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4.4 7548 Reviews

Wells Fargo Complaints Summary

624 Resolved
1094 Unresolved
Our verdict: Engaging with Wells Fargo, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Newest Wells Fargo reviews & complaints

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11:32 pm EDT
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Wells Fargo hard hold (10 days) on college check

I took my daughters college check into the branch to cash it and was advised that because I had more than 3 overdraft charges on my account in the past 12 months that and "extended" hold would be placed on this check. PATHETIC! The check cleared in 72 hours and Wells Fargo continued to earn interest on MY daughters money! Called customer service and was treated like a low class piece of trash by a supervisor! This type of business practice is UNACCEPTABLE!

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4:45 pm EDT
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Wells Fargo not honoring their own checks

For the past 2 years Wells Fargo has been charging me $7.25 to cash my monthly insurance check that is written by one of their client accounts. As of yesterday they told me they could no longer cash these checks because their policy changed 2 weeks ago. The new policy told to me by management but not shown to me by any form of documentation states that non-customers can no longer cash checks over $750.00 even if its written from their bank. I was told I would have to open an account and deposit over half of the check to get any cash back. My husband has an account there, before they told me I could not sign my checks over to him but since he did not accompany me this time they said that I would have to sign my check over to him to get half of what the check was written for. A non- manager employee of the bank then came over to the desk to inquire why I was being hassled & the manager informed him of this "new policy" since he had never heard of it before. I have dealt with this manager on several occasions she is always looking for a reason not to cash my check by making me wait long periods of time while she helps customers who where in line behind me first. I am disabled with a severe spinal condition that keeps me from standing too long. I usually don't use my wheelchair in situations that are supposed to be in and out. The complaint I am making is the branch in the Tom Thumb on Legacy rd. Plano TX. I usually get less hassle from the branch at 121 & Custer (who will provide a chair for me if their is any delay) but they close at 2pm on Saturdays and half the time my check arrives later on Saturdays. It is a hassle to drive out of my way to the legacy branch only to be turned down because the manager is in a bad mood or hasn't made her new accounts quota.

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10:39 am EDT
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Wells Fargo hard hold on my account

I have payroll draft to my checking account. Wells Fargo froze my account with money to settle a over draft payment then sent my payroll check back out of one account then kept the other job payroll check in a separate checking account with a freeze on it also. I call Loss prevention they stated that they were recording the call. The next day I go into the Branch and they tell the Teller that they never spoke to me. Loss prevention has access to all my money why are they taking so long to do what they have to do.

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Sharron Hoskins
, US
Apr 14, 2020 8:59 am EDT

I transferred money into my Wells Fargo acct using Wells Fargo to transfer funds my non-Wells Fargo bank and it's going on day 5 and it is still showing pending in my Wells Fargo bank! I've called serval times only to be told "it should show in your acct today, " a couple of agents told me to call my other bank! This is a nice amount of money that I have no access to! Why would I call my other bank when it shows the money left my acct 5 days ago! I'm very upset that WF keeps telling me it will show up and my other bank showing the money left my acct! I called one time and the agent said he could cancel the transfer and the money would go back to my non-WF acct. I said NO because it would be my luck that cancellation would cancel everything including all my money and it won't appear in either acct! At this point, I'm thinking I'm going to change my bank! This has caused a hardship on me. I live in Hawaii and there are no mainland banks here only Hawaii banks...which sucks! So, it's not like I can walk into WF to take care of this in person. This has been a nightmare!

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5:32 pm EDT
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Wells Fargo business office unreachable

I recently paid of 1300 dollars from this credit card due to the advice of my Refi advisor to have my home refinanced. He suggested i paid this off and get a letter or statement from the bank that shows the balance paid off that had my full account number on it.
I then called customer service and asked if this was possible. the younglady informed me that although they could not print anything for me with a zero balance that a statement would print (my next one happend to be october 14th of 2012) and it would show the zero balance.
I then asked in order to cover all of my bases if they could send me a zero balance letter that also included my full account number, my address my full name etc...
i was then provided a fax number to fax my request to.

I then called back a few days before the statement was to be printed to ensure they would be printing a statement and was in formed that due to the fact that i had NO BALANCE the statement would not automatically gernate (wich i was told the oposite previously). I then asked about the zero balance letter and was then informed that once my fax was received they would take up to 30 business days to process this request.
I then asked if i could speak with the billing departmnet and was told they do not speak to customers.
I then asked why and she simply said that it was at their request not to speak with customers. I asked how they did business when someone had an urgent matter.
I can assure you if i OWED them money or was VERY late on a credit card payment the business office would be on the phone with ME in order to Collect.
this is completly unprofessional not being able to speak with someone in the billing department to get this cleared up in a timely manor.
its only a letter/statement. it does NOT take 30 days to write a friggin Zero Balance letter!

