and don't understand their rights. I almost feel that Wells Fargo prefers it that way, so they can treat people like slaves!

I ended up filing two reports with the Ethics Line in regards illegal gaming and other complaints (such as not allowing breaks and sometimes lunches). I really doubt they will do anything, in fact, the branch manager just got promoted somewhere else. Crazy how they reward people who should be fired or put in jail!

I filed for unemployment, but Wells Fargo is not responding to my comments about illegal gaming, so I got denied. They should be penalized for that! I am appealing it and I may get an attorney.

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dmhb anonymous
Pembroke Pines, US
May 05, 2015 9:25 am EDT

My husband worked for Wells Fargo, formerly Wachovia, formerly First Union for 26 years and just got fired. While no specific reason was given for the termination, he was recently written up twice for failing to meet "goals". He refused to "sell" or open accounts for customers that they didn't ask for or need. However, he was the one to deal with the customers who came back saying they didn't open these "extra" accounts. He is over 40, and all new hires are in their 20s. In fact, his branch manager is only 28, and was promoted because he met his "goals" on a regular basis. Most companies reward loyalty, however, Wells Fargo only reward shady business practices, specifically those who cheat the system. When he would complain, he was told it would be addressed. Then the offender was promoted instead.

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hermj22
san gabriel, US
Jan 03, 2014 9:30 pm EST

I agree with you, nothing will happened with your call to ethics line. Since all the call will be directed to the district manager. And we all know who protect the crooked branch manager, it's the district manager. So don't waste your time; I used to be a store manager in san Gabriel valley and I could say your effort to report them is meaningless since they all crooked and thieves.

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6:12 am EDT
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Wells Fargo vehicle value correction request

Issue began in early January 2012 when we received our first vehicle registration bill from DMV with amount due of $1, 181.00 by April 8, 2012. We assumed it was an honest error by DMV so we called but we couldn't seem to explain the issue over the phone so we went in the local office. Here is where we were told that the amount due is correct because our vehicle was valued at +$184, 000.00 at time of purchase which is completely incorrect as our paperwork from dealer shows the actual value agreed to pay. We were then instructed by DMV that we had to contact the finance company and have them correct the error. On January 27, 2012 we faxed a "Title Correction Request" letter to Wells Fargo Dealer Services along with dealer contract showing actual vehicle value (per Wells Fargo instructions) and confirmed fax received on their end. April deadline was quickly approaching and we had not received corrected registration or anything indicating action was taken or requesting further information. On March 27, 2012 we went into local DMV office to pay registration but we were asked to pay $1, 181.00 again so we explained our situation again and the clerk came up with a figure of $207.00 which we paid meanwhile this issue was resolved. After our March 27, 2012 DMV visit, we called Wells Fargo and were assured paperwork requested had been sent to DMV since January 30, 2012. We assumed DMV was still processing correction and decided to wait a little longer and hope to see registration in the mail soon. April deadline passed and we still had not received new paid registration for 2012 so we began making calls to DMV until we reached DMV HQ in Sacramento, CA where they claimed nothing had been faxed or received from Wells Fargo regarding our vehicle plate number. DMV HQ suggested that we call Wells Fargo and have them fax documentation again to their direct fax line which we confirmed. We realized we were getting nowhere which is when we began writing names down. On Thursday April 12, 2012 we spoke with Darlene at Wells Fargo and in a condescending tone she exclaimed she had told us numerous times that our request is handled within 3 business days and to call back until then (as if little over 2 months hadn't been enough time). Not satisfied with Darlene's answer we decided to call again same day and spoke with Christina. She then reaffirmed documents had been sent to DMV since January 30, 2012 but she would email their DMV section since they were gone for the day and instruct them to re-fax paperwork to DMV HQ direct fax line (as provided by DMV HQ themselves) first thing Friday morning. On Friday April 13, 2012 at 3:01pm we spoke to Sherry at Wells Fargo and she confirmed fax had been sent to DMV HQ. We called DMV HQ and spoke with Marie and she said they had been waiting all day for something from Wells Fargo and again nothing had been received. We then decided to call Wells Fargo and figure what the issue was behind the faxes not going thru while simultaneously having both entities on the phone. Paul from Wells Fargo answered our call at 3:30pm and Marie from DMV HQ confirmed to Paul that nothing had been received from them and asked Paul to repeat the address documents were sent to which Marie stated was incorrect and then proceeded to give Paul the correct mailing address along with the direct fax number which Paul confirmed that he had made a note of it but sounded distracted as he simply answered everything Marie said with a cynical "yeah, I got it" as to get done with the phone call to get ready to go home for the day or something like that. This would have been the last of the phone calls to resolve the issue of documentation not being received by DMV HQ but because of Paul's unprofessionalism we wanted to make sure the correct address and fax number for DMV HQ was properly noted. So we called back Wells Fargo at 3:50pm and Chris answered and again we had to explain the entire story to him so to avoid further frustration we asked to speak with their manager/supervisor, after a brief hold Tamika picked up the phone call and identified herself as the Supervisor so we continued to explained the issue once again and we expressed we just wanted to make sure that Paul had noted the correct information for DMV HQ but Tamika stated that there weren't any notes made on our file so far regarding any requests of any type for them to re-fax the documentation requested by DMV HQ and repeated the same incorrect address Paul had stated initially. We then gave Tamika the correct address and had her repeat it back to us to verify that she had actually written it down this time. We also expressed to Tamika that this entire issue has been handled completely unprofessionally by them as we are having to baby sit every step to resolve this issue when we feel they should be the ones who should be proactively trying to resolve this issue since they were the ones who valued our vehicle incorrectly. We called DMV HQ on May 8, 2012 at 9:40am and spoke to Bobbi but unfortunately Marie was on vacation but had not seen any action taken on our vehicle registration so she sent us a temporary permit until Marie got back from vacation. We haven't bothered calling Wells Fargo back until we confirm with Marie at DMV HQ first but we dread that nothing has been received from Wells Fargo and will not know how else to get Wells Fargo to cooperate in resolving this longing issue.

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10:18 pm EDT

Wells Fargo I will never do any business with wells fargo ever again

I will NEVER do any business with Wells Fargo EVER again. They are the rudest bunch of unpleasant people I have ever had the displeasure of dealing with. They are very snotty, over bearing and short tempered. The representatives act as though I am the person who owes them money personally. It is SO unnecessary to behave so callously. What’s worse is that clearly WF enables this behavior. Oh and the obsessive phone calls? WOW…

I purposely changed my phone number and they managed to call me at work, my new job that I didn’t give the number out to anyone. I have told them repeatedly to not call me at work and they say the same thing: “Well that’s not in the notes of your account” Interesting how NONE of the people I talk to are able to be found and there aren’t ever notes in my account. Just because I owe money doesn’t mean I deserve to be talked to so rudely.

One time, very calmly I finally just asked the girl why she was being SO rude to me. It was really unnecessary to talk to me as she was. She had the nerve to say WHILE talking over me that that was my opinion and she can say what ever she wants. ARE YOU SERIOUS! This is the worse company ever. I will always be the person to talk negatively about them and have encouraged many of my friends and family to not do business with them.

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Andrew24
McCook, US
Mar 28, 2013 4:05 pm EDT
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I agree Wells Fargo does not want to work with people who are having money problems. I had my hours cut at work due to the recession and also had a lot of medical bills I called Wells Fargo Dealer Services and explained my situation of why I could not make the payment on my car at the time and the woman I talked to was very rude and snotty. They would not refinance me or defer my payments until I could get back on my feet. They are crooks!

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9:02 pm EDT

Wells Fargo they are very rude and unprofessional

I received a notice that my account was past due. I checked my bank account and saw that all recent payments have been sent and deducted from my account. I checked my wells fargo account online and realized that a payment sent from my bank had never been credited to my auto loan account. I sent an inquiry to my bank. They tried to contact wells fargo but were refused. I then called wells fargo to see why they would not talk to my bank. They said I had to have my bank research on their end. I explained that a part of the banks process was to contact the receiving vendor to verify non receipt of the funds.

They then told me that I could only make a payment to bring the account back current and suggested that I make all future payments to their website directly. I replied that I would make my payments how I chose and asked to speak to someone who had the authority to authorize wells fargo to speak with my bank. He then hung up on me. They are very rude and unprofessional. The worst part is that it seems to be a company wide problem as opposed to an isolated incident. Never again!