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JHayes
Rogue River, US
Sep 01, 2012 4:42 pm EDT

I was charged interest on a credit account that I paid off 10 days before the due date...I was told that the bank account I used to pay off Wells Fargo was closed...this is not true...I called my bank and they told me my account is open and I am in good standidng with them...Wells Fargo will not accept this and said I should have spoke to a rep. when paying off my account instead of using automated service. Now I am in a situation of having to pay over $400.00 in interest charges because they say I tried to pay them off with a closed account...and they are even charging me a late fee of $25.00. I have made payments on this account for over a year with the understanding that if all payments were made on time there would be no interest charged if I paid the account off in 6 months...I did...and now they are using the excuse I paid with a closed bank account. I am very upset by how they have handled by calls to them..they insinuated that I was lying. I will continue to try and get this resolved...I will never do business with Wells Fargo again.

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9:20 am EDT
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Wells Fargo refinancing scam

Be aware of Wells Fargo Mortgage refinance practices! They even screw their current customers they just don't care.
I have been Wells Fargo Mortgage customer for 6 years and have a +300K mortgage with them in New Hampshire.
Recently the local office in Bedford, New Hampshire contacted me regarding the HARP refinance option and offer a 1-2-3 Refinance at no cost to me since I was already a current customer. I decided I could save $400-$500 a month on my mortgage by refinancing at a lower rate, hence it was a no brainer. Ha Ha 1-2-3 more like Hassle Hassle, Lying Lying and Dumb Dumb.
After completing and providing all the forms, their underwriters start asking for stupid things in hope of disqualifing us for a refinance package(such as did you ever live in, do you work at this location, etc...). Obviously anyone who can pull a credit report can see where I live and where my income and expenses. Apparently not these clowns at Wells Fargo they apparently are now requiring proof to continue paying my mortgage(which by the way has never been late for 6yrs) and now want me to come to the signing if approved with $8-$10K in cash. So much for a 1-2-3 refinance, I basically told them to go fly a kite and they can kiss my ###. In addition I am filing a complaint with NH State Attorney;s office regarding Wells Fargo Mortgage practices in the New Hampshire which by the way they are extremely interested in. In addition I will reached out to my Senator since HARP is a government initiated program have them investigate Wells Fargo Mortgage practices in this state.
Bottom line, stay away from Wells Fargo Mortgage and if you are unlucky like me to currently have a mortgage with them try to refinance with another company.

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Sandra McG
Germantown, US
Jul 31, 2012 9:44 am EDT

We were offered a job opportunity in Memphis TN while living in Pennsylvania. The relocation department had a relationship with two banks one of which was WELLS FARGO - so we chose Wells since we had heard of them and the other was a local bank. We are seriously disgusted with wells fargo mortgage company, our settlement was pushed from June 28th to the 29th and then to Monday July 2 due to "processor mismanagement" and advised we would be receiving a gift card to offset the costs incurred for the loss of movers/ family etc after relocating from PA to Memphis - Now we were advised NO GIFT CARD would be given since it was PROCESSOR MISMANAGEMENT? What? We are so upset at how this company who supposedly prides themselves in excellent customer service now can't follow through and deliver on a simple gift card after causing us so much stress in what should have been a happy occasion!

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Bob Licause
Key Colony Beach, US
Jun 27, 2012 8:06 am EDT

Now that Barclays bank has been punished and fined for falsely adjusting the LIBOR rate which cause Wells Fargo to increase my monthly payment. They shoud be forced to refund those extra charges and to adjust my mortagage rate back to or less than it was

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12:16 pm EDT
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Wells Fargo won't defer payment

I asked for a deferment due to moving my daughter from TX to TENN due to her having Rheumatoid Arthritis and she had to quit working and file for disability...Also I've been out hundreds of dollars for medicines until she got approved for medicare! These reasons did not fall in their guidelines to be approved so now instead of paying 25 fee for deferment I'll be paying my LAST 9 payments LATE with a late charge n bad credit reported! Thanks for not helping a loyal customer of 6 years...needless to say I will NEVER finance through them again!

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Bud-D
, US
Jan 27, 2017 1:22 pm EST
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Wells Fargo will make more money off of you being delinquent versus giving you a deferment. I was on FMLA from my job for medical disability for a couple of months. I called Wells Fargo and asked for a deferment and they advised me they do not give deferments for any medical hardships or for any medical issues. I advised them that while I am out, I do not make a paycheck. They asked how much I have spent out of pocket and corrected them, its not what I am spending on medical reasons, I am not making any money so the money I have will go to treatment until I return to work. Since auto loans are mostly all Simple Interest Loans, the lenders make less money when you pay on time or before you are due. However, every day that you are delinquent you are accruing additional interest outside of the interest already worked in to your contract. In addition to that you also accrue a late fee. So if you are late 10, 15, 30 days by the time you make you payment Wells Fargo and other lenders make more money off people being continual debtors by not helping them with a deferment. If they help with a deferment and extended one or two monthly payments they will make a little money but not much and by helping you they shoot themselves in the foot since they now know you will be able to pay on time going forward for the duration of the loan versus not helping and causing you to be delinquent month after month. Ask your lender what your daily Per Diem is, if its more than $5/day you need to refinance or trade your vehicle in. This is how they take advantage of you. I have seen some daily Per Diem's at $20/day and multiply that by how many days each month you have been delinquent and you will see just exactly how much you will owe at the end of your contact. So since Wells Fargo did not help me I filed a complaint with the CFPB (Consumer Finance Protection Bureau), the BBB and the FTC. If CFPB gets enough complaints against Wells Fargo they will go in and regulate. Since my complaint I have called back to ask for a deferment again and advised I am back to work and now they have flagged my account since complaining against them and are making only me wait a week for an answer, check with my employer to see if I am now back to work, checking my income level, etc. This isn't their normal course of action when applying for a deferment so once again they are discriminating against me and anyone with medical issues that temporarily caused them not to be able to work. We all need to spread the word of this criminal enterprise and seek a class action lawsuit against Wells Fargo!

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Mathematica
, US
Feb 11, 2013 6:20 pm EST

While I couldn't say why they refused this deferment, I can say that a lot of people could lose their jobs if they gave you a deferment against the rules. It's probably because it was someone else's expenses you were paying, which technically is discretionary.

See if you can change your due date, it might be almost as good.

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8:19 am EDT
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Wells Fargo customer service

We bought furniture through American Furniture Warehouse in Fort Collins, Colorado using Wells Fargo Financial. As a state employee, I only get paid once a month so I paid the Wells Financial bill once a month and figured out that I needed to double pay one month to catch it up and then set it up to automatically pay at the first of the month from there on out. I stupidly didn't look at a statement again for quite awhile. Apparently, my double payment all went to interest and so didn't help me at all and so I was late all year being charged a $35 late fee each month. When I figured out, I tried to call them but there is no way you can actually talk to a real person. The phone numbers on the statement for customer tell you to go online. Even American Furniture has no phone number for anything other than the numbers I already have which is ridiculous given the money they must help Wells Fargo make. My interest rate jumped to 24% so I am raising another credit card limit at my credit union to just pay them off and am writing letters to the Better Business Bureau and to the three credit reporting agencies. I have to wonder if Jake Jabs at American Furniture isn't a shareholder at Wells Fargo as well!

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Joe1950
Michigan Center, US
Apr 25, 2013 4:37 pm EDT
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We bought furniture through Vermulens in Jackson, Mi. One of the pieces had to be ordered. Once the piece came in I paid cash instead of putting on the Wells Fargo account. The furniture store added it anyways to the account.Wells Fargo created another transaction. Vermulens caught their mistake and applied for a credit to the account.Instead of applying the credit to the proper transaction, Wells Fargo applied the credit to the original balance. By doing this it has raised the minimum payments. In the past three weeks I have been on the phone trying to get this corrected. Today I called again, asking for a supervisor The operator had an attitude, and would not let me talk to a supervisor and stated I have to pay the minimum payment even though it is Wells Fargo mistake. I am flatly refusing to make the additional payment and if any type of charges are added I will file a claim in small claims court and turn it over to the AG of the state I live in.

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Rob566
Johnstown, US
Sep 20, 2012 10:50 am EDT

Really do not need to have a basis to contat the AG. If there is some sort of issue with the institution, then it can be investigated by that office. It is often the only protection against businesses. I'm not an attorney, nor do any of us know the full story. But if the person was truely wronged, let the AG deal with it.

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Rob566
Johnstown, US
Sep 20, 2012 10:39 am EDT

Two words, attorney general. Call your state AG consumer affairs division for help.

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1:15 pm EDT
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Wells Fargo harassing

I am 1 month behind due to my loss of work and husband out of work on short term disability. We get back to back calls all day. If I finally take the call they are so rude and will not work with you at all. Now the other day they sent someone from a company called GPS.
guardian portfolio services) I will never use wells Fargo again

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Wells Fargo refinance problem