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Idahomom
Mer, US
May 30, 2012 10:16 am EDT

I am dealing with the same thing right now. They lost my payment. I have proof from my bank that my payment was made, but for some reason that isn't good enough. They said until they know where the money is they aren't crediting my account. I figured out that the payments was made to an old account ( Wells Fargo Bank ) they are now "Wells Fargo Dealer Services". They said they can't get into that account so there is no way of knowing for sure that is where the money is, even though my bank (US Bank ) has told them that is the account they paid it to. In the mean time I am one month behind and the late fees are stacking up with interest. They has been going on since Jan. of this year. I don't know how this is even legal?

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2:31 am EDT

Wells Fargo loan modification scam through wells fargo

I got a loan modification through Wells Fargo one year ago. It was interest rate reduction that was only good for 4 years and then it would begin to go up again. Although it was not a fun year of me sending info and complying with every thing they asked for, I was very grateful to have received their blessing with a loan modification. I’m a little underwater with our mortgage now and I called Wells Fargo in October 2011 and inquired about REFINANCING and what I need to do to make that happen. They told me that I could apply for another loan modification if I wanted to. I was surprised but I said I’d like to do that.

When I spoke to the woman that had been assigned to my case I told her that I already had one loan mod and I was happily surprised that I was qualified to apply again. I spoke to this woman at least 15 times since October and sent every bit of documentation that they asked me to submit. Finally, today she called asking for some 1099 forms from last year and I asked her if she received the last fax I sent her. When she returns to the phone she told me that the underwriter just informed her that my investor will only give ONE loan modification for the life of the loan. My contention is that Wells Fargo should not have suggested to me that I could apply for a second loan mod if I could never get it.

I wasted over four months of my time and a small amount of money in hiring an online fax company to deliver all the useless paperwork that I submitted. I spent a lot of time and effort to give them each thing that they had required of me. It took a lot of time to keep up with all the requests that I got from them. She was always pleasant, as was I during the whole useless process. But I certainly “lost it” with her and her supervisor at this point today. I’m so angry at that ###ing Wells Fargo now. This is the third property I’ve bought through them. They now inform me that it’s NOT Wells Fargo that has loaned me the money, it’s some other company and they weren’t aware of their particular policies concerning a second loan mod.

I NEVER called them inquiring about a 2nd loan modification. THEY are the ones that suggested it and took me completely off course only to find out months later that I was never entitled to a 2nd loan modification. Do you have any suggestions for me ?

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Regions Bank Employee
Honolulu, US
May 15, 2012 2:45 am EDT

I don't see the scam. Did they take any money from you during this process? What was the scam?

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10:36 pm EDT

Wells Fargo wells fargo problems cashing a check

I live in Bakersfield Ca. and was at the Wells Fargo on Panama Lane today. I was depositing monies for my business account. The teller must have been new and I asked for 12 one dollar bills and the rest was to be deposited with my deposit I presented. I do not know what it was but she couldn’t understand exactly what I wanted. Why I do not know. After getting that straightened out I had a check to be used to pay for my Wells Fargo credit card.

She would not just pay off the amount owed on it but needed to use the whole check which was only an amount of 30.00 over. What was the problem? I told her to just cash the check and I would then pay the bill and she then said she could not take the cash back. I have been doing business in this small branch for over 5 years and all of a sudden I see a big turnover of tellers. I just told her to return my check and I would go. I have over $16, 000.00 in that bank and they can not cash a $139.00 check. Please.

I now know why I do not have my personal checking there. I will soon be taking my business account to Tri-County Bank. You need to take a good look at their practices.

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4:17 am EDT
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Wells Fargo release insurance check so I can get my home fixed.

After a hail storm 28 April 2012 insurance company cut a check to me and wells fargo. Now I am trying to get them to sign over check so I can begin repairs on my home. 3 times to date they require more paperwork and tell me this is all they need. I requested a written document of what they require. They say they have nothing. I am tired of the song and dance, I just want to get my house fixed. Does anyone know who I can contact to report this to and get help collecting my money so I can start repairs? I can't afford a lawyer. After looking at BBB website, I can't see them being much help other than another place to vent.

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tj2012
Mayer, US
Dec 05, 2012 2:12 pm EST
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I have had the same problem.. I have completed all the work, had there final inspection signed off at 100% and they still will not release my final funds. Who can help?

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bsaint
, US
Nov 28, 2012 10:03 am EST

I'm having the same problem with them, first floor of my house got flooded, the Insurance sent me an emergency check so i can i can replace boiler and water heater. Wells fargo property loss Division kept my check hostage, now i have "NO HOT WATER, NO HEAT, CAN'T EVEN LIVE IN THE HOUSE" they talk 14 business day before they send me half of the money, meanwhile i dont have a place to live. I was wondering if they is some kind of legal action i can take?

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Jlawlaw
, US
Nov 14, 2012 4:51 pm EST

Is there anyway I can get that manager's number? I'm facing the same nightmare with WF. I've talked to so many different people and they all say something different.

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Annaeleni
Fairfield,, US
May 14, 2012 3:16 am EDT

WE had the SAME issue. We flood damage due to Hurricane Irene and it took loads of paper work and months of work to have our insurance check released by Wells Fargo. I had no choice but to use credit cards to complete the repairs from the damage done to my home, After all the paper work we finally got the check and the name was MISSPELLED! Yes, they obviously did not check their paperwork and now I have to have a new check reissued to the correct name..how long do you think that will take?

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sadmama123
Colorado Springs, US
May 13, 2012 11:09 am EDT

Hopefully you have the situation with Wells Fargo completed. If you don't, this was our situation with WF. We had a backup from the main line sewage in January of 2012. We had a similar run around with WF for several months. At one point we were calling and faxing daily to try to get our money released so that we could pay our contractors (who were getting anxious to receive their pay). Finally, I stayed on hold for an hour with their stop loss department so that I could speak to a manager. After this ridiculous wait, I explained our situation to the manager and received her phone number. This was very helpful, because instead of speaking to so many different people about our situation, we had one contact. The manager found that everything had been turned in properly, and we received our check endorsed to my husband and myself a week later. Hope this is helpful, we know how frustrating it can be.

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12:01 am EDT
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Wells Fargo automated phone calls

Wells Fargo Home Morgage Collection Department has called me on the following dates & time: 5/[protected]@9:16AM, 5/[protected]@6:17PM, 5/10 9:07AM, 5/[protected]@5:37PM and 5/[protected]@9:31AM. I have answered the phone each time Wells Fargo has called (because we are in forclosure). I have been disconnected every time Wells Fargo has called. Wells Fargo is wasting my time and theirs be using an automated dialing system that DOES NOT work. I brought this to their attention since September, 2011 and they have continued to call and disconnect me upon answering. Now the real issue. We have been working with Wells Fargo since 09/2011 for a loan modification. This is a joke on the consumer. "They" faxed (from their local bank office) 105 pages of my documentation and did not turn over the documents to fax the opposite side. "They" faxed these documents to their Loan Modification Department three (3) times and Wells Fargo still did NOT receive all the documents I had submitted. Obviously our loan modification process had "expired" and we are still facing foreclosure. I was assigned a "Loan Modification Officer" as my official contact. After numerous calls from me in October, November, December, January, February, March, April and May, she still has not been able to help us in saving our home. Here's the final rub. Wachovia Mortgage got bailed out from this toxic loan, World Savings Bank got bailed out from this toxic loan and Wells Fargo on February 2, 2012 got bailed out from this toxic loan. In reality, all three were paid for servicing my toxic (Pick-A-Pay) loan and I'm still losing my home. Go figure!

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9:57 pm EDT

Wells Fargo bank ėrror by wells fargo checking

A Wells Fargo customer (not ME) deposited 3 checks into the bank (I did not write the checks or try to deposit them. This was just 2 other people, the teller wrote the wrong account # on slip & deposited the 3 checks into my account by mistake. I called after having found the error MYSELF, and they promptly withdrew the deposit. After a few days I received a letter that there were insufficient funds from one of the checks, so they withdrew it out of my account. I called for 5 days and got nowhere.

Meanwhile my Mortage was due. They finally Wells Fargo me to GOTO the BANK and return the letter that i received in the mail stating that there was insufficient funds. After they finally cleared it up, I got another letter saying the same thing and sure enough the amount was withdrew once again. I have had to spend about 8 hours total & 1 lunch hour going to the bank or being on the phone with Wells Fargo. From the tellers to the EXECUTIVE CUSTOMER CARE dept, no one could ever solve my problems.