Today is Sept.13, 2012 and still filling out paperwork for a refinance with Wells Fargo online. On May 1, 2012 my husband filled out an online form to refinance a second home in Ocean City, NJ. After receiving 3 calls from different agents all offering different rates (4.5%, 4.25% & 4%). How could that happen? We currently have a mortgage with Wells and have paid off our primary residence with Wells Fargo also. Our current interest rate 6.25%, the rate that we are trying to get reduced to is 4% which we locked in at on May 1, 2012. Filling out paper after paper and sendng faxes. Our credit report came back in the 800's, no credit card debt, no car loans everything seems good. Received call end of June the agent got fired that was handling our loan, got new agent. Now she needed information all over again, she assured us all is good just waiting on our Flood insurance to be approved. Now we are approaching the 90days that we are locked in for Aug. 1. Got another call had to increase my interior condo insurance to 75% of value of my home value. Then told I had to increase my flood insurance too. Yes this is a condo at jersey shore but is a 3-unit building. Today is Sept 13, 2012 and received another call that they have to run our credit again and get our employment tax records. They said because it is past 90days, they have to redo paper work. I believe they are giving us the run around because with the lower rate we would lower our payments $500.00 month=$6000year. I just want a answer if they will or will not approve it. We will take our business elsewhere.
Any thoughts or advise please.

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5:59 pm EDT
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Wells Fargo racist racism racial profiling harassment bad poor customer service

Wells has been sued 175 Million for making racist "ghetto loans" and taking advantage of low income people of all races. 
I had a very strange and what I feel was a racist experience with Wells. I opened an account online and deposited 20, 000.  A month later, I  went into the branch and tried to do some basic banking . I made a deposit and was instructed that I could not make a deposit without a special stamp costing over 30.00. I was asked to leave the line and basically forced to speak with a new accounts banker. She interrogated me as to why I had so much money.  20, 000 is not a fortune and In my case represents a fraction of my assets. She keep staring at me while asking personal and business questions. A few days later, I received a letter saying my account was going to be closed. Wells said "we made a business decision" . This was after begging me to do bill pay and to set up direct payments. They also repeatedly called to set up a merchant account for my business. I'm so happy I did not do anything with them. Everything was great until I went into the bank. I'm a professional, clean cut business owner and I was changing from Charles Schwab bank simply because Wells has more branches. Wells offered no reason except "a business decision" Another aspect that seems strange is that when I called about the "closed accounts" every customer service person was extremely rude. I'm sure my account was "coded". At the time of this writing, Wells does not want to give me a time frame of when they'll return my money.  After that experience, I opened a Chase account and couldn't be happier. I visit all of the local branches without issue.  

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Wells Fargo they treat you as if you are a felon

My wife and i needed a paper notarized and took it to our bank that we have been at for years and have a car loan with, when we took the paper to the bank to have it notarized and ask the teller if a notary was one duty she look at us like we were their to rob the bank.my wife asked again for the notary she said what do need one for so my wife showed her the paper she took it from my wife and read the paper and said wait a minute and she will check and see if one was their, then another lady comes up reads the paper and decided to notarize it took our finger prints for a mortgagor affidavit never in my life did i have my finger prints taken just to have a paper notarized.Maybe i should take their finger prints when my wife and i deposit or money in the bank. The banks are sure getting to be a pain.

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Paws Barkley
, US
Jun 06, 2016 10:26 pm EDT

Why, exactly, is it that Wells Fargo cannot notarize documents of the type you listed? Not that I don't believe you but, no, in fact, I don't believe you.

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Darisan
, US
May 22, 2016 5:50 am EDT
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I wonder how from one look the teller gave you, you got oh she's making me fell like I'll rob the bank. WTH! The teller looked at your document to see if their notary will be able to notarize it. Wells Fargo can't notarize certain documents like wills, deeds, trusts or POA docs. In fact a notary can decline notarizing a document even if they are at a bank or on the streets. So in order for you not to wait in vain she ASKED your "what do need one for"? According to what you wrote. Your wife didn't answer oh it's for a mortgagor affidavit, your wife just gave her the document, that's why the teller had to read it and see what It is for. Like one of the logical comments said. The notary journal has a space for a fingerprint. The notary can decide whether or not to take fingerprints in their journal to be safe. Wells Fargo can not mandate that. I wonder how was the bank a pain? You didn't have to wait in the lobby for a while, the teller called a notary to the window to help you. This sounds like you were the pain.

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CNaylor
Arcadia, US
Sep 05, 2014 2:55 pm EDT

Some states require a thumbprint in the notaries journal for certain documents. However it is a National Notary Association best practice to take thumbprints on all notarizations. Why? To prevent fraud. How? Most criminals won't leave a thumb print willingly behind, but someone who is making a lawful transaction has nothing to worry about. The notary doesn't have a personal need for your thumbprint, it's there for the courts if someday there is an issue with the transaction recorded in the journal. In other words it's there for your protection. Whether it be to incriminate a fraudster, or provide support for your claim that you did in fact sign something when another party questions it.
I don't work for Wells Fargo, but I've been a Notary for over 15 years. WFB is just following a best practice of the preeminent Notary association in the USA.

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Wells Fargo property loss

I am so disappointed with Wells Fargo over the way that they are handling my property loss claim.
I filed an insurance claim with AAA over water damage caused by my AC unit on August 12, 2012. On 9/30/2012, my 17, 000 claim was settled and I received a check for 12, 000 after an emergency crew was paid. AAA addressed the check to Me, my wife, and Wells Fargo. That same day I took the check to Wells Fargo for endorsement and they told me they could not because of the large amount. I had to call the home mortgage department and have them endorse it. The home mortgage department said that they could not endorse it either because the loss totaled over $15, 000 and that it was going to be a monitored claim, requiring me to mail the check and them disbursing three separate payments after I sent a contractors bid, receipts for material and labor, w-9 tax forms, inspections, and a whole lot of other red tape.
The agent on the phone was very helpful and told me I could avoid all of that by writing a letter of request to release the check, but that it would take 3-5 business days before a response. Because of the three day weekend I got my response today (9/7/2012). The response was denied because there was an issue over lead. The emergency crew detected lead in an old layer of paint on my walls and AAA had to hire an abatement crew to remove the bottom portion of three walls that got wet.
I explained to the agent that the lead issue was not relevant because the abatement crew had already been paid and before they removed their containment, they tested again for lead and the second results came out negative. My wife and three children have been living in the house for the past three weeks, so what is the issue? The agent stuck to her guns and asked me “are you going to mail the check or not? I told her not, and asked for a manager. She took my phone number and told me to expect a call back within 48 hours.
I decided to prepare for another denial and read the terms of the monitored claim. Under a monitored claim you are allowed to sub-contract, but conveniently for Wells Fargo, they do not have those forms available online. I called back and asked how I can get those forms and another agent told me that they need to mail them to me, 7-10 business days! I thought to myself, when Wells Fargo was created over a 100 years ago, that’s how long it took to deliver documents by horse. How is that possible?
Long story short, Wells Fargo is a real piece of work. I understand there is a lot of fraud by people who take the money and abandon their house, especially in this housing market, but come on. I am up to date on my payments, I have some equity, and I am in good standing with Wells Fargo. Like other Big Businesses, Wells Fargo has lost touch with its people and needs a wake up call. If at all possible, avoid Wells Fargo until they fix their ways.

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Jlawlaw
, US
Nov 14, 2012 4:56 pm EST

My water claim happen May 5, 2012 and I'm still waiting on a check that I can cash. My contractor is a idiot and had to fire him so they are holding the money until he signs a waiver of lien. I've sent two certified letters and I guess now I will have to file a small claim suit against him. I"ve never seen such BS in my life.

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Wells Fargo unauthorized withdrawl of money

On 8/31 I went to trade my car in, we had to call WFDS for a payoff. The girl told me that they could not give that to me until I made my payment. I told her that I was sitting in the car dealership and that if the deal did not go thru, I would call them back to make the payment. The salesman had to get on the phone and she got nasty with him, he eventually had to speak to a supervisor and got the payoff. Well, the deal went thru and all was fine. I noticed in my account today that they drafted the payment (plus $6) without my authorization, when I called them...of course they were nasty (as usual) and he told me that I did give authorization on the 31st. I'm so frustrated because they drafted my account to zero! I wish I could afford an attorney to sue them, it's illegal what they have done!

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Wells Fargo escrow account

I faithfully have my mortgage and escrow drafted each month to Wells Fargo. My home owners insurance recently billed my bank and Wells Fargo did not pay the bill but allowed it to lapse. Wells Fargo then bought insurance and charged me $130 (one month) from my escrow account. My home owners insurance furnished proof that they sent the bill ahead of time, but still Wells Fargo will not return the funds they took from my escrow account. What I can I do. I have exhausted the channels with Wells Fargo. The strange thing is that I have large savings accounts with them.

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Wells Fargo Sucks!!
, US
Sep 07, 2012 7:30 pm EDT
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I am having a similar issue with Wells Fargo. My problem is that my original insurance company discontinued the product I had. The first notification I received was from Wells Fargo telling me that my insurance had lapsed, after the fact. I immediately called Wells Fargo to find out why it had lapsed because my funds are escrowed with my payment. After researching, they found out that my insurance company didn't offer the product any more. I found a new company right away. I got billed $149 for the lapse by Wells Fargo. They are telling me that my old insurance company should have notified me, but I never got any notification from Wells Fargo or my insurance company until after the fact. I do not understand why I am being penalized when I did what I was supposed to do. It seems to me that either the insurance company or Wells Fargo dropped the ball by not notifying me ahead of time. Wells Fargo says its the insurance companies fault and of course I told them to bill them the $149 then. Anyway, good luck with trying to get your money back. I filed complaints last week with the Better Business Bureau and the banking commission in my state. My next step will be to write a letter to my congressman seeking assistance in the matter. All I know is I paid Wells Fargo like I was supposed to. I entrusted them to make sure it got where it was supposed to go which apparently was a mistake.