After causing a scene at a bank branch I was told that they would temp put the money back in my account until the research could be completed. Its the least they could have done. So now I wait for MY FN money and have to eat the 8 hours plus that I spent fixing Wells Fargo error. I don’t work for Wells Fargo so how do I get compensated for that time? or who do I talk to to get someone fired.

I have been in the process of moving all of our banking out of Wells Fargo simply because I believe they are an overly huge corporation that has lost all site of “good” business and todays economy. Every time I turned around there was a new fee for something, they changed my checking account and now unless I meet this criteria I have a charge! I have never dealt with a company where you can talk to three different people and you consistently get three different answers.

I just paid off a HUGE amount of money was told everything was good so I closed my checking which was my link to all the other items. Come to find out today that they want $7.73 more on one of the loans but nobody could seem to figure that out the day we gave them the check.

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1:50 pm EDT
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Wells Fargo harassing phone calls on current loan

Over the life of the mortgage loan two payments were made several weeks late. Since then all payments have been made during the 15 day grace period and the loan is current . But every month we get 6 to 10 phone calls between the 1st of the month and 15th telling us we are past due. Every month the payment is made on time. I have called and complained and told the calls would be stopped. Nothing but lies. In fact i received two calls today. I have already closed all my other accounts with this bank and recommend no one every do business with them again. They are TOO BIG TO FAIL AND TO STUPID TO STAY IN BUSINESS.

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7:33 pm EDT

Wells Fargo double charged my bank account

I called customer service at approx 5:00 pm on 11/8/2011 and spoke to a “steve” as he refused to give me his last name I cannot provide it here. I explained that my account had been charged doubly for my monthly car payment as well as a couple of other credit card payments. I asked how this occured. He explaine that it was my fault in some detail. I explained what had occured when I was asked to go in and verify my bill pay set up when the switchover occured from Wachovia to Wells Fargo.

I explained that the dates were detailed on the page showing when a guarantor would receive payment based on my send date. I adjusted the dates to take into that account so I wouldn’t be late on my payments. Therefore I ended up double paying on my bills. I asked him why he hadn’t explained this step when he “told” me what I had actually done. He told me “rather impertantly” that it was a manual modification that I chose to do. I explained that based on what I was seeing on the screen and the dates being displayed that I didn’t think I had a choice.

He was rude and condescending in his tone and his manner. I explained that I would like his name and I wanted to close out my accounts if I couldn’t count on WF not to double charge me. He refused to give me his name at all and told me the call was being recorded. I said “good – then you should understand good customer service and that is when a customer ask you something such as your name or to speak to your supervisor that you should comply”.

He continued to run around in circles telling me that he would explain and answer my question … I said ok .. what is your name … this went on for some time and to no avail. He finally buckled and told me his name was Steve … again I asked for his last name and/or his supervisor. He continued to circle around the question and was extremely rude. He finally told me he would get a supervisor … that took quite a bit of time. A gentlemen came on and in a very deep tone said … something to the effect of … “yes … can I help you”.

I began to explain about the bill pay miss understanding and got only a couple of sentences in and I was cut off. The loud beeping in my ear was the signal that your organization has some very poor customer service. So this “Steve” was incredibly rude … I truly believe that the supervisor “whom did not give a name” was a fake. I will be taking my business elsewhere as soon as I can. I am very disappointed in your organization and most importantly in your shoddy customer service.

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Sam124
, US
Sep 16, 2017 9:00 am EDT

Worse customer service

Wells Fargo Customer Reviews Overview

Wells Fargo is a financial institution that has been in operation for over 150 years. It is one of the largest banks in the United States and offers a wide range of financial products and services to its customers. The bank has received mixed reviews from its customers, with some praising its customer service and others criticizing its business practices.

One of the positive points of Wells Fargo is its extensive network of branches and ATMs, which makes it easy for customers to access their accounts and conduct transactions. The bank also offers a variety of checking and savings accounts, credit cards, loans, and investment products that cater to different financial needs.

Another positive aspect of Wells Fargo is its online and mobile banking services, which allow customers to manage their accounts from anywhere at any time. The bank's website and mobile app are user-friendly and offer a range of features such as bill pay, mobile check deposit, and account alerts.

Wells Fargo has also been praised for its customer service, with many customers reporting positive experiences with the bank's representatives. The bank has a dedicated customer service team that is available 24/7 to assist customers with their banking needs.