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Wells Fargo - car loan

I purchased a vehicle which I financed through Wells Fargo Dealer Services. With $3400 remaining on the loan, the car engine blew up while driving to work. I called Wells Fargo Dealer Services and told them the location of the vehicle. They told me they would get someone to pick the car up. Unbeknownst to me, the car was left on the side of the road for 2...

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Wells Fargo don't trust wells fargo

I have had wells fargo business and personal checking accounts for three weeks, I have had serious financial loss due to the fact that on two occasions, a week apart, I presented a check drawn om my wf business account, I presented id and swiped my debit card, before the teller could count out my cash, I presented her with a personal checking deposit slip, so I cashed a check and deposited cash, each time I received the appropriate receipts, last friday though, I further asked (Just to be sure) what is my balance after the cash deposit, the receipt was given and I left. On saturday my online wells fargo account showed a debit from both my business and personal checking again. Never trust a receipt from wells fargo bank, it is meaningless. Today I closed all my accounts, it took hours to finally get my money returned. Stacy taub is the branch manager at the 50 s. W. 84 avenue plantation, fl. 33324, once she corrected the problem the first week my account was opened, I though it would be smooth sailing, not at all, now the plantation police, the florida states attorney, the bbb, and the federal trade commission are all involved, I am sure many other unsuspecting depositors probably already know, customer service is a joke at wells fargo bank, in person, or on the phone, not one person I spoke with and I must say it was dozens and dozens, all robots, programed to read off a screen, no decision making ability or common sense, actually sheer incompetence! Wells fargo bank owes me $90.00 for all the check and stamp orders. Wells fargo bank makes your small business completely stop while you spend hours trying to fix an incompetent staffs mistakes. Wells fargo bank is a joke, stacy taub is worthless as a manager and you should tell everyone you know: dont bank a wells fraudo bank!

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Prettygrl
Apop, US
Nov 02, 2012 12:23 pm EDT
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Wells Fargo has refused to release merchant's for one week even after the merchant's have called and faxed them release forms! I have been given the run around for a week and no release of my funds. Conflicting stories from every WF representative, these people don't even have a clue with their fancy computers no one documented any of my calls except for the complaint department whom in the end stated that they could not file a complaint for the funds while they where in a pending status...### and utterly useless personnel! I had been with Wachovia until thee take over by WF, now I'm closing my accounts and will recommend everyone I know to do the same. Go Credit Unions! CG of Miami, FL

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Wells Fargo dishonest

I am at a loss for words to describe the dishonest practices of Wells Fargo Home Mortgage.

I like many American's has fallen on hard times.

I fell behind on loan over past year but never more than 3 payments.

I contacted Wells Fargo making homes affordable department and was working with Dave Hunt in a loan modification department to help me stay in my home.

On June 1st 2012 my electronic payment was sent and received by Wells Fargo for 1608.00

They placed money without informing me in suspend account because they started active foreclosure May 31 2012. Their billing cycle said that put me at over 90 days past due. I did not find out until after another payment was July 1st that house was in active foreclosure when I received letter from an attorney. I went mad trying to figure out why I was being foreclosed on and why I was now more than 120 past due when I knew I was only 3 payments behind. On July 15th and many phone calls they sent back Junes payment but kept Julys in suspend account and demanded 8500 in past amount due and attorney fees. I made many calls to find out why I was not being helped for loan modification and why if they did not accept my payments they did not contact me sooner or return payments in timely manner. On July 27th they had a photographer at my house taking pictures and when I called was told if I did not pay 8500 by cashers check to attorney by Aug 1st they would put sell date on my house. I had no options and borrowed money from family member to save my house until I could be approved from home loan modification. On Aug 31 attorney received my payment and on Aug 8th 2012 I received full packet from Wells Fargo approving and outlining a home modification plan that I immediately called and accepted. They dropped interest rates from 5.7 % to 4.5% and reduced payment from 1608 to just about 1200 a month for remainder of loan. It did not say anything about payment I made for 8500 on July 31st. On Aug 14th after several calls I was informed they rescinded modification because I paid it out of foreclosure. They were smug and said to my branch manager at local Wells Fargo branch that I did not read small print. They promised they would look into solution and get back to me. That was on Aug 14th 2012.

What should I do?

Sincerely,

John Duran

[protected]

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Wells Fargo missing money

I had $300 turn up missing from my Checkings. When I called W. Fargo they said that someone had charged my Check Card . They told me I would have to file a theft report, which I did, and they said the $300 would be returned. About 30 days later W Fargo took the 300 back and told me they thought I was lying! I filed an appeal and they gave me back the 300, again, a second time! About 2 months later I received a letter which said that they had decided in my favor and I would be able to keep the money. 15 days later 400 disappeared out of my account ! I am going to get another bank next month. I swear that this is a true story. I am 60 yrs old on a military disability retirement . I saw the above letters about Fargo and I wanted you all who read this to know my story.

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Update by Bob_2000
Aug 23, 2012 5:37 am EDT

Because Veterans who are Americans and are 60 years old are credible, duh.

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Wells Fargo insurance check

I got a check from my insurance company for damages to my house from a recent hail storm. The check requires endorsement by me and Wells Fargo (my mortgage company). When I called Wells Fargo, they told me I had to turn the check over to them and THEY would disperse payment to my contractor(s). Thinking the money was mine to deposit, I paid my licensed contractor when he completed the work and now that I can't deposit the check, I am broke! I called the contractor and he has already deposited the check. He said Wells Fargo is notoriously bad about dispersing payment and if he knew they were my mortgage company, he would not have worked for me. I want the check released to me IMMEDIATELY so I can put it in my account and be able to use that contractor to complete the work.

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FEDUPOFWELLSFARGO
Miami, US
Aug 29, 2012 12:26 pm EDT
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Wellsfargo and its officer and bankers are nothing different than WallStreet guys, except lower in the ladder. Wellsfargo main interest is business, racking fees no matter how, and as to loaning money, even with the bailout they got, it isn't happening.
I called an officer Steven Anderson in the downtown area. Boy did I get the fifth degree when I called in to ask that a check that was being presented today be paid, even if it was short of dollars. Wellsfargo gets a direct deposit every two weeks in bank, that they wouldn't be out of the money. Also avoid the extra fees I would incur if check was returned. Well, not only did I waste my time, but he managed to get out of me everything he wanted to know -- what I own, if I drive, if I work, if that, if this... He was as tough as nails. He went on to offer a $3, 000 loan. $3, 000? What a ripoff in the name of doing business! STAY AWAY FROM WELLSFARGO. It's not a reasonable and reputable bank. Reminds me to every bank that has folded!

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FEDUPOFWELLSFARGO
Miami, US
Aug 29, 2012 12:19 pm EDT
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Wellsfargo is an extension to WallStreet fat cats addicted to money. They do anything to rack fees.

Light Coldie
Light Coldie
Biloxi, US
Aug 14, 2012 5:45 pm EDT

maybe tomorrow i will

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7:38 pm EDT
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Wells Fargo will not let my uncle access his account when he goes to his own branch!!!

My uncle, upon presenting himself to the bank with his attorney present, was not allowed access to his account. He was refused because they are praying that my uncle die soon and then they will keep his money! We are not talking the average senior citizen's account here, we are talking millions of dollars! He is not allowed to access his money because he is 86 years old! They think obviously he has lost his mind! How many supreme court justices are at least 85 or older?; how many judges in the appellate court? How many judges in the supreme and municipal court systems? They are fundamentally saying, "if you are 86, you must be demented and don't have a single sane marble rolling around in your head. " an employee of wells fargo is charging my uncle has dementia so that he cannot fire her and invalid the trust that she had him sign, while tapping her foot, and saying, "i have to leave town, you are making me late and I need you to sign these now!" without an attorney present. She has harassed him and sent the police and social services to his home; is challenging his new trust with the community foundation, a long-standing los angeles tried-and-true institution, in favor of a trust controlled by a wells fargo employee and will make her very, very, very rich for the rest of her life! No wonder, wells fargo is fighting! But, when in america, when you walk into your own branch, you cannot withdraw a singe penny to pay your bills, you can't write a check on the accounts because they have been frozen by a wells fargo employee on a wells fargo account! Since when can an employee of your own bank branch terrorize you, threaten you will thrown out of your home and put in the nut bin, and terrifying a life-long los angeles resident, a korean war veteran with 2 purple hearts, and an 86 year old man with a severe heart condition. This is wrong on so many levels it is unconscionable that wells fargo be permitted to do this. Shame on you wells fargo! You hate your customers - you take advantage of your customers - and you should really, really check out your freaking employees before they bring their existing clients that they have been robbing and abusing for years to your table. This is on you now. We are gonna go after you like wolverines! See you in court or at your parole hearings!

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Wells Fargo Customer Reviews Overview

Wells Fargo is a financial institution that has been in operation for over 150 years. It is one of the largest banks in the United States and offers a wide range of financial products and services to its customers. The bank has received mixed reviews from its customers, with some praising its customer service and others criticizing its business practices.

One of the positive points of Wells Fargo is its extensive network of branches and ATMs, which makes it easy for customers to access their accounts and conduct transactions. The bank also offers a variety of checking and savings accounts, credit cards, loans, and investment products that cater to different financial needs.