However, Wells Fargo has also faced criticism for its business practices, particularly in relation to its sales practices and the opening of unauthorized accounts. The bank has been fined by regulatory authorities for these practices and has faced public backlash as a result.

Overall, Wells Fargo is a reputable financial institution that offers a range of products and services to its customers. While it has faced criticism for its business practices, the bank has also received positive reviews for its customer service and convenience.

Wells Fargo In-depth Review

Overview: Wells Fargo is a well-established and reputable bank with a rich history in the banking industry. As one of the largest banks in the United States, it has built a strong reputation for its financial services.

Services Offered: Wells Fargo offers a comprehensive range of banking services to cater to the needs of individuals and businesses. Their services include personal banking, business banking, loans, mortgages, and investment options. Whether you need a basic checking account or a complex business loan, Wells Fargo has you covered.

Accessibility: Wells Fargo ensures that its services are easily accessible to customers. With a vast network of physical branches across the country, customers can visit a branch for in-person assistance. Additionally, Wells Fargo provides online banking and mobile apps, allowing customers to conveniently manage their accounts from anywhere. Their customer support channels are also readily available to assist customers with any queries or concerns.

Account Options: Wells Fargo offers a variety of account options to meet the diverse needs of its customers. From basic checking and savings accounts to specialized accounts for businesses or students, they have a range of options to choose from. These accounts come with different features and benefits tailored to specific customer requirements.

Fees and Charges: It is important to consider the fees and charges associated with banking services, and Wells Fargo is transparent about its fee structure. While there may be account maintenance fees and ATM fees, Wells Fargo provides detailed information about these charges, allowing customers to make informed decisions. It is advisable to review the fee schedule to understand the costs associated with specific services.

Interest Rates: Wells Fargo offers competitive interest rates for various types of accounts and loans. By comparing their rates to industry standards and competitors, customers can assess the value they receive. It is recommended to explore the specific interest rates for different products to make informed financial decisions.

Customer Satisfaction: Customer satisfaction is an important aspect to consider when choosing a bank. Wells Fargo's customer satisfaction can be evaluated through reviews, ratings, and feedback from its customers. While there may be positive experiences, it is essential to consider any negative feedback to gain a comprehensive understanding of the bank's performance.

Security Measures: Wells Fargo prioritizes the security of customer information and implements robust security measures. These measures include encryption, two-factor authentication, and fraud detection systems. By employing these security measures, Wells Fargo aims to protect customer data and prevent fraud.

Financial Stability: Wells Fargo's financial stability is a crucial factor to consider when entrusting a bank with your finances. With a strong credit rating, profitability, and a proven ability to navigate economic downturns, Wells Fargo demonstrates its financial strength and reliability.

Community Involvement: Wells Fargo actively participates in community initiatives, philanthropy, and corporate social responsibility efforts. Their involvement in such initiatives showcases their commitment to making a positive impact on society and supporting the communities they serve.

Additional Features: In addition to their core banking services, Wells Fargo offers various additional features and benefits. These may include rewards programs, financial planning tools, or educational resources. These additional features enhance the overall banking experience and provide customers with added value.

Comparison to Competitors: When considering Wells Fargo, it is important to compare its services, fees, interest rates, and customer satisfaction to its major competitors in the banking industry. This comparison will provide insights into Wells Fargo's competitive advantages or disadvantages, helping customers make an informed decision.

Conclusion: Overall, Wells Fargo is a reputable bank with a wide range of services, accessible channels, and a commitment to customer security. While it is important to consider fees, interest rates, and customer satisfaction, Wells Fargo's financial stability and community involvement are notable strengths. Potential customers are recommended to thoroughly evaluate their specific banking needs and compare Wells Fargo to other competitors to make an informed decision.

How to file a complaint about Wells Fargo?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The type of service or product you were using from Wells Fargo.
  • Specific issues with account access, transaction problems, customer service interactions, or any other grievances.
  • Chronological order of events, including dates and times, if possible.
  • Any communication with Wells Fargo representatives, including phone calls, emails, or in-person visits.
  • How the issue has personally affected you, such as financial loss or stress.
  • Steps you have taken to resolve the issue and Wells Fargo's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information like social security numbers or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Wells Fargo on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Wells Fargo.

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Contact Wells Fargo customer service

Phone numbers

1800 869 3557 +1 (800) 378-0575 More phone numbers

Website

www.wellsfargo.com

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