Another positive aspect of Wells Fargo is its online and mobile banking services, which allow customers to manage their accounts from anywhere at any time. The bank's website and mobile app are user-friendly and offer a range of features such as bill pay, mobile check deposit, and account alerts.

Wells Fargo has also been praised for its customer service, with many customers reporting positive experiences with the bank's representatives. The bank has a dedicated customer service team that is available 24/7 to assist customers with their banking needs.

However, Wells Fargo has also faced criticism for its business practices, particularly in relation to its sales practices and the opening of unauthorized accounts. The bank has been fined by regulatory authorities for these practices and has faced public backlash as a result.

Overall, Wells Fargo is a reputable financial institution that offers a range of products and services to its customers. While it has faced criticism for its business practices, the bank has also received positive reviews for its customer service and convenience.

Wells Fargo In-depth Review

Overview: Wells Fargo is a well-established and reputable bank with a rich history in the banking industry. As one of the largest banks in the United States, it has built a strong reputation for its financial services.

Services Offered: Wells Fargo offers a comprehensive range of banking services to cater to the needs of individuals and businesses. Their services include personal banking, business banking, loans, mortgages, and investment options. Whether you need a basic checking account or a complex business loan, Wells Fargo has you covered.

Accessibility: Wells Fargo ensures that its services are easily accessible to customers. With a vast network of physical branches across the country, customers can visit a branch for in-person assistance. Additionally, Wells Fargo provides online banking and mobile apps, allowing customers to conveniently manage their accounts from anywhere. Their customer support channels are also readily available to assist customers with any queries or concerns.

Account Options: Wells Fargo offers a variety of account options to meet the diverse needs of its customers. From basic checking and savings accounts to specialized accounts for businesses or students, they have a range of options to choose from. These accounts come with different features and benefits tailored to specific customer requirements.

Fees and Charges: It is important to consider the fees and charges associated with banking services, and Wells Fargo is transparent about its fee structure. While there may be account maintenance fees and ATM fees, Wells Fargo provides detailed information about these charges, allowing customers to make informed decisions. It is advisable to review the fee schedule to understand the costs associated with specific services.

Interest Rates: Wells Fargo offers competitive interest rates for various types of accounts and loans. By comparing their rates to industry standards and competitors, customers can assess the value they receive. It is recommended to explore the specific interest rates for different products to make informed financial decisions.

Customer Satisfaction: Customer satisfaction is an important aspect to consider when choosing a bank. Wells Fargo's customer satisfaction can be evaluated through reviews, ratings, and feedback from its customers. While there may be positive experiences, it is essential to consider any negative feedback to gain a comprehensive understanding of the bank's performance.

Security Measures: Wells Fargo prioritizes the security of customer information and implements robust security measures. These measures include encryption, two-factor authentication, and fraud detection systems. By employing these security measures, Wells Fargo aims to protect customer data and prevent fraud.

Financial Stability: Wells Fargo's financial stability is a crucial factor to consider when entrusting a bank with your finances. With a strong credit rating, profitability, and a proven ability to navigate economic downturns, Wells Fargo demonstrates its financial strength and reliability.

Community Involvement: Wells Fargo actively participates in community initiatives, philanthropy, and corporate social responsibility efforts. Their involvement in such initiatives showcases their commitment to making a positive impact on society and supporting the communities they serve.

Additional Features: In addition to their core banking services, Wells Fargo offers various additional features and benefits. These may include rewards programs, financial planning tools, or educational resources. These additional features enhance the overall banking experience and provide customers with added value.

Comparison to Competitors: When considering Wells Fargo, it is important to compare its services, fees, interest rates, and customer satisfaction to its major competitors in the banking industry. This comparison will provide insights into Wells Fargo's competitive advantages or disadvantages, helping customers make an informed decision.

Conclusion: Overall, Wells Fargo is a reputable bank with a wide range of services, accessible channels, and a commitment to customer security. While it is important to consider fees, interest rates, and customer satisfaction, Wells Fargo's financial stability and community involvement are notable strengths. Potential customers are recommended to thoroughly evaluate their specific banking needs and compare Wells Fargo to other competitors to make an informed decision.

How to file a complaint about Wells Fargo?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The type of service or product you were using from Wells Fargo.
  • Specific issues with account access, transaction problems, customer service interactions, or any other grievances.
  • Chronological order of events, including dates and times, if possible.
  • Any communication with Wells Fargo representatives, including phone calls, emails, or in-person visits.
  • How the issue has personally affected you, such as financial loss or stress.
  • Steps you have taken to resolve the issue and Wells Fargo's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information like social security numbers or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Wells Fargo on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Wells Fargo.

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Contact Wells Fargo customer service

Phone numbers

1800 869 3557 +1 (800) 378-0575 More phone numbers

Website

www.wellsfargo.com

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